HP Designjet 9000s Support Question
HP Designjet 9000s Support Question
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Question posted by JG3577 on August 9th, 2011
Error E4000 During Initializing
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Answer #1: Posted by ehjohnson7 on August 9th, 2011 9:42 PM
ehjohnson7
Member since:
July 17th, 2011 Points: 294,933
Member since:
July 17th, 2011 Points: 294,933
The printer displays a system error of E4000, E4100 and E4140 on start up. The reason is the capping station value is set to 0. To clear this error: Turn the printer on in Maintenance Mode while holding the cancel key and power key. Enter the password. (Left Arrow, Right Arrow, Shift, OK) Go into the P.ADJ menu scroll to CAP POSITION and change the capping station value to anything other than 0. Now the printer should start up and operate normally without the error. If this does not resolve this issue follow the Procedure in Chapter 1 of the Service Manual for Both NVRAM and Main PCA are Replaced Together. NOTE: These values are stored on the NVRAM. If this value was at 0 then it is very likely the NVRAM has been corrupted. Please refer to the Service Manual to check all the other settings and calibrations that might need to be done
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HP Designjet 9000s Printer Series - User Guide - Page 197
...
C calibration
media advance 158 cap cleaning, menu 160 characters, front panel 142 cleaning and maintenance
consumables ordering 182
cleaning kits ordering 182
components of printer [9000s] 2 connections 15 Customer Care 185
D Designjet Online 186
E ecological specifications 179 error messages
heater 175
F FEED menu 161 front panel
character list 142 front panel, heater 9 front panel...
Service Manual - Page 8
Table of Contents
Table of Contents 1
Troubleshooting 1-1 System Error Codes 2-1 Head Adjustment 3-1 Maintenance Mode 4-1 Adjustments and Calibrations 5-1 Print Quality 6-1 Parts and Diagrams 7-1 Removal and Installation 8-1 Preventive Maintenance 9-1
6
HP Designjet 9000s Series Printers Service Manual
Service Manual - Page 9
... on Heater Panel 1-5
Heater Does NOT become Hot 1-5
Abnormal Temperature is Displayed 1-5
The Heater Temperature Becomes Extremely High 1-5
"Initializing" Continuously Appears on the Heater Panel 1-5
"Power Save Mode" Continuously Appears on the Heater Panel 1-6 Special Power On Procedure 1-6 Both NVRAM and Main PCA are Replaced Together 1-7
HP Designjet 9000s Series Printer Service Manual
1-1
Service Manual - Page 10
...
This chapter will guide you should try one recommended action at a time and check if the error code has disappeared. Only try to switch the Printer Off and then On again to see Chapter 4 Maintenance Mode.
1-2
HP Designjet 9000s Series Printer Service Manual If the error disappears, there is displayed, you cannot resolve, then report the...
Service Manual - Page 11
... Printhead errors or mechanical problems. For information on the BACK of the Printer is in the Online state when the file is in the Offline state. The Printer does ...
1 Check that the USB Cable is connected correctly to another Assembly or Component.
HP Designjet 9000s Series Printer Service Manual
1-3
Solving Print Quality Problems
Whenever a Print Quality problem appears, it is ...
Service Manual - Page 13
... following: „ Make sure that the heater Power
Switch is
installed correctly. "Initializing" Continuously Appears on Heater Panel 1 Check that the Heater Power Cable is connected and... ⇒ Page 8-46.
3 Replace the Heater Panel ⇒ Page 8-27.
HP Designjet 9000s Series Printer Service Manual
1-5
Abnormal Temperature is Displayed 1 Make sure that the Heater that the Heater ...
Service Manual - Page 14
... checks.
This will allow you to skip the error recovery check of a damaged NVRAM. By powering in the special power On situation, the NVRAM can be given the option to enter the Maintenance Mode in order to recover the NVRAM.
1-6
HP Designjet 9000s Series Printer Service Manual Special Power On Procedure
When turning On...
Service Manual - Page 15
...Designjet 9000s Series Printer Service Manual
1-7 If for whatever reason, both the NVRAM and the Main PCA are replaced at the same time, mechanical correction value parameters, counters, calibrations, etc... Whenever possible, this most be prevented by the Line Sensor to the NVRAM automatically. 12 Power Off the Printer... to confirm that you want to initialize the NVRAM by pressing the OK key...
Service Manual - Page 17
2 System Error Codes 21
Introduction 2-2 Self-Diagnostic Errors at Power On 2-3 System Error Codes 2-7 Heater Error Codes 2-15 System Error Codes 2-18
HP Designjet 9000s Series Printer Service Manual
2-1
Service Manual - Page 18
... to troubleshoot the Printer any further.
2-2
HP Designjet 9000s Series Printer Service Manual Whenever an Error Message is displayed, you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. If the error disappears, there is no need to see if the error disappears. When reporting the error, have an error which you...
Service Manual - Page 19
... and the Power Supply fail during the Boot-Up sequence, the error codes are explained in the following pages. If for some reason the BootUp sequence fails because a component has failed to bits which initializes the major components of the Printer.
HP Designjet 9000s Series Printer Service Manual
2-3 Diagnosis Internal RAM SRAM Flash ROM PIO NVRAM...
Service Manual - Page 20
... an error was detected.
Corrective Action: Try the following : „ Replace the Main PCA ⇒ Page 8-35. Corrective Action: Try the following: „ If multiple errors have occurred that include the NVRAM error, try to Page 2-10. „ Replace NVRAM ⇒ Page 8-39. „ Replace Main PCA ⇒ Page 8-35.
2-4
HP Designjet 9000s Series Printer Service...
Service Manual - Page 21
... PCA ⇒ Page 8-35.
HP Designjet 9000s Series Printer Service Manual
2-5 Corrective Action: Try the following: „ Reload the ASIC program from the Flash ROM on the Main PCA to the FPGA on the Main PCA or sum-check was not performed correctly and an error occurred. Boot-Up Error: DRAM (0200)
Problem Description:
The...
Service Manual - Page 22
Check the Interlock Switches to +37.00 V
2-6
HP Designjet 9000s Series Printer Service Manual If the Interlock Switches are installed and connected correctly, then...the correct voltages are not supplied, then replace the Power Supply Unit ⇒ Page 8-43.
- System Error Codes
Boot-Up Error: USB Register (0400)
Problem Description:
The read/write of the USB controller on the Main PCA)
...
Service Manual - Page 24
... V is supplied, there is not damaged.
- System Error Codes
System Error:
System Error 1150: Home Position Sensor Error
Problem Description:
The Carriage cannot be moved to it does not turn then replace the Wiping Station.
- If the error continues, replace the Main PCA ⇒ Page 8-35.
2-8
HP Designjet 9000s Series Printer Service Manual
Corrective Action: Check whether the...
Service Manual - Page 26
... connected correctly. „ Replace the Carriage PCA ⇒ Page 8-91. „ If the error continues, replace the Main PCA ⇒ Page 8-35.
2-10
HP Designjet 9000s Series Printer Service Manual If necessary, replace the NVRAM ⇒ Page 8-39. „ If the error continues, replace the Main PCA ⇒ Page 8-35.
Make sure that the Trailing...
Service Manual - Page 27
..., check the short-circuit of the Printhead or by a foreign object attached to clear the internal error flag: W, X, Shift and OK.
- HP Designjet 9000s Series Printer Service Manual
2-11
System Error:
System Error 11E0: Long Term Storage Error
Problem Description:
This error is too hot (85oC or higher) or too low (10oC or lower). Corrective Action: Try the...
Service Manual - Page 58
... certain circumstances, a Call Agent can be determined whether the Printer requires any necessary factory adjustments or to perform Service Tests to replace it automatically performs a series of the parts fail, a system error will appear and you are functioning correctly. If possible, always perform a Service Test on -site maintenance.
4-2
HP Designjet 9000s Series Printer Service Manual
Service Manual - Page 107
... NO
HP Designjet 9000s Series Printer Service Manual
4-51
IC CARD ERROR POWER OFF/ON
- WRITING ERROR POWER OFF/ON
- Replace the Heater Panel ⇒ Page 8-27.
Try powering Off the Printer and On ...IC Card. Maintenance Mode
6 Power Off the Printer and power it On again and check the Heater firmware version once the Printer has initialized ⇒ Page 4-50. The following messages could...
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