Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 Supports mini versions of SD, (select models only) MMC, MS Duo with adapter, not included Ports Audio-in ) with X X TouchPad numeric keypad Supports 2-way scroll with legend X X Taps enabled as default X X Power 65-W AC adapter with localized cable...
... Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 Supports mini versions of SD, (select models only) MMC, MS Duo with adapter, not included Ports Audio-in ) with X X TouchPad numeric keypad Supports 2-way scroll with legend X X Taps enabled as default X X Power 65-W AC adapter with localized cable...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... slightly different from the illustration in this location. Enables airflow to cool internal components. ✎ The computer fan starts up automatically to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Maintenance and Service Guide 2-5 It is in (microphone) jack 7 Audio-out (headphone) jack 8 Digital media slot (select models only) 9 Drive light Function Connects an external VGA monitor or projector. Left-side components ✎ Your computer might include an HDMI port or a USB port at this section.
... slightly different from the illustration in this location. Enables airflow to cool internal components. ✎ The computer fan starts up automatically to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Maintenance and Service Guide 2-5 It is in (microphone) jack 7 Audio-out (headphone) jack 8 Digital media slot (select models only) 9 Drive light Function Connects an external VGA monitor or projector. Left-side components ✎ Your computer might include an HDMI port or a USB port at this section.
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... is connected to external power. Off-The computer is in this section. Connects an AC adapter Attaches an optional security cable to external power. Flashing white-The computer is not connected to the computer. ✎ The security cable is being mishandled or stolen. 2-6 Maintenance and Service Guide Connects a modem cable. Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing-The optical drive is designed to an optional USB device.
... is connected to external power. Off-The computer is in this section. Connects an AC adapter Attaches an optional security cable to external power. Flashing white-The computer is not connected to the computer. ✎ The security cable is being mishandled or stolen. 2-6 Maintenance and Service Guide Connects a modem cable. Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing-The optical drive is designed to an optional USB device.
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... use in Taiwan For use in Thailand For use in Turkey For use in Hibernation, turn the computer on page 4-12). 8. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the memory module (see "Hard drive" on page 4-10). 7. Disconnect all external devices connected to the computer. 3. Remove the hard drive (see "Memory module...
... use in Taiwan For use in Thailand For use in Turkey For use in Hibernation, turn the computer on page 4-12). 8. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the memory module (see "Hard drive" on page 4-10). 7. Disconnect all external devices connected to the computer. 3. Remove the hard drive (see "Memory module...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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Removal and replacement procedures 7. To replace the webcam module (select models only), lift the webcam module as the webcam module cable allows. 10. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide The webcam module is available using spare part number 600166-001. To remove the Display Bezel, flex the inside edges of the bezel at the top and bottom 1, and the left and right sides 2, until the bezel disengages from...
Removal and replacement procedures 7. To replace the webcam module (select models only), lift the webcam module as the webcam module cable allows. 10. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide The webcam module is available using spare part number 600166-001. To remove the Display Bezel, flex the inside edges of the bezel at the top and bottom 1, and the left and right sides 2, until the bezel disengages from...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... part number 595195-001. Reverse this procedure to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide The display panel brackets are available using spare part number 595196-001. To replace the wireless antenna transceivers, lift up to the display panel. 16. Reverse this procedure to install the display panel brackets. 17. Lift up on the silver transceiver 1 and release the adhesive material from the display panel. To replace the display panel brackets, remove...
... part number 595195-001. Reverse this procedure to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide The display panel brackets are available using spare part number 595196-001. To replace the wireless antenna transceivers, lift up to the display panel. 16. Reverse this procedure to install the display panel brackets. 17. Lift up on the silver transceiver 1 and release the adhesive material from the display panel. To replace the display panel brackets, remove...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... computer on page 4-26). Remove the wireless module (see "Display assembly" on , and then shut it from the system board. 2. Disconnect the USB board cable 1 from the computer. Remove the battery (see "Hard drive" on page 4-7). 5. Remove the hard drive (see "Battery" on page 4-8). 6. Remove the keyboard (see "Top cover" on page 4-17). 10. Remove the USB board: 1. Remove the top cover (see "Keyboard" on page 4-20). 11. Disconnect all external devices connected to install a USB board. If you are unsure...
... computer on page 4-26). Remove the wireless module (see "Display assembly" on , and then shut it from the system board. 2. Disconnect the USB board cable 1 from the computer. Remove the battery (see "Hard drive" on page 4-7). 5. Remove the hard drive (see "Battery" on page 4-8). 6. Remove the keyboard (see "Top cover" on page 4-17). 10. Remove the USB board: 1. Remove the top cover (see "Keyboard" on page 4-20). 11. Disconnect all external devices connected to install a USB board. If you are unsure...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...
... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...
Notebook PC User Guide - Windows 7
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... completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using Disk Cleanup ...79 Replacing the hard drive ...80 7 External devices and external media cards Using a USB device ...84 Connecting a USB device 84 Removing a USB device ...85 Using Digital Media Slot cards ...86 Inserting a digital card ...86 Removing a digital card ...87 viii
... completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using Disk Cleanup ...79 Replacing the hard drive ...80 7 External devices and external media cards Using a USB device ...84 Connecting a USB device 84 Removing a USB device ...85 Using Digital Media Slot cards ...86 Inserting a digital card ...86 Removing a digital card ...87 viii
Notebook PC User Guide - Windows 7
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... operation. (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (6) Audio-in (microphone) jack Connects an optional video or audio device, such as a highdefinition television, or any compatible digital or audio component. Connects an optional USB device. Components 7 Connects a network cable. Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture Card (XD) On: The hard drive is normal for the internal fan to cool internal...
... operation. (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (6) Audio-in (microphone) jack Connects an optional video or audio device, such as a highdefinition television, or any compatible digital or audio component. Connects an optional USB device. Components 7 Connects a network cable. Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture Card (XD) On: The hard drive is normal for the internal fan to cool internal...
Notebook PC User Guide - Windows 7
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... that device drivers are included with select computer models only. The listing for all adapters. 4. Select Start > Control Panel > System and Security. 2. If no WLAN device is listed, either your way through the sequence of the original computer package, you want to use. Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is properly installed on troubleshooting WLANs...
... that device drivers are included with select computer models only. The listing for all adapters. 4. Select Start > Control Panel > System and Security. 2. If no WLAN device is listed, either your way through the sequence of the original computer package, you want to use. Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is properly installed on troubleshooting WLANs...
Notebook PC User Guide - Windows 7
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... location on your specific product from the models listed. 4. Click the option for software and driver downloads, enter your Internet browser, go to download the driver and install it later. NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the search box, and then press enter. - Click your hard drive. If prompted to do this, click Download only to save all open a window containing additional information. 6. In the Device Manager window, click...
... location on your specific product from the models listed. 4. Click the option for software and driver downloads, enter your Internet browser, go to download the driver and install it later. NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the search box, and then press enter. - Click your hard drive. If prompted to do this, click Download only to save all open a window containing additional information. 6. In the Device Manager window, click...
Notebook PC User Guide - Windows 7
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... the Primary Hard Disk Self Test. Enable/disable Action Key Mode. Run a diagnostic test on . Enabled/disable Fan Always On. Setup Utility menus 101 Enable/disable the processor state. Enable/disable LAN Power Saving. Set the following boot options: ● POST Hotkey Delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test...
... the Primary Hard Disk Self Test. Enable/disable Action Key Mode. Run a diagnostic test on . Enabled/disable Fan Always On. Setup Utility menus 101 Enable/disable the processor state. Enable/disable LAN Power Saving. Set the following boot options: ● POST Hotkey Delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test...
Notebook PC User Guide - Windows 7
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... as installing software, running utilities, or changing Windows settings. To update the software, follow these steps: 1. Prepare for more information. 2. The BIOS initializes the operating system, determines how the computer will interact with your computer is stored on the system ROM. B Software updates Updated versions of your computer model, product category, and series or family. Refer to improve the security of the software provided with the hardware devices, and...
... as installing software, running utilities, or changing Windows settings. To update the software, follow these steps: 1. Prepare for more information. 2. The BIOS initializes the operating system, determines how the computer will interact with your computer is stored on the system ROM. B Software updates Updated versions of your computer model, product category, and series or family. Refer to improve the security of the software provided with the hardware devices, and...
Notebook PC User Guide - Windows 7
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... external power using the AC adapter. BIOS installation procedures vary. Access the page on the screen reports a successful installation, you connect your hard drive where the BIOS update will need this path when you want to identify your hard drive designation. Open Windows Explorer by selecting Start > Computer. 2. The system automatically shuts down the computer or initiate Sleep or Hibernation. Downloading a BIOS update CAUTION: To prevent damage to the computer or an unsuccessful installation, download and install a BIOS update...
... external power using the AC adapter. BIOS installation procedures vary. Access the page on the screen reports a successful installation, you connect your hard drive where the BIOS update will need this path when you want to identify your hard drive designation. Open Windows Explorer by selecting Start > Computer. 2. The system automatically shuts down the computer or initiate Sleep or Hibernation. Downloading a BIOS update CAUTION: To prevent damage to the computer or an unsuccessful installation, download and install a BIOS update...
Notebook PC User Guide - Windows 7
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... number in the Search box, and then press enter. - To do this, click Download only to save the file to do so, restart your computer after the installation is displayed, click an updated driver to http://www.hp.com/support, and then select your computer. Updating programs and drivers 105 Click your operating system. 5. If prompted to your country or region. 2. Open your hard drive...
... number in the Search box, and then press enter. - To do this, click Download only to save the file to do so, restart your computer after the installation is displayed, click an updated driver to http://www.hp.com/support, and then select your computer. Updating programs and drivers 105 Click your operating system. 5. If prompted to your country or region. 2. Open your hard drive...
Notebook PC User Guide - Windows 7
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... Bluetooth label 12 boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware...
... Bluetooth label 12 boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware...
Notebook PC User Guide - Windows 7
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...-on password 94 entering an administrator password 93 esc key, identifying 5 exiting Setup Utility 100 external audio devices, connecting 40 external drive 78 external monitor port, identifying 7 F f11 111 fan always on 101 firewall 17 firewall software 95 fn key, identifying 5 full system recovery 106 G graphics modes, switching 62 H hard drive installing 82 removing 80 replacing 80 hard drive bay, identifying 8 hard drive self test 101 HDMI connecting 42 HDMI port 42 HDMI port, identifying 7 headphone (audio-out) jack 36 headphones 36 Hibernation exiting 47 initiated during critical battery...
...-on password 94 entering an administrator password 93 esc key, identifying 5 exiting Setup Utility 100 external audio devices, connecting 40 external drive 78 external monitor port, identifying 7 F f11 111 fan always on 101 firewall 17 firewall software 95 fn key, identifying 5 full system recovery 106 G graphics modes, switching 62 H hard drive installing 82 removing 80 replacing 80 hard drive bay, identifying 8 hard drive self test 101 HDMI connecting 42 HDMI port 42 HDMI port, identifying 7 headphone (audio-out) jack 36 headphones 36 Hibernation exiting 47 initiated during critical battery...
Notebook PC User Guide - Windows 7
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... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...
... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...