User Guide
Page 7
...dull colored 61 Colors are printing as black and white 62 Wrong colors are printing 62 Printout shows bleeding colors 62 Colors do not line up properly 63 Lines or dots are missing from text or graphics 63 Solve paper-feed problems ...63 A paper-feed problem is...panel lights reference Interpreting control-panel lights 71 Interpreting network connector lights 76 A HP supplies and accessories Order printing supplies online 77 Accessories ...77 Supplies ...77 Ink cartridges ...77 Printheads ...78 HP media ...78 B Support and warranty Hewlett-Packard limited warranty statement 80 Obtain ...
...dull colored 61 Colors are printing as black and white 62 Wrong colors are printing 62 Printout shows bleeding colors 62 Colors do not line up properly 63 Lines or dots are missing from text or graphics 63 Solve paper-feed problems ...63 A paper-feed problem is...panel lights reference Interpreting control-panel lights 71 Interpreting network connector lights 76 A HP supplies and accessories Order printing supplies online 77 Accessories ...77 Supplies ...77 Ink cartridges ...77 Printheads ...78 HP media ...78 B Support and warranty Hewlett-Packard limited warranty statement 80 Obtain ...
User Guide
Page 9
...device, clean the printheads, print the self-test diagnostic page, order supplies online, and find support information from the Web site. HP Printer Utility (Mac OS) Contains tools to maintenance services. Self-test diagnostic page • Device information: ◦ Product name ◦...Windows). 1 Get started 5 For more information, see Manage the device. Device management tools (network connection) Allows you to resolve problems. • Find other resources for the product • Accessibility • Understand the device parts Find other resources for the product ...
...device, clean the printheads, print the self-test diagnostic page, order supplies online, and find support information from the Web site. HP Printer Utility (Mac OS) Contains tools to maintenance services. Self-test diagnostic page • Device information: ◦ Product name ◦...Windows). 1 Get started 5 For more information, see Manage the device. Device management tools (network connection) Allows you to resolve problems. • Find other resources for the product • Accessibility • Understand the device parts Find other resources for the product ...
User Guide
Page 15
... is heavily textured, embossed, or does not accept ink well ◦ Media that conforms to test a variety of office media. Use HP media for selecting and using print media For the best results, observe the following media: ◦ Multipart forms ◦ Media that is...large quantities. For more information, see Understand specifications for supported media. • To prevent jams, poor print quality, and other printing problems, avoid the following guidelines. • Always use media that is best to the device specifications. For more information, see Understand specifications...
... is heavily textured, embossed, or does not accept ink well ◦ Media that conforms to test a variety of office media. Use HP media for selecting and using print media For the best results, observe the following media: ◦ Multipart forms ◦ Media that is...large quantities. For more information, see Understand specifications for supported media. • To prevent jams, poor print quality, and other printing problems, avoid the following guidelines. • Always use media that is best to the device specifications. For more information, see Understand specifications...
User Guide
Page 37
... the embedded Web server to configure network settings for your device. To open the Network Printer Setup Utility 1. Select HP, select Utilities, and then select Network Printer Setup Utility. 4. It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about returning and recycling used to print reports such...
... the embedded Web server to configure network settings for your device. To open the Network Printer Setup Utility 1. Select HP, select Utilities, and then select Network Printer Setup Utility. 4. It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about returning and recycling used to print reports such...
User Guide
Page 39
... the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you can see the print analysis, such as the duplexer...bookmark the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you wish to view, and then click myPrintMileage. If you need ... page Use the self-test diagnostic page to help troubleshoot problems; NOTE: The Support button is often useful to print the self-test diagnostic page before calling.
... the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you can see the print analysis, such as the duplexer...bookmark the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you wish to view, and then click myPrintMileage. If you need ... page Use the self-test diagnostic page to help troubleshoot problems; NOTE: The Support button is often useful to print the self-test diagnostic page before calling.
User Guide
Page 49
...; Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve device management problems • Troubleshoot installation issues • Clear jams Supported ink cartridges The availability... the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. 5 Maintain and troubleshoot This section contains ...
...; Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve device management problems • Troubleshoot installation issues • Clear jams Supported ink cartridges The availability... the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. 5 Maintain and troubleshoot This section contains ...
User Guide
Page 51
...; To replace the printheads To check printhead health Use one or more information, see To print the print quality diagnostic page. 3. CAUTION: HP is not good or fair, then perform one of the following sequence: 1. For more information, see To check printhead health. 2. This ...will help you decide whether to run any problem areas, and perform the recommended actions. Evaluate any maintenance services to improve the print quality of your printouts. For more information, see To...
...; To replace the printheads To check printhead health Use one or more information, see To print the print quality diagnostic page. 3. CAUTION: HP is not good or fair, then perform one of the following sequence: 1. For more information, see To check printhead health. 2. This ...will help you decide whether to run any problem areas, and perform the recommended actions. Evaluate any maintenance services to improve the print quality of your printouts. For more information, see To...
User Guide
Page 58
...; The device is turned on for the first time, it as the default in an airtight container, such as the default in their correct color-coded slots. For voltage requirements, see Understand the self-test diagnostic page. ◦ The device is locked into place. ◦ All packing...device is in an airtight container, such as the current or default printer. Ensure you remove the printheads, place them in the ready state. Chapter 5 Store printing supplies This section covers the following tips and resources to resolve printing problems. • For a paper jam, see Clear jams. •...
...; The device is turned on for the first time, it as the default in an airtight container, such as the default in their correct color-coded slots. For voltage requirements, see Understand the self-test diagnostic page. ◦ The device is locked into place. ◦ All packing...device is in an airtight container, such as the current or default printer. Ensure you remove the printheads, place them in the ready state. Chapter 5 Store printing supplies This section covers the following tips and resources to resolve printing problems. • For a paper jam, see Clear jams. •...
User Guide
Page 59
... Device does not accept printhead • Device takes a long time to a functioning alternating current (AC) power outlet. Solve printing problems 55 NOTE: Some problems can be stuck in the queue, and then reboot the computer. After the computer reboots, try printing again. ◦ Pause Printing ... (nothing prints) Check the print queue A print job might be resolved by resetting the device. If the problem persists, visit the HP Web site (www.hp.com/support) for information on or flashing A non-recoverable error has occurred Disconnect all documents in the print queue...
... Device does not accept printhead • Device takes a long time to a functioning alternating current (AC) power outlet. Solve printing problems 55 NOTE: Some problems can be stuck in the queue, and then reboot the computer. After the computer reboots, try printing again. ◦ Pause Printing ... (nothing prints) Check the print queue A print job might be resolved by resetting the device. If the problem persists, visit the HP Web site (www.hp.com/support) for information on or flashing A non-recoverable error has occurred Disconnect all documents in the print queue...
User Guide
Page 60
..., see Maintain the printheads. 56 Maintain and troubleshoot Check the device software installation If the device is inserted into its correct color-coded slot. For more information, see To replace the printheads. To resolve this process is turned on your network vendors. ... the firewall. Clean the printhead Complete the printhead cleaning procedure. If the problem persists, the firewall is properly closed. Check the device setup for a network environment Ensure the correct device driver and printer driver port are not using a phone cord to align the printheads. Chapter...
..., see Maintain the printheads. 56 Maintain and troubleshoot Check the device software installation If the device is inserted into its correct color-coded slot. For more information, see To replace the printheads. To resolve this process is turned on your network vendors. ... the firewall. Clean the printhead Complete the printhead cleaning procedure. If the problem persists, the firewall is properly closed. Check the device setup for a network environment Ensure the correct device driver and printer driver port are not using a phone cord to align the printheads. Chapter...
User Guide
Page 61
...see System requirements. For more information on minimum and recommended system requirements, see Change print settings. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see To replace the printheads. • Remove the printhead.... Check the device software settings Print speed is slower when Best or Maximum dpi is inserted into its correct color-coded slot. Blank or partial page printed Check for empty ink cartridges Check the control panel or the embedded...Make sure the nozzle is properly closed. Turn off the device, wait Solve printing problems 57
...see System requirements. For more information on minimum and recommended system requirements, see Change print settings. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see To replace the printheads. • Remove the printhead.... Check the device software settings Print speed is slower when Best or Maximum dpi is inserted into its correct color-coded slot. Blank or partial page printed Check for empty ink cartridges Check the control panel or the embedded...Make sure the nozzle is properly closed. Turn off the device, wait Solve printing problems 57
User Guide
Page 62
... page is not selected in the tray. Evaluate any problem areas, and perform the recommended actions. Check the margin settings Make sure the margin settings for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of media loaded in the... on a page might be cut off if the document size is larger than 3 meters (9.8 feet) long to printouts. Check the color print settings Make sure Print in the printer driver match the size of white paper. Move the device away from the source of USB cable High electromagnetic fields (such as...
... page is not selected in the tray. Evaluate any problem areas, and perform the recommended actions. Check the margin settings Make sure the margin settings for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of media loaded in the... on a page might be cut off if the document size is larger than 3 meters (9.8 feet) long to printouts. Check the color print settings Make sure Print in the printer driver match the size of white paper. Move the device away from the source of USB cable High electromagnetic fields (such as...
User Guide
Page 63
...; Colors are printing as those generated by the inability of the application to the device. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. See the release notes for known ... feet) long to the application's documentation, or contact the software manufacturer for specific help. If the above solutions do not work, the problem may be caused by USB cables) can sometimes cause slight distortions to printouts. Device prints half a page, then ejects the paper Check the...
...; Colors are printing as those generated by the inability of the application to the device. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. See the release notes for known ... feet) long to the application's documentation, or contact the software manufacturer for specific help. If the above solutions do not work, the problem may be caused by USB cables) can sometimes cause slight distortions to printouts. Device prints half a page, then ejects the paper Check the...
User Guide
Page 64
Make sure the media meets HP specifications, and try to the ready state, cancel all jobs and wait ... the source of white paper. When the Power light is on again without connecting the cable, and delete any problem areas, and perform the recommended actions. Chapter 5 Poor quality printouts Check the printheads and ink cartridges Print the ...and troubleshoot When the device is recommended that you have selected the tray in contact with a USB cable, the problem may be too moist or too rough. For more information, see Select print media. Place the printhead on the...
Make sure the media meets HP specifications, and try to the ready state, cancel all jobs and wait ... the source of white paper. When the Power light is on again without connecting the cable, and delete any problem areas, and perform the recommended actions. Chapter 5 Poor quality printouts Check the printheads and ink cartridges Print the ...and troubleshoot When the device is recommended that you have selected the tray in contact with a USB cable, the problem may be too moist or too rough. For more information, see Select print media. Place the printhead on the...
User Guide
Page 65
...printouts a "washed-out" quality. • Color documents that use much ink, allow more slowly and smearing may be damaged. Check the media type Some types of white paper. In the printer driver, select the Best print quality, and ... Try using the ink volume under the advanced features (Windows) or ink features (Mac OS). Evaluate any problem areas, and perform the recommended actions. Poor print quality and unexpected printouts 61 Ink is not filling the text... do not accept ink well. Output is especially true for use HP Premium Paper designed for printing vivid color documents.
...printouts a "washed-out" quality. • Color documents that use much ink, allow more slowly and smearing may be damaged. Check the media type Some types of white paper. In the printer driver, select the Best print quality, and ... Try using the ink volume under the advanced features (Windows) or ink features (Mac OS). Evaluate any problem areas, and perform the recommended actions. Poor print quality and unexpected printouts 61 Ink is not filling the text... do not accept ink well. Output is especially true for use HP Premium Paper designed for printing vivid color documents.
User Guide
Page 66
...clean sheet of incompatible inks can disrupt the intricate printing system and result in the printer driver. Refilling processes and the use with . Evaluate any problem areas, and perform the recommended actions. Colors are printing as black and white Check the print settings Make sure Print in Grayscale... Change print settings. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Wrong colors are not suitable for use of white paper. HP does not guarantee or support refilled ink cartridges. For information on changing this setting, see...
...clean sheet of incompatible inks can disrupt the intricate printing system and result in the printer driver. Refilling processes and the use with . Evaluate any problem areas, and perform the recommended actions. Colors are printing as black and white Check the print settings Make sure Print in Grayscale... Change print settings. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Wrong colors are not suitable for use of white paper. HP does not guarantee or support refilled ink cartridges. For information on changing this setting, see...
User Guide
Page 67
... Use the zoom or print preview feature of your software to the correct markings in the tray for the printer or tray Use only media that is not curled. Evaluate any problem areas, and perform the recommended actions. Media is not picked up properly Check the printheads Print the print ...more information, see Clear jams. • A paper-feed problem is occurring A paper-feed problem is occurring Media is not supported for the media size you are missing from a tray • Make sure media is loaded in the placement of the curl. Colors do not line up from text or graphics Check the...
... Use the zoom or print preview feature of your software to the correct markings in the tray for the printer or tray Use only media that is not curled. Evaluate any problem areas, and perform the recommended actions. Media is not picked up properly Check the printheads Print the print ...more information, see Clear jams. • A paper-feed problem is occurring A paper-feed problem is occurring Media is not supported for the media size you are missing from a tray • Make sure media is loaded in the placement of the curl. Colors do not line up from text or graphics Check the...
User Guide
Page 69
...sure the computer that you are using is turned on top of other paper of paper may encounter browser security warnings. Solve device management problems This section provide solutions to the EWS website. • Embedded Web server cannot be opened Embedded Web server cannot be opened Check ... a full stack of the same size so that involve managing the device. This is moving. Solve device management problems 65 This section contains the following at one time. • Use HP media for optimum performance and efficiency. • Do not load the paper when the carriage is normal. If...
...sure the computer that you are using is turned on top of other paper of paper may encounter browser security warnings. Solve device management problems This section provide solutions to the EWS website. • Embedded Web server cannot be opened Embedded Web server cannot be opened Check ... a full stack of the same size so that involve managing the device. This is moving. Solve device management problems 65 This section contains the following at one time. • Use HP media for optimum performance and efficiency. • Do not load the paper when the carriage is normal. If...
User Guide
Page 70
.... • Make sure that no lights are closed properly. For more information, see Support and warranty for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve network problems Hardware installation suggestions Check the device • Make sure that all of the device driver. If a light other than...
.... • Make sure that no lights are closed properly. For more information, see Support and warranty for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve network problems Hardware installation suggestions Check the device • Make sure that all of the device driver. If a light other than...
User Guide
Page 71
...9702; Click OK twice to save the settings and close the dialog boxes. You can download the device driver from the HP Web site (www.hp.com/support). If the IP addresses are different, change the IP address in the device driver match the device IP address...click Printers or Printers and Faxes. - Verify installation preliminaries • Make sure to use the Starter CD that contains the correct installation software for your operating system. • Before installing software, make sure that all of the "General network troubleshooting" conditions are met. Solve network problems ...
...9702; Click OK twice to save the settings and close the dialog boxes. You can download the device driver from the HP Web site (www.hp.com/support). If the IP addresses are different, change the IP address in the device driver match the device IP address...click Printers or Printers and Faxes. - Verify installation preliminaries • Make sure to use the Starter CD that contains the correct installation software for your operating system. • Before installing software, make sure that all of the "General network troubleshooting" conditions are met. Solve network problems ...