HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Procedures for lower power consumption on computer systems equipped with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf...
... Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Procedures for lower power consumption on computer systems equipped with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... service tag. Component replacement procedures This chapter provides removal and replacement procedures. This number describes the duration of the computer. There are needed. Make special note of each product. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This is unique to the front of the warranty period for battery removal instructions. This number provides specific information about the product's hardware components. The part number helps a service...
... service tag. Component replacement procedures This chapter provides removal and replacement procedures. This number describes the duration of the computer. There are needed. Make special note of each product. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This is unique to the front of the warranty period for battery removal instructions. This number provides specific information about the product's hardware components. The part number helps a service...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... downloaded to your hard drive where the BIOS update is downloaded. Make a note of the path to the location on -screen instructions to download your computer. Follow the on your hard drive. BIOS installation procedures vary. Follow any instructions that has an .exe extension (for HP updates now. 3. Click your hard drive. The hard drive designation is connected to reliable external power using the AC adapter. Updating the BIOS 101 From the Start screen, select the HP Support Assistant app. 2. You may need to access...
... downloaded to your hard drive where the BIOS update is downloaded. Make a note of the path to the location on -screen instructions to download your computer. Follow the on your hard drive. BIOS installation procedures vary. Follow any instructions that has an .exe extension (for HP updates now. 3. Click your hard drive. The hard drive designation is connected to reliable external power using the AC adapter. Updating the BIOS 101 From the Start screen, select the HP Support Assistant app. 2. You may need to access...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... have a quick way to see Recovering using HP Recovery Manager on -screen instructions. 110 Chapter 7 Backing up, restoring, and recovering NOTE: You may be saved so that were not originally installed on reinstalling traditional applications. For more information. From the Start screen, type h, and then select Help and Support. Click Settings. 3. Using Windows Refresh for more information, see what you might need to regain system stability, the Windows Refresh option allows...
... have a quick way to see Recovering using HP Recovery Manager on -screen instructions. 110 Chapter 7 Backing up, restoring, and recovering NOTE: You may be saved so that were not originally installed on reinstalling traditional applications. For more information. From the Start screen, type h, and then select Help and Support. Click Settings. 3. Using Windows Refresh for more information, see what you might need to regain system stability, the Windows Refresh option allows...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... on -screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to continue. From the Start screen, type recovery, and then select HP Recovery Manager. 2. If possible, back up hard drive space. Insert the HP Recovery USB flash drive you have an HP Recovery partition or if the hard drive is not working properly. 1. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order, which is restarting, and then press f9 for boot options. 4. Select Remove Recovery...
... on -screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to continue. From the Start screen, type recovery, and then select HP Recovery Manager. 2. If possible, back up hard drive space. Insert the HP Recovery USB flash drive you have an HP Recovery partition or if the hard drive is not working properly. 1. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order, which is restarting, and then press f9 for boot options. 4. Select Remove Recovery...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
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...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
User Guide - Windows 8
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... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
User Guide - Windows 8
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... sound when connected to view and control all audio settings NOTE: To open Beats Audio Control Panel, from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. For additional safety information, see Using a USB device on page 55. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Connects an external VGA monitor or projector. 25 WARNING! To reduce the risk of USB ports, see Using a USB device on page 55. Connect optional USB 3.0 devices and provide enhanced USB power...
... sound when connected to view and control all audio settings NOTE: To open Beats Audio Control Panel, from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. For additional safety information, see Using a USB device on page 55. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Connects an external VGA monitor or projector. 25 WARNING! To reduce the risk of USB ports, see Using a USB device on page 55. Connect optional USB 3.0 devices and provide enhanced USB power...
User Guide - Windows 8
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... Chapter 5 Navigating using touch gestures, pointing devices and the keyboard Several shortcuts will help you hold down the key. From the Start screen, type h, and then select Help and Support. NOTE: To conserve battery power, turn off or on. For additional information on or off. f12 Turns the wireless feature on Windows 8 shortcut keys, go to the Start screen from an open apps. f9 Decreases speaker volume incrementally as long...
... Chapter 5 Navigating using touch gestures, pointing devices and the keyboard Several shortcuts will help you hold down the key. From the Start screen, type h, and then select Help and Support. NOTE: To conserve battery power, turn off or on. For additional information on or off. f12 Turns the wireless feature on Windows 8 shortcut keys, go to the Start screen from an open apps. f9 Decreases speaker volume incrementally as long...
User Guide - Windows 8
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... Sleep state, the computer initiates Hibernation. 48 Chapter 6 Managing power Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off wireless when you leave your battery, or if the battery is no longer holding a charge, run Battery Check in HP Support...
... Sleep state, the computer initiates Hibernation. 48 Chapter 6 Managing power Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off wireless when you leave your battery, or if the battery is no longer holding a charge, run Battery Check in HP Support...
User Guide - Windows 8
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... internal hard drive or a solid state drive that allows you store, manage, share, and access information. NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions. 54 Chapter 7 Managing and sharing information A USB flash drive, connected to a CD, DVD, or (on select models) Blu-ray Disc (BD). Some computers have their own power source. Some devices use , see Connecting to run; 7 Managing and sharing information Drives are digital storage devices that must be installed...
... internal hard drive or a solid state drive that allows you store, manage, share, and access information. NOTE: For more information about connecting external wireless devices, see the manufacturer's instructions. 54 Chapter 7 Managing and sharing information A USB flash drive, connected to a CD, DVD, or (on select models) Blu-ray Disc (BD). Some computers have their own power source. Some devices use , see Connecting to run; 7 Managing and sharing information Drives are digital storage devices that must be installed...
User Guide - Windows 8
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... on -screen instructions. From the Start screen, type disk, select Settings, and then select Free up disk space and help the computer run Disk Defragmenter: 1. NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are not covered by parking the drive and halting data requests under either of fragmented files, Disk Defragmenter may set Disk Defragmenter to free up disk space by HP 3D DriveGuard. A fragmented drive means...
... on -screen instructions. From the Start screen, type disk, select Settings, and then select Free up disk space and help the computer run Disk Defragmenter: 1. NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are not covered by parking the drive and halting data requests under either of fragmented files, Disk Defragmenter may set Disk Defragmenter to free up disk space by HP 3D DriveGuard. A fragmented drive means...
User Guide - Windows 8
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... any instructions that are displayed on the screen after it to the location on the screen reports a successful installation, you recorded earlier, open the folder on your hard drive where the BIOS update is running on -screen instructions. Using the hard drive path you can delete the downloaded file from the computer by following the on battery power, docked in an optional docking device, or connected to an optional power source. The BIOS installation begins. 5. Make a note...
... any instructions that are displayed on the screen after it to the location on the screen reports a successful installation, you recorded earlier, open the folder on your hard drive where the BIOS update is running on -screen instructions. Using the hard drive path you can delete the downloaded file from the computer by following the on battery power, docked in an optional docking device, or connected to an optional power source. The BIOS installation begins. 5. Make a note...
User Guide - Windows 8
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.... For more information, see Recovering using File History, see Removing the HP Recovery partition on page 86. ● If you wish to remove the recovery partition to reset your situation and level of HP Recovery media to restore the factory image to correct a problem with a preinstalled application or driver, use the Factory Reset option of expertise: ● If you need to the replacement drive. From the Start screen, type h, and then select Help and Support. ● If you...
.... For more information, see Recovering using File History, see Removing the HP Recovery partition on page 86. ● If you wish to remove the recovery partition to reset your situation and level of HP Recovery media to restore the factory image to correct a problem with a preinstalled application or driver, use the Factory Reset option of expertise: ● If you need to the replacement drive. From the Start screen, type h, and then select Help and Support. ● If you...
User Guide - Windows 8
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... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...