User Guide 1
Page 2
...Software terms By installing, copying, downloading, or otherwise using any further information or to request a full refund of the price of the HP End User License Agreement (EULA). Intel, Celeron, Pentium, and Thunderbolt are available in the U.S. Then select User Guides. The information...ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to most products. The only warranties for HP products and services are common to take full advantage of Microsoft Corporation in the express ...
...Software terms By installing, copying, downloading, or otherwise using any further information or to request a full refund of the price of the HP End User License Agreement (EULA). Intel, Celeron, Pentium, and Thunderbolt are available in the U.S. Then select User Guides. The information...ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to most products. The only warranties for HP products and services are common to take full advantage of Microsoft Corporation in the express ...
User Guide 1
Page 7
... screen ...19 Using touch gestures (select products only) ...19 Using the keyboard and mouse ...19 6 Maintaining your computer ...21 Improving performance ...21 Updating programs and drivers ...22 Cleaning your computer ...22 Traveling with or shipping your computer ...23 7 Securing your computer and information ...25 Computer security features ...25 8 Troubleshooting ...26 Computer...
... screen ...19 Using touch gestures (select products only) ...19 Using the keyboard and mouse ...19 6 Maintaining your computer ...21 Improving performance ...21 Updating programs and drivers ...22 Cleaning your computer ...22 Traveling with or shipping your computer ...23 7 Securing your computer and information ...25 Computer security features ...25 8 Troubleshooting ...26 Computer...
User Guide 1
Page 9
...information Tasks Instructions ● Set up -to-date information and help ● Upgrade or replace components of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start ...button, and then select the Get Help app. ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on page 26. or - Then select User Guides. ●...
...information Tasks Instructions ● Set up -to-date information and help ● Upgrade or replace components of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start ...button, and then select the Get Help app. ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on page 26. or - Then select User Guides. ●...
User Guide 1
Page 29
... Cleanup: 1. To run Disk Defragmenter: 1. Follow the on -screen instructions. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is not necessary to normal operation. Connect the computer to use tools like Disk Defragmenter and Disk Cleanup. A hard drive installed ...information, access the Disk Defragmenter software Help. Improving performance You can safely delete to clean the computer, and tips for updating programs and drivers, steps to free up disk space and help the computer run Disk Defragmenter on battery power. A short time after one of the...
... Cleanup: 1. To run Disk Defragmenter: 1. Follow the on -screen instructions. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is not necessary to normal operation. Connect the computer to use tools like Disk Defragmenter and Disk Cleanup. A hard drive installed ...information, access the Disk Defragmenter software Help. Improving performance You can safely delete to clean the computer, and tips for updating programs and drivers, steps to free up disk space and help the computer run Disk Defragmenter on battery power. A short time after one of the...
User Guide 1
Page 30
...; Alcohol-free glass-cleaning fluid ● Solution of water and mild soap 22 Chapter 6 Maintaining your computer Type support in the taskbar. 2. Updating programs and drivers HP recommends that the drive in a primary hard drive bay and/or the drive in the taskbar search box, and then select Windows Update settings. 2. Updates...
...; Alcohol-free glass-cleaning fluid ● Solution of water and mild soap 22 Chapter 6 Maintaining your computer Type support in the taskbar. 2. Updating programs and drivers HP recommends that the drive in a primary hard drive bay and/or the drive in the taskbar search box, and then select Windows Update settings. 2. Updates...
User Guide 1
Page 38
...the on again. ● Update the drivers. or - 30 Chapter 8 Troubleshooting Select the Startup tab, and then select Open Task Manager. 4. NOTE: If you are prompted for example, HP DVD Writer 640b). 4. Select the Driver tab. 5. Software troubleshooting Table 8-8 ...Software symptoms and solutions Symptom Possible solution To resolve general software problems, try these steps. See "Updating device drivers" in use . From the Visual Effects...
...the on again. ● Update the drivers. or - 30 Chapter 8 Troubleshooting Select the Startup tab, and then select Open Task Manager. 4. NOTE: If you are prompted for example, HP DVD Writer 640b). 4. Select the Driver tab. 5. Software troubleshooting Table 8-8 ...Software symptoms and solutions Symptom Possible solution To resolve general software problems, try these steps. See "Updating device drivers" in use . From the Visual Effects...
User Guide 1
Page 39
... and then select the Get Help app. NOTE: Some features might be sure that are shipped without a version of a driver, select Roll Back Driver, and then follow the on your computer, use the System Recovery procedure. You can also set restore points manually. For ...program, see the Get Help app. ▲ Select the Start button, and then select the Get Help app. Software program and hardware driver reinstallation Before you have installed on -screen instructions. Software troubleshooting 31 Table 8-8 Software symptoms and solutions (continued) Symptom Possible solution To ...
... and then select the Get Help app. NOTE: Some features might be sure that are shipped without a version of a driver, select Roll Back Driver, and then follow the on your computer, use the System Recovery procedure. You can also set restore points manually. For ...program, see the Get Help app. ▲ Select the Start button, and then select the Get Help app. Software program and hardware driver reinstallation Before you have installed on -screen instructions. Software troubleshooting 31 Table 8-8 Software symptoms and solutions (continued) Symptom Possible solution To ...
User Guide 1
Page 41
... Support - Service Center page displays, with your computer or USB flash drive. Select Get software and drivers, select your computer or a USB flash drive. When HP PC Hardware Diagnostics Windows detects a failure that it may be downloaded to your Failure ID and product number automatically filled in solving the problem: ▲ ...
... Support - Service Center page displays, with your computer or USB flash drive. Select Get software and drivers, select your computer or a USB flash drive. When HP PC Hardware Diagnostics Windows detects a failure that it may be downloaded to your Failure ID and product number automatically filled in solving the problem: ▲ ...
User Guide 1
Page 43
...(select products only) Remote HP PC Hardware Diagnostics UEFI is displayed, select your computer, and then select your operating system. 3. It can then execute the diagnostics on your computer. Select Download Remote Diagnostics, and then select Run. Select Get software and drivers, select your type of ...product, enter the product name or number in the search box that is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer, and it may upload results...
...(select products only) Remote HP PC Hardware Diagnostics UEFI is displayed, select your computer, and then select your operating system. 3. It can then execute the diagnostics on your computer. Select Download Remote Diagnostics, and then select Run. Select Get software and drivers, select your type of ...product, enter the product name or number in the search box that is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer, and it may upload results...
User Guide 1
Page 56
... backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20... L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
... backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20... L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
User Guide 1
Page 57
... cable) 28 power 27 software 30 speakers and sound 28 turning off the computer 4 U unresponsive system 4 updating programs and drivers 22 USB port with HP Sleep and Charge, identifying 5 USB port, identifying 5 USB SuperSpeed Plus port, identifying 5 USB SuperSpeed port, identifying 5 USB... port, identifying 5 USB Type-C SuperSpeed Plus port, identifying 5 USB Type-C SuperSpeed port, identifying 5, 6 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying USB Type-C 5 Thunderbolt, connecting USB Type- See audio sound settings, using 12 speakers connecting 11 standards and legislation,...
... cable) 28 power 27 software 30 speakers and sound 28 turning off the computer 4 U unresponsive system 4 updating programs and drivers 22 USB port with HP Sleep and Charge, identifying 5 USB port, identifying 5 USB SuperSpeed Plus port, identifying 5 USB SuperSpeed port, identifying 5 USB... port, identifying 5 USB Type-C SuperSpeed Plus port, identifying 5 USB Type-C SuperSpeed port, identifying 5, 6 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying USB Type-C 5 Thunderbolt, connecting USB Type- See audio sound settings, using 12 speakers connecting 11 standards and legislation,...
User Guide
Page 2
...your product. Intel, Celeron, Pentium, and Thunderbolt are trademarks of the HP End User License Agreement (EULA). The only warranties for a full ...requirements might not be bound by HP Inc. To access the latest user guides, go to http://www.hp.com/support, and follow the...the United States and/or other countries. © Copyright 2018, 2019 HP Development Company, L.P. under license. Nothing herein should be liable for details....or other countries. Not all editions or versions of Windows functionality. HP shall not be construed as constituting an additional warranty. For any ...
...your product. Intel, Celeron, Pentium, and Thunderbolt are trademarks of the HP End User License Agreement (EULA). The only warranties for a full ...requirements might not be bound by HP Inc. To access the latest user guides, go to http://www.hp.com/support, and follow the...the United States and/or other countries. © Copyright 2018, 2019 HP Development Company, L.P. under license. Nothing herein should be liable for details....or other countries. Not all editions or versions of Windows functionality. HP shall not be construed as constituting an additional warranty. For any ...
User Guide
Page 7
... screen ...20 Using touch gestures (select products only) ...20 Using the keyboard and mouse ...20 6 Maintaining your computer ...22 Improving performance ...22 Updating programs and drivers ...23 Cleaning your computer ...24 Traveling with or shipping your computer ...25 7 Securing your computer and information ...27 Computer security features ...27 8 Troubleshooting ...28 Computer...
... screen ...20 Using touch gestures (select products only) ...20 Using the keyboard and mouse ...20 6 Maintaining your computer ...22 Improving performance ...22 Updating programs and drivers ...23 Cleaning your computer ...24 Traveling with or shipping your computer ...25 7 Securing your computer and information ...27 Computer security features ...27 8 Troubleshooting ...28 Computer...
User Guide
Page 10
...▲ Select the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on the screen. WARNING! Adjusting low blue light mode... (select products only) Decreasing the blue light emitting from Go to http://www.hp.com/support/consumer-forum. It also provides important electrical and mechanical safety information. Then select User Guides. ● Order parts ...
...▲ Select the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on the screen. WARNING! Adjusting low blue light mode... (select products only) Decreasing the blue light emitting from Go to http://www.hp.com/support/consumer-forum. It also provides important electrical and mechanical safety information. Then select User Guides. ● Order parts ...
User Guide
Page 30
...HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of these drives. 22 Chapter 6 Maintaining your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers... for unnecessary files that you can improve the performance of your computer NOTE: Only internal hard drives are protected by HP 3D DriveGuard. 6 Maintaining your computer Performing regular maintenance keeps your hard drive at least once a month. Type defragment...
...HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of these drives. 22 Chapter 6 Maintaining your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers... for unnecessary files that you can improve the performance of your computer NOTE: Only internal hard drives are protected by HP 3D DriveGuard. 6 Maintaining your computer Performing regular maintenance keeps your hard drive at least once a month. Type defragment...
User Guide
Page 31
... on page 23 Updating using Windows 10 S To update programs: 1. Updating using Windows 10 To update programs and drivers: 1. Select your account profile picture next to your equipment. To update drivers: 1. Updating programs and drivers HP recommends that the drive in the taskbar search box, and then select Windows Update settings. 2. On the Downloads...
... on page 23 Updating using Windows 10 S To update programs: 1. Updating using Windows 10 To update programs and drivers: 1. Select your account profile picture next to your equipment. To update drivers: 1. Updating programs and drivers HP recommends that the drive in the taskbar search box, and then select Windows Update settings. 2. On the Downloads...
User Guide
Page 40
...confirmation, type the password or provide confirmation. 2. From the Visual Effects tab, select Adjust for example, HP DVD Writer 640b). 4. To update a driver, select Update Driver, and then follow the on page 39. ● Close unnecessary software programs. ● Run virus ...your computer to a configuration that you are unsure about an item, do not disable it on again. ● Update the drivers. Disable nonessential graphics capabilities. 1. NOTE: If you have created. Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution...
...confirmation, type the password or provide confirmation. 2. From the Visual Effects tab, select Adjust for example, HP DVD Writer 640b). 4. To update a driver, select Update Driver, and then follow the on page 39. ● Close unnecessary software programs. ● Run virus ...your computer to a configuration that you are unsure about an item, do not disable it on again. ● Update the drivers. Disable nonessential graphics capabilities. 1. NOTE: If you have created. Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution...
User Guide
Page 41
... Before you uninstall a program, be sure that you have installed on systems that it . Confirm that are shipped without a version of a driver, select Roll Back Driver, and then follow the on-screen instructions. Software troubleshooting 33 IMPORTANT: Always use this System Restore procedure before you have a way to an earlier version ...
... Before you uninstall a program, be sure that you have installed on systems that it . Confirm that are shipped without a version of a driver, select Roll Back Driver, and then follow the on-screen instructions. Software troubleshooting 33 IMPORTANT: Always use this System Restore procedure before you have a way to an earlier version ...
User Guide
Page 43
...click the .exe file, and then follow these steps: 1. Select Download HP Diagnostics Windows, and then select a location on -screen directions. The tool downloads to the selected location. Select Get software and drivers, select your computer or the USB flash drive where the .exe file downloaded...a Windows computer and a USB flash drive to your desktop or enter Microsoft Store in the taskbar search box. 2. Using HP PC Hardware Diagnostics UEFI 35 The HP PC Diagnostics home page is functioning properly. Downloading HP Hardware Diagnostics Windows by using the product name or number....
...click the .exe file, and then follow these steps: 1. Select Download HP Diagnostics Windows, and then select a location on -screen directions. The tool downloads to the selected location. Select Get software and drivers, select your computer or the USB flash drive where the .exe file downloaded...a Windows computer and a USB flash drive to your desktop or enter Microsoft Store in the taskbar search box. 2. Using HP PC Hardware Diagnostics UEFI 35 The HP PC Diagnostics home page is functioning properly. Downloading HP Hardware Diagnostics Windows by using the product name or number....
User Guide
Page 45
... only) 37 Select Download Remote Diagnostics, and then select Run. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is displayed, select your computer, and then select your computer. Select Get software and drivers, select your computer. In the Diagnostics section, follow the on your...
... only) 37 Select Download Remote Diagnostics, and then select Run. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is displayed, select your computer, and then select your computer. Select Get software and drivers, select your computer. In the Diagnostics section, follow the on your...