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Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide


Page 7
... 3-2 Display assembly components 3-7 Plastics Kit 3-9 Mass storage devices 3-10 Miscellaneous parts 3-11 Sequential part number listing 3-12 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-11 Wireless module 4-13 Optical drive 4-15 Keyboard 4-17 Speakers 4-20 Top cover 4-22 Power button board 4-25 TouchPad button board 4-26 Maintenance and Service Guide iv
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Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide


Page 8
.... . . . . . 6-4 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive specifications 6-5 7 Backup and recovery Creating recovery discs 8-1 When to back up 8-2 Backup suggestions 8-2 Using system restore points 8-3 Performing a recovery 8-4 Recovering from the recovery discs 8-4 Recovering from the dedicated recovery partition (select models only 8-4 8 Connector pin assignments Audio-in (microphone 9-1 Audio-out (headphone 9-1 External monitor 9-2 HDMI 9-3 RJ-11 (modem 9-4 RJ-45 (network 9-4 Universal Serial Bus 9-5 v Maintenance and Service Guide
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Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide


Page 12
... models only) Ethernet Wireless External media cards (select models only) Ports Keyboard and TouchPad Description 12.7-mm fixed SATA tray load DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive VGA camera, fixed angle with activity light and single analog microphone Integrated single analog microphone (for models with no webcam) High-definition audio supports Microsoft® premium requirements with 2 HP...
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Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide


Page 15
... external mouse. There is amber. ■ To switch between active and inactive, quickly double-tap the TouchPad off indicator 2 TouchPad zone* 3 Left TouchPad control* 4 Right TouchPad control* *This table describes factory settings. Right-click the device representing the computer. 3. Maintenance and Service Guide 2-1 To scroll up and down using the TouchPad vertical scroll zone, slide your finger up or down along the right edge of the TouchPad. Select Mouse settings. Use the right side of the TouchPad control button...
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Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide


Page 19
...routine operation. Maintenance and Service Guide 2-5 White: The computer is being transmitted over the network. Connects optional USB devices. Produces sound when connected to cool internal components and prevent overheating. External component identification Item Component 1 External monitor port 2 Vent 3 HDMI port (select models only) 4 Network connection light 5 RJ-45 (network) jack 6 Network activity light 7 USB ports (2) 8 Audio-in this section. Enables airflow to cool internal components. ✎ The computer fan starts up automatically to optional powered...
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Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide


Page 20
... Sleep state. ■ Solid white: The computer is connected to external power. ■ Amber: The computer is charging. ■ Off: The computer is being mishandled or stolen. 2-6 Maintenance and Service Guide Item Component 1 Optical drive 2 Optical drive light on release button 3 USB port 4 RJ-11 (modem) jack (select models only) 5 AC adapter light 6 Power connector 7 Security cable slot Function Reads optical discs and, on select models, also writes to an optional USB device. Blinking: The optical drive is not connected...
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Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide


Page 25
... identifier used to the front of the warranty period for the computer. Maintenance and Service Guide 3-1 An alphanumeric identifier that is unique to determine what components and parts are needed. This number provides specific information about the product's hardware components. The duration of the computer. 3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number located on the service tag...
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Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide


Page 47
... 2 Serial number (s/n) 3 Part number/Product number (p/n) 4 Warranty period 5 Model description Description The name affixed to locate documents, drivers, and support for the computer. An alphanumeric identifier that must be removed, replaced, or loosened when servicing the computer. The duration of the computer. Service tag When ordering parts or requesting information, provide the computer serial number and model number located on the service tag. This number provides specific information about the product's hardware components. The part number...
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Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide


Page 65
... you . 2. Top cover Removal and replacement procedures Description Includes TouchPad board for biscotti computer models Includes TouchPad board for silver computer models (for model 1.1 only) Spare part number 600716-001 610696-001 Before removing the top cover: 1. Disconnect all external devices connected to the computer. 3. Remove the speakers (see "Keyboard" on the inside of the hard drive bay), and 11 Phillips PM2.5×6.5 screws 3 from the computer. 4. Maintenance and Service Guide 4-23 Turn the computer...
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Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide


Page 70
...), light-emitting diode (LED) BrightView display assembly For biscotti computer models For biscotti computer models with webcam For silver computer models (for model 1.1 only) For silver computer models with webcam (for model 1.1 only) Spare part number 599078-001 599079-001 608466-001 608467-001 Before removing the display assembly: 1. Remove the memory module (see "Keyboard" on page 4-18). 10. Remove the wireless module (see "Top cover" on page 4-23). 4-28 Maintenance and Service Guide Remove the top cover...
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Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide


Page 75
Lift the webcam module 1 as the webcam module cable allows. 2. Maintenance and Service Guide 4-33 Reverse this procedure to install the webcam module. The webcam module is available using spare part number 600166-001. Disconnect the webcam module cable 2 from the display enclosure as far from the webcam module, and remove the webcam module. Removal and replacement procedures To remove the webcam module (select models only): 1.
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Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide


Page 79
Maintenance and Service Guide 4-37 Lift up on the silver transceiver 1 and release the adhesive material from the display cover 2. 2. Reverse this procedure to remove the antenna transceivers 3. Lift up to install the display wireless antenna transceivers. The wireless antenna transceivers with cable are available with the LCD cable kit using spare part number 599087-001. Removal and replacement procedures To remove the wireless antenna transceivers: 1.
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Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide


Page 80
Release the microphone from the clip 1 and release the microphone cable from the adhesive tabs 2. 2. The microphone module is available with the LCD cable kit using spare part number 599087-001. Reverse this procedure to remove the microphone cable 3. Removal and replacement procedures To remove the microphone module: 1. Lift up to install the microphone module. 4-38 Maintenance and Service Guide
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Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide


Page 81
... the cable 3. Maintenance and Service Guide 4-39 USB board Description USB board with the cable kit using spare part number 600853-001. Remove the hard drive (see "Top cover" on page 4-8). 6. Remove the wireless module (see "Optical drive" on page 4-13). 8. Remove the optical drive (see "Wireless module" on page 4-16). 9. Lift the USB board 3 straight up to install the webcam cable. Disconnect all external devices connected to the system board. 3. Removal and replacement procedures Reverse this procedure to remove it down the computer. Disconnect the power...
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Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide


Page 83
... Remove the display assembly (see "Top cover" on page 4-13). 8. Reverse this procedure to the computer. 3. Disconnect all external devices connected to install the power connector cable. Remove the hard drive (see "Optical drive" on page 4-18). 10. Power connector Removal and replacement procedures Description Power connector (includes cable) Spare part number 600719-001 Before removing the power connector cable: 1. Bluetooth module Description Bluetooth module Bluetooth module cable Before removing the Bluetooth module: Maintenance and Service Guide Spare part number...
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Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide


Page 89
...). 9. Remove the top cover (see "Optical drive" on page 4-23). 11. Remove the sytem board (see "Memory module" on page 4-44). Maintenance and Service Guide 4-47 Remove the memory module (see "System board" on page 4-11). 7. Remove the wireless module (see "Keyboard" on page 4-13). 8. Remove the keyboard (see "Wireless module" on page 4-18). 10. Fan/heat sink assembly Removal and replacement procedures Description Fan/heat sink assembly (includes replacement thermal material) for use only with computer models with...
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Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide


Page 101
... esc key. Open Setup Utility by turning on or restarting the computer. Use the arrow keys to change and exit Setup Utility, use the arrow keys to select System Configuration > Language, and then press the enter key. 3. Changes go into effect immediately. When the Startup Menu appears, press the f10 key. Changing the language of the screen, press the esc key. 2. If Setup Utility is not already running , begin at step 2. 1. Maintenance and Service Guide 5-1 To start Setup Utility: Open Setup Utility by turning...
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Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide


Page 102
... 2. 1. Open Setup Utility by turning on or restarting the computer. When the Startup Menu appears, press the f10 key. 2. Navigation and selection are not changed when you restore the factory default settings. 5-2 Maintenance and Service Guide When the Press the ESC key for Startup Menu message appears in a list or to select Exit > Exit Saving Changes, and then press the enter key. When the Press the ESC key for example an Enable/Disable field, use the...
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Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide


Page 104
...; Internal Network Adapter boot-Enable/disable boot from Internal Network Adapter. ■ Boot Order-Set the boot order for: USB Floppy Internal CD/DVD ROM Drive Processor C6 sleep state (select models only) USB CD/DVD ROM drive Hard drive USB Diskette on Key USB Hard drive Network adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this menu option is in DC mode. Run a diagnostic test on the hard drive. ✎ On models with two hard drives, this Change Setup Utility language. Enabled/disable Fan Always...
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Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide


Page 131
... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-2 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 Maintenance and Service Guide Index R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...

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  • Compaq Presario CQ72 Notebook PC and HP G72 Notebook PC - Maintenance and Service Guide
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