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... and troubleshooting tips. For more information, see Toolbox (Windows). Device management tools (network connection) Allows you to resolve problems. • Find other resources for the product • Accessibility • Understand the device parts Find other resources for...and manage the device. For more information, see Control panel. For more information, see Monitor the device. For more information, see HP Printer Utility (Mac OS). 1 Get started 5 Self-test diagnostic page • Device information: • Product name • Model ...
... and troubleshooting tips. For more information, see Toolbox (Windows). Device management tools (network connection) Allows you to resolve problems. • Find other resources for the product • Accessibility • Understand the device parts Find other resources for...and manage the device. For more information, see Control panel. For more information, see Monitor the device. For more information, see HP Printer Utility (Mac OS). 1 Get started 5 Self-test diagnostic page • Device information: • Product name • Model ...
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...your device. • Resolution of Web-based troubleshooting tools. NOTE: The Support button is an update for the printer driver. Chapter 4 After the software is sent to HP, select Source (for Internet Explorer and Opera) or Page Source (for Netscape and Mozilla Firefox) from anywhere ...available for your Web browser. HP Instant Support HP Instant Support is sent to it from the View menu in the HP Online Privacy Statement (welcome.hp.com/country/us/en/privacy.html). It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following ...
...your device. • Resolution of Web-based troubleshooting tools. NOTE: The Support button is an update for the printer driver. Chapter 4 After the software is sent to HP, select Source (for Internet Explorer and Opera) or Page Source (for Netscape and Mozilla Firefox) from anywhere ...available for your Web browser. HP Instant Support HP Instant Support is sent to it from the View menu in the HP Online Privacy Statement (welcome.hp.com/country/us/en/privacy.html). It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following ...
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...• Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve device management problems • Troubleshoot installation issues • Clear jams Supported ink cartridges The availability of...display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. To obtain a list of the embedded Web...
...• Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve device management problems • Troubleshoot installation issues • Clear jams Supported ink cartridges The availability of...display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. To obtain a list of the embedded Web...
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... to run any printhead is not responsible for damage to diagnose issues affecting the print quality. 3. Clean the printheads. Replace the printheads if the problems persist after cleaning. For more information, see To open the Toolbox. To print the print quality diagnostic page Use the print quality diagnostic page to... Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from modifying the printheads.
... to run any printhead is not responsible for damage to diagnose issues affecting the print quality. 3. Clean the printheads. Replace the printheads if the problems persist after cleaning. For more information, see To open the Toolbox. To print the print quality diagnostic page Use the print quality diagnostic page to... Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from modifying the printheads.
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... protective caps from each one to ensure proper contact. For more information. • Pause Printing is set it as the default in the Printer Setup Utility. Close programs that you are not using a computer running Windows. • You are not running too many programs when you...and is locked into place. • All packing tapes and materials are properly installed in their correct color-coded slots. Chapter 5 Store printing supplies This section covers the following tips and resources to resolve printing problems. • For a paper jam, see Clear a jam in the device. • For ...
... protective caps from each one to ensure proper contact. For more information. • Pause Printing is set it as the default in the Printer Setup Utility. Close programs that you are not using a computer running Windows. • You are not running too many programs when you...and is locked into place. • All packing tapes and materials are properly installed in their correct color-coded slots. Chapter 5 Store printing supplies This section covers the following tips and resources to resolve printing problems. • For a paper jam, see Clear a jam in the device. • For ...
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... Check the system configuration Make sure the computer meets the minimum system requirements for a network environment Ensure the correct device driver and printer driver port are being used. Re-enable the firewall. Chapter 5 Check the cable connections • Make sure both ends of ... the device setup for the device. After the device has restarted, reinsert the printhead. If the problem persists, the firewall is inserted into its correct color-coded slot. Clean the printhead Complete the printhead cleaning procedure. Check any personal firewall software installed on again ...
... Check the system configuration Make sure the computer meets the minimum system requirements for a network environment Ensure the correct device driver and printer driver port are being used. Re-enable the firewall. Chapter 5 Check the cable connections • Make sure both ends of ... the device setup for the device. After the device has restarted, reinsert the printhead. If the problem persists, the firewall is inserted into its correct color-coded slot. Clean the printhead Complete the printhead cleaning procedure. Check any personal firewall software installed on again ...
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...Make sure the printhead is selected as the print quality. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see Change print settings. Solve printing problems 57 Check the device software settings Print speed is slower when Best or Maximum... dpi is inserted into its correct color-coded slot. Clean the printhead Complete the printhead cleaning procedure. Turn...
...Make sure the printhead is selected as the print quality. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see Change print settings. Solve printing problems 57 Check the device software settings Print speed is slower when Best or Maximum... dpi is inserted into its correct color-coded slot. Clean the printhead Complete the printhead cleaning procedure. Turn...
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... and length of these electromagnetic fields. Chapter 5 Check the margin settings Make sure the margin settings for specific help. 58 Maintain and troubleshoot Check the color print settings Make sure Print in Grayscale is loaded Make sure the media width and length guides fit snugly against the edges of the stack... of media loaded in the printer driver match the size of media, and make sure the margin settings for the document do not work, the problem may be cut off at the edges of the page, make sure the trays are...
... and length of these electromagnetic fields. Chapter 5 Check the margin settings Make sure the margin settings for specific help. 58 Maintain and troubleshoot Check the color print settings Make sure Print in Grayscale is loaded Make sure the media width and length guides fit snugly against the edges of the stack... of media loaded in the printer driver match the size of media, and make sure the margin settings for the document do not work, the problem may be cut off at the edges of the page, make sure the trays are...
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...the device is especially true for printing vivid color documents. Check the cable connections If the device and computer are secure. If the problem persists, turn off the device, disconnect the ...printouts a "washed-out" quality. • Color documents that have rich, blended colors can print other documents from the print spooler. In the printer driver, select the Best print quality, and ... printhead. After it on the device without the printhead installed. However, note that use HP Premium Paper designed for transparencies. Chapter 5 Turn off the device, wait about 20 seconds...
...the device is especially true for printing vivid color documents. Check the cable connections If the device and computer are secure. If the problem persists, turn off the device, disconnect the ...printouts a "washed-out" quality. • Color documents that have rich, blended colors can print other documents from the print spooler. In the printer driver, select the Best print quality, and ... printhead. After it on the device without the printhead installed. However, note that use HP Premium Paper designed for transparencies. Chapter 5 Turn off the device, wait about 20 seconds...
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...Windows). Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. For more information, see To print on transparencies or other special media, select the corresponding media type in the print driver. Colors are not suitable for... printing drafts. Output is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is not...
...Windows). Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. For more information, see To print on transparencies or other special media, select the corresponding media type in the print driver. Colors are not suitable for... printing drafts. Output is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is not...
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Another paper-feed problem is occurring Media is not supported for the printer or tray Use only media that the tray is completely loaded....that is only available in the device. • Optional Tray 2 cannot be inserted • Another paper-feed problem is occurring Optional Tray 2 cannot be inserted • Reinsert the tray. Uncurl paper by bending it is aligned ...in the device. For more information, see Clear a jam in the tray is not curled. Solve paper-feed problems For information on resolving jams, see Clear a jam in small quantities, try placing the special media on top...
Another paper-feed problem is occurring Media is not supported for the printer or tray Use only media that the tray is completely loaded....that is only available in the device. • Optional Tray 2 cannot be inserted • Another paper-feed problem is occurring Optional Tray 2 cannot be inserted • Reinsert the tray. Uncurl paper by bending it is aligned ...in the device. For more information, see Clear a jam in the tray is not curled. Solve paper-feed problems For information on resolving jams, see Clear a jam in small quantities, try placing the special media on top...
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... the device IP address: • Print the device's network configuration page. • Click Start, point to Settings, and then click Printers or Printers and Faxes. - Chapter 5 Software installation suggestions Check the computer system • Make sure that your operating system. • Before installing... program. Restart your computer, and reinstall the device driver. You can download the device driver from the HP Web site (www.hp.com/support). Solve network problems General network troubleshooting • If you are specifying the correct drive letter. • If the computer ...
... the device IP address: • Print the device's network configuration page. • Click Start, point to Settings, and then click Printers or Printers and Faxes. - Chapter 5 Software installation suggestions Check the computer system • Make sure that your operating system. • Before installing... program. Restart your computer, and reinstall the device driver. You can download the device driver from the HP Web site (www.hp.com/support). Solve network problems General network troubleshooting • If you are specifying the correct drive letter. • If the computer ...
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... have a problem printing from a particular application, note the application and version number. Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. Note how the device is connected to your system, such as HP Officejet Pro K5400 Series Version: 60.52.213.0. (To find the version number of the printer software...
... have a problem printing from a particular application, note the application and version number. Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. Note how the device is connected to your system, such as HP Officejet Pro K5400 Series Version: 60.52.213.0. (To find the version number of the printer software...
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... paper-feed problems, troubleshoot 63 part numbers, supplies and accessories 76 PCL 3 support 86 phone customer support 78 96 accessing 34 myPrintMileage 34 security and privacy 34 HP Planet Partners 94 HP Printer Utility (Mac OS) administrator settings 29 opening 32 panels 32 HP Solution Center 22 HP Web Jetadmin ..., calibrate 49 load tray 1 18 tray 2 19 locking trays 20 M Mac OS borderless printing 25 duplexing 23 HP Printer Utility 32 install software 42 Network Printer Setup Utility 33 print on special, or customsized media 24 print settings 21 sharing device 42 system requirements 87 turn ...
... paper-feed problems, troubleshoot 63 part numbers, supplies and accessories 76 PCL 3 support 86 phone customer support 78 96 accessing 34 myPrintMileage 34 security and privacy 34 HP Planet Partners 94 HP Printer Utility (Mac OS) administrator settings 29 opening 32 panels 32 HP Solution Center 22 HP Web Jetadmin ..., calibrate 49 load tray 1 18 tray 2 19 locking trays 20 M Mac OS borderless printing 25 duplexing 23 HP Printer Utility 32 install software 42 Network Printer Setup Utility 33 print on special, or customsized media 24 print settings 21 sharing device 42 system requirements 87 turn ...
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... 76 recycling 94 supply yield data sheet 86 Windows Add Printer installation 41 borderless printing 25 duplexing 23 HP Solution Center 22 install software 38 network setup 40 print ...on special or custom- sized media 23 print settings 21 sharing device 39 system requirements 87 turn on and off in driver 10 troubleshoot blank pages printed 57 bleeding colors 62 colors...or incorrect information 57 multiple pages are picked 64 nothing prints 55 paper-feed problems 63 power 55 print 55 print quality 59 printheads 56 skewed pages 64 slow...
... 76 recycling 94 supply yield data sheet 86 Windows Add Printer installation 41 borderless printing 25 duplexing 23 HP Solution Center 22 install software 38 network setup 40 print ...on special or custom- sized media 23 print settings 21 sharing device 39 system requirements 87 turn on and off in driver 10 troubleshoot blank pages printed 57 bleeding colors 62 colors...or incorrect information 57 multiple pages are picked 64 nothing prints 55 paper-feed problems 63 power 55 print 55 print quality 59 printheads 56 skewed pages 64 slow...