User Guide
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... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
User Guide
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Adjusting the volume ...19 Connecting speakers ...19 Connecting headphones ...20 Using Beats Audio ...20 Accessing Beats Audio 20 Using video ...20 Connecting an HDMI device 20 Using HDMI audio ...21 Managing your audio and video files 21 Share media and data across your home group network (select models only 22 Enable media sharing and set up a home group network 22 Stream and share media between mobile devices 22 Migrate or synchronize data 23 Share photos, videos, and music to...
Adjusting the volume ...19 Connecting speakers ...19 Connecting headphones ...20 Using Beats Audio ...20 Accessing Beats Audio 20 Using video ...20 Connecting an HDMI device 20 Using HDMI audio ...21 Managing your audio and video files 21 Share media and data across your home group network (select models only 22 Enable media sharing and set up a home group network 22 Stream and share media between mobile devices 22 Migrate or synchronize data 23 Share photos, videos, and music to...
User Guide
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... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
User Guide
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Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
User Guide
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... the Start screen, select My computer, and then select User guides. To locate resources that provide product details, how-to http://www.hp.com/ergo. ● Worldwide support web page ● Guidelines for more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. support, go to videos about using Windows® 8. ● A broad range of your computer. Instructional videos...
... the Start screen, select My computer, and then select User guides. To locate resources that provide product details, how-to http://www.hp.com/ergo. ● Worldwide support web page ● Guidelines for more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. support, go to videos about using Windows® 8. ● A broad range of your computer. Instructional videos...
User Guide
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...: 1. From the Start screen, right-click using the external wireless mouse. - Swipe down from the top edge of the computer screen. 2. Select the All apps icon. Locating software To find out what software is installed on your computer. Select System and Security, and then in the System area, click Device Manager. or - A list displays all the devices installed on your hardware and software information 5 From the Start screen, type c, and then select Control Panel. 2.
...: 1. From the Start screen, right-click using the external wireless mouse. - Swipe down from the top edge of the computer screen. 2. Select the All apps icon. Locating software To find out what software is installed on your computer. Select System and Security, and then in the System area, click Device Manager. or - A list displays all the devices installed on your hardware and software information 5 From the Start screen, type c, and then select Control Panel. 2.
User Guide
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Connects a network cable. Connect optional USB devices. Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer The subwoofer provides superior bass sound.
Connects a network cable. Connect optional USB devices. Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer The subwoofer provides superior bass sound.
User Guide
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... setting up a connection or network, connect to a network, and diagnose and repair network problems. To use for Internet access. Record this information and store it in your wireless router to the modem, and test the Internet service. From the Start screen, type c, and then select Control Panel. 2. NOTE: Your ISP will give you to set up the modem, install a network cable to wireless local area networks. Using the wireless controls The Network and Sharing Center allows you a user ID and a password to use the Network...
... setting up a connection or network, connect to a network, and diagnose and repair network problems. To use for Internet access. Record this information and store it in your wireless router to the modem, and test the Internet service. From the Start screen, type c, and then select Control Panel. 2. NOTE: Your ISP will give you to set up the modem, install a network cable to wireless local area networks. Using the wireless controls The Network and Sharing Center allows you a user ID and a password to use the Network...
User Guide
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..., briefly press the power button. NOTE: If you are connecting an external hardware device to a port other power settings and timeouts using Power Options in Control Panel. 1. Shut down the computer under any of the following conditions: ● When you need to access components inside the computer ● When you need to create or change other than a USB or video port ● When the computer will return to the screen. In the left...
..., briefly press the power button. NOTE: If you are connecting an external hardware device to a port other power settings and timeouts using Power Options in Control Panel. 1. Shut down the computer under any of the following conditions: ● When you need to access components inside the computer ● When you need to create or change other than a USB or video port ● When the computer will return to the screen. In the left...
User Guide
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... the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. If you can also register to http://www.hp.com/support. At this location, you have become available. Using security measures 47 To protect the computer from security breaches and computer viruses, install all available updates are installed on your computer. Microsoft sends out alerts regarding critical updates. Installing software updates Installing Windows updates Updates to the operating...
... the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. If you can also register to http://www.hp.com/support. At this location, you have become available. Using security measures 47 To protect the computer from security breaches and computer viruses, install all available updates are installed on your computer. Microsoft sends out alerts regarding critical updates. Installing software updates Installing Windows updates Updates to the operating...
User Guide
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... and extended memory. Start Computer Setup (BIOS) (see Starting Computer Setup (BIOS) on the system (such as ROM date and System BIOS) can prevent the computer from operating properly. 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on page 48. 2. BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). Use the arrow keys to select...
... and extended memory. Start Computer Setup (BIOS) (see Starting Computer Setup (BIOS) on the system (such as ROM date and System BIOS) can prevent the computer from operating properly. 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on page 48. 2. BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). Use the arrow keys to select...
User Guide
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..., open the folder on -screen instructions. Do not download or install a BIOS update while the computer is downloaded. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Using the hard drive path you can delete the downloaded file from the computer by following the on your BIOS, make a note of the path to the location on your hard drive where the BIOS update is running on battery power, docked in an optional docking device, or connected...
..., open the folder on -screen instructions. Do not download or install a BIOS update while the computer is downloaded. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. Using the hard drive path you can delete the downloaded file from the computer by following the on your BIOS, make a note of the path to the location on your hard drive where the BIOS update is running on battery power, docked in an optional docking device, or connected...
User Guide
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... want to another drive. Windows creates system restore points automatically during a Windows update and other system maintenance events. For more information, see Removing the HP Recovery partition on page 58. 54 Chapter 10 Backing up data to reset your computer using a minimized image, you can use Windows File History to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. If you have replaced the hard drive, you can choose the HP Minimized Image Recovery option from the...
... want to another drive. Windows creates system restore points automatically during a Windows update and other system maintenance events. For more information, see Removing the HP Recovery partition on page 58. 54 Chapter 10 Backing up data to reset your computer using a minimized image, you can use Windows File History to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. If you have replaced the hard drive, you can choose the HP Minimized Image Recovery option from the...
User Guide
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...the order of recovery can change the selection for boot options. 3. Select Troubleshoot from the HP Recovery partition: 1. To start HP Recovery Manager from the boot options menu. 4. Press and hold f11 as you want to boot from. 4. This type of devices listed in HP Recovery Manager, change the boot order: 1. Restore and recovery 57 Select the optical drive or USB flash drive you press the power button. 2. You can only be used if the hard drive is not working . Using the HP Recovery partition (select models only) The HP Recovery partition (select models only...
...the order of recovery can change the selection for boot options. 3. Select Troubleshoot from the HP Recovery partition: 1. To start HP Recovery Manager from the boot options menu. 4. Press and hold f11 as you want to boot from. 4. This type of devices listed in HP Recovery Manager, change the boot order: 1. Restore and recovery 57 Select the optical drive or USB flash drive you press the power button. 2. You can only be used if the hard drive is not working . Using the HP Recovery partition (select models only) The HP Recovery partition (select models only...
User Guide
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... that you connected powered speakers and that they are connected to your computer, follow these steps: 1. From the Start screen, type c, and then select Control Panel. 2. Audio problems 67 To check the audio functions on your Windows desktop. 3. Select Hardware and Sound, and then select Sound. Audio problems No sound is in the Sleep state, exit Sleep by briefly pressing the power button. ● Check the audio functions. You should hear sound through the speakers or through...
... that you connected powered speakers and that they are connected to your computer, follow these steps: 1. From the Start screen, type c, and then select Control Panel. 2. Audio problems 67 To check the audio functions on your Windows desktop. 3. Select Hardware and Sound, and then select Sound. Audio problems No sound is in the Sleep state, exit Sleep by briefly pressing the power button. ● Check the audio functions. You should hear sound through the speakers or through...
User Guide
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...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
User Guide
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...key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media 53 recovery media...
...key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media 53 recovery media...
User Guide
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... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
Start Here
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... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
Start Here
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... the User Guide for your computer. 6 Chapter 3 Backup, restore, and recovery updates NOTE: If the HP Software Setup app does not appear, your computer. 2. Checking for recovery partitions NOTE: If you need to the User Guide for restore and recovery steps for the presence of the HP Recovery partition or Windows partition, from the Start screen, type file and then select File Explorer. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to reinstall drivers or select software...
... the User Guide for your computer. 6 Chapter 3 Backup, restore, and recovery updates NOTE: If the HP Software Setup app does not appear, your computer. 2. Checking for recovery partitions NOTE: If you need to the User Guide for restore and recovery steps for the presence of the HP Recovery partition or Windows partition, from the Start screen, type file and then select File Explorer. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to reinstall drivers or select software...