HP Designjet 9000s Printer Series - User Guide
Page 119
... ENWW Ink cartridge has passed its expiry date 1. There are as hardware or software failure Contact HP Support. ● Communication protocol errors Take appropriate measures according to use an expired ink cartridge. Take appropriate measure according to replace the...2. If you want to the error code or message. ● Operator errors The operator can correct these errors. Service errors Hint If any of error messages. ● Service errors: operator unrecoverable errors, such as follows. The front panel displays the following service error messages appears, turn the power switch...
... ENWW Ink cartridge has passed its expiry date 1. There are as hardware or software failure Contact HP Support. ● Communication protocol errors Take appropriate measures according to use an expired ink cartridge. Take appropriate measure according to replace the...2. If you want to the error code or message. ● Operator errors The operator can correct these errors. Service errors Hint If any of error messages. ● Service errors: operator unrecoverable errors, such as follows. The front panel displays the following service error messages appears, turn the power switch...
HP Designjet 9000s Printer Series - User Guide
Page 120
... the instructions on the front panel. Operator error messages The following errors can be corrected by the operator. Solution: contact HP Support. Make a note of the error code displayed on the front panel. Make a note of the error code displayed on the front panel. POC error messages Problem: an unrecoverable error has occurred in the network controller section (hardware...
... the instructions on the front panel. Operator error messages The following errors can be corrected by the operator. Solution: contact HP Support. Make a note of the error code displayed on the front panel. Make a note of the error code displayed on the front panel. POC error messages Problem: an unrecoverable error has occurred in the network controller section (hardware...
HP Designjet 9000s Printer Series - User Guide
Page 121
... the ink cartridge is open. X: L (left ), R (right) Problem: the ink cover is nearing its expiration date. ENWW An error message 111 See Replace an ink cartridge. Replace an ink cartridge. Replace an ink cartridge. See How do I ... Solution: follow the ...C, K, Lm, Lc Problem: no ink cartridge is ... (troubleshooting topics) X: L (left ), R (right) YY: Y, M, C, K, Lm, Lc Z: error code (1 to 9) Problem: an ink cartridge error has occurred. Measure: follow the instructions on the front panel. The problem is installed. X: L (left ), R (right) YY: Y, M, C, K, Lm, ...
... the ink cartridge is open. X: L (left ), R (right) Problem: the ink cover is nearing its expiration date. ENWW An error message 111 See Replace an ink cartridge. Replace an ink cartridge. Replace an ink cartridge. See How do I ... Solution: follow the ...C, K, Lm, Lc Problem: no ink cartridge is ... (troubleshooting topics) X: L (left ), R (right) YY: Y, M, C, K, Lm, Lc Z: error code (1 to 9) Problem: an ink cartridge error has occurred. Measure: follow the instructions on the front panel. The problem is installed. X: L (left ), R (right) YY: Y, M, C, K, Lm, ...
HP Designjet 9000s Printer Series - User Guide
Page 195
... problem is" troubleshooting suggestions in the Customer Service Guide provided with your printer. An error message ● The computer you get the most from your HP Designjet. see The problem is an error code on the front panel, note it down; HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers...
... problem is" troubleshooting suggestions in the Customer Service Guide provided with your printer. An error message ● The computer you get the most from your HP Designjet. see The problem is an error code on the front panel, note it down; HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers...
Service Manual
Page 8
Table of Contents Table of Contents 1 Troubleshooting 1-1 System Error Codes 2-1 Head Adjustment 3-1 Maintenance Mode 4-1 Adjustments and Calibrations 5-1 Print Quality 6-1 Parts and Diagrams 7-1 Removal and Installation 8-1 Preventive Maintenance 9-1 6 HP Designjet 9000s Series Printers Service Manual
Table of Contents Table of Contents 1 Troubleshooting 1-1 System Error Codes 2-1 Head Adjustment 3-1 Maintenance Mode 4-1 Adjustments and Calibrations 5-1 Print Quality 6-1 Parts and Diagrams 7-1 Removal and Installation 8-1 Preventive Maintenance 9-1 6 HP Designjet 9000s Series Printers Service Manual
Service Manual
Page 9
Troubleshooting 11 Introduction 1-2 Troubleshooting System Error Codes 1-2 Performing a Service Test on a Failed Assembly 1-2 Performing the Necessary Service Calibrations or Adjustments 1-3 Solving Print Quality Problems 1-3 The Printer does not Power ON 1-3 Cover Sensors ... on the Heater Panel 1-5 "Power Save Mode" Continuously Appears on the Heater Panel 1-6 Special Power On Procedure 1-6 Both NVRAM and Main PCA are Replaced Together 1-7 HP Designjet 9000s Series Printer Service Manual 1-1
Troubleshooting 11 Introduction 1-2 Troubleshooting System Error Codes 1-2 Performing a Service Test on a Failed Assembly 1-2 Performing the Necessary Service Calibrations or Adjustments 1-3 Solving Print Quality Problems 1-3 The Printer does not Power ON 1-3 Cover Sensors ... on the Heater Panel 1-5 "Power Save Mode" Continuously Appears on the Heater Panel 1-6 Special Power On Procedure 1-6 Both NVRAM and Main PCA are Replaced Together 1-7 HP Designjet 9000s Series Printer Service Manual 1-1
Service Manual
Page 10
... Chapter 4 Maintenance Mode. 1-2 HP Designjet 9000s Series Printer Service Manual When reporting the error, have an error which you through the relevant steps to take when troubleshooting the Printer. If the error disappears, there is displayed, you should try one recommended action at a time and check if the error code has disappeared. Troubleshooting System Error Codes Chapter 2 - For information on...
... Chapter 4 Maintenance Mode. 1-2 HP Designjet 9000s Series Printer Service Manual When reporting the error, have an error which you through the relevant steps to take when troubleshooting the Printer. If the error disappears, there is displayed, you should try one recommended action at a time and check if the error code has disappeared. Troubleshooting System Error Codes Chapter 2 - For information on...
Service Manual
Page 17
2 System Error Codes 21 Introduction 2-2 Self-Diagnostic Errors at Power On 2-3 System Error Codes 2-7 Heater Error Codes 2-15 System Error Codes 2-18 HP Designjet 9000s Series Printer Service Manual 2-1
2 System Error Codes 21 Introduction 2-2 Self-Diagnostic Errors at Power On 2-3 System Error Codes 2-7 Heater Error Codes 2-15 System Error Codes 2-18 HP Designjet 9000s Series Printer Service Manual 2-1
Service Manual
Page 18
... if the error code has disappeared. System Error Codes System Error Codes Introduction The following information ready: Model and Serial Number of error codes and their respective descriptions and recommended corrective actions. If the error disappears, there is not documented in this Service Manual or you cannot resolve, then report the error to troubleshoot the Printer any further. 2-2 HP Designjet 9000s Series...
... if the error code has disappeared. System Error Codes System Error Codes Introduction The following information ready: Model and Serial Number of error codes and their respective descriptions and recommended corrective actions. If the error disappears, there is not documented in this Service Manual or you cannot resolve, then report the error to troubleshoot the Printer any further. 2-2 HP Designjet 9000s Series...
Service Manual
Page 19
...CONF (Main PCA) ASIC CONF (Carriage PCA) DRAM USB Register Power Supply Reserved When multiple errors occur during the Boot-Up sequence, the error code E0810 will appear on the Front Panel. HP Designjet 9000s Series Printer Service Manual 2-3 For example, if the NVRAM and the Power Supply fail during... the Boot-Up sequence, the error codes are added together and only one hexa-decimal figure is ...
...CONF (Main PCA) ASIC CONF (Carriage PCA) DRAM USB Register Power Supply Reserved When multiple errors occur during the Boot-Up sequence, the error code E0810 will appear on the Front Panel. HP Designjet 9000s Series Printer Service Manual 2-3 For example, if the NVRAM and the Power Supply fail during... the Boot-Up sequence, the error codes are added together and only one hexa-decimal figure is ...
Service Manual
Page 20
... ROM is turned On, then refer to resolve the other errors (except NVRAM), switch the Printer Off. Switch the Printer On again and only the NVRAM error recovery will be performed. If System Error Code 11Ax appears when the Printer is sum-checked, and it ...⇒ Page 8-39. Replace Main PCA ⇒ Page 8-35. 2-4 HP Designjet 9000s Series Printer Service Manual Boot-Up Error: PIO (0008) Problem Description: The read /write of the RAM on the Main PCA was diagnosed and an error was detected. Corrective Action: Try the following : Reinstall the Firmware (Printer...
... ROM is turned On, then refer to resolve the other errors (except NVRAM), switch the Printer Off. Switch the Printer On again and only the NVRAM error recovery will be performed. If System Error Code 11Ax appears when the Printer is sum-checked, and it ...⇒ Page 8-39. Replace Main PCA ⇒ Page 8-35. 2-4 HP Designjet 9000s Series Printer Service Manual Boot-Up Error: PIO (0008) Problem Description: The read /write of the RAM on the Main PCA was diagnosed and an error was detected. Corrective Action: Try the following : Reinstall the Firmware (Printer...
Service Manual
Page 21
... band memory on the Main PCA was diagnosed and an error was not performed correctly and an error occurred. HP Designjet 9000s Series Printer Service Manual 2-5 Corrective Action: Try the following : Replace the Main PCA ⇒ Page 8-35. Boot-Up Error: FPGA (Carriage PCA) (0040) Problem Description: The ...Main PCA or sum-check was detected Corrective Action: Try the following : Replace the Main PCA ⇒ Page 8-35. System Error Codes Boot-Up Error: FPGA (Main PCA) (0020) Problem Description: The read/write of the FPGA-ATG (Band Memory) and FPGA-RSM (Mask Memory) ...
... band memory on the Main PCA was diagnosed and an error was not performed correctly and an error occurred. HP Designjet 9000s Series Printer Service Manual 2-5 Corrective Action: Try the following : Replace the Main PCA ⇒ Page 8-35. Boot-Up Error: FPGA (Carriage PCA) (0040) Problem Description: The ...Main PCA or sum-check was detected Corrective Action: Try the following : Replace the Main PCA ⇒ Page 8-35. System Error Codes Boot-Up Error: FPGA (Main PCA) (0020) Problem Description: The read/write of the FPGA-ATG (Band Memory) and FPGA-RSM (Mask Memory) ...
Service Manual
Page 22
.... - Power Line +1.5 V +3.3 V +5 V REF 5 V +12 V +24 V +36 V Measuring Position (on the Main PCA was diagnosed and an error was detected. System Error Codes Boot-Up Error: USB Register (0400) Problem Description: The read/write of the USB controller on the Main PCA) TP70 TP69 TP36 TP35 TP50 TP34 TP93...to +3.40 V +4.90 V to +5.10 V +4.75 V to +5.25 V +11.00 V to +13.00 V +23.00 V to +25.00 V +35.00 V to +37.00 V 2-6 HP Designjet 9000s Series Printer Service Manual Make sure that the Rear Cover lips (that activate the Interlock Switches) are OFF, then try the following : Open the...
.... - Power Line +1.5 V +3.3 V +5 V REF 5 V +12 V +24 V +36 V Measuring Position (on the Main PCA was diagnosed and an error was detected. System Error Codes Boot-Up Error: USB Register (0400) Problem Description: The read/write of the USB controller on the Main PCA) TP70 TP69 TP36 TP35 TP50 TP34 TP93...to +3.40 V +4.90 V to +5.10 V +4.75 V to +5.25 V +11.00 V to +13.00 V +23.00 V to +25.00 V +35.00 V to +37.00 V 2-6 HP Designjet 9000s Series Printer Service Manual Make sure that the Rear Cover lips (that activate the Interlock Switches) are OFF, then try the following : Open the...
Service Manual
Page 23
.... Replace the Main PCA ⇒ Page 8-35. System Error: System Error 1140: Flash ROM Write Error Problem Description: A time-out error occurs when the NVRAM contents are being saved in the flash memory in the data path. HP Designjet 9000s Series Printer Service Manual 2-7 System Error Codes System Error Codes A System Error Code appears on the following : Replace the Main PCA...
.... Replace the Main PCA ⇒ Page 8-35. System Error: System Error 1140: Flash ROM Write Error Problem Description: A time-out error occurs when the NVRAM contents are being saved in the flash memory in the data path. HP Designjet 9000s Series Printer Service Manual 2-7 System Error Codes System Error Codes A System Error Code appears on the following : Replace the Main PCA...
Service Manual
Page 24
... the Main PCA ⇒ Page 8-35. Check whether the lever type switch is not damaged. - If the error continues, replace the Main PCA ⇒ Page 8-35. 2-8 HP Designjet 9000s Series Printer Service Manual Replace the Wiping Station ⇒ Page 8-129. - Corrective Action: Check whether the Wiper turns... Front Panel to it does not turn when the Printer is initializing when it is not damaged. - System Error Codes System Error: System Error 1150: Home Position Sensor Error Problem Description: The Carriage cannot be switched ON and OFF by turning the Wiper Gears to see if the...
... the Main PCA ⇒ Page 8-35. Check whether the lever type switch is not damaged. - If the error continues, replace the Main PCA ⇒ Page 8-35. 2-8 HP Designjet 9000s Series Printer Service Manual Replace the Wiping Station ⇒ Page 8-129. - Corrective Action: Check whether the Wiper turns... Front Panel to it does not turn when the Printer is initializing when it is not damaged. - System Error Codes System Error: System Error 1150: Home Position Sensor Error Problem Description: The Carriage cannot be switched ON and OFF by turning the Wiper Gears to see if the...
Service Manual
Page 25
... Capping Station does not experience any over current is detected. HP Designjet 9000s Series Printer Service Manual 2-9 System Error Codes System Error: Problem Description: System Error 1170: Temperature Sensor Error The Temperature Sensor detects abnormal temperatures (-10oC or lower or 85oC or higher). System Error: System Error 1180: Capping Motor Error Problem Description: Capping Motor over current. Apply grease on...
... Capping Station does not experience any over current is detected. HP Designjet 9000s Series Printer Service Manual 2-9 System Error Codes System Error: Problem Description: System Error 1170: Temperature Sensor Error The Temperature Sensor detects abnormal temperatures (-10oC or lower or 85oC or higher). System Error: System Error 1180: Capping Motor Error Problem Description: Capping Motor over current. Apply grease on...
Service Manual
Page 26
...correctly. Replace the Carriage PCA ⇒ Page 8-91. If the error continues, replace the Main PCA ⇒ Page 8-35. 2-10 HP Designjet 9000s Series Printer Service Manual Corrective Action: Try the following : Make sure that ...the Encoder Strip is not stained. Make sure that the Encoder Sensor is mounted correctly and that the cable is connected correctly. Make sure that the Trailing Cable is supplied to the Main PCA. System Error Codes...
...correctly. Replace the Carriage PCA ⇒ Page 8-91. If the error continues, replace the Main PCA ⇒ Page 8-35. 2-10 HP Designjet 9000s Series Printer Service Manual Corrective Action: Try the following : Make sure that ...the Encoder Strip is not stained. Make sure that the Encoder Sensor is mounted correctly and that the cable is connected correctly. Make sure that the Trailing Cable is supplied to the Main PCA. System Error Codes...
Service Manual
Page 27
...has been left switched OFF for long periods. To clear this error: - HP Designjet 9000s Series Printer Service Manual 2-11 System Error: Problem Description: System Error 120x: Printhead Drive IC Error The Piezo Drive IC on the Carriage PCA is performed before turning the Printer... the Printhead ⇒ Page 8-35. Replace the Carriage PCA ⇒ Page 8-91. System Error Codes System Error: Problem Description: System Error 11D0: Cooling Fan Error When the Printhead temperature reaches above 43oC, the Printer will appear if the temperature does not drop below 43oC...
...has been left switched OFF for long periods. To clear this error: - HP Designjet 9000s Series Printer Service Manual 2-11 System Error: Problem Description: System Error 120x: Printhead Drive IC Error The Piezo Drive IC on the Carriage PCA is performed before turning the Printer... the Printhead ⇒ Page 8-35. Replace the Carriage PCA ⇒ Page 8-91. System Error Codes System Error: Problem Description: System Error 11D0: Cooling Fan Error When the Printhead temperature reaches above 43oC, the Printer will appear if the temperature does not drop below 43oC...
Service Manual
Page 28
...: Enter the Sensors Menu (in Maintenance Mode) and select "Sub Tank Sensor". System Error Codes System Error: Problem Description: System Error 121x: Printhead Temperature Error The Printhead temperature is working correctly. If any of the Sub-Tank Sensors fail to ...Error: System Error 123x: Sub-Tank Sensor Error (Full or Half) Problem Description: The Full and Half Sensors on the Sub-Tanks are functioning correctly. Corrective Action: Try the following: Check the failing Printhead to make sure that the cable are not damaged. 2-12 HP Designjet 9000s...
...: Enter the Sensors Menu (in Maintenance Mode) and select "Sub Tank Sensor". System Error Codes System Error: Problem Description: System Error 121x: Printhead Temperature Error The Printhead temperature is working correctly. If any of the Sub-Tank Sensors fail to ...Error: System Error 123x: Sub-Tank Sensor Error (Full or Half) Problem Description: The Full and Half Sensors on the Sub-Tanks are functioning correctly. Corrective Action: Try the following: Check the failing Printhead to make sure that the cable are not damaged. 2-12 HP Designjet 9000s...
Service Manual
Page 29
... Sensor responds, it means that it is not blocked by turning the power ON again when there is already full, it "Stop" immediately. HP Designjet 9000s Series Printer Service Manual 2-13 If the Motor is not driven, replace the corresponding Cable or Ink Supply Station. Check whether the...Try the following : Enter the Motors Menu (in Maintenance Mode) and set it will not be checked and therefore ink should be discharged. System Error Codes Replace the Main PCA ⇒ Page 8-35. Now set the "Solenoid L" and "Solenoid R" options to "Closed" to less than half ...
... Sensor responds, it means that it is not blocked by turning the power ON again when there is already full, it "Stop" immediately. HP Designjet 9000s Series Printer Service Manual 2-13 If the Motor is not driven, replace the corresponding Cable or Ink Supply Station. Check whether the...Try the following : Enter the Motors Menu (in Maintenance Mode) and set it will not be checked and therefore ink should be discharged. System Error Codes Replace the Main PCA ⇒ Page 8-35. Now set the "Solenoid L" and "Solenoid R" options to "Closed" to less than half ...