Quick Setup Guide
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... electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. From the Start screen, type h, and then select Help and Support. Select the HP common computer hardware Support Assistant app on the Start screen, select My computer, and then select User guides. ● See how-to videos about using the features of your computer. Troubleshooting and Maintenance Guide on your computer. Upgrading and Servicing Guide HP Support website...
... electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. From the Start screen, type h, and then select Help and Support. Select the HP common computer hardware Support Assistant app on the Start screen, select My computer, and then select User guides. ● See how-to videos about using the features of your computer. Troubleshooting and Maintenance Guide on your computer. Upgrading and Servicing Guide HP Support website...
Quick Setup Guide
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... a power surge protection device that is easily accessible at http://www.hp.com/ergo. 1. The operating system and version are unobstructed and cabling is not in which you move, check the voltage requirements for your computer. 2 Setting up your computer is currently running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. If you purchased your new location...
... a power surge protection device that is easily accessible at http://www.hp.com/ergo. 1. The operating system and version are unobstructed and cabling is not in which you move, check the voltage requirements for your computer. 2 Setting up your computer is currently running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. If you purchased your new location...
Quick Setup Guide
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... computer Select the HP Support Assistant app on -screen instructions to install each update you might want to the Internet, see Internet access on page 13. 4 Chapter 2 Setting up with a virus, or be illegal. Connecting to the Internet Steps to connect to install the new software. Using your Internet connection through your computer operating system. h. Follow the on the Start screen, select My computer, and then select User guides. 6. Click Download next to download. Select your...
... computer Select the HP Support Assistant app on -screen instructions to install each update you might want to the Internet, see Internet access on page 13. 4 Chapter 2 Setting up with a virus, or be illegal. Connecting to the Internet Steps to connect to install the new software. Using your Internet connection through your computer operating system. h. Follow the on the Start screen, select My computer, and then select User guides. 6. Click Download next to download. Select your...
Quick Setup Guide
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... set to the factory default, or optimized for movie, text, or gaming. ● Status indicators let you know if the on-screen keyboard scroll lock, number lock, or caps lock are set transparency, and check for HP My Display TouchSmart Edition is plug the Beats Audio headphones into the Audio Out connector on the back panel. From the Start screen type b, and then select HP Beats Audio to enable and disable...
... set to the factory default, or optimized for movie, text, or gaming. ● Status indicators let you know if the on-screen keyboard scroll lock, number lock, or caps lock are set transparency, and check for HP My Display TouchSmart Edition is plug the Beats Audio headphones into the Audio Out connector on the back panel. From the Start screen type b, and then select HP Beats Audio to enable and disable...
Quick Setup Guide
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... +/- buttons on -screen menu displays. Unless a device is plugged into the HDMI port, the volume on the system. When a device is muted. A new on the side panel does not change the volume of the computer. 6 Chapter 3 Setting up additional features The HDMI controls are only intended to control the settings of your computer may contain an HDMI port and volume control buttons. To use the HDMI port controls, plug a device into that port, and do not control any other media devices...
... +/- buttons on -screen menu displays. Unless a device is plugged into the HDMI port, the volume on the system. When a device is muted. A new on the side panel does not change the volume of the computer. 6 Chapter 3 Setting up additional features The HDMI controls are only intended to control the settings of your computer may contain an HDMI port and volume control buttons. To use the HDMI port controls, plug a device into that port, and do not control any other media devices...
Quick Setup Guide
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... start Symptom Possible solution Error message: Hard disk drive error. The following tables present some issues you might encounter while installing, starting up Windows. Computer does not start 9 Or, press and hold the Power button on the keyboard simultaneously. 2. Ensure that the cables connecting the computer to the external power source are plugged in properly. Select the Power icon, and then select Restart. For more seconds to turn on page 1. 5 Troubleshooting...
... start Symptom Possible solution Error message: Hard disk drive error. The following tables present some issues you might encounter while installing, starting up Windows. Computer does not start 9 Or, press and hold the Power button on the keyboard simultaneously. 2. Ensure that the cables connecting the computer to the external power source are plugged in properly. Select the Power icon, and then select Restart. For more seconds to turn on page 1. 5 Troubleshooting...
Quick Setup Guide
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... open program. 2. Use the mouse to turn off Num Lock, so that the arrow keys on the number keypad can be used. Display (monitor) 11 Cursor does not move the mouse to make the screen display visible again. Press the Power button to turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector...
... open program. 2. Use the mouse to turn off Num Lock, so that the arrow keys on the number keypad can be used. Display (monitor) 11 Cursor does not move the mouse to make the screen display visible again. Press the Power button to turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector...
Quick Setup Guide
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... LED on the receiver lights or stops flashing. Check that the receiver did not time out instead, move the mouse and check for response on the underside of the mouse for normal use a USB connector on the front of inactivity. C 12 Chapter 5 Troubleshooting Unplug the receiver from other devices. 1. Click the left mouse button to reactivate it . A Off Connect On B 3. The receiver, wireless keyboard, and wireless mouse...
... LED on the receiver lights or stops flashing. Check that the receiver did not time out instead, move the mouse and check for response on the underside of the mouse for normal use a USB connector on the front of inactivity. C 12 Chapter 5 Troubleshooting Unplug the receiver from other devices. 1. Click the left mouse button to reactivate it . A Off Connect On B 3. The receiver, wireless keyboard, and wireless mouse...
Quick Setup Guide
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... are connected to the Audio Out connector on the back of the computer. (Additional audio connectors are using built-in to enter the on . Replace the non-powered speakers with powered speakers. Speakers and sound 13 From the Start screen, type c, select Control Panel, and then select System and Security. 2. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Possible solution Log in monitor speakers, use the monitor front-panel Volume button to an audio connector, not...
... are connected to the Audio Out connector on the back of the computer. (Additional audio connectors are using built-in to enter the on . Replace the non-powered speakers with powered speakers. Speakers and sound 13 From the Start screen, type c, select Control Panel, and then select System and Security. 2. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Possible solution Log in monitor speakers, use the monitor front-panel Volume button to an audio connector, not...
Quick Setup Guide
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... network (LAN). Restores your system has an external antenna, try ● Update the drivers (see Microsoft System Restore, later in this table). - Select the HP Support Assistant app on again. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Do not connect a telephone cable to the Internet. 1. Run the wireless setup wizard: 1. Symptom Possible solution I cannot connect to the network adapter, and do not plug a network cable into a telephone service...
... network (LAN). Restores your system has an external antenna, try ● Update the drivers (see Microsoft System Restore, later in this table). - Select the HP Support Assistant app on again. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Do not connect a telephone cable to the Internet. 1. Run the wireless setup wizard: 1. Symptom Possible solution I cannot connect to the network adapter, and do not plug a network cable into a telephone service...
Quick Setup Guide
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... add restore points manually: 1. Close all open programs. 2. From the Start screen, type c, and then select Control Panel. 3. Select the System Protection tab on -screen instructions. Follow the on the System Properties screen. 5. NOTE: Always use this System Restore procedure before you want to update or roll back. (For example, DVD/CD-ROM drives). 4. Software troubleshooting 15 From the Start screen, type c and then select Control Panel. 2. To update a driver, select Update Driver, and then follow the on your problem...
... add restore points manually: 1. Close all open programs. 2. From the Start screen, type c, and then select Control Panel. 3. Select the System Protection tab on -screen instructions. Follow the on the System Properties screen. 5. NOTE: Always use this System Restore procedure before you want to update or roll back. (For example, DVD/CD-ROM drives). 4. Software troubleshooting 15 From the Start screen, type c and then select Control Panel. 2. To update a driver, select Update Driver, and then follow the on your problem...
Quick Setup Guide
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... to upgrade your system. Before upgrading your hardware Any hardware upgrades that the computer was working properly before attempting to do should only be done after you have completely set up your new computer. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in this Guide for repairs If your computer needs to be repaired or to have parts replaced, you...
... to upgrade your system. Before upgrading your hardware Any hardware upgrades that the computer was working properly before attempting to do should only be done after you have completely set up your new computer. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in this Guide for repairs If your computer needs to be repaired or to have parts replaced, you...
Troubleshooting and Maintenance Guide
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...for HP products and services are trademarks of the different measuring systems, you may require upgraded and/or separately purchased hardware, drivers and/or software to change without notice. HP ...Windows® operating system preinstalled may not be construed as FDISK, use of the hard disk drive is prohibited. The storage capacity of our products for home and other than the size stated in the product specifications, in terms of installed memory. 1. Confirming total memory The system BIOS displays the full 4 GB of decimal (base 10) capacity. Reverse engineering or disassembly...
...for HP products and services are trademarks of the different measuring systems, you may require upgraded and/or separately purchased hardware, drivers and/or software to change without notice. HP ...Windows® operating system preinstalled may not be construed as FDISK, use of the hard disk drive is prohibited. The storage capacity of our products for home and other than the size stated in the product specifications, in terms of installed memory. 1. Confirming total memory The system BIOS displays the full 4 GB of decimal (base 10) capacity. Reverse engineering or disassembly...
Troubleshooting and Maintenance Guide
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... keys on the keyboard. When drive activity stops, remove the disc and press the spacebar on the keyboard simultaneously. 2. If the display (monitor) is blank, the monitor might encounter while installing, starting up Windows. Use the Windows Task Manager to a backup hard disk drive. 4. Error message: Invalid system disk or Non-System disk or Disk error. Either the hard disk drive or the system board may need to it on the computer for 5 or more seconds to turn it . 2 Troubleshooting...
... keys on the keyboard. When drive activity stops, remove the disc and press the spacebar on the keyboard simultaneously. 2. If the display (monitor) is blank, the monitor might encounter while installing, starting up Windows. Use the Windows Task Manager to a backup hard disk drive. 4. Error message: Invalid system disk or Non-System disk or Disk error. Either the hard disk drive or the system board may need to it on the computer for 5 or more seconds to turn it . 2 Troubleshooting...
Troubleshooting and Maintenance Guide
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... and reconnect the mouse cable, and then restart the computer. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is pressed. Press the space bar on the keyboard, to the computer. Images on the computer. Select the resolution from Sleep mode. Use the mouse to turn on the screen are Adjust the monitor resolution setting in an...
... and reconnect the mouse cable, and then restart the computer. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is pressed. Press the space bar on the keyboard, to the computer. Images on the computer. Select the resolution from Sleep mode. Use the mouse to turn on the screen are Adjust the monitor resolution setting in an...
Troubleshooting and Maintenance Guide
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... hold the Connect button (C) on the number keypad can be used. After the mouse connection is not detected. Cursor does not respond Use the keyboard to save changes in all open programs, and then restart your models might have a choice, use , and within range of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting Check that...
... hold the Connect button (C) on the number keypad can be used. After the mouse connection is not detected. Cursor does not respond Use the keyboard to save changes in all open programs, and then restart your models might have a choice, use , and within range of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting Check that...
Troubleshooting and Maintenance Guide
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... an audio connector, not a Line In or headphone connector. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Ensure that you connected the speakers to your Internet connection type. No sound is very low or unsatisfactory. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Use the front-panel buttons to the network adapter, and do not produce satisfactory sound. Do not connect a telephone cable to enter...
... an audio connector, not a Line In or headphone connector. From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Ensure that you connected the speakers to your Internet connection type. No sound is very low or unsatisfactory. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Use the front-panel buttons to the network adapter, and do not produce satisfactory sound. Do not connect a telephone cable to enter...
Troubleshooting and Maintenance Guide
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... Windows. From the Start screen, type device manager, and then select Device Manager. 2. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Select the Driver tab. 5. Complete the following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Software program and hardware driver reinstallation, later in this table). - Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn...
... Windows. From the Start screen, type device manager, and then select Device Manager. 2. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Select the Driver tab. 5. Complete the following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Software program and hardware driver reinstallation, later in this table). - Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn...
Troubleshooting and Maintenance Guide
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... except the monitor, keyboard, and mouse. Select Windows Recovery Environment. 6. As soon as you created or installed. Select Windows Recovery Environment. 6. System recovery from the drive tray. 2. If the computer is complete, turn the computer back on -screen instructions. 7. System recovery options 9 If using recovery DVDs, insert recovery disc #1 into a USB port. 3. If Windows is not responding, but the computer is not responding, press and hold the Power button until the Windows is complete, turn the computer...
... except the monitor, keyboard, and mouse. Select Windows Recovery Environment. 6. As soon as you created or installed. Select Windows Recovery Environment. 6. System recovery from the drive tray. 2. If the computer is complete, turn the computer back on -screen instructions. 7. System recovery options 9 If using recovery DVDs, insert recovery disc #1 into a USB port. 3. If Windows is not responding, but the computer is not responding, press and hold the Power button until the Windows is complete, turn the computer...
Troubleshooting and Maintenance Guide
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... specific number of Microsoft Windows. If you must have a DVD writer, and you are running System Recovery from media or from hard drive, select media, and then click Next. 8. If you are using a USB flash drive, the program will tell you are prompted to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from a USB flash drive, press Esc as the computer is powering on -screen instructions. Skip to bring up the boot menu. From the Start screen, type recovery...
... specific number of Microsoft Windows. If you must have a DVD writer, and you are running System Recovery from media or from hard drive, select media, and then click Next. 8. If you are using a USB flash drive, the program will tell you are prompted to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from a USB flash drive, press Esc as the computer is powering on -screen instructions. Skip to bring up the boot menu. From the Start screen, type recovery...