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... change without prior written consent from Compaq Computer Corporation. 1999 Compaq Computer Corporation. Product names mentioned herein may be photocopied or reproduced in this guide is furnished under a license agreement or nondisclosure agreement. Compaq and Deskpro are registered trademarks of Intel Corporation....names of Microsoft products referenced herein are trademarks of Intel Corporation. Deskpro Service Reference Guide First Edition (July 1999) Part Number 123385-001 Spare Part Number 152611-001 Compaq Computer Corporation No part of this guide may be used or ...
... change without prior written consent from Compaq Computer Corporation. 1999 Compaq Computer Corporation. Product names mentioned herein may be photocopied or reproduced in this guide is furnished under a license agreement or nondisclosure agreement. Compaq and Deskpro are registered trademarks of Intel Corporation....names of Microsoft products referenced herein are trademarks of Intel Corporation. Deskpro Service Reference Guide First Edition (July 1999) Part Number 123385-001 Spare Part Number 152611-001 Compaq Computer Corporation No part of this guide may be used or ...
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... Workstation 4.0 1-1 1.2.1 Installing Windows NT Workstation 4.0 over a Network 1-1 1.2.2 Installing or Upgrading Device Drivers 1-2 1.2.3 Creating an Emergency Repair Diskette 1-2 1.2.4 Using the Emergency Repair Diskette 1-2 1.3 Registering the Computer 1-3 1.4 Compaq Software ...1-3 chapter 2 Setup Utilities and Diagnostic Features 2.1. Computer Setup Utilities 2-1 2.1.1 Using Computer Setup Utilities 2-2 2.1.2 Computer Setup Menu 2-3 2.2 Computer Diagnostics ...2-6 2.2.1 Create a Diagnostics Diskette 2-6 DOS-Based...2-6 Windows...
... Workstation 4.0 1-1 1.2.1 Installing Windows NT Workstation 4.0 over a Network 1-1 1.2.2 Installing or Upgrading Device Drivers 1-2 1.2.3 Creating an Emergency Repair Diskette 1-2 1.2.4 Using the Emergency Repair Diskette 1-2 1.3 Registering the Computer 1-3 1.4 Compaq Software ...1-3 chapter 2 Setup Utilities and Diagnostic Features 2.1. Computer Setup Utilities 2-1 2.1.1 Using Computer Setup Utilities 2-2 2.1.2 Computer Setup Menu 2-3 2.2 Computer Diagnostics ...2-6 2.2.1 Create a Diagnostics Diskette 2-6 DOS-Based...2-6 Windows...
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... Button 3-13 3.4.6 Power Management 3-13 3.4.7 Enhanced Support Software CD and World Wide Web Site 3-14 3.4.8 Compaq Integrated Software 3-14 3.5 Building Blocks and Partners 3-15 3.5.1 Desktop Management Interface (DMI 3-15 3.5.2 Compaq Insight Manager and the Insight Management Agents 3-15 3.5.3 Compaq Management Solutions Partners Program 3-15 appendix A Connector Pin Assignments ...A-1 appendix B Power Cord Set Requirements ...B-1 appendix...
... Button 3-13 3.4.6 Power Management 3-13 3.4.7 Enhanced Support Software CD and World Wide Web Site 3-14 3.4.8 Compaq Integrated Software 3-14 3.5 Building Blocks and Partners 3-15 3.5.1 Desktop Management Interface (DMI 3-15 3.5.2 Compaq Insight Manager and the Insight Management Agents 3-15 3.5.3 Compaq Management Solutions Partners Program 3-15 appendix A Connector Pin Assignments ...A-1 appendix B Power Cord Set Requirements ...B-1 appendix...
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... in this manner indicates that can create a safety hazard. Improper repairs can be electrically grounded. preface ABOUT THIS GUIDE This Deskpro Service Reference Guide is designed to any warranty. Because of the complexity of Personal Computers without notice. CAUTION: The computer is... reserves the right to make modifications to be used for reference when servicing the Compaq Deskpro Personal Computers. All troubleshooting and repair procedures are detailed to the Compaq Deskpro Family of the individual boards and subassemblies, no one should attempt to make repairs...
... in this manner indicates that can create a safety hazard. Improper repairs can be electrically grounded. preface ABOUT THIS GUIDE This Deskpro Service Reference Guide is designed to any warranty. Because of the complexity of Personal Computers without notice. CAUTION: The computer is... reserves the right to make modifications to be used for reference when servicing the Compaq Deskpro Personal Computers. All troubleshooting and repair procedures are detailed to the Compaq Deskpro Family of the individual boards and subassemblies, no one should attempt to make repairs...
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Additional Documentation The following documentation is available to support these products: TUser Documentation TTechnical Training Guides TCompaq Service Advisories and Bulletins TCompaq QuickFind TTechnical Reference Guide TCompaq Service Quick Reference Guide TCompaq Maintenance & Service Guide viii About This Guide
Additional Documentation The following documentation is available to support these products: TUser Documentation TTechnical Training Guides TCompaq Service Advisories and Bulletins TCompaq QuickFind TTechnical Reference Guide TCompaq Service Quick Reference Guide TCompaq Maintenance & Service Guide viii About This Guide
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... NT needs access to install or upgrade Windows NT, see the Windows NT Resource Kit and its subdirectories provide the Compaq-specific integration of the installation procedures as a distribution share point to computers equipped with a diskette drive. This points Windows...only to the appropriate drivers and allows installation of boot diskettes should the Emergency Repair Diskette be completed. Click Start Æ Compaq Information Center Æ Create Emergency Repair Diskette. 2. Using the Emergency Repair Diskette ✎ The following steps: 1. These diskettes...
... NT needs access to install or upgrade Windows NT, see the Windows NT Resource Kit and its subdirectories provide the Compaq-specific integration of the installation procedures as a distribution share point to computers equipped with a diskette drive. This points Windows...only to the appropriate drivers and allows installation of boot diskettes should the Emergency Repair Diskette be completed. Click Start Æ Compaq Information Center Æ Create Emergency Repair Diskette. 2. Using the Emergency Repair Diskette ✎ The following steps: 1. These diskettes...
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... the instructions that time on the screen. 1.3 Registering the Computer The computer should be configured automatically the first time the computer is supplied with many desktop models Deskpro Service Reference Guide 1-3 The following Compaq software will also be installed at that appear on selected models: Computer Setup Utilities and diagnostic features ...
... the instructions that time on the screen. 1.3 Registering the Computer The computer should be configured automatically the first time the computer is supplied with many desktop models Deskpro Service Reference Guide 1-3 The following Compaq software will also be installed at that appear on selected models: Computer Setup Utilities and diagnostic features ...
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... power-on the computer are recognized by the system and functioning properly. Determine information about the computer system when contacting Compaq Customer Support. If a POST error occurs, the error is entered. Select Clean or Descriptive mode for processor, graphics...default); ❏ periodically Full Boot (from every 1 to boot the operating system when the power-on or restarted. Deskpro Service Reference Guide 2-1 Compaq Computer Setup Utilities and diagnostic features provide information needed about the operating environment of the mode selected. These tools can ...
... power-on the computer are recognized by the system and functioning properly. Determine information about the computer system when contacting Compaq Customer Support. If a POST error occurs, the error is entered. Select Clean or Descriptive mode for processor, graphics...default); ❏ periodically Full Boot (from every 1 to boot the operating system when the power-on or restarted. Deskpro Service Reference Guide 2-1 Compaq Computer Setup Utilities and diagnostic features provide information needed about the operating environment of the mode selected. These tools can ...
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... a Diagnostics Diskette DOS-Based ✎ The following section applies only to computers equipped with a diskette drive. Running Test is Enhanced Compaq Insight Personal Edition (Diagnostics for testing. 2-6 Setup Utilities and Diagnostic Features 2.2 2.2.1 2.2.2 2.2.3 Computer Diagnostics ✎ The following section... run DIR C:\DIAGDISK\SP*.EXE. Computer Checkup (TEST) Use Computer Checkup (TEST) in the following instances to the Compaq Customer Support Center. Reproduce the same environment on the screen. Insert a blank, 1.44MB formatted diskette into the ...
... a Diagnostics Diskette DOS-Based ✎ The following section applies only to computers equipped with a diskette drive. Running Test is Enhanced Compaq Insight Personal Edition (Diagnostics for testing. 2-6 Setup Utilities and Diagnostic Features 2.2 2.2.1 2.2.2 2.2.3 Computer Diagnostics ✎ The following section... run DIR C:\DIAGDISK\SP*.EXE. Computer Checkup (TEST) Use Computer Checkup (TEST) in the following instances to the Compaq Customer Support Center. Reproduce the same environment on the screen. Insert a blank, 1.44MB formatted diskette into the ...
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...Quick Check Diagnostics-This option runs a quick, general test on to run TEST or INSPECT, you have created. devices from those available in Compaq Diagnostics for instructions. 1. Select one of the following from the diagnostics diskette you must create a diagnostics diskette. See Section 2.2.1, "Create a ... the Esc key to but may vary slightly from other manufacturers may not be sure that TEST correctly detected the devices installed. Deskpro Service Reference Guide 2-7 Press Enter to view the device list. If errors occur, they are displayed when the testing is incorrect...
...Quick Check Diagnostics-This option runs a quick, general test on to run TEST or INSPECT, you have created. devices from those available in Compaq Diagnostics for instructions. 1. Select one of the following from the diagnostics diskette you must create a diagnostics diskette. See Section 2.2.1, "Create a ... the Esc key to but may vary slightly from other manufacturers may not be sure that TEST correctly detected the devices installed. Deskpro Service Reference Guide 2-7 Press Enter to view the device list. If errors occur, they are displayed when the testing is incorrect...
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...an overview of the following options: Detailed Report (All Categories), Summary Report (All Categories), or Current Category. 2.2.4 Enhanced Compaq Insight Personal Edition (Windows) Enhanced Compaq Insight Personal Edition is a component of Intelligent Manageability that allows you to view: System overview AssetControl information... management settings System health Operating system Windows version Depending on the version, Compaq Insight Personal Edition may include diagnostic tests to determine if all the devices installed on the computer are recognized by...
...an overview of the following options: Detailed Report (All Categories), Summary Report (All Categories), or Current Category. 2.2.4 Enhanced Compaq Insight Personal Edition (Windows) Enhanced Compaq Insight Personal Edition is a component of Intelligent Manageability that allows you to view: System overview AssetControl information... management settings System health Operating system Windows version Depending on the version, Compaq Insight Personal Edition may include diagnostic tests to determine if all the devices installed on the computer are recognized by...
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... damage, you should keep a backup copy of all of the software preinstalled on the hard drive. Ordering Backup Diskettes You can order all diskette purchases. Deskpro Service Reference Guide 2-9 Select the Test tab. 2. Select Interactive Mode or Unattended Mode. 4. You can order a set . When selected, a red.... Click Print or Save the error information in the box. 3. Refer to select or deselect it . Another option is the Compaq Deskpro Supplement CD, which accompanies many desktop models and enables the user to display more detailed information and recommended actions.
... damage, you should keep a backup copy of all of the software preinstalled on the hard drive. Ordering Backup Diskettes You can order all diskette purchases. Deskpro Service Reference Guide 2-9 Select the Test tab. 2. Select Interactive Mode or Unattended Mode. 4. You can order a set . When selected, a red.... Click Print or Save the error information in the box. 3. Refer to select or deselect it . Another option is the Compaq Deskpro Supplement CD, which accompanies many desktop models and enables the user to display more detailed information and recommended actions.
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...while the message is displayed, you must turn off the computer, then on all 1999 and later model computers. 2.3.2 2.4 Compaq Restore CD The Compaq Restore CD offers easy deployment and recovery of hard drive failure or corruption. Each computer has a randomly generated 32-digit ...the list and press Enter. Unique Universal Identification (UUID) This feature is specific to each desktop model and accompanies many desktop models along with the Microsoft operating system CD, the Compaq Restore CD enables the user to access the utility. 3. The random number is then printed...
...while the message is displayed, you must turn off the computer, then on all 1999 and later model computers. 2.3.2 2.4 Compaq Restore CD The Compaq Restore CD offers easy deployment and recovery of hard drive failure or corruption. Each computer has a randomly generated 32-digit ...the list and press Enter. Unique Universal Identification (UUID) This feature is specific to each desktop model and accompanies many desktop models along with the Microsoft operating system CD, the Compaq Restore CD enables the user to access the utility. 3. The random number is then printed...
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... Management Building Blocks and Partners This section provides an introduction to Intelligent Manageability concepts and features. Deskpro Service Reference Guide 3-1 It is built upon industry-standard building blocks, including DMI 2.0, Web-Based Enterprise... Initial Configuration and Deployment Compaq computers come with Compaq Management Solutions Partners and Compaq Insight Manager. 3 chapter INTELLIGENT MANAGEABILITY 3.1 3.1.1 Compaq Intelligent Manageability is the best, most comprehensive set of the desktop and portable PC, Intelligent Manageability delivers significant...
... Management Building Blocks and Partners This section provides an introduction to Intelligent Manageability concepts and features. Deskpro Service Reference Guide 3-1 It is built upon industry-standard building blocks, including DMI 2.0, Web-Based Enterprise... Initial Configuration and Deployment Compaq computers come with Compaq Management Solutions Partners and Compaq Insight Manager. 3 chapter INTELLIGENT MANAGEABILITY 3.1 3.1.1 Compaq Intelligent Manageability is the best, most comprehensive set of the desktop and portable PC, Intelligent Manageability delivers significant...
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...panel has been removed. Can be set to require the setup password to the removable media drives. Compaq also offers several solutions for networked PCs. Indicates that is best suited to your environment and to valuable computer components and information. DriveLock prevents...parallel, USB (universal serial bus), or infrared interface. Follow the instructions on the hard disk, even when removed from the Compaq Computer Setup Utilities menu. Installing an operating system. Installing application software or drivers. Seamless, automatic integration between ...
...panel has been removed. Can be set to require the setup password to the removable media drives. Compaq also offers several solutions for networked PCs. Indicates that is best suited to your environment and to valuable computer components and information. DriveLock prevents...parallel, USB (universal serial bus), or infrared interface. Follow the instructions on the hard disk, even when removed from the Compaq Computer Setup Utilities menu. Installing an operating system. Installing application software or drivers. Seamless, automatic integration between ...
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...the interior of the screen, press the F10 key. Establishing a Setup Password Using Computer Setup Establishing a setup password through the Compaq Computer Setup Utilities menu. Select Security, then select Setup Password and follow the instructions on or restart the computer. add a cable... refer to the internal components. Memory Change Alerts Detects when DIMMs (dual inline memory modules) have been added, moved, or removed; Deskpro Service Reference Guide 3-3 This is a softwarecontrollable cover lock, controlled by setup password). You'll need to be used to secure the ...
...the interior of the screen, press the F10 key. Establishing a Setup Password Using Computer Setup Establishing a setup password through the Compaq Computer Setup Utilities menu. Select Security, then select Setup Password and follow the instructions on or restart the computer. add a cable... refer to the internal components. Memory Change Alerts Detects when DIMMs (dual inline memory modules) have been added, moved, or removed; Deskpro Service Reference Guide 3-3 This is a softwarecontrollable cover lock, controlled by setup password). You'll need to be used to secure the ...
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...processor, allowing you to disable the lock, you experience non-correctable cache memory errors. Deskpro Service Reference Guide 3-7 Select Security, then select Smart Cover and the Unlocked option. ... lower-right corner of critical data and minimize unplanned downtime. Turn on using Compaq Insight Personal Edition. Using the Smart Cover FailSafe Key If you enable the Smart... processors, free of the following circumstances: Power outage Startup failure PC component failure (e.g., processor or power supply) Forgotten password CAUTION: The Smart Cover ...
...processor, allowing you to disable the lock, you experience non-correctable cache memory errors. Deskpro Service Reference Guide 3-7 Select Security, then select Smart Cover and the Unlocked option. ... lower-right corner of critical data and minimize unplanned downtime. Turn on using Compaq Insight Personal Edition. Using the Smart Cover FailSafe Key If you enable the Smart... processors, free of the following circumstances: Power outage Startup failure PC component failure (e.g., processor or power supply) Forgotten password CAUTION: The Smart Cover ...
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... and failure indication parameters, such as it prior to experiencing downtime or loss of charge, before the modules actually fail. When Compaq Deskpro Computers are built, each installed hard drive is tested using DPS and a permanent record of key information is run the DPS ...power surge. You can use this information to help diagnose problems that tracks the internal temperature of data as abnormal variations in select Compaq Deskpro computers. ECC memory modules are damaged or data is transferred between an Ultra ATA hard drive and the system's core logic. Should ...
... and failure indication parameters, such as it prior to experiencing downtime or loss of charge, before the modules actually fail. When Compaq Deskpro Computers are built, each installed hard drive is tested using DPS and a permanent record of key information is run the DPS ...power surge. You can use this information to help diagnose problems that tracks the internal temperature of data as abnormal variations in select Compaq Deskpro computers. ECC memory modules are damaged or data is transferred between an Ultra ATA hard drive and the system's core logic. Should ...
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...in greater productivity and lower total cost of and greater control over Compaq desktop ROM images over the network. The Remote Management Administrators Guide is included...compaq.com. The Support Software CD and Web site includes updated ROM images and device drivers which can also be secure and fail-safe. By establishing a setup password in a consistent deployment of ownership. Deskpro...protect the ROM from Compaq are digitally signed to the online Remote Management Administrators Guide. Compaq created the Remote ROM Flash capability to client PCs using these software ...
...in greater productivity and lower total cost of and greater control over Compaq desktop ROM images over the network. The Remote Management Administrators Guide is included...compaq.com. The Support Software CD and Web site includes updated ROM images and device drivers which can also be secure and fail-safe. By establishing a setup password in a consistent deployment of ownership. Deskpro...protect the ROM from Compaq are digitally signed to the online Remote Management Administrators Guide. Compaq created the Remote ROM Flash capability to client PCs using these software ...
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... setup password. The light remains turned on to resume normal system operation. Try another ROMPaq diskette. Insert a valid ROMPaq diskette, turn the power on , contact Compaq customer support. The following table lists the various keyboard light combinations as well as the meaning and action associated with each combination. If the light... OFF OFF System could not start from diskette because the ROMPaq diskette is not present, is bad, or the drive is not ready. Keyboard Lights Deskpro Service Reference Guide 3-11 ON ON ON ROM upgrade successfully completed.
... setup password. The light remains turned on to resume normal system operation. Try another ROMPaq diskette. Insert a valid ROMPaq diskette, turn the power on , contact Compaq customer support. The following table lists the various keyboard light combinations as well as the meaning and action associated with each combination. If the light... OFF OFF System could not start from diskette because the ROMPaq diskette is not present, is bad, or the drive is not ready. Keyboard Lights Deskpro Service Reference Guide 3-11 ON ON ON ROM upgrade successfully completed.