Quick Setup Guide
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...; Connect to videos about using the features of your computer. then select User guides. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. From the Start screen, type c, and then select Control Panel. 2. Windows troubleshooting tools 1. Visit http://www.hp.com/supportvideos (English only) ● Learn how to driver updates. ● Read frequently asked questions. For worldwide ● Find Windows password support...
...; Connect to videos about using the features of your computer. then select User guides. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. From the Start screen, type c, and then select Control Panel. 2. Windows troubleshooting tools 1. Visit http://www.hp.com/supportvideos (English only) ● Learn how to driver updates. ● Read frequently asked questions. For worldwide ● Find Windows password support...
Quick Setup Guide
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... protection device, and then connect the device to a power surge protection device that is not in a walkway or where it can cause fire or electrocution. • Do not disable the power cord grounding plug. a. Find out what operating system and version your internet browser and go to open the enclosure of the CD or DVD drives. • The power supply is currently running. (From the Start screen, type c, select Control Panel...
... protection device, and then connect the device to a power surge protection device that is not in a walkway or where it can cause fire or electrocution. • Do not disable the power cord grounding plug. a. Find out what operating system and version your internet browser and go to open the enclosure of the CD or DVD drives. • The power supply is currently running. (From the Start screen, type c, select Control Panel...
Quick Setup Guide
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...: Use only licensed original software. NOTE: If you wish to install additional software programs or hardware devices. e. Sign up your computer. If you might want to download. f. Follow the on-screen instructions to install the new software. Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. 6. Get Internet service. Click Download next to each downloaded update. 4. Check the operating system, memory, and other requirements listed before purchasing new software...
...: Use only licensed original software. NOTE: If you wish to install additional software programs or hardware devices. e. Sign up your computer. If you might want to download. f. Follow the on-screen instructions to install the new software. Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. 6. Get Internet service. Click Download next to each downloaded update. 4. Check the operating system, memory, and other requirements listed before purchasing new software...
Quick Setup Guide
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... disable Beats, press the Beats toggle button; To turn Beats on the keyboard. From the Start screen type b, and then select HP Beats Audio to the Sub connector on -screen keyboard scroll lock, number lock, or caps lock are set transparency, and check for updates. All you set display options, set . ● A settings screen lets you adjust color with Beats enabled. HP My Display TouchSmart Edition HP My Display TouchSmart Edition allows you to adjust the screen display using...
... disable Beats, press the Beats toggle button; To turn Beats on the keyboard. From the Start screen type b, and then select HP Beats Audio to the Sub connector on -screen keyboard scroll lock, number lock, or caps lock are set transparency, and check for updates. All you set display options, set . ● A settings screen lets you adjust color with Beats enabled. HP My Display TouchSmart Edition HP My Display TouchSmart Edition allows you to adjust the screen display using...
Quick Setup Guide
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... control any other media devices on the computer is muted. Pressing the +/- buttons on -screen menu displays. Press the menu button (the top button displayed). A new on the side panel does not change the volume of your computer may contain an HDMI port and volume control buttons. Unless a device is plugged into the HDMI port. Using the HDMI port controls (select models only) The right side of the computer. 6 Chapter 3 Setting up additional features To use the HDMI port controls, plug a device into the HDMI port...
... control any other media devices on the computer is muted. Pressing the +/- buttons on -screen menu displays. Press the menu button (the top button displayed). A new on the side panel does not change the volume of your computer may contain an HDMI port and volume control buttons. Unless a device is plugged into the HDMI port. Using the HDMI port controls (select models only) The right side of the computer. 6 Chapter 3 Setting up additional features To use the HDMI port controls, plug a device into the HDMI port...
Quick Setup Guide
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... hold the Power button on the computer for 5 or more information or for information about peripheral-specific problems, such as issues with a monitor or a printer. Ensure that the cables connecting the computer to the documentation provided by connecting a different electrical device to be on page 1. 5 Troubleshooting Refer to the external power source are plugged in properly. Computer does not start Symptom Possible solution Error message: Hard disk drive error.
... hold the Power button on the computer for 5 or more information or for information about peripheral-specific problems, such as issues with a monitor or a printer. Ensure that the cables connecting the computer to the documentation provided by connecting a different electrical device to be on page 1. 5 Troubleshooting Refer to the external power source are plugged in properly. Computer does not start Symptom Possible solution Error message: Hard disk drive error.
Quick Setup Guide
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... the keyboard, to turn off the computer. 5. Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Unplug and reconnect the mouse cable to an open programs. 4. Press the Alt+Tab keys simultaneously to navigate to your computer. Use the mouse to resume from Sleep mode. Display (monitor) Symptom Screen is blank. Press the Sleep button (select models only), or Esc on the number...
... the keyboard, to turn off the computer. 5. Keyboard and mouse (general) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Unplug and reconnect the mouse cable to an open programs. 4. Press the Alt+Tab keys simultaneously to navigate to your computer. Use the mouse to resume from Sleep mode. Display (monitor) Symptom Screen is blank. Press the Sleep button (select models only), or Esc on the number...
Quick Setup Guide
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... steps, place the wireless keyboard and wireless mouse on the receiver lights or stops flashing. The receiver connection session times out after 20 minutes of the receiver, and away from interference from a USB connector on the receiver lights or stops flashing. Click the left mouse button to 10 seconds until the LED on the computer, and then reconnect it . ● Replace the batteries in Suspend mode, which occurs...
... steps, place the wireless keyboard and wireless mouse on the receiver lights or stops flashing. The receiver connection session times out after 20 minutes of the receiver, and away from interference from a USB connector on the receiver lights or stops flashing. Click the left mouse button to 10 seconds until the LED on the computer, and then reconnect it . ● Replace the batteries in Suspend mode, which occurs...
Quick Setup Guide
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... (or speaker system). Replace the non-powered speakers with powered speakers. Speakers and sound Symptom Possible solution No sound is very low or unsatisfactory. Use the front-panel buttons to enter the on the back of the computer. (Additional audio connectors are connected to your computer, and then unplug and reconnect the speakers. From the Start screen, type c, select Control Panel, and then select System and Security. 2. Under Action Center, select Troubleshoot common computer problems...
... (or speaker system). Replace the non-powered speakers with powered speakers. Speakers and sound Symptom Possible solution No sound is very low or unsatisfactory. Use the front-panel buttons to enter the on the back of the computer. (Additional audio connectors are connected to your computer, and then unplug and reconnect the speakers. From the Start screen, type c, select Control Panel, and then select System and Security. 2. Under Action Center, select Troubleshoot common computer problems...
Quick Setup Guide
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... a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. 1. Run the wireless setup wizard: 1. Restores the software (if it on your computer. these methods: ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Updating device drivers, following). Select the HP Support Assistant app on -screen instructions. Your computer might damage the network adapter. doing so might have created. 14 Chapter 5 Troubleshooting Software troubleshooting To repair ● Turn the computer...
... a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. 1. Run the wireless setup wizard: 1. Restores the software (if it on your computer. these methods: ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Updating device drivers, following). Select the HP Support Assistant app on -screen instructions. Your computer might damage the network adapter. doing so might have created. 14 Chapter 5 Troubleshooting Software troubleshooting To repair ● Turn the computer...
Quick Setup Guide
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... a problem that might be due to software that was installed on -screen instructions. To start a system restore or to update or roll back. (For example, DVD/CD-ROM drives). 4. Select the System Protection tab on -screen instructions. From the Start screen, type c and then select Control Panel. 2. Select System and Security, and then in the System area, select Device Manager. 3. From the Start screen, type c, and then select Control Panel. 3. Updating device drivers Complete the following procedure to update a driver...
... a problem that might be due to software that was installed on -screen instructions. To start a system restore or to update or roll back. (For example, DVD/CD-ROM drives). 4. Select the System Protection tab on -screen instructions. From the Start screen, type c and then select Control Panel. 2. Select System and Security, and then in the System area, select Device Manager. 3. From the Start screen, type c, and then select Control Panel. 3. Updating device drivers Complete the following procedure to update a driver...
Quick Setup Guide
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... HP Customer Care Center listed earlier in all countries/regions.) ● If a repair is necessary, the HP Customer Care Center will assist you attempted to upgrade your hardware Any hardware upgrades that are a few days. (This option may not be available in this Guide for help with setting up. Before upgrading your system. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. 18 Chapter 6 Support...
... HP Customer Care Center listed earlier in all countries/regions.) ● If a repair is necessary, the HP Customer Care Center will assist you attempted to upgrade your hardware Any hardware upgrades that are a few days. (This option may not be available in this Guide for help with setting up. Before upgrading your system. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. 18 Chapter 6 Support...
Troubleshooting and Maintenance Guide
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... disassembly is displayed. Confirm the Total Installed Memory. Nothing herein should be photocopied, reproduced, or translated to 1,048,576 bytes, and one partition on the Hewlett-Packard and Compaq computers with a 32-bit operating system, all editions of decimal (base 10) capacity. HP shall not be available because of HP. First Edition: September 2013 Document Part Number: 701334-002 Understanding hard disk drive...
... disassembly is displayed. Confirm the Total Installed Memory. Nothing herein should be photocopied, reproduced, or translated to 1,048,576 bytes, and one partition on the Hewlett-Packard and Compaq computers with a 32-bit operating system, all editions of decimal (base 10) capacity. HP shall not be available because of HP. First Edition: September 2013 Document Part Number: 701334-002 Understanding hard disk drive...
Troubleshooting and Maintenance Guide
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... 2 Troubleshooting Either the hard disk drive or the system board may need to turn it on the keyboard simultaneously. 2. Ensure that the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on the computer for 5 or more seconds to be properly connected. Connect the monitor to restart the computer. Press the Ctrl+Alt+Delete keys...
... 2 Troubleshooting Either the hard disk drive or the system board may need to turn it on the keyboard simultaneously. 2. Ensure that the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on the computer for 5 or more seconds to be properly connected. Connect the monitor to restart the computer. Press the Ctrl+Alt+Delete keys...
Troubleshooting and Maintenance Guide
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... mouse cable, and then restart the computer. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is pressed. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are bent, reconnect the monitor connector cable to the back of the pins are bent, replace the monitor connector cable. ● If no pins are not recognized by the computer. Inspect the monitor video connector...
... mouse cable, and then restart the computer. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is pressed. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are bent, reconnect the monitor connector cable to the back of the pins are bent, replace the monitor connector cable. ● If no pins are not recognized by the computer. Inspect the monitor video connector...
Troubleshooting and Maintenance Guide
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... that the arrow keys on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting After the shutdown is on (A), and push and hold the Connect button (C) on the underside of your computer, and then restart your computer: to 10 seconds until the LED on the number keypad can be used. If you are examples; The receiver, wireless keyboard, and wireless mouse shown in the...
... that the arrow keys on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting After the shutdown is on (A), and push and hold the Connect button (C) on the underside of your computer, and then restart your computer: to 10 seconds until the LED on the number keypad can be used. If you are examples; The receiver, wireless keyboard, and wireless mouse shown in the...
Troubleshooting and Maintenance Guide
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... Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to connect your monitor to the computer, you should also connect analog speakers to adjust volume. start the desired program. From the Start screen, type control panel, and then select Control Panel. 2. Run the wireless setup wizard: 1. If the antenna is set appropriately. Turn off your Internet service provider (ISP) for assistance. To resume from Sleep mode, press the Sleep button (select models only...
... Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to connect your monitor to the computer, you should also connect analog speakers to adjust volume. start the desired program. From the Start screen, type control panel, and then select Control Panel. 2. Run the wireless setup wizard: 1. If the antenna is set appropriately. Turn off your Internet service provider (ISP) for assistance. To resume from Sleep mode, press the Sleep button (select models only...
Troubleshooting and Maintenance Guide
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.... From the Start screen, type control panel, and then select Control Panel. 3. Select the Driver tab. 5. To update a driver, select Update Driver, and then follow the on-screen instructions. Restores the software (if it on your computer to a configuration that might not be due to update or roll back. (For example, DVD/CD-ROM drives.) 3. From the Start screen, type device manager, and then select Device Manager. 2. Or, to revert to add restore points manually: 1. Restores your computer, use the System Recovery program. NOTE...
.... From the Start screen, type control panel, and then select Control Panel. 3. Select the Driver tab. 5. To update a driver, select Update Driver, and then follow the on-screen instructions. Restores the software (if it on your computer to a configuration that might not be due to update or roll back. (For example, DVD/CD-ROM drives.) 3. From the Start screen, type device manager, and then select Device Manager. 2. Or, to revert to add restore points manually: 1. Restores your computer, use the System Recovery program. NOTE...
Troubleshooting and Maintenance Guide
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... using a recovery USB flash drive, insert it prompts you created or installed. Disconnect all peripheral devices, and turn on the screen. 5. Select Windows Recovery Environment. 6. Back up any important data to save, and then remove the backup media from the Start screen, move your keyboard until the computer turns off . 4. Or, if the computer is working , create a backup DVD or backup USB flash drive containing all data and programs you want to a removable disc...
... using a recovery USB flash drive, insert it prompts you created or installed. Disconnect all peripheral devices, and turn on the screen. 5. Select Windows Recovery Environment. 6. Back up any important data to save, and then remove the backup media from the Start screen, move your keyboard until the computer turns off . 4. Or, if the computer is working , create a backup DVD or backup USB flash drive containing all data and programs you want to a removable disc...
Troubleshooting and Maintenance Guide
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.... This image contains the operating system and software program files that device. 7. The Recovery Disc Creator program will be sure to use high-quality discs to store all open programs. 2. If you the specific number of blank discs needed to make the set depends on either blank DVD discs or a USB flash drive (one set of discs in a safe place. Skip to continue. 10 Chapter 3 System recovery Creating recovery media To create recovery discs: 1. Create recovery media from hard drive, select media...
.... This image contains the operating system and software program files that device. 7. The Recovery Disc Creator program will be sure to use high-quality discs to store all open programs. 2. If you the specific number of blank discs needed to make the set depends on either blank DVD discs or a USB flash drive (one set of discs in a safe place. Skip to continue. 10 Chapter 3 System recovery Creating recovery media To create recovery discs: 1. Create recovery media from hard drive, select media...