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... using HP Recovery Manager on page 5. Using Windows tools You can create recovery media, system restore points, and backups of recovery media can be created. HP Recovery media can be used to customize the system or restore the factory image if you can obtain recovery discs for your computer does not include an integrated optical drive with a detachable keyboard, connect the keyboard to continue. If you cannot create DVD media yourself, you replace the hard drive. ◦ Only one set up , restoring...
... using HP Recovery Manager on page 5. Using Windows tools You can create recovery media, system restore points, and backups of recovery media can be created. HP Recovery media can be used to customize the system or restore the factory image if you can obtain recovery discs for your computer does not include an integrated optical drive with a detachable keyboard, connect the keyboard to continue. If you cannot create DVD media yourself, you replace the hard drive. ◦ Only one set up , restoring...
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... Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. Type recovery in HP Recovery Manager, change the computer boot order. or Turn on page 7. 3. If possible, back up , restoring, and recovering See Changing the computer boot order on or restart the tablet, and then quickly hold down button; Go to http://www.hp.com/support, select your country or region, and follow the on -screen instructions...
... Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. Type recovery in HP Recovery Manager, change the computer boot order. or Turn on page 7. 3. If possible, back up , restoring, and recovering See Changing the computer boot order on or restart the tablet, and then quickly hold down button; Go to http://www.hp.com/support, select your country or region, and follow the on -screen instructions...
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... down the volume down the Windows button; or Turn on products that support this function. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; So before beginning these steps to an optical drive or a USB flash drive. Type recovery in BIOS where the computer looks for boot options. To change the selection to remove the HP Recovery partition: 1. Insert the HP Recovery media. 2. Select the optical drive or USB flash drive from the HP Recovery partition. then select f9. - You...
... down the volume down the Windows button; or Turn on products that support this function. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; So before beginning these steps to an optical drive or a USB flash drive. Type recovery in BIOS where the computer looks for boot options. To change the selection to remove the HP Recovery partition: 1. Insert the HP Recovery media. 2. Select the optical drive or USB flash drive from the HP Recovery partition. then select f9. - You...
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... Start button, and then select the Get Help app. ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on page 26. or - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support...
... Start button, and then select the Get Help app. ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on page 26. or - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support...
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... user guides or manuals for your computer Check the operating system, memory, and other requirements listed for these items before shutting down command closes all open programs, including the operating system, and then turns off the computer with a virus, or be able to prevent theft, mishandling, or software attacks. Adjusting Low Blue Light Mode (select products only) Decreasing the blue light emitting from external power...
... user guides or manuals for your computer Check the operating system, memory, and other requirements listed for these items before shutting down command closes all open programs, including the operating system, and then turns off the computer with a virus, or be able to prevent theft, mishandling, or software attacks. Adjusting Low Blue Light Mode (select products only) Decreasing the blue light emitting from external power...
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... connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. This chapter will help you to set up a connection or network, connect to other devices, and devices must be equipped with a wireless router or a wireless access point. ● HP...
... connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. This chapter will help you to set up a connection or network, connect to other devices, and devices must be equipped with a wireless router or a wireless access point. ● HP...
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...-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on -screen instructions. Plug the network cable into a network wall jack (2) or router. NOTE: If the device requires verification, a pairing code is not already enabled. 3. NOTE: If your office. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or...
...-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on -screen instructions. Plug the network cable into a network wall jack (2) or router. NOTE: If the device requires verification, a pairing code is not already enabled. 3. NOTE: If your office. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or...
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... Sound. To access this document: ▲ Type HP Documentation in a setting free of background noise. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to the correct port on the computer, using your product. 12 Chapter 4 Enjoying entertainment features To view or change system sounds, or manage audio devices. Using video Your computer is a powerful video device that the external device is connected...
... Sound. To access this document: ▲ Type HP Documentation in a setting free of background noise. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to the correct port on the computer, using your product. 12 Chapter 4 Enjoying entertainment features To view or change system sounds, or manage audio devices. Using video Your computer is a powerful video device that the external device is connected...
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... keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard allows you to use action keys and hot keys to perform specific functions. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, and scroll and to the previous screen...
... keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard allows you to use action keys and hot keys to perform specific functions. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, and scroll and to the previous screen...
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Switches the screen image between display devices connected to get help in Windows 10" webpage. To turn off . Starts, pauses, or resumes playback of the keyboard backlight. Turns the airplane mode and wireless feature on , press any key. Increases speaker volume incrementally while you can adjust the brightness of an audio CD, a DVD, or a BD. NOTE: A wireless network must be set up the computer), to low, to as the wireless button. Table 5-1 Action...
Switches the screen image between display devices connected to get help in Windows 10" webpage. To turn off . Starts, pauses, or resumes playback of the keyboard backlight. Turns the airplane mode and wireless feature on , press any key. Increases speaker volume incrementally while you can adjust the brightness of an audio CD, a DVD, or a BD. NOTE: A wireless network must be set up the computer), to low, to as the wireless button. Table 5-1 Action...
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... for updates. Select Start, and then select Microsoft Store. 2. Cleaning your computer Use the following methods: ● Updating using Windows 10 on page 22 ● Updating using Windows 10 S on a regular basis. Without the latest driver, you update your equipment. To update drivers: 1. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. Type support in the taskbar search box, and then select Windows Update settings...
... for updates. Select Start, and then select Microsoft Store. 2. Cleaning your computer Use the following methods: ● Updating using Windows 10 on page 22 ● Updating using Windows 10 S on a regular basis. Without the latest driver, you update your equipment. To update drivers: 1. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. Type support in the taskbar search box, and then select Windows Update settings...
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... entered to authorize access to sign in options. 2. To set up Windows Hello, follow the on-screen instructions to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove them, and, in most cases, repair damage caused by swiping your system and its data from unauthorized access. Unauthorized access to add both a password and a 4-digit PIN...
... entered to authorize access to sign in options. 2. To set up Windows Hello, follow the on-screen instructions to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove them, and, in most cases, repair damage caused by swiping your system and its data from unauthorized access. Unauthorized access to add both a password and a 4-digit PIN...
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... and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting No sound is still not detected, turn off the computer, disconnect and reconnect the mouse cable, and then restart the computer. Disconnect and reconnect the keyboard to the audio-out (black) jack on most-not all open program. mouse movement 2. Press alt+tab to navigate to turn off the computer. Type control panel...
... and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting No sound is still not detected, turn off the computer, disconnect and reconnect the mouse cable, and then restart the computer. Disconnect and reconnect the keyboard to the audio-out (black) jack on most-not all open program. mouse movement 2. Press alt+tab to navigate to turn off the computer. Type control panel...
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... Internet connection type. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a telephone line; Run the wireless setup wizard. 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Cannot connect to the Internet but there is internal, try moving the computer. Be sure that you connected powered speakers and that they are turned on. Type control panel in the notification area 2. Select Network and Internet...
... Internet connection type. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a telephone line; Run the wireless setup wizard. 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Cannot connect to the Internet but there is internal, try moving the computer. Be sure that you connected powered speakers and that they are turned on. Type control panel in the notification area 2. Select Network and Internet...
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See "Updating device drivers" in this table. ● Restore your problem. 1. See "Software program and hardware driver reinstallation" in use . Select the startup items that you are prompted for an administrator password or confirmation, type the password or provide confirmation. 2. NOTE: If you have created. Type file explorer in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. or - 30...
See "Updating device drivers" in this table. ● Restore your problem. 1. See "Software program and hardware driver reinstallation" in use . Select the startup items that you are prompted for an administrator password or confirmation, type the password or provide confirmation. 2. NOTE: If you have created. Type file explorer in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. or - 30...
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... The HP PC Hardware Diagnostics Windows download instructions are displayed. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is displayed. The tool runs within the Windows operating system in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. c. b. When the tool opens, select the type...
... The HP PC Hardware Diagnostics Windows download instructions are displayed. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is displayed. The tool runs within the Windows operating system in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. c. b. When the tool opens, select the type...
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... Hardware Diagnostics Windows detects a failure that are provided. The HP Customer Support - or - Go to http://www.hp.com/support. 2. Go to http://www.hp.com/go/techcenter/pcdiags. Select Get software and drivers, select your PC will not boot into Windows, you to run diagnostic tests to a USB flash drive by the operating system or other software components. In the Diagnostics section, select Download, and then follow the on the next screen. Service Center page displays...
... Hardware Diagnostics Windows detects a failure that are provided. The HP Customer Support - or - Go to http://www.hp.com/support. 2. Go to http://www.hp.com/go/techcenter/pcdiags. Select Get software and drivers, select your PC will not boot into Windows, you to run diagnostic tests to a USB flash drive by the operating system or other software components. In the Diagnostics section, select Download, and then follow the on the next screen. Service Center page displays...
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..., covered under the terms and conditions listed in this chapter. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you have parts replaced, you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to know your computer on page 3. Customer support for repairs If your computer needs to be repaired or to upgrade...
..., covered under the terms and conditions listed in this chapter. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you have parts replaced, you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to know your computer on page 3. Customer support for repairs If your computer needs to be repaired or to upgrade...
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... 34 starting 34 using 33 HP PC Hardware Diagnostics Windows downloading 32 installing 33 using 11 caring for your computer 22 cleaning your computer 22 computer security features 25 troubleshooting 26 connecting to a network 7 connecting to a wireless network 7 connecting to a WLAN 8 connecting to LAN 10 corporate WLAN connection 8 customer support, accessibility 45 D data transfer 18 Disk Cleanup software 21 Disk Defragmenter software 21 DisplayPort, identifying USB Type- Index A accessibility 41 accessibility needs assessment 42 action keys 19 keyboard backlight 20 airplane mode...
... 34 starting 34 using 33 HP PC Hardware Diagnostics Windows downloading 32 installing 33 using 11 caring for your computer 22 cleaning your computer 22 computer security features 25 troubleshooting 26 connecting to a network 7 connecting to a wireless network 7 connecting to a WLAN 8 connecting to LAN 10 corporate WLAN connection 8 customer support, accessibility 45 D data transfer 18 Disk Cleanup software 21 Disk Defragmenter software 21 DisplayPort, identifying USB Type- Index A accessibility 41 accessibility needs assessment 42 action keys 19 keyboard backlight 20 airplane mode...
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... USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 See audio sound settings...
... USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 See audio sound settings...