Limited Warranty and Technical Support
Page 1
...or locality where HP has a support presence for this product and where HP has marketed this Limited Warranty. LIMITED WARRANTY AND TECHNICAL SUPPORT Your HP Limited Warranty consists of the repair or replacement of defective parts, including hard drives identified by HP. HP EXPRESSLY DISCLAIMS ...ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. General Terms EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, HP MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS...
...or locality where HP has a support presence for this product and where HP has marketed this Limited Warranty. LIMITED WARRANTY AND TECHNICAL SUPPORT Your HP Limited Warranty consists of the repair or replacement of defective parts, including hard drives identified by HP. HP EXPRESSLY DISCLAIMS ...ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. General Terms EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, HP MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS...
Limited Warranty and Technical Support
Page 2
...Limited Warranty Period. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. to make it was never intended to function for legal or regulatory reasons. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES...the spare part. You are entitled to warranty service according to the terms and conditions of this Limited Warranty become the property of the HP hardware product in which it operate in a country for which they are manufactured using new materials or new and used materials equivalent to new...
...Limited Warranty Period. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. to make it was never intended to function for legal or regulatory reasons. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES...the spare part. You are entitled to warranty service according to the terms and conditions of this Limited Warranty become the property of the HP hardware product in which it operate in a country for which they are manufactured using new materials or new and used materials equivalent to new...
HP ProtectTools Security Manager
Page 6
... a single application with a specific TPM embedded security chip, preventing other systems from accessing the hard drive if it is physically removed from the HP ProtectTools Security Manager using the BIOS Configuration Module. Enhanced security feature set in a way that ... use alternative to BIOS security and configuration features from a system. Drivelock helps protect a hard drive from unauthorized access even if physically removed from within the HP ProtectTools Security Manager creates an integrated security solution and enables authorized users to alternative operating system...
... a single application with a specific TPM embedded security chip, preventing other systems from accessing the hard drive if it is physically removed from the HP ProtectTools Security Manager using the BIOS Configuration Module. Enhanced security feature set in a way that ... use alternative to BIOS security and configuration features from a system. Drivelock helps protect a hard drive from unauthorized access even if physically removed from within the HP ProtectTools Security Manager creates an integrated security solution and enables authorized users to alternative operating system...
Hard Drive White Paper
Page 1
HP Notebook Hard Drive Measures of care, diagnosis and maintenance Introduction...2 HP Notebook LidSwitch Policy...3 Notebook F10 Setup Hard Drive Self-Test 3 Minimum System BIOS Required...4 Hard Drive Mounting Screw...4 HP Recommendations for Notebook Users 5 Hard Drive Troubleshooting Flowchart...6
HP Notebook Hard Drive Measures of care, diagnosis and maintenance Introduction...2 HP Notebook LidSwitch Policy...3 Notebook F10 Setup Hard Drive Self-Test 3 Minimum System BIOS Required...4 Hard Drive Mounting Screw...4 HP Recommendations for Notebook Users 5 Hard Drive Troubleshooting Flowchart...6
Hard Drive White Paper
Page 2
... or drop that occurs • While the notebook is written to continuously improve upon the customer experience. Other types of how easily it can also be degraded if file fragmentation is not stored contiguously on the hard drive. HP addresses these issues with the following errors to .... The most difficult to be displayed: Non-system disk No boot device 1720 and/or 1782 errors Hard drive performance can occur. The hard drive in the notebook is reading or writing data (operational shock). Introduction HP has a passion to the hard drive on a "first available space" basis.
... or drop that occurs • While the notebook is written to continuously improve upon the customer experience. Other types of how easily it can also be degraded if file fragmentation is not stored contiguously on the hard drive. HP addresses these issues with the following errors to .... The most difficult to be displayed: Non-system disk No boot device 1720 and/or 1782 errors Hard drive performance can occur. The hard drive in the notebook is reading or writing data (operational shock). Introduction HP has a passion to the hard drive on a "first available space" basis.
Hard Drive White Paper
Page 3
... display lid closed that works in addition to download the latest BIOS update. Notebook F10 Setup Hard Drive Self-Test HP has enhanced the Hard Drive Self-Test routine which is closed . Initiating the enhanced hard drive self-test includes the following URL: http://welcome.hp.com/country/us /en/support.html to the Evo N400 and Evo N600...
... display lid closed that works in addition to download the latest BIOS update. Notebook F10 Setup Hard Drive Self-Test HP has enhanced the Hard Drive Self-Test routine which is closed . Initiating the enhanced hard drive self-test includes the following URL: http://welcome.hp.com/country/us /en/support.html to the Evo N400 and Evo N600...
Hard Drive White Paper
Page 4
...correctly installed at all times. Minimum System BIOS Required Notebook Platform HP Compaq Business nc8000 HP Compaq Business nw8000 HP Compaq Business nc6000 HP Compaq Business nc4000 Series HP Compaq Business nx9000 Series HP Compaq Business nx5000 Compaq Evo N620c Compaq Evo N610c/v Compaq Evo N600c Compaq Evo N800c Compaq Evo N410c Compaq Evo N400c BIOS Version F.0A F.0A F.09 ... 04 15 Dec 03 08 Mar 04 Hard Drive Mounting Screw All HP and Compaq branded commercial and SMB notebooks come equipped with one of the following commercial notebooks is greatly increased. Therefore, these screws...
...correctly installed at all times. Minimum System BIOS Required Notebook Platform HP Compaq Business nc8000 HP Compaq Business nw8000 HP Compaq Business nc6000 HP Compaq Business nc4000 Series HP Compaq Business nx9000 Series HP Compaq Business nx5000 Compaq Evo N620c Compaq Evo N610c/v Compaq Evo N600c Compaq Evo N800c Compaq Evo N410c Compaq Evo N400c BIOS Version F.0A F.0A F.09 ... 04 15 Dec 03 08 Mar 04 Hard Drive Mounting Screw All HP and Compaq branded commercial and SMB notebooks come equipped with one of the following commercial notebooks is greatly increased. Therefore, these screws...
Hard Drive White Paper
Page 5
... XP: http://support.microsoft.com/default.aspx?scid=kb;en-us;314058&Product=winxp - Please refer to check your hard drive: - HP Recommendations for Notebook Users • Install HP Notebook LidSwitch Policy, or as an alternative, place the notebook into Standby mode before transporting it from one location to another. • Upgrade to the latest system BIOS...
... XP: http://support.microsoft.com/default.aspx?scid=kb;en-us;314058&Product=winxp - Please refer to check your hard drive: - HP Recommendations for Notebook Users • Install HP Notebook LidSwitch Policy, or as an alternative, place the notebook into Standby mode before transporting it from one location to another. • Upgrade to the latest system BIOS...
HP Compaq nc6000 Notebook PC - Maintenance and Service Guide
Page 8
...Description 1.1 Models Notebook models are shown in 5 Hard drive size 80 = 80-GB 60 = 60-GB 40 = 40-GB 30 = 30-GB 6 Optical drive designator C = CD-ROM drive Y = DVD+RW/R and CD-RW combo drive W = DVD/CD-RW combo drive 7 Integrated ...communication/ wireless device G = combination modem + GB NIC N = no modem or NIC m = 802.11a/b/g + Bluetooth® n = no wireless device 8 RAM 51= 512-MB 25 = 25-MB 9 Operating system P = Microsoft® 2 = Windows 2000 Windows® XP Pro 10 SKU# 1-2 Maintenance and Service Guide Table 1-1 HP Compaq nc6000...
...Description 1.1 Models Notebook models are shown in 5 Hard drive size 80 = 80-GB 60 = 60-GB 40 = 40-GB 30 = 30-GB 6 Optical drive designator C = CD-ROM drive Y = DVD+RW/R and CD-RW combo drive W = DVD/CD-RW combo drive 7 Integrated ...communication/ wireless device G = combination modem + GB NIC N = no modem or NIC m = 802.11a/b/g + Bluetooth® n = no wireless device 8 RAM 51= 512-MB 25 = 25-MB 9 Operating system P = Microsoft® 2 = Windows 2000 Windows® XP Pro 10 SKU# 1-2 Maintenance and Service Guide Table 1-1 HP Compaq nc6000...
HP Compaq nc6000 Notebook PC - Maintenance and Service Guide
Page 17
... ■ ATI MOBILITY RADEON 9600 graphics controller with 64 or 32 MB of video memory, varying by notebook model ■ 60-, 40-, or 30-GB high-capacity hard drive, varying by notebook model ■ 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz, expandable to 2.0 GB ■ Microsoft® ...Windows® 2000 or Windows XP Pro, varying by notebook model ■ Full-size Windows 98 keyboard with integrated numeric...
... ■ ATI MOBILITY RADEON 9600 graphics controller with 64 or 32 MB of video memory, varying by notebook model ■ 60-, 40-, or 30-GB high-capacity hard drive, varying by notebook model ■ 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz, expandable to 2.0 GB ■ Microsoft® ...Windows® 2000 or Windows XP Pro, varying by notebook model ■ Full-size Windows 98 keyboard with integrated numeric...
HP Compaq nc6000 Notebook PC - Maintenance and Service Guide
Page 21
Hard drive bay Holds the primary hard drive. MultiBay device slot Holds a MultiBay device. Press the volume down button to increase sound. Display release latch Opens the notebook. A light comes on when the button is pushed in and the sound is... muted. Volume control buttons Increase and decrease system volume. Maintenance and Service Guide 1-15 Infrared port Provides wireless communication between the notebook and an optional IrDA-compliant device. Press the volume up button to decrease sound. Microphone jack Connects an optional monaural microphone. Product ...
Hard drive bay Holds the primary hard drive. MultiBay device slot Holds a MultiBay device. Press the volume down button to increase sound. Display release latch Opens the notebook. A light comes on when the button is pushed in and the sound is... muted. Volume control buttons Increase and decrease system volume. Maintenance and Service Guide 1-15 Infrared port Provides wireless communication between the notebook and an optional IrDA-compliant device. Press the volume up button to decrease sound. Microphone jack Connects an optional monaural microphone. Product ...
HP Compaq nc6000 Notebook PC - Maintenance and Service Guide
Page 29
...Table 1-6 Top Components (Continued) Component Function Presentation Mode button Alternates between presentation modes. Hard drive light On: Hard drive in the MultiBay is the only available power source has reached a low-battery condition.... When the battery reaches a critical low-battery condition, the battery light begins blinking more quickly. Blinking: A battery pack that is in Standby. Battery light On: A battery pack is turned on an external mouse. Blinking: Notebook...
...Table 1-6 Top Components (Continued) Component Function Presentation Mode button Alternates between presentation modes. Hard drive light On: Hard drive in the MultiBay is the only available power source has reached a low-battery condition.... When the battery reaches a critical low-battery condition, the battery light begins blinking more quickly. Blinking: A battery pack that is in Standby. Battery light On: A battery pack is turned on an external mouse. Blinking: Notebook...
HP Compaq nc6000 Notebook PC - Maintenance and Service Guide
Page 31
Intake vent Allows airflow to be used in the notebook. To resume proper notebook operation, remove the unauthorized device. Hard drive bay Holds the internal hard drive. Maintenance and Service Guide 1-25 Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing, may block airflow. Contact the HP Customer Care Center if a warning message about...
Intake vent Allows airflow to be used in the notebook. To resume proper notebook operation, remove the unauthorized device. Hard drive bay Holds the internal hard drive. Maintenance and Service Guide 1-25 Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing, may block airflow. Contact the HP Customer Care Center if a warning message about...
HP Compaq nc6000 Notebook PC - Maintenance and Service Guide
Page 32
... board ■ Mini PCI communications device ■ Hard drive ■ Display ■ Keyboard and TouchPad ■ Audio ■ Mobile Intel Pentium 4 Processor-M ■ Fan ■ PC Card Ä CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm (3-inch) clearance on... all sides of the notebook. Exhaust air is designed to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for ventilation...
... board ■ Mini PCI communications device ■ Hard drive ■ Display ■ Keyboard and TouchPad ■ Audio ■ Mobile Intel Pentium 4 Processor-M ■ Fan ■ PC Card Ä CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm (3-inch) clearance on... all sides of the notebook. Exhaust air is designed to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for ventilation...
HP Compaq nc6000 Notebook PC - Maintenance and Service Guide
Page 38
... to recognize the Port Replicators as a single Port Replicator; HDD Self Test Options Run a quick comprehensive self test on hard drives in Battery Optimized mode.) ■ Specify how the notebook recognizes multiple identical Port Replicators that support the test features. *Video modes vary even within regions. Troubleshooting Table 2-3 Advanced ... PAL-M.* ■ Enable/disable all settings in the Intel SpeedStep window. (When Disable is common in Japan; However, NTSC is selected, the notebook runs in the system that are identically equipped. NTSC-J, in North America;
... to recognize the Port Replicators as a single Port Replicator; HDD Self Test Options Run a quick comprehensive self test on hard drives in Battery Optimized mode.) ■ Specify how the notebook recognizes multiple identical Port Replicators that support the test features. *Video modes vary even within regions. Troubleshooting Table 2-3 Advanced ... PAL-M.* ■ Enable/disable all settings in the Intel SpeedStep window. (When Disable is common in Japan; However, NTSC is selected, the notebook runs in the system that are identically equipped. NTSC-J, in North America;
HP Compaq nc6000 Notebook PC - Maintenance and Service Guide
Page 51
No OS loading from hard drive, go to "Flowchart 2.10-No OS Loading, Hard Drive, Part 1" No OS loading from diskette drive, go to "Flowchart 2.13-No OS Loading, Diskette Drive" No OS loading from network, go to troubleshoot, always check cable connections, cable ends, and drives for bent or damaged pins. Maintenance and Service Guide 2-19 or...
No OS loading from hard drive, go to "Flowchart 2.10-No OS Loading, Hard Drive, Part 1" No OS loading from diskette drive, go to "Flowchart 2.13-No OS Loading, Diskette Drive" No OS loading from network, go to troubleshoot, always check cable connections, cable ends, and drives for bent or damaged pins. Maintenance and Service Guide 2-19 or...
HP Compaq nc6000 Notebook PC - Maintenance and Service Guide
Page 52
... order. Y Done Done N Boot from CD? N N Boot from diskette? Y Change boot priority through the Setup utility and reboot. Troubleshooting Flowchart 2.10-No OS Loading, Hard Drive, Part 1 OS not loading from hard drive. Y Go to "Flowchart 2.13-No OS Loading, Diskette Drive" Go to "Flowchart 2.11-No OS Loading, Hard Drive, Part 2" Y OS loading? Y Nonsystem disk message?
... order. Y Done Done N Boot from CD? N N Boot from diskette? Y Change boot priority through the Setup utility and reboot. Troubleshooting Flowchart 2.10-No OS Loading, Hard Drive, Part 1 OS not loading from hard drive. Y Go to "Flowchart 2.13-No OS Loading, Diskette Drive" Go to "Flowchart 2.11-No OS Loading, Hard Drive, Part 2" Y OS loading? Y Nonsystem disk message?
HP Compaq nc6000 Notebook PC - Maintenance and Service Guide
Page 53
..., Hard Drive, Part 1" N CD or diskette in drive? Y 1. N Run FDISK. Y Done Go to "Flowchart 2.12-No OS Loading, Hard Drive, Part 3" Maintenance and Service Guide 2-21 Reseat hard drive. Y Notebook booted? Y Go to bootable C:\ prompt. Replace hard drive. 2. Hard drive formatted? Load OS using System Restore CD N (if applicable). Y N Create partition, then format hard drive to "Flowchart 2.13-No OS Loading, Diskette Drive" N Hard drive accessible? Y Format hard drive...
..., Hard Drive, Part 1" N CD or diskette in drive? Y 1. N Run FDISK. Y Done Go to "Flowchart 2.12-No OS Loading, Hard Drive, Part 3" Maintenance and Service Guide 2-21 Reseat hard drive. Y Notebook booted? Y Go to bootable C:\ prompt. Replace hard drive. 2. Hard drive formatted? Load OS using System Restore CD N (if applicable). Y N Create partition, then format hard drive to "Flowchart 2.13-No OS Loading, Diskette Drive" N Hard drive accessible? Y Format hard drive...
HP Compaq nc6000 Notebook PC - Maintenance and Service Guide
Page 54
N Y Diagnostics on hard drive? Replace hard drive. Y Done Replace hard drive. N Can bad sectors be fixed? Done 2-22 Maintenance and Service Guide Y Clean virus. Replace hard drive. N Fix bad sectors. Y Virus on diskette? N Run SCANDISK and check for bad sectors. Boot from hard drive? Y Install OS and reboot. Y OS loading from hard drive? Troubleshooting Flowchart 2.12-No OS Loading, Hard Drive, Part 3 Continued from "Flowchart 2.11-No OS Loading, Hard Drive, Part 2" N System files on hard drive? N Run diagnostics and follow recommendations.
N Y Diagnostics on hard drive? Replace hard drive. Y Done Replace hard drive. N Can bad sectors be fixed? Done 2-22 Maintenance and Service Guide Y Clean virus. Replace hard drive. N Fix bad sectors. Y Virus on diskette? N Run SCANDISK and check for bad sectors. Boot from hard drive? Y Install OS and reboot. Y OS loading from hard drive? Troubleshooting Flowchart 2.12-No OS Loading, Hard Drive, Part 3 Continued from "Flowchart 2.11-No OS Loading, Hard Drive, Part 2" N System files on hard drive? N Run diagnostics and follow recommendations.