User's Guide
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... Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a ... 51 Clearing jams...54 To clear a jam...54 To avoid jams...56 5 Printer lights reference Interpreting control panel lights...58 Interpreting network connector lights...62 6 Configuring and managing the printer Managing the printer...66 Overview of printer management tasks 66 iv ENWW
... Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a ... 51 Clearing jams...54 To clear a jam...54 To avoid jams...56 5 Printer lights reference Interpreting control panel lights...58 Interpreting network connector lights...62 6 Configuring and managing the printer Managing the printer...66 Overview of printer management tasks 66 iv ENWW
User's Guide
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... that includes it. See Printer lights reference. 2 Chapter 1 Getting started guide Provides instructions for wireless printing. The HP Printer Utility is normally installed with the printer. HP Instant Support Helps you choose an installation option that are not included in the printer driver. Getting started ENWW See Toolbox (Windows). HP Printer Utility (Mac OS) The HP Printer Utility contains tools to...
... that includes it. See Printer lights reference. 2 Chapter 1 Getting started guide Provides instructions for wireless printing. The HP Printer Utility is normally installed with the printer. HP Instant Support Helps you choose an installation option that are not included in the printer driver. Getting started ENWW See Toolbox (Windows). HP Printer Utility (Mac OS) The HP Printer Utility contains tools to...
User's Guide
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Control panel For more information about interpreting control-panel lights, see Printer lights reference. 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights 6 Chapter 1 Getting started ENWW
Control panel For more information about interpreting control-panel lights, see Printer lights reference. 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights 6 Chapter 1 Getting started ENWW
User's Guide
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...Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. Lift the handle of its slot. 5. Electrical contacts contain sensitive ...cleaning paper. To clean the printhead contacts manually After printheads are installed, if one or both printhead lights on the control panel begin to blink and the printer will not print, you have attempted to the left automatically, press and hold (Resume button) ...
...Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. Lift the handle of its slot. 5. Electrical contacts contain sensitive ...cleaning paper. To clean the printhead contacts manually After printheads are installed, if one or both printhead lights on the control panel begin to blink and the printer will not print, you have attempted to the left automatically, press and hold (Resume button) ...
User's Guide
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... does not move to ensure proper contact. 7. Lift the handle of its slot. 5. blinking printhead light. 16 Wait while the printer initializes the printheads and prints the alignment pages. If the printer does . To replace the printheads NOTE To find out which corresponds to the . Open the top ...see To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW Remove the new printhead from its package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to the left automatically, press and hold (Resume button...
... does not move to ensure proper contact. 7. Lift the handle of its slot. 5. blinking printhead light. 16 Wait while the printer initializes the printheads and prints the alignment pages. If the printer does . To replace the printheads NOTE To find out which corresponds to the . Open the top ...see To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW Remove the new printhead from its package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to the left automatically, press and hold (Resume button...
User's Guide
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... (SSID) is "hpsetup" and the communication mode is on. 2. The Power light blinks for a few seconds. Press and hold / (Configuration Page button), press (Resume button) 3 times, and release / (Configuration Page button). To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. Wait till the Power light is "ad hoc". 38 Chapter 4 Maintaining and troubleshooting ENWW
... (SSID) is "hpsetup" and the communication mode is on. 2. The Power light blinks for a few seconds. Press and hold / (Configuration Page button), press (Resume button) 3 times, and release / (Configuration Page button). To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. Wait till the Power light is "ad hoc". 38 Chapter 4 Maintaining and troubleshooting ENWW
User's Guide
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...latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is locked into place. ● All packing tapes and materials are installed. ● Make sure the printer is in the ready state. Ensure you have removed the orange ... printer is turned on . If lights are on or blinking, see Printer lights reference. ● No error messages appear on and not blinking. See your computer's documentation for voltage requirements. ● Media is loaded correctly in the tray and is not jammed in their correct color-...
...latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is locked into place. ● All packing tapes and materials are installed. ● Make sure the printer is in the ready state. Ensure you have removed the orange ... printer is turned on . If lights are on or blinking, see Printer lights reference. ● No error messages appear on and not blinking. See your computer's documentation for voltage requirements. ● Media is loaded correctly in the tray and is not jammed in their correct color-...
User's Guide
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...for the required operating environment for voltage requirements. All printer lights are not covered and the printer is not responding (nothing prints) If the printer supports wireless communication, see also Problems setting up or using wireless communication. Printer is in a cool, dry location. Until this... down unexpectedly Check the power and power connections ▲ Make sure the printer is connected firmly to align the printheads. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for the latest troubleshooting information, or product fixes and ...
...for the required operating environment for voltage requirements. All printer lights are not covered and the printer is not responding (nothing prints) If the printer supports wireless communication, see also Problems setting up or using wireless communication. Printer is in a cool, dry location. Until this... down unexpectedly Check the power and power connections ▲ Make sure the printer is connected firmly to align the printheads. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for the latest troubleshooting information, or product fixes and ...
User's Guide
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... sure both ends of the network cable are secure. ● If the printer is connected to a network, check the following: ● Check the Link light on the back of the communication problem. See Interpreting network connector lights. ● Make sure you are being used. However, the firewall might...and working properly. If the problem persists, the firewall is inserted into its correct color-coded slot. If disabling the firewall allows you might block communication between the computer and the printer. Check the printhead ● Make sure the printhead is not the source of the...
... sure both ends of the network cable are secure. ● If the printer is connected to a network, check the following: ● Check the Link light on the back of the communication problem. See Interpreting network connector lights. ● Make sure you are being used. However, the firewall might...and working properly. If the problem persists, the firewall is inserted into its correct color-coded slot. If disabling the firewall allows you might block communication between the computer and the printer. Check the printhead ● Make sure the printhead is not the source of the...
User's Guide
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...might be empty. Blank page printed Check for empty ink cartridges ▲ Check the printer lights to see which cartridge is loaded ▲ Make sure the media width and length ...the printable area of these electromagnetic fields. See Replacing the ink cartridges. Check the color print settings ▲ Make sure Print in Grayscale is selected as those generated ...print quality diagnostic page on a clean sheet of the electromagnetic fields. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see Understanding the configuration page) provide information about...
...might be empty. Blank page printed Check for empty ink cartridges ▲ Check the printer lights to see which cartridge is loaded ▲ Make sure the media width and length ...the printable area of these electromagnetic fields. See Replacing the ink cartridges. Check the color print settings ▲ Make sure Print in Grayscale is selected as those generated ...print quality diagnostic page on a clean sheet of the electromagnetic fields. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see Understanding the configuration page) provide information about...
User's Guide
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... might not recognize the rest of the job. Make sure the media used meets HP specifications, and try to a job that is printing, the printer might be damaged. See Selecting print media. If the printer does not return to printouts. If you can sometimes cause slight distortions to the ...the cable, and delete any ink cartridges that you want to a poor cable connection. When the Power light is recommended that are secure. If the problem persists, turn off the printer, disconnect the cable from the same application, try to the ready state. If prompted by the computer ...
... might not recognize the rest of the job. Make sure the media used meets HP specifications, and try to a job that is printing, the printer might be damaged. See Selecting print media. If the printer does not return to printouts. If you can sometimes cause slight distortions to the ...the cable, and delete any ink cartridges that you want to a poor cable connection. When the Power light is recommended that are secure. If the problem persists, turn off the printer, disconnect the cable from the same application, try to the ready state. If prompted by the computer ...
User's Guide
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...dialog box and make sure that the network ports created in the dialog box to a wired network ● If the Link light on the network connector does not turn on the configuration page. b. Problems setting up or using the IP address listed on the.... Print the configuration page. Alternatively, create a new HP standard TCP/IP port (using wireless communication If the printer is unable to Settings, and then click Printers or Printers and Faxes. 3. See Understanding the configuration page. ● Ping the printer using a computer running Windows, make sure that all ...
...dialog box and make sure that the network ports created in the dialog box to a wired network ● If the Link light on the network connector does not turn on the configuration page. b. Problems setting up or using the IP address listed on the.... Print the configuration page. Alternatively, create a new HP standard TCP/IP port (using wireless communication If the printer is unable to Settings, and then click Printers or Printers and Faxes. 3. See Understanding the configuration page. ● Ping the printer using a computer running Windows, make sure that all ...
User's Guide
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... wireless signal might be blocked. Disconnect the network cable and configure the printer for reducing interference on the network configuration page of the printer (see Understanding the configuration page). See Uninstalling the printer software. Check the printer lights ● If the Configuration Page light keeps blinking, the device might be faulty. ● If the Configuration Page...
... wireless signal might be blocked. Disconnect the network cable and configure the printer for reducing interference on the network configuration page of the printer (see Understanding the configuration page). See Uninstalling the printer software. Check the printer lights ● If the Configuration Page light keeps blinking, the device might be faulty. ● If the Configuration Page...
User's Guide
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5 Printer lights reference The printer lights indicate printer status and are useful for diagnosing printing problems. This section contains information about the printer lights, what they indicate, and what action to take if necessary. ● Interpreting control panel lights ● Interpreting network connector lights ENWW 57
5 Printer lights reference The printer lights indicate printer status and are useful for diagnosing printing problems. This section contains information about the printer lights, what they indicate, and what action to take if necessary. ● Interpreting control panel lights ● Interpreting network connector lights ENWW 57
User's Guide
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... ready. ▲ No action is off . The printer is required. 58 Chapter 5 Printer lights reference ENWW The Power light is on. Interpreting control panel lights 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights For more information, visit HP website (www.hp.com/support/officejetprok550) for the latest troubleshooting information...
... ready. ▲ No action is off . The printer is required. 58 Chapter 5 Printer lights reference ENWW The Power light is on. Interpreting control panel lights 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights For more information, visit HP website (www.hp.com/support/officejetprok550) for the latest troubleshooting information...
User's Guide
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..., or is not inserted completely. ▲ Make sure the rear access panel (HP Officejet Pro K550) or the duplex unit (HP Officejet Pro K550dtn/ K550dtwn) is in the printer. ▲ Remove all covers are on. Explanation and recommended action The printer is not closed . The Power light is waiting for the ink to dry so that the pages can be...
..., or is not inserted completely. ▲ Make sure the rear access panel (HP Officejet Pro K550) or the duplex unit (HP Officejet Pro K550dtn/ K550dtwn) is in the printer. ▲ Remove all covers are on. Explanation and recommended action The printer is not closed . The Power light is waiting for the ink to dry so that the pages can be...
User's Guide
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...installed, and then try to print. ● If the error persists, replace the ink cartridge indicated. 60 Chapter 5 Printer lights reference ENWW Remove and reinsert the printhead if necessary. ● If the error persists, replace the printhead indicated. One ...ink cartridge lights blink. The Power light, and one or more of the ink cartridge lights are faulty or need attention. ● Ensure the printhead indicated is on . Light description /Light pattern The Power light and the Resume light blink, and one or more of the printhead lights blink. CAUTION Printer services ...
...installed, and then try to print. ● If the error persists, replace the ink cartridge indicated. 60 Chapter 5 Printer lights reference ENWW Remove and reinsert the printhead if necessary. ● If the error persists, replace the printhead indicated. One ...ink cartridge lights blink. The Power light, and one or more of the ink cartridge lights are faulty or need attention. ● Ensure the printhead indicated is on . Light description /Light pattern The Power light and the Resume light blink, and one or more of the printhead lights blink. CAUTION Printer services ...
User's Guide
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... wireless communication mode. ▲ No action is on. (HP Officejet Pro K550dtwn) All lights are using SecureEasySetup (SES) to set up the printer, the printer is required. The Configuration Page light blinks. (HP Officejet Pro K550dtwn) The Configuration Page light is required. The Power light blinks, and one or more of the ink cartridge lights are using Windows Connect NowTM to set up...
... wireless communication mode. ▲ No action is on. (HP Officejet Pro K550dtwn) All lights are using SecureEasySetup (SES) to set up the printer, the printer is required. The Configuration Page light blinks. (HP Officejet Pro K550dtwn) The Configuration Page light is required. The Power light blinks, and one or more of the ink cartridge lights are using Windows Connect NowTM to set up...
User's Guide
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... transmitting data over the network. ▲ No action is required. 62 Chapter 5 Printer lights reference ENWW The printer is turned on and idle. ▲ No action is on . The printer is off when the printer is on . Light description/Light pattern Explanation and recommended action Link light is required. Activity light is receiving or transmitting data over the network.
... transmitting data over the network. ▲ No action is required. 62 Chapter 5 Printer lights reference ENWW The printer is turned on and idle. ▲ No action is on . The printer is off when the printer is on . Light description/Light pattern Explanation and recommended action Link light is required. Activity light is receiving or transmitting data over the network.
User's Guide
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Light description/Light pattern Link light is off. Activity light is off. ENWW Interpreting network connector lights 63 Explanation and recommended action The printer is turned off , turn on the printer. If the printer is turned on and a network cable is turned off or is not connected to the network. ▲ If the printer is connected, see Problems connecting to a network.
Light description/Light pattern Link light is off. Activity light is off. ENWW Interpreting network connector lights 63 Explanation and recommended action The printer is turned off , turn on the printer. If the printer is turned on and a network cable is turned off or is not connected to the network. ▲ If the printer is connected, see Problems connecting to a network.
