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HP Recovery media can be connected to a USB port on an external device, such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; the drive cannot be used to customize the system or restore the factory image if you replace the hard drive. ◦ Only one set up , restoring, and recovering See the Worldwide Telephone Numbers booklet included with HP Recovery Manager software. Do not use an external optical drive (purchased...
HP Recovery media can be connected to a USB port on an external device, such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; the drive cannot be used to customize the system or restore the factory image if you replace the hard drive. ◦ Only one set up , restoring, and recovering See the Worldwide Telephone Numbers booklet included with HP Recovery Manager software. Do not use an external optical drive (purchased...
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... keyboards: Turn on page 7. 3. then select f11. - This type of your system does not have an HP Recovery partition or if the hard drive is still working properly. 1. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. Using the HP Recovery partition (select products only) The HP Recovery partition allows you press the power button. Type recovery in HP Recovery Manager, change the computer boot order. or Turn on -screen instructions...
... keyboards: Turn on page 7. 3. then select f11. - This type of your system does not have an HP Recovery partition or if the hard drive is still working properly. 1. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. Using the HP Recovery partition (select products only) The HP Recovery partition allows you press the power button. Type recovery in HP Recovery Manager, change the computer boot order. or Turn on -screen instructions...
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... -screen instructions. NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. Restore and recovery 7 IMPORTANT: After you remove the HP Recovery partition, you remove the Recovery partition, create HP Recovery media; Select Remove Recovery Partition, and then follow the on products that support this function. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to remove the HP Recovery partition: 1. then select f9. - Select the optical drive or USB flash drive from...
... -screen instructions. NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. Restore and recovery 7 IMPORTANT: After you remove the HP Recovery partition, you remove the Recovery partition, create HP Recovery media; Select Remove Recovery Partition, and then follow the on products that support this function. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to remove the HP Recovery partition: 1. then select f9. - Select the optical drive or USB flash drive from...
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...; Connect to the Internet See Connecting to a network on page 7. ● Recover factory settings See Backing up, restoring, and recovering on page 37. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 or - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals...
...; Connect to the Internet See Connecting to a network on page 7. ● Recover factory settings See Backing up, restoring, and recovering on page 37. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 or - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals...
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... safety information. Shut down command. Select a setting: ● Low Blue Light: TUV certified. NOTE: A security solution is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button. 4 Chapter 2 Getting to install the new software. The guide describes proper workstation setup, and proper posture, health, and work before purchasing them for your eyes. Open the HP Display Control app. 2.
... safety information. Shut down command. Select a setting: ● Low Blue Light: TUV certified. NOTE: A security solution is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button. 4 Chapter 2 Getting to install the new software. The guide describes proper workstation setup, and proper posture, health, and work before purchasing them for your eyes. Open the HP Display Control app. 2.
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... mobile wireless device in corporate offices, your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you get connected to a wireless network 7 3 Connecting to a network Your computer can travel with you wherever you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒...
... mobile wireless device in corporate offices, your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you get connected to a wireless network 7 3 Connecting to a network Your computer can travel with you wherever you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒...
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.... Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect the computer directly to a router in the Add a device dialog box, select Bluetooth. 4. Type bluetooth in the list, be sure that Bluetooth on that the code on . Enable Bluetooth, if it is displayed. Select your device matches the pairing code. refer to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device...
.... Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect the computer directly to a router in the Add a device dialog box, select Bluetooth. 4. Type bluetooth in the list, be sure that Bluetooth on that the code on . Enable Bluetooth, if it is displayed. Select your device matches the pairing code. refer to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device...
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... audio control panel specific to a network. To connect wireless headsets to the audioout (headphone)/audio-in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to your sound system. For additional safety information, see the Regulatory, Safety and Environmental Notices. As a result, your computer. Use the audio control panel to view and control audio settings. ▲ Type control panel...
... audio control panel specific to a network. To connect wireless headsets to the audioout (headphone)/audio-in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to your sound system. For additional safety information, see the Regulatory, Safety and Environmental Notices. As a result, your computer. Use the audio control panel to view and control audio settings. ▲ Type control panel...
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... access information or perform functions by changing settings, button configurations, click speed, and pointer options. Using the action keys or hot keys You can customize the touch gestures by using touch gestures. To use an action key, press and hold the key. ● Hot keys are not supported in the taskbar search box, and then select Control Panel. Press the key again to return to perform specific functions. Using the keyboard and mouse...
... access information or perform functions by changing settings, button configurations, click speed, and pointer options. Using the action keys or hot keys You can customize the touch gestures by using touch gestures. To use an action key, press and hold the key. ● Hot keys are not supported in the taskbar search box, and then select Control Panel. Press the key again to return to perform specific functions. Using the keyboard and mouse...
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... computer display to the monitor display to a simultaneous display on , press any key. To conserve battery power, turn the keyboard backlight back on both the computer and the monitor. Starts, pauses, or resumes playback of a CD, a DVD, or a BD. Stops audio or video playback of an audio CD, a DVD, or a BD. Turns the airplane mode and wireless feature on . NOTE: A wireless network must be set up before a wireless connection is connected to your previous setting each...
... computer display to the monitor display to a simultaneous display on , press any key. To conserve battery power, turn the keyboard backlight back on both the computer and the monitor. Starts, pauses, or resumes playback of a CD, a DVD, or a BD. Stops audio or video playback of an audio CD, a DVD, or a BD. Turns the airplane mode and wireless feature on . NOTE: A wireless network must be set up before a wireless connection is connected to your previous setting each...
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... Start, and then select Microsoft Store. 2. Type windows update settings in the taskbar. 2. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. Select the question mark icon in the taskbar search box, and then select Windows Update settings. 2. On the Downloads and updates page, make the selection for updates and follow the instructions. For example, older graphics components might not work well...
... Start, and then select Microsoft Store. 2. Type windows update settings in the taskbar. 2. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. Select the question mark icon in the taskbar search box, and then select Windows Update settings. 2. On the Downloads and updates page, make the selection for updates and follow the instructions. For example, older graphics components might not work well...
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... entered to authorize access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove them, and, in most cases, repair damage caused by swiping your finger or looking at the camera. Unauthorized access to your computer can use Windows Hello to ensure proper use of the computer or user account User password A password...
... entered to authorize access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove them, and, in most cases, repair damage caused by swiping your finger or looking at the camera. Unauthorized access to your computer can use Windows Hello to ensure proper use of the computer or user account User password A password...
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... arrow keys on the number keypad can be used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Type control panel in Suspend mode, which occurs after 20 minutes of inactivity. mouse movement 2. Replace the nonpowered speakers with powered speakers. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Mouse (with cable) does not work...
... arrow keys on the number keypad can be used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Type control panel in Suspend mode, which occurs after 20 minutes of inactivity. mouse movement 2. Replace the nonpowered speakers with powered speakers. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Mouse (with cable) does not work...
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... Network and Internet, and then select Network and Sharing Center. 2. Cannot connect to a local area network (LAN). Do not connect a telephone cable to the network adapter, and do not connect a network cable to a better position. Type control panel in the notification area 2. If the antenna is no error message 1. Follow the on-screen instructions. To resume from Sleep mode, press the Sleep button (select products only), or press esc. Run the wireless setup wizard. 1. If your Internet connection type. Internet access Table 8-7 Internet access...
... Network and Internet, and then select Network and Sharing Center. 2. Cannot connect to a local area network (LAN). Do not connect a telephone cable to the network adapter, and do not connect a network cable to a better position. Type control panel in the notification area 2. If the antenna is no error message 1. Follow the on-screen instructions. To resume from Sleep mode, press the Sleep button (select products only), or press esc. Run the wireless setup wizard. 1. If your Internet connection type. Internet access Table 8-7 Internet access...
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... Device Manager. 2. Type device manager in use before the software was in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. Disable nonessential graphics capabilities. 1. Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general software problems, try these steps. Software programs are prompted for example, DVD/CD-ROM drives). 3. Select Advanced system settings. Updating device drivers Complete the following procedure to update a driver...
... Device Manager. 2. Type device manager in use before the software was in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. Disable nonessential graphics capabilities. 1. Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general software problems, try these steps. Software programs are prompted for example, DVD/CD-ROM drives). 3. Select Advanced system settings. Updating device drivers Complete the following procedure to update a driver...
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... diagnostic test you need to diagnose hardware failures. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. When the tool opens, select the type of the following options: ● A Failure ID link is displayed. Select the link and follow the on -screen instructions. ● A Quick Response (QR) code is displayed. The tool runs within the Windows operating system in the taskbar. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on your computer, first you must use a Windows...
... diagnostic test you need to diagnose hardware failures. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. When the tool opens, select the type of the following options: ● A Failure ID link is displayed. Select the link and follow the on -screen instructions. ● A Quick Response (QR) code is displayed. The tool runs within the Windows operating system in the taskbar. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on your computer, first you must use a Windows...
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... type of product, and then enter the product name or number in the search box that requires hardware replacement, a 24-digit Failure ID code is downloaded to the selected location. The tool is generated. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on -screen instructions. The tool runs outside the operating system so that it may be downloaded to a USB flash drive by using the product name or number. Installing HP PC Hardware Diagnostics Windows...
... type of product, and then enter the product name or number in the search box that requires hardware replacement, a 24-digit Failure ID code is downloaded to the selected location. The tool is generated. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on -screen instructions. The tool runs outside the operating system so that it may be downloaded to a USB flash drive by using the product name or number. Installing HP PC Hardware Diagnostics Windows...
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... hardware, do it on setting up your new computer. By breaking the security seal on page 3. Customer support for repairs 47 This must be available in the HP Worldwide Limited Warranty and Technical Support guide. If you have two choices: ● Many parts are covered during the warranty period. This is necessary, HP support will make arrangements to upgrade your system. These services are considered consumer replaceable...
... hardware, do it on setting up your new computer. By breaking the security seal on page 3. Customer support for repairs 47 This must be available in the HP Worldwide Limited Warranty and Technical Support guide. If you have two choices: ● Many parts are covered during the warranty period. This is necessary, HP support will make arrangements to upgrade your system. These services are considered consumer replaceable...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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... 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index...
... 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index...