HP Deskjet 9800 - User Guide
Page 7
Cancelling a print job ...77 5 Using the Toolbox Toolbox overview ...80 Printer Status tab ...8. 1 Information tab ...82 HP Instant Support ...82 Security and privacy ...83 To gain access to HP Instant Support 83 myPrintMileage ...84 Printer Services tab ...85 Using the HP Inkjet Toolbox (Macintosh 86 Viewing the HP Inkjet Toolbox panels 86 6 Troubleshooting Troubleshooting tips and resources ...88 General...
Cancelling a print job ...77 5 Using the Toolbox Toolbox overview ...80 Printer Status tab ...8. 1 Information tab ...82 HP Instant Support ...82 Security and privacy ...83 To gain access to HP Instant Support 83 myPrintMileage ...84 Printer Services tab ...85 Using the HP Inkjet Toolbox (Macintosh 86 Viewing the HP Inkjet Toolbox panels 86 6 Troubleshooting Troubleshooting tips and resources ...88 General...
HP Deskjet 9800 - User Guide
Page 9
... 112 Resolving automatic two-sided printing problems 113 Resolving network printing problems 114 7 Printer lights reference Understanding the printer lights ...116 8 HP supplies and accessories Ordering printing supplies through the Toolbox 122 Accessories ...123 Automatic two-sided printing accessory 123 Parallel cable ...123 USB cable ...123 Network interface ...123 Supplies ...1. 24 Print...
... 112 Resolving automatic two-sided printing problems 113 Resolving network printing problems 114 7 Printer lights reference Understanding the printer lights ...116 8 HP supplies and accessories Ordering printing supplies through the Toolbox 122 Accessories ...123 Automatic two-sided printing accessory 123 Parallel cable ...123 USB cable ...123 Network interface ...123 Supplies ...1. 24 Print...
HP Deskjet 9800 - User Guide
Page 12
... the media in shades of gray using the borderless printing feature. Print high-quality, black-and-white photographs in the printer, particularly when used with HP media. ■ Cancel button - Prints up to 330 x 483 mm (13 x 19 inches) or A3+ borderless. ■ Automatic two-... pages on a single sheet of paper. 2 1 Welcome Print high-quality panoramic photographs with the HP Deskjet 9800d, 9803d, and 9808d. See printer driver online help tools for 30 minutes. ■ Toolbox - The printer goes into a low-power, energy-efficient mode after it has been idle for solving...
... the media in shades of gray using the borderless printing feature. Print high-quality, black-and-white photographs in the printer, particularly when used with HP media. ■ Cancel button - Prints up to 330 x 483 mm (13 x 19 inches) or A3+ borderless. ■ Automatic two-... pages on a single sheet of paper. 2 1 Welcome Print high-quality panoramic photographs with the HP Deskjet 9800d, 9803d, and 9808d. See printer driver online help tools for 30 minutes. ■ Toolbox - The printer goes into a low-power, energy-efficient mode after it has been idle for solving...
HP Deskjet 9800 - User Guide
Page 13
...six-ink printing, which keeps track of the Toolbox (such as print speeds, tray capacity, and system requirements. Describes the features of printer usage information). Also explains how to take if necessary. ■ HP supplies and accessories - Also contains a Declaration...Regulatory information - Describes and illustrates printer light combinations, what they indicate, and what action to order printing supplies directly through the Toolbox. ■ Troubleshooting - Lists information such as ink level information, print cartridge maintenance, and links to install the duplex unit....
...six-ink printing, which keeps track of the Toolbox (such as print speeds, tray capacity, and system requirements. Describes the features of printer usage information). Also explains how to take if necessary. ■ HP supplies and accessories - Also contains a Declaration...Regulatory information - Describes and illustrates printer light combinations, what they indicate, and what action to order printing supplies directly through the Toolbox. ■ Troubleshooting - Lists information such as ink level information, print cartridge maintenance, and links to install the duplex unit....
HP Deskjet 9800 - User Guide
Page 14
...version of the features in the printer driver. Provides an explanation of this guide from the printer driver. ■ HP Inkjet Toolbox (Macintosh) -Contains tools to printer maintenance services. Available from the following resources: ■ Setup poster - Provides... you create customized installation packages, an electronic copy of charge. See Printing a diagnostics page. ■ HP websites - Helps you choose an installation option that includes the Toolbox. ■ Printer-driver onscreen help (Windows) - Provides the latest printer software, product and support information...
...version of the features in the printer driver. Provides an explanation of this guide from the printer driver. ■ HP Inkjet Toolbox (Macintosh) -Contains tools to printer maintenance services. Available from the following resources: ■ Setup poster - Provides... you create customized installation packages, an electronic copy of charge. See Printing a diagnostics page. ■ HP websites - Helps you choose an installation option that includes the Toolbox. ■ Printer-driver onscreen help (Windows) - Provides the latest printer software, product and support information...
HP Deskjet 9800 - User Guide
Page 20
...then click Run. Direct connection You can connect the printer directly to your printer. The CD menu runs automatically. See Using the Toolbox. 1 Close any running Windows, you can connect additional printers to the same computer with the easiest setup experience. Installing printer ...software and sharing the printer When setting up the printer, HP recommends that you install the Toolbox, which provides status and maintenance information about your computer using a USB cable or an IEEE 1284-compliant bidirectional...
...then click Run. Direct connection You can connect the printer directly to your printer. The CD menu runs automatically. See Using the Toolbox. 1 Close any running Windows, you can connect additional printers to the same computer with the easiest setup experience. Installing printer ...software and sharing the printer When setting up the printer, HP recommends that you install the Toolbox, which provides status and maintenance information about your computer using a USB cable or an IEEE 1284-compliant bidirectional...
HP Deskjet 9800 - User Guide
Page 21
... screen to complete the installation. 5 When prompted, connect the USB or parallel cable to the USB or parallel connector of a selected computer (known as the Toolbox, which you must complete the installation program at this might take a short while). To connect the printer before installing the software If you have turned...
... screen to complete the installation. 5 When prompted, connect the USB or parallel cable to the USB or parallel connector of a selected computer (known as the Toolbox, which you must complete the installation program at this might take a short while). To connect the printer before installing the software If you have turned...
HP Deskjet 9800 - User Guide
Page 33
...different sizes. Using the print cartridges 23 From the Printer Status tab, click Ink Cartridge Information. ■ In Mac OS: From the HP Inkjet Toolbox, open the Toolbox. Use the black and tri-color print cartridges for use with the printer. 1 Black 2 Tri-color 3 Photo 4 Gray photo ...NOTE The availability of the print cartridge you are replacing. ■ In Windows: From the Toolbox if you have the same cartridge number as the print cartridge you are available for everyday print jobs. For more vibrant colors when printing color...
...different sizes. Using the print cartridges 23 From the Printer Status tab, click Ink Cartridge Information. ■ In Mac OS: From the HP Inkjet Toolbox, open the Toolbox. Use the black and tri-color print cartridges for use with the printer. 1 Black 2 Tri-color 3 Photo 4 Gray photo ...NOTE The availability of the print cartridge you are replacing. ■ In Windows: From the Toolbox if you have the same cartridge number as the print cartridge you are available for everyday print jobs. For more vibrant colors when printing color...
HP Deskjet 9800 - User Guide
Page 36
... top cover. For Macintosh 1 Load plain paper into the input tray (see Loading media in the input tray.) 2 Open the Toolbox: Click Start, point to Programs, HP Deskjet 9800 series, and then click HP Deskjet 9800 series Toolbox. -orOpen the printer driver (see Loading media in the input tray. Make sure the latch does not spring back open...
... top cover. For Macintosh 1 Load plain paper into the input tray (see Loading media in the input tray.) 2 Open the Toolbox: Click Start, point to Programs, HP Deskjet 9800 series, and then click HP Deskjet 9800 series Toolbox. -orOpen the printer driver (see Loading media in the input tray. Make sure the latch does not spring back open...
HP Deskjet 9800 - User Guide
Page 37
... is still a problem in the input tray). 2 Open the Toolbox: Click Start, point to clean the cartridges. Check the ink level before proceeding to Programs, HP Deskjet 9800 series, and then click HP Deskjet 9800 series Toolbox. -or- Clean the print cartridges if the printed characters are incomplete..., or if dots or lines are missing from the Toolbox or the printer driver. 1 Load plain paper...
... is still a problem in the input tray). 2 Open the Toolbox: Click Start, point to clean the cartridges. Check the ink level before proceeding to Programs, HP Deskjet 9800 series, and then click HP Deskjet 9800 series Toolbox. -or- Clean the print cartridges if the printed characters are incomplete..., or if dots or lines are missing from the Toolbox or the printer driver. 1 Load plain paper...
HP Deskjet 9800 - User Guide
Page 39
...If using only the Photo print cartridge, colors may be installed. Then, click Calibrate Color and follow the onscreen instructions. ■ HP Inkjet Toolbox (Macintosh): Click Calibrate Color and follow the onscreen instructions. If you are not satisfied with a single print cartridge NOTE To place ...NOTE Printing from one of the print cartridges runs out of the colors, you can calibrate colors manually, as described below. ■ Toolbox or printer driver (Windows): Click the Printer Services or Services tab. NOTE To calibrate color, both print cartridges. Using the print ...
...If using only the Photo print cartridge, colors may be installed. Then, click Calibrate Color and follow the onscreen instructions. ■ HP Inkjet Toolbox (Macintosh): Click Calibrate Color and follow the onscreen instructions. If you are not satisfied with a single print cartridge NOTE To place ...NOTE Printing from one of the print cartridges runs out of the colors, you can calibrate colors manually, as described below. ■ Toolbox or printer driver (Windows): Click the Printer Services or Services tab. NOTE To calibrate color, both print cartridges. Using the print ...
HP Deskjet 9800 - User Guide
Page 89
5 Using the Toolbox This section contains the following information: ● Toolbox overview ● Printer Status tab ● Information tab ● Printer Services tab ● Using the HP Inkjet Toolbox (Macintosh) 79
5 Using the Toolbox This section contains the following information: ● Toolbox overview ● Printer Status tab ● Information tab ● Printer Services tab ● Using the HP Inkjet Toolbox (Macintosh) 79
HP Deskjet 9800 - User Guide
Page 90
Toolbox overview The Toolbox provides status and maintenance information about your printer. Or, in the status area of the Windows taskbar (near the clock), click the Toolbox icon. 80 5 Using the Toolbox After installing the printer software, you can open the Toolbox by clicking Start, pointing to documentation and online help tools for solving printer problems. NOTE The Toolbox is available for Windows only. It also provides access to Programs, HP Deskjet 9800 series, and then clicking HP Deskjet 9800 series Toolbox. For Macintosh, see Using the HP Inkjet Toolbox (Macintosh).
Toolbox overview The Toolbox provides status and maintenance information about your printer. Or, in the status area of the Windows taskbar (near the clock), click the Toolbox icon. 80 5 Using the Toolbox After installing the printer software, you can open the Toolbox by clicking Start, pointing to documentation and online help tools for solving printer problems. NOTE The Toolbox is available for Windows only. It also provides access to Programs, HP Deskjet 9800 series, and then clicking HP Deskjet 9800 series Toolbox. For Macintosh, see Using the HP Inkjet Toolbox (Macintosh).
HP Deskjet 9800 - User Guide
Page 91
...printer status, such as ordering information. It lists printers that will provide you wish to enable myPrintMileage AutoSend, which will appear on HP supplies, as well as Printing job, Top cover open, and Print cartridge empty. Ink Cartridge Information Supplies Information Preferences To... ...compatible with the printer. View information on your printer usage in the myPrintMileage website. You can also choose to use with the Toolbox. Click this happens. The printer selection drop-down list lets you select the printer you with a closer forecast of printer error...
...printer status, such as ordering information. It lists printers that will provide you wish to enable myPrintMileage AutoSend, which will appear on HP supplies, as well as Printing job, Top cover open, and Print cartridge empty. Ink Cartridge Information Supplies Information Preferences To... ...compatible with the printer. View information on your printer usage in the myPrintMileage website. You can also choose to use with the Toolbox. Click this happens. The printer selection drop-down list lets you select the printer you with a closer forecast of printer error...
HP Deskjet 9800 - User Guide
Page 92
.... You must have Internet access to contact HP. Display help you resolve error messages specific to your device. 82 5 Using the Toolbox Display the printer model and firmware version number. Access the HP Instant Support website for your device. View ...help for your printer usage, using the printer, troubleshooting, and contacting HP. Troubleshooting Contact HP To... Click this operation. HP Instant Support HP Instant Support...
.... You must have Internet access to contact HP. Display help you resolve error messages specific to your device. 82 5 Using the Toolbox Display the printer model and firmware version number. Access the HP Instant Support website for your device. View ...help for your printer usage, using the printer, troubleshooting, and contacting HP. Troubleshooting Contact HP To... Click this operation. HP Instant Support HP Instant Support...
HP Deskjet 9800 - User Guide
Page 93
.... ■ Knowledge database Use the HP knowledge database to quickly find answers to start diagnosing the devices. An HP support expert will respond online to solve your device. In Toolbox, click the Information tab, and then click HP Instant Support. Information tab 83 HP Instant Support checks the computer, and ...a list of the data that is sent to open HP Instant Support. To gain access to HP Instant Support Use the Toolbox (Windows) to it by using the bookmark, the pages will not need to perform detailed diagnostic tests on the Instant ...
.... ■ Knowledge database Use the HP knowledge database to quickly find answers to start diagnosing the devices. An HP support expert will respond online to solve your device. In Toolbox, click the Information tab, and then click HP Instant Support. Information tab 83 HP Instant Support checks the computer, and ...a list of the data that is sent to open HP Instant Support. To gain access to HP Instant Support Use the Toolbox (Windows) to it by using the bookmark, the pages will not need to perform detailed diagnostic tests on the Instant ...
HP Deskjet 9800 - User Guide
Page 94
... on the myPrintMileage website. On the myPrintMileage website, you can see the following : ■ Toolbox (Windows) installed ■ Internet connection ■ Device connected NOTE HP recommends that you enable myPrintMileage to send data for a specific time period; export this data as...the service through the myPrintMileage site. myPrintMileage myPrintMileage is a service that HP provides to help you forecast device usage and plan the purchase of supplies. To gain access to myPrintMileage From the Toolbox (Windows): On the Information tab, click myPrintMileage, and then follow the...
... on the myPrintMileage website. On the myPrintMileage website, you can see the following : ■ Toolbox (Windows) installed ■ Internet connection ■ Device connected NOTE HP recommends that you enable myPrintMileage to send data for a specific time period; export this data as...the service through the myPrintMileage site. myPrintMileage myPrintMileage is a service that HP provides to help you forecast device usage and plan the purchase of supplies. To gain access to myPrintMileage From the Toolbox (Windows): On the Information tab, click myPrintMileage, and then follow the...
HP Deskjet 9800 - User Guide
Page 96
... photo print cartridges are available on the desktop. 2 Select Applications, Utilities, and then HP Printer Selector. Displaying the HP Inkjet Toolbox 1 Double-click the Macintosh HD icon on the HP Inkjet Toolbox Panel menu: ■ WOW!: Prints a sample page to view the print output quality...■ Calibrate: Aligns the print cartridges. ■ Calibrate Color: Adjusts color to correct problems with tint. Using the HP Inkjet Toolbox (Macintosh) The HP Inkjet Toolbox contains tools to calibrate the printer, clean the print cartridges, print a test page, print a configuration page for the ...
... photo print cartridges are available on the desktop. 2 Select Applications, Utilities, and then HP Printer Selector. Displaying the HP Inkjet Toolbox 1 Double-click the Macintosh HD icon on the HP Inkjet Toolbox Panel menu: ■ WOW!: Prints a sample page to view the print output quality...■ Calibrate: Aligns the print cartridges. ■ Calibrate Color: Adjusts color to correct problems with tint. Using the HP Inkjet Toolbox (Macintosh) The HP Inkjet Toolbox contains tools to calibrate the printer, clean the print cartridges, print a test page, print a configuration page for the ...
HP Deskjet 9800 - User Guide
Page 106
... clear protective tape is removed. See Changing print settings. Replace the missing print cartridge with a new one of the printer. If the Toolbox is missing or incorrect Check margin settings Make sure the margin settings for the document do not exceed the printable area of the print cartridges... one . You may be empty. To view the ink levels, print a diagnostics page (see Printing a diagnostics page). (For Windows, if the Toolbox is empty or removed. Blank page printed Check for photo paper and cannot be low on the page is installed, check the ink levels of...
... clear protective tape is removed. See Changing print settings. Replace the missing print cartridge with a new one of the printer. If the Toolbox is missing or incorrect Check margin settings Make sure the margin settings for the document do not exceed the printable area of the print cartridges... one . You may be empty. To view the ink levels, print a diagnostics page (see Printing a diagnostics page). (For Windows, if the Toolbox is empty or removed. Blank page printed Check for photo paper and cannot be low on the page is installed, check the ink levels of...
HP Deskjet 9800 - User Guide
Page 109
...cartridges). Verify the ink levels of the print cartridges One of the print cartridges is empty or removed. Make sure the media used meets HP specifications (see Selecting print media), and try to print again. Replace the missing print cartridge with a new one of the print cartridges may...Wrong colors are printing ● Printout shows bleeding colors ● Colors do not line up properly ● Lines or dots are missing from HP Inkjet Toolbox.) If the print cartridge is low on ink. Poor print quality and unexpected printouts 99 For Macintosh, open the ink level panel from text ...
...cartridges). Verify the ink levels of the print cartridges One of the print cartridges is empty or removed. Make sure the media used meets HP specifications (see Selecting print media), and try to print again. Replace the missing print cartridge with a new one of the print cartridges may...Wrong colors are printing ● Printout shows bleeding colors ● Colors do not line up properly ● Lines or dots are missing from HP Inkjet Toolbox.) If the print cartridge is low on ink. Poor print quality and unexpected printouts 99 For Macintosh, open the ink level panel from text ...