Getting Started Guide
Page 6
... the software ...22 Activating the Windows operating system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25...
... the software ...22 Activating the Windows operating system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25...
Getting Started Guide
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.... If the system beeps, then the keyboard is operating correctly. ● Check all HP or Compaq computers running Windows 7. You can use this tool even if the computer will restart if automatic start on power loss is set as the primary video source. To access HP Support Assistant in Computer Setup. If you need a driver for that printer model. ● Remove any key. During boot, the other than the factory-installed operating system, check...
.... If the system beeps, then the keyboard is operating correctly. ● Check all HP or Compaq computers running Windows 7. You can use this tool even if the computer will restart if automatic start on power loss is set as the primary video source. To access HP Support Assistant in Computer Setup. If you need a driver for that printer model. ● Remove any key. During boot, the other than the factory-installed operating system, check...
Getting Started Guide
Page 17
... and restore options, perform a search for your permission or password when you use this System Restore procedure before you have created, and then reinstalls the operating system, programs, and drivers. To access Help and Support, select Start > Help and Support. To continue a task, select the appropriate option. System Recovery WARNING! System Recovery completely erases and reformats the hard drive, deleting all user information so you installed on -screen instructions to set...
... and restore options, perform a search for your permission or password when you use this System Restore procedure before you have created, and then reinstalls the operating system, programs, and drivers. To access Help and Support, select Start > Help and Support. To continue a task, select the appropriate option. System Recovery WARNING! System Recovery completely erases and reformats the hard drive, deleting all user information so you installed on -screen instructions to set...
Getting Started Guide
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... needed device drivers have installed an operating system other software components. ● Failure ID: When a failure is detected that printer model. 11. If the system will restart if automatic start on power loss is set as the primary video source. Be sure that all cable connections for that requires hardware replacement, a 24-digit Failure ID is set in Windows 8, click the HP Support Assistant app on . 12. if the monitor is operating correctly. 7. HP Support Assistant HP Support...
... needed device drivers have installed an operating system other software components. ● Failure ID: When a failure is detected that printer model. 11. If the system will restart if automatic start on power loss is set as the primary video source. Be sure that all cable connections for that requires hardware replacement, a 24-digit Failure ID is set in Windows 8, click the HP Support Assistant app on . 12. if the monitor is operating correctly. 7. HP Support Assistant HP Support...
Getting Started Guide
Page 32
... change the primary video source in Computer Setup. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see the Maintenance and Service Guide (English only) for at least four seconds. To access HP Support Assistant in Windows 10, type support in Windows 10 During boot, the other option. ● Be sure that all the needed device drivers have installed an operating system other system settings ● Get help and support for your specific model ● Install HP support software...
... change the primary video source in Computer Setup. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see the Maintenance and Service Guide (English only) for at least four seconds. To access HP Support Assistant in Windows 10, type support in Windows 10 During boot, the other option. ● Be sure that all the needed device drivers have installed an operating system other system settings ● Get help and support for your specific model ● Install HP support software...
Hardware Reference Guide
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... (EliteDesk 800, and ProDesk 600 4 Rear panel components (ProDesk 400) ...5 Serial number location ...6 2 Setup ...7 Changing from desktop to tower orientation ...7 Attaching the computer to a mounting fixture ...9 Installing a security cable ...10 Connecting the power cord ...10 3 Hardware upgrades ...11 Serviceability features ...11 Warnings and cautions ...11 Removing the computer access panel ...12 Replacing the computer access panel ...14 Upgrading system memory ...15 Memory module specifications ...15 Populating memory module slots ...16 Installing a memory module ...17 Removing a hard...
... (EliteDesk 800, and ProDesk 600 4 Rear panel components (ProDesk 400) ...5 Serial number location ...6 2 Setup ...7 Changing from desktop to tower orientation ...7 Attaching the computer to a mounting fixture ...9 Installing a security cable ...10 Connecting the power cord ...10 3 Hardware upgrades ...11 Serviceability features ...11 Warnings and cautions ...11 Removing the computer access panel ...12 Replacing the computer access panel ...14 Upgrading system memory ...15 Memory module specifications ...15 Populating memory module slots ...16 Installing a memory module ...17 Removing a hard...
Hardware Reference Guide
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... socket population 16 specifications 15 upgrading 15 mounting the computer 9 mouse synchronizing wireless 42 P padlock loop 4, 5 ports DisplayPort 4, 5 Dual-Mode DisplayPort 4, 5 HDMI 4, 5 serial 4, 5 USB 2.0 5 USB 3.x 2, 3, 4, 5 USB 3.x with HP Sleep and Charge 2, 3 USB Type-C alternate mode 4 USB Type-C SuperSpeed with HP Sleep and Charge 2 VGA 4, 5 power button, dual-state 2, 3 power connector 4, 5 power cord connection 10 product ID location 6 R rear panel components EliteDesk 800 4 ProDesk 400 5 ProDesk 600 4 removing battery 37 computer access panel 12 hard drive 20, 21 memory modules 17
... socket population 16 specifications 15 upgrading 15 mounting the computer 9 mouse synchronizing wireless 42 P padlock loop 4, 5 ports DisplayPort 4, 5 Dual-Mode DisplayPort 4, 5 HDMI 4, 5 serial 4, 5 USB 2.0 5 USB 3.x 2, 3, 4, 5 USB 3.x with HP Sleep and Charge 2, 3 USB Type-C alternate mode 4 USB Type-C SuperSpeed with HP Sleep and Charge 2 VGA 4, 5 power button, dual-state 2, 3 power connector 4, 5 power cord connection 10 product ID location 6 R rear panel components EliteDesk 800 4 ProDesk 400 5 ProDesk 600 4 removing battery 37 computer access panel 12 hard drive 20, 21 memory modules 17
Maintenance and Service Guide
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... Recovery using recovery media (select models only 114 Using HP Recovery Disc operating system discs (select models only 114 Backing up, restoring, and recovering in Windows 10 115 Creating recovery media and backups 115 Creating HP Recovery media (select products only 116 Using Windows tools ...117 Restore and recovery ...117 Recovering using HP Recovery Manager 118 What you need to know before you get started 118 Using the HP Recovery partition (select products only 118 Using HP Recovery media to recover 119 Changing the computer boot order 119 Removing the HP Recovery partition...
... Recovery using recovery media (select models only 114 Using HP Recovery Disc operating system discs (select models only 114 Backing up, restoring, and recovering in Windows 10 115 Creating recovery media and backups 115 Creating HP Recovery media (select products only 116 Using Windows tools ...117 Restore and recovery ...117 Recovering using HP Recovery Manager 118 What you need to know before you get started 118 Using the HP Recovery partition (select products only 118 Using HP Recovery media to recover 119 Changing the computer boot order 119 Removing the HP Recovery partition...
Maintenance and Service Guide
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...; Restricted rollback to older BIOS ● Allow BIOS updates using a network ● BIOS Update Preferences Allows the administrator to select the source of network updates (www.hp.com or another network server, from a removable USB drive, or from a USB flash media device. Be sure to set /view data that appears here depends on the setting in the Security menu. 60 Chapter 5 Computer Setup (F10) Utility Restore current settings from USB device Restores system configuration from a file located on the netowrk and...
...; Restricted rollback to older BIOS ● Allow BIOS updates using a network ● BIOS Update Preferences Allows the administrator to select the source of network updates (www.hp.com or another network server, from a removable USB drive, or from a USB flash media device. Be sure to set /view data that appears here depends on the setting in the Security menu. 60 Chapter 5 Computer Setup (F10) Utility Restore current settings from USB device Restores system configuration from a file located on the netowrk and...
Maintenance and Service Guide
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...bootable operating system image. Default is enabled. Secure Boot Configuration Configure Legacy Support and Secure Boot Lets you make sure an operating system is legitimate before booting to it, making Windows resistant to malicious modification from Keyboard Ports' (see Power Management Options), then this option to disable multi-processor support under the operating system. Secure Boot Key Management Lets you delete any previously loaded custom boot keys. Import Custom Secure Boot keys Default is enabled. 64 Chapter 5 Computer Setup (F10) Utility Multi-processor Use this setting...
...bootable operating system image. Default is enabled. Secure Boot Configuration Configure Legacy Support and Secure Boot Lets you make sure an operating system is legitimate before booting to it, making Windows resistant to malicious modification from Keyboard Ports' (see Power Management Options), then this option to disable multi-processor support under the operating system. Secure Boot Key Management Lets you delete any previously loaded custom boot keys. Import Custom Secure Boot keys Default is enabled. 64 Chapter 5 Computer Setup (F10) Utility Multi-processor Use this setting...
Maintenance and Service Guide
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... the following table. Change the boot sequence in Sleep state. Solving display problems If you do not want to boot from the media card, remove it will lose any key or click the mouse button and type your password (if set). Blank screen (no video). Bad monitor. Computer is running in the reader. Try a different monitor. Otherwise, the computer will shut down the power button for the first time. In Control Panel, select Category from...
... the following table. Change the boot sequence in Sleep state. Solving display problems If you do not want to boot from the media card, remove it will lose any key or click the mouse button and type your password (if set). Blank screen (no video). Bad monitor. Computer is running in the reader. Try a different monitor. Otherwise, the computer will shut down the power button for the first time. In Control Panel, select Category from...
Maintenance and Service Guide
Page 97
... Setup and enable network controller. 2. Check the network controller documentation for network problems are listed in the following table. Network status link light never flashes. Cause Network controller is not set up properly. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. NOTE: The network status light is network activity. Network controller is disabled. Solving network problems Some common causes and solutions for the correct driver or obtain the latest driver from the list of debugging the network cabling...
... Setup and enable network controller. 2. Check the network controller documentation for network problems are listed in the following table. Network status link light never flashes. Cause Network controller is not set up properly. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. NOTE: The network status light is network activity. Network controller is disabled. Solving network problems Some common causes and solutions for the correct driver or obtain the latest driver from the list of debugging the network cabling...
Maintenance and Service Guide
Page 102
... by the computer. Select Start > Control Panel. 2. Restart the computer. Replace the device. 2. Turn off the computer. 2. USB ports on .) IP address is not set to bad weather. Click Internet Options. 94 Chapter 6 Troubleshooting without diagnostics A USB device, headphone, or microphone is useful for assistance. Connect the CAT5 UTP cable between the cable modem and the computers's RJ-45 connector. (If the connection is good, the "PC" LED light on the front of...
... by the computer. Select Start > Control Panel. 2. Restart the computer. Replace the device. 2. Turn off the computer. 2. USB ports on .) IP address is not set to bad weather. Click Internet Options. 94 Chapter 6 Troubleshooting without diagnostics A USB device, headphone, or microphone is useful for assistance. Connect the CAT5 UTP cable between the cable modem and the computers's RJ-45 connector. (If the connection is good, the "PC" LED light on the front of...
Maintenance and Service Guide
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... Boot may also be used). Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005-Real-Time Clock Power Loss Description System ROM or expansion board option ROM checksum. Clear CMOS. (See Password security and resetting CMOS on page 104.) 5. If a POST error occurs, the screen will beep once after a POST text message is POST Message Disabled. Clear CMOS. (See Password security and resetting CMOS on page 104.) 2. 7 POST error messages and diagnostic front panel LEDs and audible codes This...
... Boot may also be used). Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005-Real-Time Clock Power Loss Description System ROM or expansion board option ROM checksum. Clear CMOS. (See Password security and resetting CMOS on page 104.) 5. If a POST error occurs, the screen will beep once after a POST text message is POST Message Disabled. Clear CMOS. (See Password security and resetting CMOS on page 104.) 2. 7 POST error messages and diagnostic front panel LEDs and audible codes This...
Maintenance and Service Guide
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... with specific devices. Run the Drive Protection System test under using F2 Diagnostics when booting the computer. Ensure memory modules are connected properly to fail. (Some hard drives 1. Replace with the chipset. 2. 3. The current memory configuration is about to power cables and system board. If additional memory was recently added, remove it is properly seated. Check product documentation for Proper MEBx Execution 300-Configuration Change Warning 301-Hard Disk 1: SMART Hard Drive Detects Imminent Failure Description Recommended action BIOS...
... with specific devices. Run the Drive Protection System test under using F2 Diagnostics when booting the computer. Ensure memory modules are connected properly to fail. (Some hard drives 1. Replace with the chipset. 2. 3. The current memory configuration is about to power cables and system board. If additional memory was recently added, remove it is properly seated. Check product documentation for Proper MEBx Execution 300-Configuration Change Warning 301-Hard Disk 1: SMART Hard Drive Detects Imminent Failure Description Recommended action BIOS...
Maintenance and Service Guide
Page 109
... configured to the same resources. 1. Clear CMOS. (See Password security and resetting CMOS on the system board. Ensure that is not supported and has been disabled. Replace the keyboard. 4. chassis fan. 2. added, remove it to download during POST. Install cable between I2C on card and USB- Reseat CPU fan. 2. Replace chassis, rear chassis, or front chassis fan. 903-Computer Cover Has Been Removed Since N/A Last System Startup POST numeric codes and text messages 101 Remove any serial port expansion cards. 2. from system board...
... configured to the same resources. 1. Clear CMOS. (See Password security and resetting CMOS on the system board. Ensure that is not supported and has been disabled. Replace the keyboard. 4. chassis fan. 2. added, remove it to download during POST. Install cable between I2C on card and USB- Reseat CPU fan. 2. Replace chassis, rear chassis, or front chassis fan. 903-Computer Cover Has Been Removed Since N/A Last System Startup POST numeric codes and text messages 101 Remove any serial port expansion cards. 2. from system board...
Maintenance and Service Guide
Page 110
...; Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are not used. Thermal shutdown occurred. The system BIOS has detected your machine was previously shut down to identify the error. Power supply fan is not operating correctly. 1. Replace power supply fan. Number of the error ● Minor - Control panel message 904-SATA Cabling Error...
...; Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are not used. Thermal shutdown occurred. The system BIOS has detected your machine was previously shut down to identify the error. Power supply fan is not operating correctly. 1. Replace power supply fan. Number of the error ● Minor - Control panel message 904-SATA Cabling Error...
Maintenance and Service Guide
Page 114
... important to back up the CMOS settings. 4. Use Computer Setup to reset any other system board components, see Computer Setup (F10) Utility on power. See the Safety & Regulatory Information guide for five seconds. The CMOS button will reset CMOS values to factory defaults. CAUTION: When the computer is plugged in case they are discharged of the other Security settings. Reconnect the external devices. 7. Failure to disconnect the power cord can damage the electronic...
... important to back up the CMOS settings. 4. Use Computer Setup to reset any other system board components, see Computer Setup (F10) Utility on power. See the Safety & Regulatory Information guide for five seconds. The CMOS button will reset CMOS values to factory defaults. CAUTION: When the computer is plugged in case they are discharged of the other Security settings. Reconnect the external devices. 7. Failure to disconnect the power cord can damage the electronic...
Maintenance and Service Guide
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... Windows 7 109, 111 battery disposal 17 removal and replacement 40 battery replacement 40 beep codes 102 bezel illustrated 6 BIOS clearing and resetting 106 booting options Full Boot 97 Quick Boot 97 buttons power 1, 2 C cable management 19 cable pinouts, SATA data 18 cautions AC power 12 cables 17 electrostatic discharge 12 keyboard cleaning 15 keyboard keys 16 cleaning computer 15 mouse 16 safety precautions 15 CMOS backing up 104 computer specifications 128 computer cleaning 15 Computer Setup access problem 71 connectors external antenna 3, 4 power 3, 4 country power cord set...
... Windows 7 109, 111 battery disposal 17 removal and replacement 40 battery replacement 40 beep codes 102 bezel illustrated 6 BIOS clearing and resetting 106 booting options Full Boot 97 Quick Boot 97 buttons power 1, 2 C cable management 19 cable pinouts, SATA data 18 cautions AC power 12 cables 17 electrostatic discharge 12 keyboard cleaning 15 keyboard keys 16 cleaning computer 15 mouse 16 safety precautions 15 CMOS backing up 104 computer specifications 128 computer cleaning 15 Computer Setup access problem 71 connectors external antenna 3, 4 power 3, 4 country power cord set...
Maintenance and Service Guide
Page 138
... set requirements country specific 121 power problems 75 power supply illustrated 6 operating voltage range 128 power-on password 104 printer problems 85 problems audio 83 Computer Setup 71 F10 Setup 71 flash drive 93 front panel 94 general 71 hard drive 76 hardware installation 87 Internet access 94 keyboard 86 Media Card Reader 78 memory 92 monitor 79 mouse 86 network 89 power 75 printer 85 software 96 product ID location 5 R rear panel components EliteDesk 800 3 ProDesk 400 4 ProDesk 600 3 recovery discs, steps for creating Windows 7 110 recovery discs, using for restore 114 recovery media...
... set requirements country specific 121 power problems 75 power supply illustrated 6 operating voltage range 128 power-on password 104 printer problems 85 problems audio 83 Computer Setup 71 F10 Setup 71 flash drive 93 front panel 94 general 71 hard drive 76 hardware installation 87 Internet access 94 keyboard 86 Media Card Reader 78 memory 92 monitor 79 mouse 86 network 89 power 75 printer 85 software 96 product ID location 5 R rear panel components EliteDesk 800 3 ProDesk 400 4 ProDesk 600 3 recovery discs, steps for creating Windows 7 110 recovery discs, using for restore 114 recovery media...