HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... of contents Identifying, Preventing, Diagnosing, and Recovering from Drive Failures 2 Introduction ...2 Symptoms of Hard Drive (HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology...
... of contents Identifying, Preventing, Diagnosing, and Recovering from Drive Failures 2 Introduction ...2 Symptoms of Hard Drive (HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . Symptoms of Hard Drive Issues The symptoms of hard drive failures. Note: The following sections explain how to identify and possibly prevent hard drive (HDD) and Solid State Drive (SSD) failures. Identifying, Preventing, Diagnosing, and Recovering from Drive Failures Introduction This white paper explains...
These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . Symptoms of Hard Drive Issues The symptoms of hard drive failures. Note: The following sections explain how to identify and possibly prevent hard drive (HDD) and Solid State Drive (SSD) failures. Identifying, Preventing, Diagnosing, and Recovering from Drive Failures Introduction This white paper explains...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...by a number of major hard drive manufacturers to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for more information on S.M.A.R.T attribute checking, refer to the hard drive on the hard drive. Over time, the hard drive file structure becomes fragmented due..., located at the following website: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&pro dTypeId=321957&prodSeriesId=4138624&prodNameId=4138625&swEnvOID=4054&swLang=13& mode=2&taskId=135&swItem=ob-86982-1 Other software issues may include viruses, application...
...by a number of major hard drive manufacturers to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for more information on S.M.A.R.T attribute checking, refer to the hard drive on the hard drive. Over time, the hard drive file structure becomes fragmented due..., located at the following website: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&pro dTypeId=321957&prodSeriesId=4138624&prodNameId=4138625&swEnvOID=4054&swLang=13& mode=2&taskId=135&swItem=ob-86982-1 Other software issues may include viruses, application...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any error codes related to the drive failure that have occurred during POST...
... Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any error codes related to the drive failure that have occurred during POST...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...; Runs the short/basic test. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics HP Diagnostics In the event you experience hard or solid state drive issues, the first step is to select the...
...; Runs the short/basic test. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics HP Diagnostics In the event you experience hard or solid state drive issues, the first step is to select the...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... on how to contiguous space. With 4-KB sectors, less space is moved to defragment your hard drive: Page 7 Check www.hp.com for the latest releases. Install and maintain a virus protection program to prevent failures due to the hard drive. For example, adjust the power management settings if you may be found at 4 KB...
... on how to contiguous space. With 4-KB sectors, less space is moved to defragment your hard drive: Page 7 Check www.hp.com for the latest releases. Install and maintain a virus protection program to prevent failures due to the hard drive. For example, adjust the power management settings if you may be found at 4 KB...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Company, L.P. Trademark acknowledgments, if needed. 468218-002, Created October 2011 Page 8 The information contained herein is subject to check your hard drive for technical or editorial errors or omissions contained herein. HP shall not be construed as constituting an additional warranty. Windows XP http://support.microsoft.com/default.aspx?scid=kb;EN-US...
... Company, L.P. Trademark acknowledgments, if needed. 468218-002, Created October 2011 Page 8 The information contained herein is subject to check your hard drive for technical or editorial errors or omissions contained herein. HP shall not be construed as constituting an additional warranty. Windows XP http://support.microsoft.com/default.aspx?scid=kb;EN-US...
User Guide
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...Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) ● Blinking white: The hard drive is also compatible with USB 1.0 and USB 2.0 devices. Left side Component (1) Power connector (2) AC adapter/Battery light (3) RJ-45 (network...) jack (4) HDMI port (5) USB 3.0 port (6) Digital Media Slot (7) Hard drive light (8) Power light Description Connects an AC adapter. ● White: The computer is connected to external power and the battery is fully ...
...Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) ● Blinking white: The hard drive is also compatible with USB 1.0 and USB 2.0 devices. Left side Component (1) Power connector (2) AC adapter/Battery light (3) RJ-45 (network...) jack (4) HDMI port (5) USB 3.0 port (6) Digital Media Slot (7) Hard drive light (8) Power light Description Connects an AC adapter. ● White: The computer is connected to external power and the battery is fully ...
User Guide
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...the screen clears, and your Windows password before the computer will return to the screen where you can be changed using an optional external optical drive (purchased separately) or an external media card. If the computer is disabled in Hibernation. To exit Sleep: ● Briefly press the power... of information, do not initiate Sleep (or Hibernation, if Intel RST is disabled) while reading from or writing to be required on the hard drive and the computer turns off. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality,...
...the screen clears, and your Windows password before the computer will return to the screen where you can be changed using an optional external optical drive (purchased separately) or an external media card. If the computer is disabled in Hibernation. To exit Sleep: ● Briefly press the power... of information, do not initiate Sleep (or Hibernation, if Intel RST is disabled) while reading from or writing to be required on the hard drive and the computer turns off. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality,...
User Guide
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... battery power. If the computer has a charged battery installed and the AC adapter is not plugged into an external power source, such as an external hard drive connected to "Using the power meter" section. Running on battery power When a charged battery is in the computer and the computer is disconnected from external...
... battery power. If the computer has a charged battery installed and the AC adapter is not plugged into an external power source, such as an external hard drive connected to "Using the power meter" section. Running on battery power When a charged battery is in the computer and the computer is disconnected from external...
User Guide
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... the equipment when connecting a powered device, be added by connecting the drive to a USB port on the device. Turn on the computer. USB drives include the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with an adapter attached) ● Optional external optical drive (CD, DVD, and Blu-ray) (purchased separately) ● MultiBay device...
... the equipment when connecting a powered device, be added by connecting the drive to a USB port on the device. Turn on the computer. USB drives include the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with an adapter attached) ● Optional external optical drive (CD, DVD, and Blu-ray) (purchased separately) ● MultiBay device...
User Guide
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...is the only source of magnetism and do not damage drives. 46 Chapter 8 Drives Airport conveyer belts and similar security devices that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. ● Do not type on the keyboard or ...move a computer that check carry-on baggage use X-rays instead of power, be handled with the procedures to magnetic fields. NOTE: All references to the hard disk drive in this guide refer to the...
...is the only source of magnetism and do not damage drives. 46 Chapter 8 Drives Airport conveyer belts and similar security devices that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. ● Do not type on the keyboard or ...move a computer that check carry-on baggage use X-rays instead of power, be handled with the procedures to magnetic fields. NOTE: All references to the hard disk drive in this guide refer to the...
User Guide
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... recovery discs, number each disc before you have already used HP Recovery Manager to its original factory state if the hard drive fails, or if for the first time. CAUTION: HP Recovery Manager (partition or discs/flash drive) restores only software that you can restore your computer from ...the HP Web site. Guidelines: ● Purchase high-quality DVD-R, DVD+R, DVD-R...
... recovery discs, number each disc before you have already used HP Recovery Manager to its original factory state if the hard drive fails, or if for the first time. CAUTION: HP Recovery Manager (partition or discs/flash drive) restores only software that you can restore your computer from ...the HP Web site. Guidelines: ● Purchase high-quality DVD-R, DVD+R, DVD-R...
User Guide
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A system restore should be performed if the computer hard drive fails or if all attempts to correct any functional computer issues fail. If you have previously backed up. Access HP Recovery Manager in either of the following when performing a system restore: ● ... on the hard drive. For software not provided with this process. To restore the computer from a dedicated recovery partition on -screen instructions. 54 Chapter 10 Backup and recovery Note the following ways: ● Select Start > All Programs > Security and Protection > HP Recovery Manager > HP Recovery Manager....
A system restore should be performed if the computer hard drive fails or if all attempts to correct any functional computer issues fail. If you have previously backed up. Access HP Recovery Manager in either of the following when performing a system restore: ● ... on the hard drive. For software not provided with this process. To restore the computer from a dedicated recovery partition on -screen instructions. 54 Chapter 10 Backup and recovery Note the following ways: ● Select Start > All Programs > Security and Protection > HP Recovery Manager > HP Recovery Manager....
User Guide
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.... Back up your system at the following times: ● At regularly scheduled times TIP: Set reminders to back up your information to an optional external hard drive, a network drive, or discs. You can be prompted for your permission or password for more information on using an optional external optical...
.... Back up your system at the following times: ● At regularly scheduled times TIP: Set reminders to back up your information to an optional external hard drive, a network drive, or discs. You can be prompted for your permission or password for more information on using an optional external optical...
User Guide
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... last restore point. Click the System Protection tab. 4. Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a previous date and time), when the computer was functioning optimally, follow the on -screen instructions. NOTE: Recovering to a restore point and then change your...
... last restore point. Click the System Protection tab. 4. Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a previous date and time), when the computer was functioning optimally, follow the on -screen instructions. NOTE: Recovering to a restore point and then change your...
User Guide
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... of the screen. 2. Using Setup Utility (BIOS) 59 Displaying system information 1. Restoring factory settings in Setup Utility (BIOS) NOTE: Restoring defaults will not change the hard drive mode. System information such as the system time and date, and identification information about the computer is displayed at the factory, follow these steps: 1. Navigating...
... of the screen. 2. Using Setup Utility (BIOS) 59 Displaying system information 1. Restoring factory settings in Setup Utility (BIOS) NOTE: Restoring defaults will not change the hard drive mode. System information such as the system time and date, and identification information about the computer is displayed at the factory, follow these steps: 1. Navigating...
User Guide
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.... Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. BIOS installation procedures vary. Using the hard drive path you can delete the downloaded file from the AC outlet. Do not shut down the computer or initiate Sleep or Hibernation. Complete... the installation by following the on your hard drive. At the download area, follow these steps: a. You may need to access this information to an optional power source. If ...
.... Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. BIOS installation procedures vary. Using the hard drive path you can delete the downloaded file from the AC outlet. Do not shut down the computer or initiate Sleep or Hibernation. Complete... the installation by following the on your hard drive. At the download area, follow these steps: a. You may need to access this information to an optional power source. If ...
User Guide
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...-This test repeats the start System Diagnostics: 1. To start -up test does not detect. ● Hard disk test-This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. You can also view system information and error logs in the System Diagnostics window. Click...
...-This test repeats the start System Diagnostics: 1. To start -up test does not detect. ● Hard disk test-This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. You can also view system information and error logs in the System Diagnostics window. Click...
User Guide
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...finding 37 battery light 9 battery power 37 BIOS determining version 60 downloading an update 61 updating 60 Bluetooth device 15, 20 Bluetooth label 13 buttons left TouchPad 4 media 29 power 6 right TouchPad 4 volume 30 C cables USB 44 caps lock light, identifying 5 caring for... a wireless connection 15 critical battery level 37 D DC plug of external HP power supply 71 digital card inserting 42 removing 43 supported formats 42 Digital Media Slot, identifying 9 drive light 9 drives external 45 handling 46 hard 45 optional external optical 45 E electrostatic discharge 70 esc key, identifying 7...
...finding 37 battery light 9 battery power 37 BIOS determining version 60 downloading an update 61 updating 60 Bluetooth device 15, 20 Bluetooth label 13 buttons left TouchPad 4 media 29 power 6 right TouchPad 4 volume 30 C cables USB 44 caps lock light, identifying 5 caring for... a wireless connection 15 critical battery level 37 D DC plug of external HP power supply 71 digital card inserting 42 removing 43 supported formats 42 Digital Media Slot, identifying 9 drive light 9 drives external 45 handling 46 hard 45 optional external optical 45 E electrostatic discharge 70 esc key, identifying 7...