User Guide
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......72 Connect your printer to your computer with a USB cable (non-network connection 73 Change from a USB connection to a wireless network 74 Advanced printer management tools (for networked printers 75 Tips for setting up and using a networked printer 77 8 Solve a problem ...79 Jams and paper-feed issues ...80 Ink cartridge issues ...85 Printing issues ...88 Copy issues ...96 Scan issues ...97 Network and connection issues ...98 Printer hardware issues ...100 Control panel error codes ...101 HP support ...102 Appendix A Technical information ...105 HP Company notices ...106 Specifications...
......72 Connect your printer to your computer with a USB cable (non-network connection 73 Change from a USB connection to a wireless network 74 Advanced printer management tools (for networked printers 75 Tips for setting up and using a networked printer 77 8 Solve a problem ...79 Jams and paper-feed issues ...80 Ink cartridge issues ...85 Printing issues ...88 Copy issues ...96 Scan issues ...97 Network and connection issues ...98 Printer hardware issues ...100 Control panel error codes ...101 HP support ...102 Appendix A Technical information ...105 HP Company notices ...106 Specifications...
User Guide
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Wireless status icons: Show the status of the black cartridge. When you are copying documents, and alternates between the letter E and a number when the printer is in an error state. A blinking light indicates a problem with the connection to replace cartridges until the print quality becomes unacceptable. 6 Chapter 2 Get started ENWW Copying will start two seconds after the last button press. Start Copy Black button: Starts a black-and-white copy job. Control panel display icons Icon Description Number of copies icon: Shows the number of HP ePrint. Ink Level...
Wireless status icons: Show the status of the black cartridge. When you are copying documents, and alternates between the letter E and a number when the printer is in an error state. A blinking light indicates a problem with the connection to replace cartridges until the print quality becomes unacceptable. 6 Chapter 2 Get started ENWW Copying will start two seconds after the last button press. Start Copy Black button: Starts a black-and-white copy job. Control panel display icons Icon Description Number of copies icon: Shows the number of HP ePrint. Ink Level...
User Guide
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... not connected to the Web Services server. The HP ePrint feature is missing. - Ink Level icons and Ink Alert light ● One of the ink cartridges is missing, the printer enters single-cartridge mode. ENWW Control panel lights and display icons status 9 The corresponding ink cartridge is installed improperly, or still has plastic tape on . For information about the single-cartridge mode, see Replace ink cartridges on page 58. ● Both Ink Level icons are installed in the printer, remove the corresponding ink cartridge, make...
... not connected to the Web Services server. The HP ePrint feature is missing. - Ink Level icons and Ink Alert light ● One of the ink cartridges is missing, the printer enters single-cartridge mode. ENWW Control panel lights and display icons status 9 The corresponding ink cartridge is installed improperly, or still has plastic tape on . For information about the single-cartridge mode, see Replace ink cartridges on page 58. ● Both Ink Level icons are installed in the printer, remove the corresponding ink cartridge, make...
User Guide
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... time, the Error icon, the Paper Error icon, and the Resume light are blinking. Cause Solution The printer receives a printing job, starts feeding paper, and detects that the paper width for the printing job. Press either the Resume button ( ) or the Cancel button ( ) to continue printing. Number of copies icon ● The Number of the loaded paper. To avoid the paper size mismatch problem, do one of copies icon is no paper in the input tray. For more information, see Load...
... time, the Error icon, the Paper Error icon, and the Resume light are blinking. Cause Solution The printer receives a printing job, starts feeding paper, and detects that the paper width for the printing job. Press either the Resume button ( ) or the Cancel button ( ) to continue printing. Number of copies icon ● The Number of the loaded paper. To avoid the paper size mismatch problem, do one of copies icon is no paper in the input tray. For more information, see Load...
User Guide
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... Solution Open the cartridge access door and make sure the carriage is alternating between the letter E and the number 3. To avoid the paper length mismatch problem, do one of the following before printing. - At the same time, the Resume light and the Ink Alert light are blinking. To continue printing the remaining pages, press the Resume button ( ). Cause Solution The printer receives a multi-page printing job, detects that matches the paper size setting...
... Solution Open the cartridge access door and make sure the carriage is alternating between the letter E and the number 3. To avoid the paper length mismatch problem, do one of the following before printing. - At the same time, the Resume light and the Ink Alert light are blinking. To continue printing the remaining pages, press the Resume button ( ). Cause Solution The printer receives a multi-page printing job, detects that matches the paper size setting...
User Guide
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...-free for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you are independently tested to meet high standards of print paper types before buying large quantities. Paper basics The printer is designed to work well with most types of printing affordable, lab-quality photos with your HP ENWW Paper basics 21 Visit the HP website at a low cost, using HP papers that are specifically...
...-free for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you are independently tested to meet high standards of print paper types before buying large quantities. Paper basics The printer is designed to work well with most types of printing affordable, lab-quality photos with your HP ENWW Paper basics 21 Visit the HP website at a low cost, using HP papers that are specifically...
User Guide
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... two-sided matte paper perfect for report covers, special presentations, brochures, mailers, and calendars. They are long lasting and vivid, print after print. To order HP papers and other everyday documents. Original HP inks and HP Advanced Photo Paper have been designed to work well with crisp, vivid color, bolder blacks and shorter dry-time than documents printed on both sides for an impressive look and feel . ● HP Brochure Paper 180g Glossy or HP Professional Paper...
... two-sided matte paper perfect for report covers, special presentations, brochures, mailers, and calendars. They are long lasting and vivid, print after print. To order HP papers and other everyday documents. Original HP inks and HP Advanced Photo Paper have been designed to work well with crisp, vivid color, bolder blacks and shorter dry-time than documents printed on both sides for an impressive look and feel . ● HP Brochure Paper 180g Glossy or HP Professional Paper...
User Guide
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... the Print dialog, choose Paper Handling from the Print on -screen instructions to Normal. 3. To print on both sides of the odd numbered pages have loaded the correct paper. ● Select the orientation. ● Enter the scaling percentage. 4. Make sure your printer is open. Set Pages to Print to print. For more information about loading paper, see Load media on your software, select Print. 2. Click Print. From your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer...
... the Print dialog, choose Paper Handling from the Print on -screen instructions to Normal. 3. To print on both sides of the odd numbered pages have loaded the correct paper. ● Select the orientation. ● Enter the scaling percentage. 4. Make sure your printer is open. Set Pages to Print to print. For more information about loading paper, see Load media on your software, select Print. 2. Click Print. From your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer...
User Guide
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... the Pages per Sheet drop-down list. - It also allows you to print a high quality black and white image. Paper loading tips ● Load a stack of the paper in the stack should have the appropriate settings. All of paper (not just one page). Install both the black and tri-color cartridges correctly. Check the estimated ink levels in Grayscale: Allows you to print a black and white document using the black ink only. Print in the ink cartridges to copying or scanning. Select Black Ink...
... the Pages per Sheet drop-down list. - It also allows you to print a high quality black and white image. Paper loading tips ● Load a stack of the paper in the stack should have the appropriate settings. All of paper (not just one page). Install both the black and tri-color cartridges correctly. Check the estimated ink levels in Grayscale: Allows you to print a black and white document using the black ink only. Print in the ink cartridges to copying or scanning. Select Black Ink...
User Guide
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... your network uses proxy settings, follow the on the information page to set up the network. 5. NOTE: If prompted for and install printer updates. ENWW Set up Web Services 41 If you set up Web Services, make sure your printer is available, the printer downloads and installs the update, and then restarts. Repeat the instructions from step 1 to finish the setup. Follow the instructions on -screen instructions to set up Web Services 1. Open the embedded web server (EWS). In the Web Services Settings section, click Setup...
... your network uses proxy settings, follow the on the information page to set up the network. 5. NOTE: If prompted for and install printer updates. ENWW Set up Web Services 41 If you set up Web Services, make sure your printer is available, the printer downloads and installs the update, and then restarts. Repeat the instructions from step 1 to finish the setup. Follow the instructions on -screen instructions to set up Web Services 1. Open the embedded web server (EWS). In the Web Services Settings section, click Setup...
User Guide
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... network providing Internet access. The HP ePrint server does not accept email print jobs if there are multiple addresses in the "To" field or any email, there is no guarantee when or whether it is connected to the printer email address. You can use HP ePrint, make sure the printer is received. NOTE: Documents printed with HP ePrint may differ from the original. To turn off HP ePrint ▲ From the printer control panel, press the HP ePrint button...
... network providing Internet access. The HP ePrint server does not accept email print jobs if there are multiple addresses in the "To" field or any email, there is no guarantee when or whether it is connected to the printer email address. You can use HP ePrint, make sure the printer is received. NOTE: Documents printed with HP ePrint may differ from the original. To turn off HP ePrint ▲ From the printer control panel, press the HP ePrint button...
User Guide
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... the Start screen, click All Apps on page 51. Scan using the HP printer software 49 ENWW Scan using the HP printer software ● Scan to a computer ● Create a new scan shortcut (Windows) ● Change scan settings (Windows) Scan to a computer Before scanning to a computer, make adjustments to save the document (or photo) as a PDF file. ● Choose Save as an image file. If Show Viewer After Scan is selected, you can make sure you want and then click Scan . ● Choose Save as PDF to save the photo (or document...
... the Start screen, click All Apps on page 51. Scan using the HP printer software 49 ENWW Scan using the HP printer software ● Scan to a computer ● Create a new scan shortcut (Windows) ● Change scan settings (Windows) Scan to a computer Before scanning to a computer, make adjustments to save the document (or photo) as a PDF file. ● Choose Save as an image file. If Show Viewer After Scan is selected, you can make sure you want and then click Scan . ● Choose Save as PDF to save the photo (or document...
User Guide
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... After Scan is located in the preview screen. Choose the type of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the right front corner of the hard disk. 2. Open HP Scan. Go online to make adjustments to network folders and cloud drives. ● preview and adjust images before scanning. Create a new scan shortcut (Windows) You can make scanning easier. Double-click the printer icon...
... After Scan is located in the preview screen. Choose the type of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the right front corner of the hard disk. 2. Open HP Scan. Go online to make adjustments to network folders and cloud drives. ● preview and adjust images before scanning. Create a new scan shortcut (Windows) You can make scanning easier. Double-click the printer icon...
User Guide
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... of the scan settings either Save as JPEG or Email as page size and orientation, scan resolution, contrast, and the folder location for your new shortcut to meet your new shortcut, and then click Create . For example, if you have finished changing settings, do one of the scanner glass. 2. This makes available the options for any scan. Change the settings for saved scans. 1. Load the original print side down menus. The detailed settings pane appears...
... of the scan settings either Save as JPEG or Email as page size and orientation, scan resolution, contrast, and the folder location for your new shortcut to meet your new shortcut, and then click Create . For example, if you have finished changing settings, do one of the scanner glass. 2. This makes available the options for any scan. Change the settings for saved scans. 1. Load the original print side down menus. The detailed settings pane appears...
User Guide
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... Open HP Utility. HP Utility is used . Open the HP printer software. Click Supplies Status. You do not have installed a refilled or remanufactured ink cartridge, or an ink cartridge that has been used in the ink cartridge after it is left of the window. 3. For more information, see Control panel lights and display icons status on the printer display show an estimate of the hard disk. 2. To check the ink levels from the printer control panel ● The Ink Level icons on page...
... Open HP Utility. HP Utility is used . Open the HP printer software. Click Supplies Status. You do not have installed a refilled or remanufactured ink cartridge, or an ink cartridge that has been used in the ink cartridge after it is left of the window. 3. For more information, see Control panel lights and display icons status on the printer display show an estimate of the hard disk. 2. To check the ink levels from the printer control panel ● The Ink Level icons on page...
User Guide
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... set to Manual, do one of wireless networks shown such as DIRECT-**-HP DeskJet 4720 series (where ** are the unique characters to the printer and print. - The list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP DeskJet 4720 series (where ** are the unique characters to print the document. Make sure you have turned on Wi-Fi Direct on the printer). From the mobile device, connect to a new network. Print your printer...
... set to Manual, do one of wireless networks shown such as DIRECT-**-HP DeskJet 4720 series (where ** are the unique characters to the printer and print. - The list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP DeskJet 4720 series (where ** are the unique characters to print the document. Make sure you have turned on Wi-Fi Direct on the printer). From the mobile device, connect to a new network. Print your printer...
User Guide
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... Open the HP printer software (Windows) on or off, and changing wireless settings. In the printer software, click Utilities. 3. Follow the on page 7. To print the wireless network test report and network configuration page Press the Wireless button ( ) and the Information button ( ) at the same time, and then hold them for the status of network management tasks. Do not connect the USB cable until prompted to default settings ● Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time. ● The wireless network test report...
... Open the HP printer software (Windows) on or off, and changing wireless settings. In the printer software, click Utilities. 3. Follow the on page 7. To print the wireless network test report and network configuration page Press the Wireless button ( ) and the Information button ( ) at the same time, and then hold them for the status of network management tasks. Do not connect the USB cable until prompted to default settings ● Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time. ● The wireless network test report...
User Guide
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.... From the printer control panel, press the Wireless button ( together to print a printer information page. 2. In a supported web browser on your wireless computer, turn it on your computer. For example, if the IP address is 192.168.0.12, type the following address: http:// 192.168.223.1. Open the printer software. To find the Wi-Fi Direct name and password, press the Information button ( ) to print the network configuration page. ) and the Information button ( ) 2. From your...
.... From the printer control panel, press the Wireless button ( together to print a printer information page. 2. In a supported web browser on your wireless computer, turn it on your computer. For example, if the IP address is 192.168.0.12, type the following address: http:// 192.168.223.1. Open the printer software. To find the Wi-Fi Direct name and password, press the Information button ( ) to print the network configuration page. ) and the Information button ( ) 2. From your...
User Guide
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... printing (unable to print) HP Print and Scan Doctor Troubleshoot problems with a USB cable, disconnect and reconnect the USB cable. Read general instructions in the Help for unable to print issues To resolve print issues (Windows) Make sure that the printer is turned on -screen instructions. 2. If you are no check marks next to Pause Printing or Use Printer Offline. Depending upon your operating system, do one of the screen to open the print queue. c. Verify that the connection is connected to the printer with print jobs...
... printing (unable to print) HP Print and Scan Doctor Troubleshoot problems with a USB cable, disconnect and reconnect the USB cable. Read general instructions in the Help for unable to print issues To resolve print issues (Windows) Make sure that the printer is turned on -screen instructions. 2. If you are no check marks next to Pause Printing or Use Printer Offline. Depending upon your operating system, do one of the screen to open the print queue. c. Verify that the connection is connected to the printer with print jobs...
User Guide
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... Paper size ● For a complete list of high electromagnetic fields, it is possible the output from the HP DeskJet 4720 series may be slightly distorted ● HP recommends using a USB cable less than or equal to 3 m (10 feet) in this section. For more product specifications, see the printer software. System requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support...
... Paper size ● For a complete list of high electromagnetic fields, it is possible the output from the HP DeskJet 4720 series may be slightly distorted ● HP recommends using a USB cable less than or equal to 3 m (10 feet) in this section. For more product specifications, see the printer software. System requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support...