User Guide
Page 2
... to most models. The only warranties for a refund subject to return the entire unused product (hardware and software) within 14 days for HP products and services are set forth in the U.S. Some features may not be bound by the terms of purchase. registered trademarks of Intel ...notice This guide describes features that are U.S. SD Logo is subject to request a full refund of the computer, please contact your place of the HP End User License Agreement (EULA). The information contained herein is a trademark of sale (the seller). If you agree to be available on this...
... to most models. The only warranties for a refund subject to return the entire unused product (hardware and software) within 14 days for HP products and services are set forth in the U.S. Some features may not be bound by the terms of purchase. registered trademarks of Intel ...notice This guide describes features that are U.S. SD Logo is subject to request a full refund of the computer, please contact your place of the HP End User License Agreement (EULA). The information contained herein is a trademark of sale (the seller). If you agree to be available on this...
User Guide
Page 3
Also, do not place the computer directly on a hard, flat surface. Use the computer only on your lap or obstruct the computer air vents. The computer and the AC adapter comply with the skin or a soft surface, such as pillows or rugs or clothing, to come into contact with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii Do not allow the AC adapter to block airflow. Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not...
Also, do not place the computer directly on a hard, flat surface. Use the computer only on your lap or obstruct the computer air vents. The computer and the AC adapter comply with the skin or a soft surface, such as pillows or rugs or clothing, to come into contact with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii Do not allow the AC adapter to block airflow. Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not...
User Guide
Page 5
Table of contents 1 Starting right ...1 Best practices ...1 Fun things to do ...1 More HP resources ...2 2 Getting to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Back ...8 Top ...8 Bottom ...9 Labels ...9 ...
Table of contents 1 Starting right ...1 Best practices ...1 Fun things to do ...1 More HP resources ...2 2 Getting to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Back ...8 Top ...8 Bottom ...9 Labels ...9 ...
User Guide
Page 6
...18 Rotating (select models only 18 Edge swipes ...18 Right-edge swipe 19 Left-edge swipe 19 Top-edge swipe and bottom-edge swipe 20 Using the keyboard ...21 Using the action keys ...22 Using Microsoft Windows 8 shortcut keys 23 Using the integrated numeric keypad 23 6 ...Technology (select models only 25 Manually initiating and exiting Sleep 25 Manually initiating and exiting Hibernation 26 Setting password protection on wakeup 26 HP CoolSense (select models only 26 Refreshing your software content with Intel Smart Connect Technology (select models only 27 Shutting down (turning off)...
...18 Rotating (select models only 18 Edge swipes ...18 Right-edge swipe 19 Left-edge swipe 19 Top-edge swipe and bottom-edge swipe 20 Using the keyboard ...21 Using the action keys ...22 Using Microsoft Windows 8 shortcut keys 23 Using the integrated numeric keypad 23 6 ...Technology (select models only 25 Manually initiating and exiting Sleep 25 Manually initiating and exiting Hibernation 26 Setting password protection on wakeup 26 HP CoolSense (select models only 26 Refreshing your software content with Intel Smart Connect Technology (select models only 27 Shutting down (turning off)...
User Guide
Page 7
... Using Internet security software 34 Installing software updates 34 Installing Windows updates 34 Updating software 35 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 36 Starting Setup Utility (BIOS) ...36 Updating the BIOS ...36 Determining the BIOS version 36 Downloading a BIOS... update 37 Using HP PC Hardware Diagnostics (UEFI 37 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 38 10 Backing up, restoring, and recovering ...39 Creating recovery media...
... Using Internet security software 34 Installing software updates 34 Installing Windows updates 34 Updating software 35 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 36 Starting Setup Utility (BIOS) ...36 Updating the BIOS ...36 Determining the BIOS version 36 Downloading a BIOS... update 37 Using HP PC Hardware Diagnostics (UEFI 37 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 38 10 Backing up, restoring, and recovering ...39 Creating recovery media...
User Guide
Page 8
Cannot connect to a WLAN 46 Cannot connect to a preferred network 46 Current network security codes are unavailable 47 Cannot connect to the wireless router 47 Network status icon is not displayed 48 Power problems ...48 Computer will not turn on or start 48 Hard drive error ...48 Computer is not responding 49 Computer shuts down unexpectedly 49 Display problems ...49 The display is blank ...49 Images on the screen are too large or too small, or the images are fuzzy 49 Keyboard and mouse problems ...49 Audio problems ...51 No sound is produced ...51 Software problems ...52 12 ...
Cannot connect to a WLAN 46 Cannot connect to a preferred network 46 Current network security codes are unavailable 47 Cannot connect to the wireless router 47 Network status icon is not displayed 48 Power problems ...48 Computer will not turn on or start 48 Hard drive error ...48 Computer is not responding 49 Computer shuts down unexpectedly 49 Display problems ...49 The display is blank ...49 Images on the screen are too large or too small, or the images are fuzzy 49 Keyboard and mouse problems ...49 Audio problems ...51 No sound is produced ...51 Software problems ...52 12 ...
User Guide
Page 9
1 Starting right This computer is a powerful tool designed to enhance your hard drive by creating a recovery drive. Best practices 1 To get more HP resources. Fun things to do with your computer on page 4 and Enjoying entertainment features on page 14. ● Back up and register the computer, we ...
1 Starting right This computer is a powerful tool designed to enhance your hard drive by creating a recovery drive. Best practices 1 To get more HP resources. Fun things to do with your computer on page 4 and Enjoying entertainment features on page 14. ● Back up and register the computer, we ...
User Guide
Page 10
... My computer, and then select User guides. ● Important regulatory notices. 2 Chapter 1 Starting right For worldwide support, go to http://welcome.hp.com/country/us /en/ wwcontact_us.html. ● Access to the following problems: ◦ Wireless connection problems ◦ Power problems ◦ ...Audio problems ◦ Software problems Safety & Comfort Guide ● To access this guide. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. ● Instructions for posture and work habits that increase your comfort and decrease your language, go...
... My computer, and then select User guides. ● Important regulatory notices. 2 Chapter 1 Starting right For worldwide support, go to http://welcome.hp.com/country/us /en/ wwcontact_us.html. ● Access to the following problems: ◦ Wireless connection problems ◦ Power problems ◦ ...Audio problems ◦ Software problems Safety & Comfort Guide ● To access this guide. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. ● Instructions for posture and work habits that increase your comfort and decrease your language, go...
User Guide
Page 11
... Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy ● Asia Pacific: Hewlett-Packard, POD, P.O. For U.S. IMPORTANT: Do NOT return your HP product to your product located with the user guides on your service label), name, and postal address. Box 200, Alexandra Post Office, Singapore 911507... When you may provide a printed HP Limited Warranty in printed format, you request a printed copy of your warranty, please include your product number, warranty period (found on ...
... Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy ● Asia Pacific: Hewlett-Packard, POD, P.O. For U.S. IMPORTANT: Do NOT return your HP product to your product located with the user guides on your service label), name, and postal address. Box 200, Alexandra Post Office, Singapore 911507... When you may provide a printed HP Limited Warranty in printed format, you request a printed copy of your warranty, please include your product number, warranty period (found on ...
User Guide
Page 12
or - Record audio, automatically filtering out the noise around you and cancelling echoes. From the Start screen, type c, and then select Control Panel. 2. A list reveals all the devices installed on your computer. Locating software To find out what software is installed on your computer: 1. Select the All apps icon. From the Start screen, right-click using the external wireless mouse. - Select System and Security, and then in the System area, click Device Manager. Swipe down from the top edge of the computer screen. 2. On: The webcam is on. 4 Chapter 2 Getting to know your ...
or - Record audio, automatically filtering out the noise around you and cancelling echoes. From the Start screen, type c, and then select Control Panel. 2. A list reveals all the devices installed on your computer. Locating software To find out what software is installed on your computer: 1. Select the All apps icon. From the Start screen, right-click using the external wireless mouse. - Select System and Security, and then in the System area, click Device Manager. Swipe down from the top edge of the computer screen. 2. On: The webcam is on. 4 Chapter 2 Getting to know your ...
User Guide
Page 13
..., see the section of the Regulatory, Safety, and Environmental Notices that applies to video conferences and online chat by means of streaming video. Component Description (4) HP TrueVision HD Webcam Records video, captures still photographs, and provides access to your environment. (6) Speakers (2) Produce sound. (7) Windows button Returns you to the Start screen...
..., see the section of the Regulatory, Safety, and Environmental Notices that applies to video conferences and online chat by means of streaming video. Component Description (4) HP TrueVision HD Webcam Records video, captures still photographs, and provides access to your environment. (6) Speakers (2) Produce sound. (7) Windows button Returns you to the Start screen...
User Guide
Page 14
Some USB devices require power and require you to use a powered port. This jack does not support optional microphone-only devices. WARNING! Also connects an optional headset microphone. To reduce the risk of cell phones and MP3 players, even when the computer is connected to the jack, the computer speakers are disabled. 6 Chapter 2 Getting to the Regulatory, Safety, and Environmental Notices. For additional safety information, refer to know your computer NOTE: USB charging ports can also charge select models of personal injury, adjust the volume before putting on headphones, ...
Some USB devices require power and require you to use a powered port. This jack does not support optional microphone-only devices. WARNING! Also connects an optional headset microphone. To reduce the risk of cell phones and MP3 players, even when the computer is connected to the jack, the computer speakers are disabled. 6 Chapter 2 Getting to the Regulatory, Safety, and Environmental Notices. For additional safety information, refer to know your computer NOTE: USB charging ports can also charge select models of personal injury, adjust the volume before putting on headphones, ...
User Guide
Page 15
Connects an AC adapter. ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is being used. Left side Component (1) (2) (3) (4) (5) Rotate button USB 3.0 ports (2) Hard drive light Power connector AC adapter light Description Rotates the orientation of the display 90 degrees. Blinking: The hard drive is using DC power. Connect optional USB 1.0, USB 2.0, or USB 3.0 devices and provide enhanced USB power performance for USB 3.0 devices. Left side 7
Connects an AC adapter. ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is being used. Left side Component (1) (2) (3) (4) (5) Rotate button USB 3.0 ports (2) Hard drive light Power connector AC adapter light Description Rotates the orientation of the display 90 degrees. Blinking: The hard drive is using DC power. Connect optional USB 1.0, USB 2.0, or USB 3.0 devices and provide enhanced USB power performance for USB 3.0 devices. Left side 7
User Guide
Page 16
NOTE: The computer fan starts up automatically to cool internal components. Component (1) Power button Description ● When the computer is off, press the button to know your power settings, from the Start screen, type p. In the search box, type power, select Settings, and then select Power options. 8 Chapter 2 Getting to turn off during routine operation. It is in Hibernation, press the button down the power button will cause unsaved information to turn on and off the computer. Enables airflow to cool internal components and prevent overheating. Back Component ...
NOTE: The computer fan starts up automatically to cool internal components. Component (1) Power button Description ● When the computer is off, press the button to know your power settings, from the Start screen, type p. In the search box, type power, select Settings, and then select Power options. 8 Chapter 2 Getting to turn off during routine operation. It is in Hibernation, press the button down the power button will cause unsaved information to turn on and off the computer. Enables airflow to cool internal components and prevent overheating. Back Component ...
User Guide
Page 17
Locate this information when traveling internationally. Labels Identifying the labels The labels on the computer provide information you may need when you contact support. ● Regulatory label-Provides regulatory information about the computer. ● Wireless certification label or labels (select models only)-Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for the product number when working with your computer. You will typically be asked for use. You may need this...
Locate this information when traveling internationally. Labels Identifying the labels The labels on the computer provide information you may need when you contact support. ● Regulatory label-Provides regulatory information about the computer. ● Wireless certification label or labels (select models only)-Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for the product number when working with your computer. You will typically be asked for use. You may need this...
User Guide
Page 18
This chapter will help set up a connection or network, connect to a network, and diagnose and repair network problems. To use for Internet access. Connecting to set up Internet access in Help and Support. From the Start screen, type c, and then select Control Panel. 2. Select Network and Internet, and the select Network and Sharing Center. The ISP will give you get connected to that world. In a WLAN, the mobile wireless device in a safe place. 10 Chapter 3 Connecting to a network From the Start screen, type h, and then select Help and Support. NOTE: Your ISP will help you ...
This chapter will help set up a connection or network, connect to a network, and diagnose and repair network problems. To use for Internet access. Connecting to set up Internet access in Help and Support. From the Start screen, type c, and then select Control Panel. 2. Select Network and Internet, and the select Network and Sharing Center. The ISP will give you get connected to that world. In a WLAN, the mobile wireless device in a safe place. 10 Chapter 3 Connecting to a network From the Start screen, type h, and then select Help and Support. NOTE: Your ISP will help you ...
User Guide
Page 19
Additional wireless and wired computers can pick up your WLAN, see the information provided by your router manufacturer or your WLAN: ● Use a firewall. NOTE: It is sent to your network. Take the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from unauthorized access. Some networks use a combination of your wireless network. A firewall checks and requests information that is recommended that is connected to the Internet. Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following...
Additional wireless and wired computers can pick up your WLAN, see the information provided by your router manufacturer or your WLAN: ● Use a firewall. NOTE: It is sent to your network. Take the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from unauthorized access. Some networks use a combination of your wireless network. A firewall checks and requests information that is recommended that is connected to the Internet. Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following...
User Guide
Page 20
Connecting to a WLAN To connect to display the charms. 3. From the Start screen, point to the far-right upper or lower corner of the screen to a WLAN, follow these steps: 1. If the WLAN is a security-enabled WLAN, you are listed, you may be out of range of a wireless router or access point. Click Set up a new connection or network. Wireless encryption uses security settings to encrypt and decrypt information that the WLAN device in the notification area, at the far right of the taskbar, to verify the name and status of the connection. Select a WLAN from other electronic devices or ...
Connecting to a WLAN To connect to display the charms. 3. From the Start screen, point to the far-right upper or lower corner of the screen to a WLAN, follow these steps: 1. If the WLAN is a security-enabled WLAN, you are listed, you may be out of range of a wireless router or access point. Click Set up a new connection or network. Wireless encryption uses security settings to encrypt and decrypt information that the WLAN device in the notification area, at the far right of the taskbar, to verify the name and status of the connection. Select a WLAN from other electronic devices or ...
User Guide
Page 21
To reduce the risk of electric shock, fire, or damage to a router in your home (instead of the cable toward the computer. Plug the other end of the RJ-45 (network) cable (2) into a USB port on the computer. 2. Connecting to a LAN requires an 8-pin, RJ-45 (network) cable and an RJ-45 (network) USB adapter. Connecting to a wired network WARNING! Plug the RJ-45 (network) USB adapter (1) into the USB adapter. 3. Plug one end of the network cable into an RJ-45 (network) jack. Connecting to a local area network (LAN) Use a LAN connection if you want to connect the computer ...
To reduce the risk of electric shock, fire, or damage to a router in your home (instead of the cable toward the computer. Plug the other end of the RJ-45 (network) cable (2) into a USB port on the computer. 2. Connecting to a LAN requires an 8-pin, RJ-45 (network) cable and an RJ-45 (network) USB adapter. Connecting to a wired network WARNING! Plug the RJ-45 (network) USB adapter (1) into the USB adapter. 3. Plug one end of the network cable into an RJ-45 (network) jack. Connecting to a local area network (LAN) Use a LAN connection if you want to connect the computer ...