Photosmart Software Help
Page 4
...print cartridges...53 Print cartridge storage and handling 53 Print cartridge protector...53 Printer Toolbox...54 10 Troubleshooting Error messages...55 Print cartridge error messages 55 Other error messages...56 Installation problems...56 Power light is on a single sheet of paper 36 Print ... Print resolution...39 Maximum dpi...39 Resize a document ...40 Bound two-sided documents...40 8 Printer software Make the HP Deskjet the default printer 42 Set default print settings...42 Printer Properties dialog box...43 What's This? Printing shortcuts...34 Create printing shortcuts...35 Set the page...
...print cartridges...53 Print cartridge storage and handling 53 Print cartridge protector...53 Printer Toolbox...54 10 Troubleshooting Error messages...55 Print cartridge error messages 55 Other error messages...56 Installation problems...56 Power light is on a single sheet of paper 36 Print ... Print resolution...39 Maximum dpi...39 Resize a document ...40 Bound two-sided documents...40 8 Printer software Make the HP Deskjet the default printer 42 Set default print settings...42 Printer Properties dialog box...43 What's This? Printing shortcuts...34 Create printing shortcuts...35 Set the page...
Photosmart Software Help
Page 5
... on multiple sheets at once 67 Photos do not print correctly...68 Check the paper tray...68 Check the printer properties 68 Problems with borderless documents 68 Borderless printing guidelines 68 Image is printed at an angle 69 Fading occurs on the edges of a photo 69 Photo has ... is printed at an angle 73 Document does not reflect the new print settings 73 If you continue to have problems 73 A HP support Ink cartridge warranty information 74 Support process...74 HP support by phone...75 Phone support period...75 Placing a call...75 After the phone support period 75 B Order supplies ...
... on multiple sheets at once 67 Photos do not print correctly...68 Check the paper tray...68 Check the printer properties 68 Problems with borderless documents 68 Borderless printing guidelines 68 Image is printed at an angle 69 Fading occurs on the edges of a photo 69 Photo has ... is printed at an angle 73 Document does not reflect the new print settings 73 If you continue to have problems 73 A HP support Ink cartridge warranty information 74 Support process...74 HP support by phone...75 Phone support period...75 Placing a call...75 After the phone support period 75 B Order supplies ...
Photosmart Software Help
Page 7
... Printer software Maintenance Troubleshooting HP support Order supplies Specifications HP inkjet supplies recycling program Description Learn about installing the software, see the following table and select an appropriate topic. Order supplies for the printer. Section Special features Get started Connect the printer Print photos Print other specifications for the printer. Find out how to a hardware or software problem...
... Printer software Maintenance Troubleshooting HP support Order supplies Specifications HP inkjet supplies recycling program Description Learn about installing the software, see the following table and select an appropriate topic. Order supplies for the printer. Section Special features Get started Connect the printer Print photos Print other specifications for the printer. Find out how to a hardware or software problem...
Photosmart Software Help
Page 26
... specify the following print settings: • Paper Type: Plain paper • Size: An appropriate card size 3. help in resolving the problem. 24 Print other small media Guidelines Do not exceed the paper tray capacity: 20 cards. Prepare to learn about the features that you want...1. Use the What's This? Push the cards into the printer until they stop. 4. Open the Printer Properties dialog box. 2. help in the Printer Properties dialog box. Select any other print settings that appear in resolving the problem. Use the What's This? Select any other print settings that...
... specify the following print settings: • Paper Type: Plain paper • Size: An appropriate card size 3. help in resolving the problem. 24 Print other small media Guidelines Do not exceed the paper tray capacity: 20 cards. Prepare to learn about the features that you want...1. Use the What's This? Push the cards into the printer until they stop. 4. Open the Printer Properties dialog box. 2. help in the Printer Properties dialog box. Select any other print settings that appear in resolving the problem. Use the What's This? Select any other print settings that...
Photosmart Software Help
Page 53
...ink from your skin and clothing: Surface Skin White fabric Color fabric Remedy Wash the area with water. The problem can set the ink into the fabric. For more information see www.hp.com/go/inkusage. Turn off the HP Deskjet, and then disconnect the power cord. 2. Noise is ...Level tab. To view this information, click the Print Cartridge Information button. Maintain the printer body Because the HP Deskjet ejects ink onto the paper in a dusty environment, a small amount of the HP Deskjet with a soft cloth that has been lightly moistened with an abrasive soap. Household cleaners...
...ink from your skin and clothing: Surface Skin White fabric Color fabric Remedy Wash the area with water. The problem can set the ink into the fabric. For more information see www.hp.com/go/inkusage. Turn off the HP Deskjet, and then disconnect the power cord. 2. Noise is ...Level tab. To view this information, click the Print Cartridge Information button. Maintain the printer body Because the HP Deskjet ejects ink onto the paper in a dusty environment, a small amount of the HP Deskjet with a soft cloth that has been lightly moistened with an abrasive soap. Household cleaners...
Photosmart Software Help
Page 57
... • If you continue to resolve the problem. Incorrect or missing print cartridge message The printer can only print when the correct print cartridges are not installed properly. Print cartridge problem message The printer cannot print if the print cartridges are faulty,...• Error messages • Installation problems • Power light is on or flashing • Printer does not print • Document prints slowly • Print cartridge problems • Paper problems • Photos do not print correctly • Problems with a print cartridge, follow the instructions...
... • If you continue to resolve the problem. Incorrect or missing print cartridge message The printer can only print when the correct print cartridges are not installed properly. Print cartridge problem message The printer cannot print if the print cartridges are faulty,...• Error messages • Installation problems • Power light is on or flashing • Printer does not print • Document prints slowly • Print cartridge problems • Paper problems • Photos do not print correctly • Problems with a print cartridge, follow the instructions...
Photosmart Software Help
Page 58
... receiving correct data from another USB device or USB hub. "Two-way communication cannot be established" or "Printer not responding" message The printer might not be able to have problems, visit HP Technical Support at www.hp.com/support. "Printing in Out of the print cartridge cradle. Other error messages If you receive this error...
... receiving correct data from another USB device or USB hub. "Two-way communication cannot be established" or "Printer not responding" message The printer might not be able to have problems, visit HP Technical Support at www.hp.com/support. "Printing in Out of the print cartridge cradle. Other error messages If you receive this error...
Photosmart Software Help
Page 59
... a USB hub). 4. Follow the onscreen instructions to the printer. 5. To resolve the problem 1. Follow the onscreen instructions. Installation problems 57 Click Cancel, and then restart the computer. 6. Make sure that the printer is connected directly to the printer, and then make sure that are connected to the printer. 6. When the installation program prompts you connect a USB...
... a USB hub). 4. Follow the onscreen instructions to the printer. 5. To resolve the problem 1. Follow the onscreen instructions. Installation problems 57 Click Cancel, and then restart the computer. 6. Make sure that the printer is connected directly to the printer, and then make sure that are connected to the printer. 6. When the installation program prompts you connect a USB...
Photosmart Software Help
Page 61
...that explains the problem and its solution. To gain access to the tools, open . • The printer is out of the printer by using the printer tools. Printer does not print • Verify the following • Check the printer cable connection • Clear the print queue • Printer is stalled ...means The Power light can flash for the printer and are properly installed. For information about clearing a paper jam, see Print cartridges and Installation instructions. • The paper or other functions as a paper jam or a problem with the printer, such as needed. If no error ...
...that explains the problem and its solution. To gain access to the tools, open . • The printer is out of the printer by using the printer tools. Printer does not print • Verify the following • Check the printer cable connection • Clear the print queue • Printer is stalled ...means The Power light can flash for the printer and are properly installed. For information about clearing a paper jam, see Print cartridges and Installation instructions. • The paper or other functions as a paper jam or a problem with the printer, such as needed. If no error ...
Photosmart Software Help
Page 62
...that is stalled in the list, restart the computer. 8. After the cable is connected properly, turn your printer off and then on the back of the HP Deskjet printer. 3. If the printer stops printing before the job is complete, the print job might need to be stalled in length. •... not exceed 3 meters (9.8 feet) in the print queue. Click the Printer menu, and then uncheck Pause Printing. 7. In that is stalled in the list, repeat steps 1 - 6. Clear the print queue Cause: When you experience problems, the USB cable might be replaced. After resolving a print job that ...
...that is stalled in the list, restart the computer. 8. After the cable is connected properly, turn your printer off and then on the back of the HP Deskjet printer. 3. If the printer stops printing before the job is complete, the print job might need to be stalled in length. •... not exceed 3 meters (9.8 feet) in the print queue. Click the Printer menu, and then uncheck Pause Printing. 7. In that is stalled in the list, repeat steps 1 - 6. Clear the print queue Cause: When you experience problems, the USB cable might be replaced. After resolving a print job that ...
Photosmart Software Help
Page 63
... from moving back and forth. 2. Make sure the tri-color print cartridge is selected as packing tape or materials, that best describes the problem: • Paper jam • Out of the printer, and then turn on the printer. If the printer still does not print 1. Complex documents, graphics, or photos...as the print quality. Click Stop, and then click Start to www.hp.com/support. CAUTION: First, check for and remove any paper jam. If there are installed securely in the print cartridge cradle. If the printer still does not print, shut down, and then restart your computer....
... from moving back and forth. 2. Make sure the tri-color print cartridge is selected as packing tape or materials, that best describes the problem: • Paper jam • Out of the printer, and then turn on the printer. If the printer still does not print 1. Complex documents, graphics, or photos...as the print quality. Click Stop, and then click Start to www.hp.com/support. CAUTION: First, check for and remove any paper jam. If there are installed securely in the print cartridge cradle. If the printer still does not print, shut down, and then restart your computer....
Photosmart Software Help
Page 64
Print cartridge problems • Incorrect or missing print cartridge • Print cartridge is faulty or not installed properly • "Print cartridge is in the wrong slot" message • Low on the hard drive, the printer processing time will be installed. Chapter 10 Printer is in ink-backup mode The printer might be longer. 1. ... Incorrect or missing print cartridge Cause: If the correct print cartridges have not been installed or if the print cartridges are listed in the printer. To increase the print speed, use two print cartridges in the reference guide that came with the...
Print cartridge problems • Incorrect or missing print cartridge • Print cartridge is faulty or not installed properly • "Print cartridge is in the wrong slot" message • Low on the hard drive, the printer processing time will be installed. Chapter 10 Printer is in ink-backup mode The printer might be longer. 1. ... Incorrect or missing print cartridge Cause: If the correct print cartridges have not been installed or if the print cartridges are listed in the printer. To increase the print speed, use two print cartridges in the reference guide that came with the...
Photosmart Software Help
Page 65
... cartridges. 5. For more information, see Installation instructions. 6. If the Power light is not flashing, then the problem is faulty or not installed properly Cause: The printer cannot print if the print cartridges are faulty, or if they are not installed properly. Print cartridge is fixed.... If the Power light is correct, try cleaning the print cartridge. Print cartridge problems 63 b. If the print cartridge selection number is flashing, visit HP ...
... cartridges. 5. For more information, see Installation instructions. 6. If the Power light is not flashing, then the problem is faulty or not installed properly Cause: The printer cannot print if the print cartridges are faulty, or if they are not installed properly. Print cartridge is fixed.... If the Power light is correct, try cleaning the print cartridge. Print cartridge problems 63 b. If the print cartridge selection number is flashing, visit HP ...
Photosmart Software Help
Page 66
...error message is in the error message. If the Power light is not flashing, the problem is faulty and must be replaced soon. If the Power light continues to avoid printing ...remove and reinstall each print cartridge and close the printer cover. Solution: Always install the tri-color print cartridge in the printer and close the printer cover. Solution: Have a replacement cartridge on screen...cartridges is displayed on hand to flash after replacing the print cartridge, visit HP Technical Support at www.hp.com/support. Do one of the following: • If an error message...
...error message is in the error message. If the Power light is not flashing, the problem is faulty and must be replaced soon. If the Power light continues to avoid printing ...remove and reinstall each print cartridge and close the printer cover. Solution: Always install the tri-color print cartridge in the printer and close the printer cover. Solution: Have a replacement cartridge on screen...cartridges is displayed on hand to flash after replacing the print cartridge, visit HP Technical Support at www.hp.com/support. Do one of the following: • If an error message...
Photosmart Software Help
Page 67
.... 2. Remove the paper from a print cartridge ▲ Hold the print cartridge so that the copper strips are required electrical contacts. Paper problems 65 Touching these parts will result in the printer, verify that the protective piece of plastic tape has been removed from each print cartridge. "Printing in ink-backup mode" message...
.... 2. Remove the paper from a print cartridge ▲ Hold the print cartridge so that the copper strips are required electrical contacts. Paper problems 65 Touching these parts will result in the printer, verify that the protective piece of plastic tape has been removed from each print cartridge. "Printing in ink-backup mode" message...
Photosmart Software Help
Page 69
... tray, and then reload it. • Use a different type of the paper. 4. If the paper tray is loaded 1. Load paper in the printer. Paper problems 67 Click Continue to resume printing. Slide the paper guide so that it fits firmly against the edge of paper message Follow the appropriate steps...; If the paper tray is loaded • If the paper tray is empty If the paper tray is empty 1. The printer also might be loaded improperly Paper weight The printer might print on multiple sheets at once if the paper is not positioned firmly against the edge of the paper tray. 2.
... tray, and then reload it. • Use a different type of the paper. 4. If the paper tray is loaded 1. Load paper in the printer. Paper problems 67 Click Continue to resume printing. Slide the paper guide so that it fits firmly against the edge of paper message Follow the appropriate steps...; If the paper tray is loaded • If the paper tray is empty If the paper tray is empty 1. The printer also might be loaded improperly Paper weight The printer might print on multiple sheets at once if the paper is not positioned firmly against the edge of the paper tray. 2.
Photosmart Software Help
Page 70
... that the paper size that is printed at an angle • Fading occurs on the edges of the paper. Check the printer properties Open the Printer Properties dialog box and verify the following options: Tab Features Setting Size: An appropriate paper size Paper Type: An appropriate photo ...paper Print Quality: Best or Maximum dpi Problems with the side to be printed on the Color tab. • Do not print borderless documents in the printer...
... that the paper size that is printed at an angle • Fading occurs on the edges of the paper. Check the printer properties Open the Printer Properties dialog box and verify the following options: Tab Features Setting Size: An appropriate paper size Paper Type: An appropriate photo ...paper Print Quality: Best or Maximum dpi Problems with the side to be printed on the Color tab. • Do not print borderless documents in the printer...
Photosmart Software Help
Page 71
... Store and handle photo paper. Photo has an unwanted border • For small photo paper • For small photo paper with a tear-off tab Problems with the source image. Load the photo paper correctly in a plastic bag and gently bend it was scanned. Follow loading instructions for the paper type.... If the problem persists, then use photo paper that is not curled. If the photo paper is not caused by the source image, follow these steps: 1. For...
... Store and handle photo paper. Photo has an unwanted border • For small photo paper • For small photo paper with a tear-off tab Problems with the source image. Load the photo paper correctly in a plastic bag and gently bend it was scanned. Follow loading instructions for the paper type.... If the problem persists, then use photo paper that is not curled. If the photo paper is not caused by the source image, follow these steps: 1. For...
Photosmart Software Help
Page 72
.... For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned. • Verify that no problem exists with a tear-off tab If the border appears below the tear-off tab, then align the print cartridges. 70 Troubleshooting Chapter 10 For small... photo paper If the printout has an unwanted border, try the following solutions: • Align the print cartridges. • Open the Printer Properties dialog box, click the Features tab, and verify that the selected paper size matches both the paper size that the photo is formatted for...
.... For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned. • Verify that no problem exists with a tear-off tab If the border appears below the tear-off tab, then align the print cartridges. 70 Troubleshooting Chapter 10 For small... photo paper If the printout has an unwanted border, try the following solutions: • Align the print cartridges. • Open the Printer Properties dialog box, click the Features tab, and verify that the selected paper size matches both the paper size that the photo is formatted for...
Photosmart Software Help
Page 73
... • Replace the print cartridge. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. If the black text and images on your printouts are faded,...quality is poor 71 For more information, see the reference guide that came with the printer. • Verify that the print mode and paper selection is correct for optimal black ... might be printing with only the tri-color print cartridge. This section contains the following : • Clean the print cartridges automatically. Prints are having problems with print quality, try the following topics...
... • Replace the print cartridge. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. If the black text and images on your printouts are faded,...quality is poor 71 For more information, see the reference guide that came with the printer. • Verify that the print mode and paper selection is correct for optimal black ... might be printing with only the tri-color print cartridge. This section contains the following : • Clean the print cartridges automatically. Prints are having problems with print quality, try the following topics...