Getting Started Guide
Page 3
... the printer. Reset the printer. a. Anonymous usage information storage: The HP cartridges store a limited set as your default printing device: •• Windows 8.1 and Windows 8: Point to the "Wireless networking" section on . Mac Check your printer is powered on the next page for more information and instructions for disabling this storage, see the electronic Help. Restart the computer. 2. Add the printer you are using wireless and you want to use to fix common printer problems. Windows Make sure that your printer has a check...
... the printer. Reset the printer. a. Anonymous usage information storage: The HP cartridges store a limited set as your default printing device: •• Windows 8.1 and Windows 8: Point to the "Wireless networking" section on . Mac Check your printer is powered on the next page for more information and instructions for disabling this storage, see the electronic Help. Restart the computer. 2. Add the printer you are using wireless and you want to use to fix common printer problems. Windows Make sure that your printer has a check...
Getting Started Guide
Page 4
... your network. If your printer cannot be found, temporarily disable your printer control panel, touch (Wireless). 2. Sometimes, turning off devices and then turning them back on helps resolve network communication issues. Security software, such as information to access your printer over your home network. •• Make sure security software is connected to your printer with other computers on . •• Confirm that wireless is connected to install the HP printer software. and resolve security software issues. To download...
... your network. If your printer cannot be found, temporarily disable your printer control panel, touch (Wireless). 2. Sometimes, turning off devices and then turning them back on helps resolve network communication issues. Security software, such as information to access your printer over your home network. •• Make sure security software is connected to your printer with other computers on . •• Confirm that wireless is connected to install the HP printer software. and resolve security software issues. To download...
Getting Started Guide
Page 5
... installed on -screen instructions. Print as DIRECT-**-HP ENVY-4520 and type the WPA2 password when prompted. Select the printer name. 3. To use to connect to a new wireless network or hotspot. From the Home screen on the printer display to find the WPA2 password. 3. As a result, the Wi-Fi Direct setting is in wireless range to connect and access all functions and settings of wireless networks shown such as you cannot scan documents from your computer, smartphone, or other wireless enabled device...
... installed on -screen instructions. Print as DIRECT-**-HP ENVY-4520 and type the WPA2 password when prompted. Select the printer name. 3. To use to connect to a new wireless network or hotspot. From the Home screen on the printer display to find the WPA2 password. 3. As a result, the Wi-Fi Direct setting is in wireless range to connect and access all functions and settings of wireless networks shown such as you cannot scan documents from your computer, smartphone, or other wireless enabled device...
Getting Started Guide
Page 6
... programming instructions. b. This warranty does not cover HP ink products that have the right to choose whether to the end-user customer that the operation of any statutory rights from delivery of liability 1. Software, media, parts, or supplies not provided or supported by the customer. 2. HP Inc. (HP) warrants to claim service under the HP Limited Warranty or against the seller under two-year legal...
... programming instructions. b. This warranty does not cover HP ink products that have the right to choose whether to the end-user customer that the operation of any statutory rights from delivery of liability 1. Software, media, parts, or supplies not provided or supported by the customer. 2. HP Inc. (HP) warrants to claim service under the HP Limited Warranty or against the seller under two-year legal...
User Guide
Page 4
...-cartridge mode ...33 Cartridge warranty information ...33 Tips for working with cartridges ...34 7 Connect Your Printer ...35 Set up the printer for wireless communication 35 Connect wirelessly to the printer without a router 37 Change network settings ...39 Advanced printer management tools (for networked printers 40 Tips for setting up and using a networked printer 42 8 Solve a problem ...43 Jams and paper-feed issues ...43 Ink cartridge issues ...47 Printing issues ...48 Copy issues ...57 Scan issues ...57 Network and connection issues ...57 Printer hardware issues ...58 HP support...
...-cartridge mode ...33 Cartridge warranty information ...33 Tips for working with cartridges ...34 7 Connect Your Printer ...35 Set up the printer for wireless communication 35 Connect wirelessly to the printer without a router 37 Change network settings ...39 Advanced printer management tools (for networked printers 40 Tips for setting up and using a networked printer 42 8 Solve a problem ...43 Jams and paper-feed issues ...43 Ink cartridge issues ...47 Printing issues ...48 Copy issues ...57 Scan issues ...57 Network and connection issues ...57 Printer hardware issues ...58 HP support...
User Guide
Page 9
... of reliability and print quality, and produce documents with most types of weights and sizes from the web, such as coupons, coloring pages, puzzles, and more information about HP paper. Quick Forms : Using HP Quick Forms, you can also print a wireless test report, helping diagnose network connection issues. Wireless icon: Opens the Wireless Summary menu where you can select a copy type or change the copy settings. Control panel display icons Icon Purpose Copy : Opens the Copy menu where you can check wireless status and change wireless settings. NOTE: Ink level warnings and...
... of reliability and print quality, and produce documents with most types of weights and sizes from the web, such as coupons, coloring pages, puzzles, and more information about HP paper. Quick Forms : Using HP Quick Forms, you can also print a wireless test report, helping diagnose network connection issues. Wireless icon: Opens the Wireless Summary menu where you can select a copy type or change the copy settings. Control panel display icons Icon Purpose Copy : Opens the Copy menu where you can check wireless status and change wireless settings. NOTE: Ink level warnings and...
User Guide
Page 22
... ink and paper ● Use original HP cartridges. Click here to go online for print success Use the following to help you produce great results, time after time. ● Make sure the cartridges have sufficient ink. Windows 8.1: Click the down arrow in the paper tray to print a black and white document using black ink only, click the Advanced button. To learn more tips about working with cartridges, see Tips for working with the printer's name. - Use clean and flat paper of the Start screen...
... ink and paper ● Use original HP cartridges. Click here to go online for print success Use the following to help you produce great results, time after time. ● Make sure the cartridges have sufficient ink. Windows 8.1: Click the down arrow in the paper tray to print a black and white document using black ink only, click the Advanced button. To learn more tips about working with cartridges, see Tips for working with the printer's name. - Use clean and flat paper of the Start screen...
User Guide
Page 29
... a new shortcut for photos, choose either Save as JPEG or Email as JPEG . For more information, see Change scan settings (Windows) on the right front corner of the scanner glass. 2. For example, you want to adjust scan size, output type, scan resolution, or file type, and so on, start the scan with the printer software instead of selecting Scan from the printer software. ● To avoid incorrect or missing scanned text, make a large copy of a small original, scan...
... a new shortcut for photos, choose either Save as JPEG or Email as JPEG . For more information, see Change scan settings (Windows) on the right front corner of the scanner glass. 2. For example, you want to adjust scan size, output type, scan resolution, or file type, and so on, start the scan with the printer software instead of selecting Scan from the printer software. ● To avoid incorrect or missing scanned text, make a large copy of a small original, scan...
User Guide
Page 30
... HP Connected website ● Remove Web Services What are Web Services? To set up Web Services, make sure your printer is a free service from HP that allows you to view your ePrint job status, manage your ePrint printer queue, control who can print from any location. It's as simple as sending an email to the email address assigned to your online images from store coupons to your documents digitally on the print preview screen. 5 Use Web Services ● What are Web Services? ● Set up Web Services ● Print...
... HP Connected website ● Remove Web Services What are Web Services? To set up Web Services, make sure your printer is a free service from HP that allows you to view your ePrint job status, manage your ePrint printer queue, control who can print from any location. It's as simple as sending an email to the email address assigned to your online images from store coupons to your documents digitally on the print preview screen. 5 Use Web Services ● What are Web Services? ● Set up Web Services ● Print...
User Guide
Page 31
... printer prints an information page. The printer's home page (embedded web server) opens. 3. NOTE: If prompted for and install printer updates. ENWW Set up a proxy server. Open the EWS. In the Web Services Settings section, click Setup , click Continue, and follow the on -screen instructions to set up the network. 5. NOTE: If a printer update is connected to the Web under Print. If you do not have the proxy details, contact your network administrator or the person who set up Web Services using the HP printer software (Windows...
... printer prints an information page. The printer's home page (embedded web server) opens. 3. NOTE: If prompted for and install printer updates. ENWW Set up a proxy server. Open the EWS. In the Web Services Settings section, click Setup , click Continue, and follow the on -screen instructions to set up the network. 5. NOTE: If a printer update is connected to the Web under Print. If you do not have the proxy details, contact your network administrator or the person who set up Web Services using the HP printer software (Windows...
User Guide
Page 32
... a wireless network connection to enable certain functionality. If not, you enable Web Services. Enable Web Services. From the Home screen, touch the ( ePrint ) icon. Accept the Terms of Use, and then follow the instructions on the page to the printer email address. Touch ( ePrint ) on HP Connected (www.hpconnected.com). 28 Chapter 5 Use Web Services ENWW Touch (Web Services Settings). In the Web Services Settings menu, touch Display Email Address. 3. Email your ePrint email address. Create a new email and attach the document to print. Only enter the HP ePrint email...
... a wireless network connection to enable certain functionality. If not, you enable Web Services. Enable Web Services. From the Home screen, touch the ( ePrint ) icon. Accept the Terms of Use, and then follow the instructions on the page to the printer email address. Touch ( ePrint ) on HP Connected (www.hpconnected.com). 28 Chapter 5 Use Web Services ENWW Touch (Web Services Settings). In the Web Services Settings menu, touch Display Email Address. 3. Email your ePrint email address. Create a new email and attach the document to print. Only enter the HP ePrint email...
User Guide
Page 33
.../region. Use HP Printables Print pages from the web, without using a computer, by setting up increased security for more information and specific terms and conditions: www.hpconnected.com . Click here to be printed with ePrint may differ from HP. Use the HP Connected website Use HP's free HP Connected website to set up HP Printables, a free service from the original document. From the printer control panel display, touch 2. Touch Remove Web Services. 3. ENWW Use HP Printables 29 Go to the HP Connected website for...
.../region. Use HP Printables Print pages from the web, without using a computer, by setting up increased security for more information and specific terms and conditions: www.hpconnected.com . Click here to be printed with ePrint may differ from HP. Use the HP Connected website Use HP's free HP Connected website to set up HP Printables, a free service from the original document. From the printer control panel display, touch 2. Touch Remove Web Services. 3. ENWW Use HP Printables 29 Go to the HP Connected website for...
User Guide
Page 37
... mode, the printer can copy documents, copy photos, and print jobs from the ink cartridge carriage. If the message is displayed and two ink cartridges are installed in the printer, verify that the ink cartridge is located in the Hewlett-Packard folder in the Applications folder at a local HP reseller. The correct cartridge number appears when you may be found on the printer display. NOTE: HP Utility is installed. Click All Settings to return to operate the HP ENVY 4520 series with only one ink cartridge...
... mode, the printer can copy documents, copy photos, and print jobs from the ink cartridge carriage. If the message is displayed and two ink cartridges are installed in the printer, verify that the ink cartridge is located in the Hewlett-Packard folder in the Applications folder at a local HP reseller. The correct cartridge number appears when you may be found on the printer display. NOTE: HP Utility is installed. Click All Settings to return to operate the HP ENVY 4520 series with only one ink cartridge...
User Guide
Page 42
... Direct on -screen instructions. 5. Make sure you have turned on Wi-Fi Direct on the printer. 2. Enter the Wi-Fi Direct password when prompted. When the Connection Options software screen appears, select Wireless. Proceed to step 5 if the printer has been installed and connected to identify your printer and XXXX is the printer model located on your mobile device. 5. Print your document. 38 Chapter 7 Connect Your Printer ENWW HP ENVY-4520 (where ** are not able to a new network. b. Select...
... Direct on -screen instructions. 5. Make sure you have turned on Wi-Fi Direct on the printer. 2. Enter the Wi-Fi Direct password when prompted. When the Connection Options software screen appears, select Wireless. Proceed to step 5 if the printer has been installed and connected to identify your printer and XXXX is the printer model located on your mobile device. 5. Print your document. 38 Chapter 7 Connect Your Printer ENWW HP ENVY-4520 (where ** are not able to a new network. b. Select...
User Guide
Page 43
... click Add. However, unless you are configured, you can change them manually. A message appears warning that changing the IP address removes the printer from the list of network management tasks. To print from a wireless-capable computer (OS X) 1. Make sure you enter an invalid IP address during the installation, your operating system, click Print & Scan or Printers & Scanners . For more information, see the documentation provided by Apple. 3. This includes viewing and changing network settings, restoring network defaults, and turning the wireless function...
... click Add. However, unless you are configured, you can change them manually. A message appears warning that changing the IP address removes the printer from the list of network management tasks. To print from a wireless-capable computer (OS X) 1. Make sure you enter an invalid IP address during the installation, your operating system, click Print & Scan or Printers & Scanners . For more information, see the documentation provided by Apple. 3. This includes viewing and changing network settings, restoring network defaults, and turning the wireless function...
User Guide
Page 44
... Readme file, which is selected by default. To open and use the embedded Web server without being connected to configure print settings, calibrate the printer, order supplies online, and find website support information. 40 Chapter 7 Connect Your Printer ENWW To change the settings manually, touch Manual, and then enter the appropriate information for networked printers) To view or change some features are not available. Advanced printer management tools (for the following settings: ● IP Address ●...
... Readme file, which is selected by default. To open and use the embedded Web server without being connected to configure print settings, calibrate the printer, order supplies online, and find website support information. 40 Chapter 7 Connect Your Printer ENWW To change the settings manually, touch Manual, and then enter the appropriate information for networked printers) To view or change some features are not available. Advanced printer management tools (for the following settings: ● IP Address ●...
User Guide
Page 58
... Clean Ink Cartridges on the diagnostics page. c. c. Review the blue, magenta, yellow, and black boxes on the Device Services tab. To clean the cartridges from the printer display a. d. From the printer control panel display, touch Tools . c. Load letter or A4 unused plain white paper into the paper tray. In the printer software, click Print & Scan and then click Maintain Your Printer to access the printer toolbox. Follow the on -screen instructions. 6. Print a diagnostics page if the cartridges are seeing streaks in the color...
... Clean Ink Cartridges on the diagnostics page. c. c. Review the blue, magenta, yellow, and black boxes on the Device Services tab. To clean the cartridges from the printer display a. d. From the printer control panel display, touch Tools . c. Load letter or A4 unused plain white paper into the paper tray. In the printer software, click Print & Scan and then click Maintain Your Printer to access the printer toolbox. Follow the on -screen instructions. 6. Print a diagnostics page if the cartridges are seeing streaks in the color...
User Guide
Page 59
... finished printing, return any unused photo paper to determine if the cartridges are printing on ink. 4. Print a test page. Make sure you are low on page 5. This prevents the photo paper from the software a. From the printer control panel display, touch Tools . Check the estimated ink levels to the plastic bag. To clean the cartridges from the list of devices at the top level of the window. Load Letter or A4 unused plain white paper into the input tray. c. For...
... finished printing, return any unused photo paper to determine if the cartridges are printing on ink. 4. Print a test page. Make sure you are low on page 5. This prevents the photo paper from the software a. From the printer control panel display, touch Tools . Check the estimated ink levels to the plastic bag. To clean the cartridges from the list of devices at the top level of the window. Load Letter or A4 unused plain white paper into the input tray. c. For...
User Guide
Page 61
... your scans are low quality. HP Print and Scan Doctor Use an HP online troubleshooting wizard The HP Print and Scan Doctor is a utility that will try to the printer. NOTE: The HP online troubleshooting wizards may not be available in diagnosing network connection issues. 1. Fix wireless connection Choose one of the following troubleshooting options. ENWW Copy issues 57 From the printer control panel, touch ( Wireless ), and then touch ( Settings ). 2. Touch Print Reports. Tips for wireless troubleshooting Check the network configuration or print the wireless test report...
... your scans are low quality. HP Print and Scan Doctor Use an HP online troubleshooting wizard The HP Print and Scan Doctor is a utility that will try to the printer. NOTE: The HP online troubleshooting wizards may not be available in diagnosing network connection issues. 1. Fix wireless connection Choose one of the following troubleshooting options. ENWW Copy issues 57 From the printer control panel, touch ( Wireless ), and then touch ( Settings ). 2. Touch Print Reports. Tips for wireless troubleshooting Check the network configuration or print the wireless test report...
User Guide
Page 63
... cartridge access door is open ● Close the cartridge access door to www.hp.com/support . HP support forums: Visit HP Support Forums for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in and post your printer and find recommended solutions. Contact HP If you have colored paper loaded in -warranty customers (HP agent-assisted support for out-of options for answers to solve a problem, visit the Contact Support...
... cartridge access door is open ● Close the cartridge access door to www.hp.com/support . HP support forums: Visit HP Support Forums for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in and post your printer and find recommended solutions. Contact HP If you have colored paper loaded in -warranty customers (HP agent-assisted support for out-of options for answers to solve a problem, visit the Contact Support...