HP Designjet 4000 Printer Series - Quick Reference Guide
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The problem is with the paper The problem is a paper jam (paper stuck in the printer) When a paper jam occurs, you will normally see the Possible paper jam message in the front panel, with one of two error codes: ● 81:01 indicates that paper cannot advance into the printer. ● 86:01 indicates that the printhead carriage cannot move from side to side. Switch off the printer using the switch at the rear. 2. Open the window. 149 Check printhead path 1.
The problem is with the paper The problem is a paper jam (paper stuck in the printer) When a paper jam occurs, you will normally see the Possible paper jam message in the front panel, with one of two error codes: ● 81:01 indicates that paper cannot advance into the printer. ● 86:01 indicates that the printhead carriage cannot move from side to side. Switch off the printer using the switch at the rear. 2. Open the window. 149 Check printhead path 1.
HP Designjet 4000 Printer Series - Quick Reference Guide
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If problem persists, call HP support. on page 42. on page 37 and "How do I remove an ink cartridge?" see "How do I insert an ink cartridge?" on page 37 and "... ink cartridge?" The cyan cartridge is something else 154 The following table provides suggested actions to use the printer. ● If the printer detects an error, an error code and short message are displayed on page 42. on page 37 and "How do I remove an ink cartridge?" on page 37 and "How do...
If problem persists, call HP support. on page 42. on page 37 and "How do I remove an ink cartridge?" see "How do I insert an ink cartridge?" on page 37 and "... ink cartridge?" The cyan cartridge is something else 154 The following table provides suggested actions to use the printer. ● If the printer detects an error, an error code and short message are displayed on page 42. on page 37 and "How do I remove an ink cartridge?" on page 37 and "How do...
HP Designjet 4000 Printer Series - Quick Reference Guide
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...in the list above, try the following : ● Select a higher print quality; If the problem persists, contact your printer front panel is displaying an error code which printhead is a paper jam (paper stuck in the printer)" on page 149 for help . See "How do I restart the printer?" To eliminate ... page 51. on the front panel during printing when the printer has detected that one of memory failure. on page 12. If problem persists, call HP support. 76:03 Restart the printer. See "How do I restart the printer?" See "How do I restart the printer?" on page 111 for ...
...in the list above, try the following : ● Select a higher print quality; If the problem persists, contact your printer front panel is displaying an error code which printhead is a paper jam (paper stuck in the printer)" on page 149 for help . See "How do I restart the printer?" To eliminate ... page 51. on the front panel during printing when the printer has detected that one of memory failure. on page 12. If problem persists, call HP support. 76:03 Restart the printer. See "How do I restart the printer?" See "How do I restart the printer?" on page 111 for ...
Service Manual
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Table of Contents Table of Contents 1 Troubleshooting 1-1 System Error Codes 2-1 Ink Supplies Troubleshooting 3-1 Service Tests and Utilities 4-1 Service Calibrations 5-1 Print Quality 6-1 Parts and Diagrams 7-1 Removal and Installation 8-1 Preventive Maintenance 9-1 hp designjet 4000 series printers service manual 3
Table of Contents Table of Contents 1 Troubleshooting 1-1 System Error Codes 2-1 Ink Supplies Troubleshooting 3-1 Service Tests and Utilities 4-1 Service Calibrations 5-1 Print Quality 6-1 Parts and Diagrams 7-1 Removal and Installation 8-1 Preventive Maintenance 9-1 hp designjet 4000 series printers service manual 3
Service Manual
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Troubleshooting 11 Introduction 1-2 Troubleshooting System Error Codes 1-2 Performing a Service Test on a Failed Assembly 1-2 Performing the Necessary Service Calibrations 1-3 Solving Print Quality Problems 1-3 The Printer does not Power ON 1-3 The Printer Continuously Rejects ... Troubleshoot 1-10 Using the Power Switch LEDs to Troubleshoot 1-13 Using the PCA LEDs to Troubleshoot 1-14 How to Interpret the Service Information Pages 1-17 hp designjet 4000 series printer service manual 1-1
Troubleshooting 11 Introduction 1-2 Troubleshooting System Error Codes 1-2 Performing a Service Test on a Failed Assembly 1-2 Performing the Necessary Service Calibrations 1-3 Solving Print Quality Problems 1-3 The Printer does not Power ON 1-3 The Printer Continuously Rejects ... Troubleshoot 1-10 Using the Power Switch LEDs to Troubleshoot 1-13 Using the PCA LEDs to Troubleshoot 1-14 How to Interpret the Service Information Pages 1-17 hp designjet 4000 series printer service manual 1-1
Service Manual
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... 4 Service Tests and Utilities. 1-2 hp designjet 4000 series printer service manual Check firmware in this information, HP Support Personnel cannot help you. Without this Service Manual or you have the following information ready: „ Model and Serial Number of system error codes and their respective descriptions and recommended corrective actions. System Error Codes contains a list of the printer...
... 4 Service Tests and Utilities. 1-2 hp designjet 4000 series printer service manual Check firmware in this information, HP Support Personnel cannot help you. Without this Service Manual or you have the following information ready: „ Model and Serial Number of system error codes and their respective descriptions and recommended corrective actions. System Error Codes contains a list of the printer...
Service Manual
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... not provide much time has passed since the last error. hp designjet 4000 series printer service manual 1-23 Troubleshooting Event Logs This page contains the following information: „ Last 20 System Error Codes (which prevented the Printer from booting). „ Last 20... = No Pen Detected, '2' = Replace, '4' = Reseat, '8' = Remove. „ % Ink Used: Percentage of the Warranty life (1000cc). „ Error Code: Specific error code generated by the Printer when the Printhead has been replaced. „ Max Recovery: - 0: No manual Printhead recovery has been performed on the Printhead. - 1...
... not provide much time has passed since the last error. hp designjet 4000 series printer service manual 1-23 Troubleshooting Event Logs This page contains the following information: „ Last 20 System Error Codes (which prevented the Printer from booting). „ Last 20... = No Pen Detected, '2' = Replace, '4' = Reseat, '8' = Remove. „ % Ink Used: Percentage of the Warranty life (1000cc). „ Error Code: Specific error code generated by the Printer when the Printhead has been replaced. „ Max Recovery: - 0: No manual Printhead recovery has been performed on the Printhead. - 1...
Service Manual
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Explanation 2-25 hp designjet 4000 series printer service manual 2-1 2 System Error Codes 21 Introduction 2-2 Continuable and Non-Continuable Error Codes 2-2 System Error Codes and Warnings -
Explanation 2-25 hp designjet 4000 series printer service manual 2-1 2 System Error Codes 21 Introduction 2-2 Continuable and Non-Continuable Error Codes 2-2 System Error Codes and Warnings -
Service Manual
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... ready: „ Model and Serial Number of the Error Codes are hexa-decimal based numbers generally caused by internal system errors. Check firmware in this Service Manual or you have an error code which you to troubleshoot the problem. 2-2 hp designjet 4000 series printer service manual When reporting the System Error Code, make sure that is not documented in Setup...
... ready: „ Model and Serial Number of the Error Codes are hexa-decimal based numbers generally caused by internal system errors. Check firmware in this Service Manual or you have an error code which you to troubleshoot the problem. 2-2 hp designjet 4000 series printer service manual When reporting the System Error Code, make sure that is not documented in Setup...
Service Manual
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...Error Codes System Error: 01.0:03 Problem Description: Error impact I2C channel. Corrective Action: Try the following : „ Switch the Power OFF from the back of the Printer and disconnect the Power cord. Using this procedure you will be able to determine exactly which component failed. hp designjet 4000... series printer service manual 2-3 Only replace one component at a time and check if the error has gone before replacing another component. Corrective Action: Try the...
...Error Codes System Error: 01.0:03 Problem Description: Error impact I2C channel. Corrective Action: Try the following : „ Switch the Power OFF from the back of the Printer and disconnect the Power cord. Using this procedure you will be able to determine exactly which component failed. hp designjet 4000... series printer service manual 2-3 Only replace one component at a time and check if the error has gone before replacing another component. Corrective Action: Try the...
Service Manual
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... that the Trailing Cable is correctly installed (Refer to determine exactly which component failed. 2-4 hp designjet 4000 series printer service manual Using this procedure you will be wrong. System Error: 02:10 Problem Description: Encoder seems to be able to Carriage Disassembly Instructions ⇒... Carriage Stopper is correctly connected to the Carriage PCA, Interconnect PCA and to determine exactly which component failed. System Error Codes System Error: 01.2:10 Problem Description: ISS PCA faulty - Using this procedure you will be able to the Gamut PCI ...
... that the Trailing Cable is correctly installed (Refer to determine exactly which component failed. 2-4 hp designjet 4000 series printer service manual Using this procedure you will be wrong. System Error: 02:10 Problem Description: Encoder seems to be able to Carriage Disassembly Instructions ⇒... Carriage Stopper is correctly connected to the Carriage PCA, Interconnect PCA and to determine exactly which component failed. System Error Codes System Error: 01.2:10 Problem Description: ISS PCA faulty - Using this procedure you will be able to the Gamut PCI ...
Service Manual
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System Error Codes System Error: 03:10 Problem Description: Problem with the Power Supply Unit. Reconnect the power cord and power On the Printer. „ Replace the CPU Fan ⇒ Page 8-76. „ If the System Error continues, replace the Main PCA ⇒ Page 8-74. Corrective Action: Try the ... On the Printer. „ Perform the Electronics Modules Test (⇒ Page 4-17) to determine exactly which component failed. hp designjet 4000 series printer service manual 2-5 Only replace one component at least 256 megabytes of the Printer and disconnect the Power cord.
System Error Codes System Error: 03:10 Problem Description: Problem with the Power Supply Unit. Reconnect the power cord and power On the Printer. „ Replace the CPU Fan ⇒ Page 8-76. „ If the System Error continues, replace the Main PCA ⇒ Page 8-74. Corrective Action: Try the ... On the Printer. „ Perform the Electronics Modules Test (⇒ Page 4-17) to determine exactly which component failed. hp designjet 4000 series printer service manual 2-5 Only replace one component at least 256 megabytes of the Printer and disconnect the Power cord.
Service Manual
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... Memory Module ⇒ Page 8-72. „ Replace the Interconnect PCA ⇒ Page 8-64. „ If the System Error continues, replace the Front Panel ⇒ Page 8-20. 2-6 hp designjet 4000 series printer service manual Corrective Action: Try the following : „ Replace the Interconnect PCA ⇒ Page 8-64. „...not damaged and is correctly connected. „ Check that the Printer has the latest Firmware version. System Error Codes System Error: 06:10 Problem Description: Main NVM failure - Using this procedure you will be able to determine exactly which component failed....
... Memory Module ⇒ Page 8-72. „ Replace the Interconnect PCA ⇒ Page 8-64. „ If the System Error continues, replace the Front Panel ⇒ Page 8-20. 2-6 hp designjet 4000 series printer service manual Corrective Action: Try the following : „ Replace the Interconnect PCA ⇒ Page 8-64. „...not damaged and is correctly connected. „ Check that the Printer has the latest Firmware version. System Error Codes System Error: 06:10 Problem Description: Main NVM failure - Using this procedure you will be able to determine exactly which component failed....
Service Manual
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...PCA ⇒ Page 8-64. Only replace one component at a time and check if the error has gone before replacing another component. hp designjet 4000 series printer service manual 2-7 System Error: 13.n:10 Problem Description: Problem starting acumen supplies. Using this procedure you will be able...to determine exactly which component failed. Only replace one component at a time and check if the error has gone before replacing another component. System Error Codes System Error: 11:10 Problem Description: Trailing Cable does not seem to Cartridge cables ⇒ Page 8-38...
...PCA ⇒ Page 8-64. Only replace one component at a time and check if the error has gone before replacing another component. hp designjet 4000 series printer service manual 2-7 System Error: 13.n:10 Problem Description: Problem starting acumen supplies. Using this procedure you will be able...to determine exactly which component failed. Only replace one component at a time and check if the error has gone before replacing another component. System Error Codes System Error: 11:10 Problem Description: Trailing Cable does not seem to Cartridge cables ⇒ Page 8-38...
Service Manual
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System Error Codes System Error: 21:12 Problem Description: Fail moving Service Station. Corrective Action: Try the following: „ Switch the Power OFF from the back of the Printer and ... Service Station path is correctly connected to determine exactly which component failed. 2-8 hp designjet 4000 series printer service manual Reconnect the power cord and power On the Printer. „ If the System Error continues, replace the Service Station ⇒ Page 8-23. System Error: 21:13 Problem Description: Problem with the APS. Corrective Action: Try the...
System Error Codes System Error: 21:12 Problem Description: Fail moving Service Station. Corrective Action: Try the following: „ Switch the Power OFF from the back of the Printer and ... Service Station path is correctly connected to determine exactly which component failed. 2-8 hp designjet 4000 series printer service manual Reconnect the power cord and power On the Printer. „ If the System Error continues, replace the Service Station ⇒ Page 8-23. System Error: 21:13 Problem Description: Problem with the APS. Corrective Action: Try the...
Service Manual
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... Cartridge cable (Yellow Ink Cartridge) ⇒ Page 8-38. „ Replace the Ink Supply Tubes and Trailing Cable ⇒ Page 8-33. hp designjet 4000 series printer service manual 2-9 Corrective Action: Try the following : „ Remove the Magenta Ink Cartridge and reinstall it in to the Printer. ...) is not damaged and is correctly connected to the Ink Supply Tubes PCA. „ Replace the ISS to further troubleshoot the error code. System Error: 26.1:01 Problem Description: Bad contact detected in Ink Cartridge. Corrective Action: Try the following : „ Remove the Yellow ...
... Cartridge cable (Yellow Ink Cartridge) ⇒ Page 8-38. „ Replace the Ink Supply Tubes and Trailing Cable ⇒ Page 8-33. hp designjet 4000 series printer service manual 2-9 Corrective Action: Try the following : „ Remove the Magenta Ink Cartridge and reinstall it in to the Printer. ...) is not damaged and is correctly connected to the Ink Supply Tubes PCA. „ Replace the ISS to further troubleshoot the error code. System Error: 26.1:01 Problem Description: Bad contact detected in Ink Cartridge. Corrective Action: Try the following : „ Remove the Yellow ...
Service Manual
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... detected. If not, update the Firmware to the latest version. „ Replace the Ink Cartridges. 2-10 hp designjet 4000 series printer service manual If not, update the Firmware to the latest version. System Error: 26.3:01 Problem Description: Bad contact detected in ISS slot2 floater. Corrective Action: Try the following : „... Replace the ISS to the Printer. „ Replace the Black Ink Cartridge. „ Check that the Printer has the latest Firmware version. System Error Codes System Error: 26.2:01 Problem Description: Bad contact detected in ISS slot3 floater.
... detected. If not, update the Firmware to the latest version. „ Replace the Ink Cartridges. 2-10 hp designjet 4000 series printer service manual If not, update the Firmware to the latest version. System Error: 26.3:01 Problem Description: Bad contact detected in ISS slot2 floater. Corrective Action: Try the following : „... Replace the ISS to the Printer. „ Replace the Black Ink Cartridge. „ Check that the Printer has the latest Firmware version. System Error Codes System Error: 26.2:01 Problem Description: Bad contact detected in ISS slot3 floater.
Service Manual
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...Service Station. System Error: 27:14 Problem Description: A wrong Printhead has been detected. System Error: 29.0:01 Problem Description: Printhead Cleaner not inserted correctly in slot 2. If not, update the Firmware to the latest version. „ Replace the Printheads. hp designjet 4000 series printer service manual...close the Printhead Cleaner Access Door. „ Replace the Yellow Printhead Cleaner in Printhead detection. System Error Codes System Error: 27:03 Problem Description: An error has occurred in slot 2 of the Printer and disconnect the Power cord.
...Service Station. System Error: 27:14 Problem Description: A wrong Printhead has been detected. System Error: 29.0:01 Problem Description: Printhead Cleaner not inserted correctly in slot 2. If not, update the Firmware to the latest version. „ Replace the Printheads. hp designjet 4000 series printer service manual...close the Printhead Cleaner Access Door. „ Replace the Yellow Printhead Cleaner in Printhead detection. System Error Codes System Error: 27:03 Problem Description: An error has occurred in slot 2 of the Printer and disconnect the Power cord.
Service Manual
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... „ Replace the Black Printhead Cleaner in slot 4 of the Service Station. 2-12 hp designjet 4000 series printer service manual System Error: 29.3:01 Problem Description: Printhead Cleaner not inserted correctly in slot 5. System Error: 29.5:01 Problem Description: Printhead Cleaner not inserted correctly in slot 3. Corrective Action: Try ... the Printhead Cleaner Access Door. „ Replace the Magenta Printhead Cleaner in slot 6 of the Service Station. System Error Codes System Error: 29.2:01 Problem Description: Printhead Cleaner not inserted correctly in slot 6.
... „ Replace the Black Printhead Cleaner in slot 4 of the Service Station. 2-12 hp designjet 4000 series printer service manual System Error: 29.3:01 Problem Description: Printhead Cleaner not inserted correctly in slot 5. System Error: 29.5:01 Problem Description: Printhead Cleaner not inserted correctly in slot 3. Corrective Action: Try ... the Printhead Cleaner Access Door. „ Replace the Magenta Printhead Cleaner in slot 6 of the Service Station. System Error Codes System Error: 29.2:01 Problem Description: Printhead Cleaner not inserted correctly in slot 6.
Service Manual
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...the Media Lever) and clear the obstruction. „ Replace the Media-Axis Motor ⇒ Page 8-62. „ If the System Error continues, replace the PrintMech PCA ⇒ Page 8-84. Corrective Action: Try the following : „ Switch the Power OFF from ... the Service Station. System Error Codes System Error: 29.6:01 Problem Description: Printhead Cleaner not inserted correctly in Media-Axis Motor. System Error: 41:03 Problem Description: Electrical current limit in slot 7. hp designjet 4000 series printer service manual 2-13 System Error: 29.7:01 Problem Description:...
...the Media Lever) and clear the obstruction. „ Replace the Media-Axis Motor ⇒ Page 8-62. „ If the System Error continues, replace the PrintMech PCA ⇒ Page 8-84. Corrective Action: Try the following : „ Switch the Power OFF from ... the Service Station. System Error Codes System Error: 29.6:01 Problem Description: Printhead Cleaner not inserted correctly in Media-Axis Motor. System Error: 41:03 Problem Description: Electrical current limit in slot 7. hp designjet 4000 series printer service manual 2-13 System Error: 29.7:01 Problem Description:...
