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Start Here - Page 2
... computer, you do not accept these license terms, your computer. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to most models.
The only warranties for a full refund subject to be available on -screen instructions. HP shall not be construed as constituting an additional warranty. If you agree to the...
Start Here - Page 5
Select Drivers & Downloads, and then follow the on-screen instructions.
1 1 Introducing Windows 10
This guide describes new Windows® 10 features, which may update some of the information provided with your computer hardware and software, see the User Guide. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu...
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... File Explorer, and then select This PC. ● If your computer model. ● Use HP Recovery Manager to reinstall the original operating system in the chapter is disabled by default. 3 Backing up the computer. The information in cases where the hard drive is corrupted or has been replaced. For information on the recovery options...
User Guide 1 - Page 2
... Edition: August 2018
Document Part Number: L38990-004
Product notice
This guide describes features that are set forth in the U.S. Not all editions or versions of the HP End User License Agreement (EULA). Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to most products. Software terms
By installing, copying, downloading, or otherwise...
User Guide 1 - Page 9
... and software issues
● Find electronic user guides and specifications for your computer model
To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find additional troubleshooting help
● Upgrade or replace components of your computer
Go to http://www.hp.com/supportvideos (English only).
● Learn how...
User Guide 1 - Page 12
... the instructions to find your product, go to prevent theft, mishandling, or software attacks. To access the latest user guides or manuals for an extended period Although you might not be able to http://www.hp.com/support, and follow the steps below. 1. Then select User Guides.
5. Open the HP Display Control app. 2. HP computers provide a setting to reduce...
User Guide 1 - Page 15
...repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings... one or two wireless lights. Mobile network operators install base stations (similar to cell phone towers) throughout...
User Guide 1 - Page 17
... device provides short-range wireless communications that replace the physical cable connections that is enabled under the service door, or on the bottom of your corporate network without the need the HP Mobile Broadband Module IMEI and/or MEID number to a wireless network 9 Select Network & Internet settings. 3.
Using HP Mobile Broadband (select products only)
Your...
User Guide 1 - Page 30
.... 2. To update drivers: 1. Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app.
‒ or - Updating using Windows 10
To update programs and drivers: 1.
Without the latest driver, you update your computer. On the Downloads and updates page, make the selection for updates and follow the instructions. Type windows update settings in...
User Guide 1 - Page 33
...an extended service. Review these steps:
1. Windows critical security updates Updates to your system and its data from unauthorized access. Select the Start button, select the Settings icon ... on your computer can use Windows Hello to Setup Utility, BIOS settings, and other system identification information
Administrator password
Computer viruses
Antivirus software
The free trial antivirus ...
User Guide 1 - Page 38
.... From the Advanced tab under Performance, select Settings. 5. Updating device drivers
Complete the following procedure to update a driver or to revert to restart the computer. or -
30 Chapter 8 Troubleshooting See "Updating device drivers" in use . See Backing up, restoring, and recovering on -screen instructions.
- NOTE: If you are slow to update or roll back (for example, DVD/CD...
User Guide 1 - Page 41
...Contact support, and provide the Failure ID code. Select Get software and drivers, select your type of product, and then enter the product name or
number in . For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on -screen instructions. - Using HP PC Hardware Diagnostics UEFI 33 HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface...
User Guide 1 - Page 43
... Remote Diagnostics, and then select Run. Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can then execute the diagnostics on -screen instructions to a server. This feature provides access to select and download the specific UEFI
Diagnostics version for running diagnostics unattended. Your computer...
User Guide 1 - Page 54
... Don't forget to have the following : - 14 Support information
How to get help
HP support can be a charge, but the helpful support is covered for thirty (30) days from your local retailer. HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following information handy: ● Model number ● Product number ● Serial number...
User Guide 1 - Page 55
... Quick Setup poster or Getting to upgrade your home or business in this chapter. Customer support for repairs
If your computer needs to be repaired or to upgrade your system. This is necessary, HP support will make arrangements to upgrade any of the computer, you confirm that the computer was working properly before attempting to have parts replaced, you have any problems setting...
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