User Guide
Page 5
... scrolling (touch screen only 13 One-finger swipe (touch screen only 14 Two-finger pinch zoom (touch screen only 14 3 Power and battery ...15 Factory-sealed battery ...15 Charging the battery ...15 4 Printing ...16 Printing ...16 Printing from Google Chrome ...16 Printing with Google Cloud Print Web printing service 16 5 Backing up, resetting, and recovering ...17 Backing up ...17 Resetting ...17 Recovering ...17 Installing the Chromebook Recovery Utility 18 Creating recovery media ...18 Recovering the Chrome operating...
... scrolling (touch screen only 13 One-finger swipe (touch screen only 14 Two-finger pinch zoom (touch screen only 14 3 Power and battery ...15 Factory-sealed battery ...15 Charging the battery ...15 4 Printing ...16 Printing ...16 Printing from Google Chrome ...16 Printing with Google Cloud Print Web printing service 16 5 Backing up, resetting, and recovering ...17 Backing up ...17 Resetting ...17 Recovering ...17 Installing the Chromebook Recovery Utility 18 Creating recovery media ...18 Recovering the Chrome operating...
User Guide
Page 7
... 1 This jack does not support optional standalone microphones. NOTE: When a device is charging. Insert the card into the memory card reader, and then press in on the card until it from the memory card reader. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To remove a card: ▲ Press in (microphone) combo jack (2) MicroSD™ memory card reader (3) USB SuperSpeed port (4) AC adapter and battery light Description Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable...
... 1 This jack does not support optional standalone microphones. NOTE: When a device is charging. Insert the card into the memory card reader, and then press in on the card until it from the memory card reader. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To remove a card: ▲ Press in (microphone) combo jack (2) MicroSD™ memory card reader (3) USB SuperSpeed port (4) AC adapter and battery light Description Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable...
User Guide
Page 22
... the HP website. 1. You can install the HP Print for Chrome, the printer cannot be registered with Google Cloud Print Web printing service Google Cloud Print Web printing service is a free service that allows you use the HP Print for Chrome App, and then follow the on -screen instructions. Go to http://www.hp.com/support. 2. In the Search all support box, type Printing with...
... the HP website. 1. You can install the HP Print for Chrome, the printer cannot be registered with Google Cloud Print Web printing service Google Cloud Print Web printing service is a free service that allows you use the HP Print for Chrome App, and then follow the on -screen instructions. Go to http://www.hp.com/support. 2. In the Search all support box, type Printing with...
User Guide
Page 23
... optional USB flash drive or SD memory card or through Google Drive. In the Powerwash section, click Powerwash. 3. NOTE: The account you sign in with after you recover your files on Google Drive or an external storage device. If possible, back up your Google account. Click Restart. 4. A recovery reinstalls the operating system and software programs and restores the original factory settings. Backing up your data to your downloaded...
... optional USB flash drive or SD memory card or through Google Drive. In the Powerwash section, click Powerwash. 3. NOTE: The account you sign in with after you recover your files on Google Drive or an external storage device. If possible, back up your Google account. Click Restart. 4. A recovery reinstalls the operating system and software programs and restores the original factory settings. Backing up your data to your downloaded...
User Guide
Page 24
... used to recover the original operating system and software programs that were installed at the factory. To install the Chromebook Recovery Utility: ▲ Open the Chrome Web Store, search for chrome recovery, click Chromebook Recovery Utility from the device before you need the following: ● A USB flash drive or SD memory card with Internet access. In the Apps window, click Recovery, and then click Get started. 4. Recovering the Chrome operating system To recover the Chrome operating system on -screen instructions. Before beginning the recovery...
... used to recover the original operating system and software programs that were installed at the factory. To install the Chromebook Recovery Utility: ▲ Open the Chrome Web Store, search for chrome recovery, click Chromebook Recovery Utility from the device before you need the following: ● A USB flash drive or SD memory card with Internet access. In the Apps window, click Recovery, and then click Get started. 4. Recovering the Chrome operating system To recover the Chrome operating system on -screen instructions. Before beginning the recovery...
User Guide
Page 25
... the Chromebook Recovery Utility, and then remove the USB flash drive or SD memory card. Do not disrupt the system recovery process after a reset or recovery 19 The media is complete. After the recovery media is formatted for use a different USB flash drive or SD memory card. 4. Wait while Chrome verifies the integrity of creating recovery media, the USB flash drive or SD memory card is erased, click Done to cancel the recovery during the verification process, press and hold the power button...
... the Chromebook Recovery Utility, and then remove the USB flash drive or SD memory card. Do not disrupt the system recovery process after a reset or recovery 19 The media is complete. After the recovery media is formatted for use a different USB flash drive or SD memory card. 4. Wait while Chrome verifies the integrity of creating recovery media, the USB flash drive or SD memory card is erased, click Done to cancel the recovery during the verification process, press and hold the power button...
User Guide
Page 30
... providers. ● Support internal and external research and development that will improve assistive technology relevant to our products and services. ● Support and contribute to all. All HP managers and employees are putting differences to work , and in an accessible form. ● Establish relationships with disabilities in the development of accessibility guidelines, and in everything we do. Assistive technology removes barriers and...
... providers. ● Support internal and external research and development that will improve assistive technology relevant to our products and services. ● Support and contribute to all. All HP managers and employees are putting differences to work , and in an accessible form. ● Establish relationships with disabilities in the development of accessibility guidelines, and in everything we do. Assistive technology removes barriers and...
User Guide
Page 31
...; HP PCs-Windows 7 Accessibility Options ● HP PCs-Windows 8 Accessibility Options ● HP PC's-Windows 10 Accessibility Options ● HP Slate 7 Tablets-Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean) ● HP SlateBook PCs-Enabling Accessibility Features (Android 4.3,4.2/Jelly Bean) ● HP Chromebook PCs-Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome OS) ● HP Shopping-peripherals for HP products If you are appropriate for your potential. You will make HP products easier to use. Whether...
...; HP PCs-Windows 7 Accessibility Options ● HP PCs-Windows 8 Accessibility Options ● HP PC's-Windows 10 Accessibility Options ● HP Slate 7 Tablets-Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean) ● HP SlateBook PCs-Enabling Accessibility Features (Android 4.3,4.2/Jelly Bean) ● HP Chromebook PCs-Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome OS) ● HP Shopping-peripherals for HP products If you are appropriate for your potential. You will make HP products easier to use. Whether...
User Guide
Page 37
... International Association of Accessibility Professionals 24 J jacks audio-in (microphone) 1 audio-out (headphone) 1 K key lock action key 8 keys esc 7 L labels Bluetooth 11 regulatory 11 serial number 10 service 10 wireless certification 11 WLAN 11 lights AC adapter and battery 1 camera 5 power 3 M microphone (audio-in) jack, identifying 1 microSD memory card reader, identifying 1 mute action key 8 N nano security cable slot, identifying 3 next window action key 8 O operating environment 22 P ports USB SuperSpeed 1, 3 USB Type-C power connector and port 2, 3 power button, identifying 3 power...
... International Association of Accessibility Professionals 24 J jacks audio-in (microphone) 1 audio-out (headphone) 1 K key lock action key 8 keys esc 7 L labels Bluetooth 11 regulatory 11 serial number 10 service 10 wireless certification 11 WLAN 11 lights AC adapter and battery 1 camera 5 power 3 M microphone (audio-in) jack, identifying 1 microSD memory card reader, identifying 1 mute action key 8 N nano security cable slot, identifying 3 next window action key 8 O operating environment 22 P ports USB SuperSpeed 1, 3 USB Type-C power connector and port 2, 3 power button, identifying 3 power...
User Guide
Page 38
resources, accessibility 29 S scrolling touch screen gesture 13 scrolling TouchPad gesture 13 Section 508 accessibility standards 26, 27 serial number, computer 10 service labels, locating 10 slots nano security cable 3 slots, microSD memory card reader 1 speakers, identifying 9 standards and legislation, accessibility 26 support 20 swiping touch screen gesture 14 system recovery Chrome operating system 18 Chromebook Recovery Utility 18 recovery media 18 WLAN device 11 WLAN label 11 T tap gestures 12 touch screen gestures one-finger scrolling 13 one-finger swipe 14 two-finger pinch...
resources, accessibility 29 S scrolling touch screen gesture 13 scrolling TouchPad gesture 13 Section 508 accessibility standards 26, 27 serial number, computer 10 service labels, locating 10 slots nano security cable 3 slots, microSD memory card reader 1 speakers, identifying 9 standards and legislation, accessibility 26 support 20 swiping touch screen gesture 14 system recovery Chrome operating system 18 Chromebook Recovery Utility 18 recovery media 18 WLAN device 11 WLAN label 11 T tap gestures 12 touch screen gestures one-finger scrolling 13 one-finger swipe 14 two-finger pinch...
Maintenance and Service Guide
Page 2
... 2019 Document Part Number: L59865-001 Product notice This guide describes features that are trademarks or registered trademarks of Microsoft Corporation in the United States, other countries or both. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to request a full refund of the price of Windows functionality. For any software product preinstalled on...
... 2019 Document Part Number: L59865-001 Product notice This guide describes features that are trademarks or registered trademarks of Microsoft Corporation in the United States, other countries or both. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to request a full refund of the price of Windows functionality. For any software product preinstalled on...
Maintenance and Service Guide
Page 8
... Keyboard webcam module ...32 Keyboard webcam module cable ...33 Battery ...34 Speakers ...36 WLAN module ...37 Power board cables ...38 Power board ...39 System board ...40 Power cable ...44 Display assembly ...45 6 Backing up, restoring, and recovering ...55 Backing up information and creating recovery media ...55 Using Windows tools ...55 Using the HP Cloud Recovery Download Tool to create recovery media (select products only 55 Restoring and recovery ...56 Restoring, resetting, and refreshing using Windows tools 56 Recovering using HP Recovery media ...56 Changing the computer boot order...
... Keyboard webcam module ...32 Keyboard webcam module cable ...33 Battery ...34 Speakers ...36 WLAN module ...37 Power board cables ...38 Power board ...39 System board ...40 Power cable ...44 Display assembly ...45 6 Backing up, restoring, and recovering ...55 Backing up information and creating recovery media ...55 Using Windows tools ...55 Using the HP Cloud Recovery Download Tool to create recovery media (select products only 55 Restoring and recovery ...56 Restoring, resetting, and refreshing using Windows tools 56 Recovering using HP Recovery media ...56 Changing the computer boot order...
Maintenance and Service Guide
Page 11
... storage Audio and video Camera: Integrated one-piece fixed HD 720p, 5-megapixel display webcam Integrated one-piece fixed HD 720p, 5-megapixel keyboard webcam Microphone: Single-array microphone Wireless Wireless local area network (WLAN) option: Intel 9560 ac 2×2 + Bluetooth® 5.0 MU-MIMO M.2 2230 non-vPro MIPI+BRI WW with two antennas External media cards HP MultiFormat microSD® media card reader Internal card expansion One M.2 slot for WLAN module Ports ● Audio-out (headphone)/audio-in (microphone) combo jack ● USB SuperSpeed port ● USB Type-C power...
... storage Audio and video Camera: Integrated one-piece fixed HD 720p, 5-megapixel display webcam Integrated one-piece fixed HD 720p, 5-megapixel keyboard webcam Microphone: Single-array microphone Wireless Wireless local area network (WLAN) option: Intel 9560 ac 2×2 + Bluetooth® 5.0 MU-MIMO M.2 2230 non-vPro MIPI+BRI WW with two antennas External media cards HP MultiFormat microSD® media card reader Internal card expansion One M.2 slot for WLAN module Ports ● Audio-out (headphone)/audio-in (microphone) combo jack ● USB SuperSpeed port ● USB Type-C power...
Maintenance and Service Guide
Page 12
... on the card until it from the memory card reader. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To remove a card: ▲ Press in (microphone) combo jack (2) MicroSD memory card reader (3) USB SuperSpeed port Description Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. Reads optional memory cards that enable you to the jack, the computer speakers are located, and how they are disabled. 2 External component identification...
... on the card until it from the memory card reader. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To remove a card: ▲ Press in (microphone) combo jack (2) MicroSD memory card reader (3) USB SuperSpeed port Description Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. Reads optional memory cards that enable you to the jack, the computer speakers are located, and how they are disabled. 2 External component identification...
Maintenance and Service Guide
Page 35
... screw size and location during removal and replacement. For complete and current information on supported parts for Authorized Service Provider only parts. Keyboard/top cover NOTE: The keyboard/top cover spare part kit includes the keyboard cable. If you are as many as 43 screws that must be accessed by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the...
... screw size and location during removal and replacement. For complete and current information on supported parts for Authorized Service Provider only parts. Keyboard/top cover NOTE: The keyboard/top cover spare part kit includes the keyboard cable. If you are as many as 43 screws that must be accessed by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the...
Maintenance and Service Guide
Page 47
... cable connects to the WLAN module "#2/Aux" terminal. 2. Turn off or in your country or region. Disconnect the battery cable from the terminals on page 25). 5. If you replace the module and then receive a warning message, remove the module to the system board. (The WLAN module tilts up.) Component replacement procedures 37 Disconnect all external devices from the computer. 3. WLAN module Table 5-6 WLAN drive description and spare part number...
... cable connects to the WLAN module "#2/Aux" terminal. 2. Turn off or in your country or region. Disconnect the battery cable from the terminals on page 25). 5. If you replace the module and then receive a warning message, remove the module to the system board. (The WLAN module tilts up.) Component replacement procedures 37 Disconnect all external devices from the computer. 3. WLAN module Table 5-6 WLAN drive description and spare part number...
Maintenance and Service Guide
Page 66
... the location of devices listed in BIOS where the computer looks for startup information. Restoring and recovery Restoring, resetting, and refreshing using the HP Recovery media, you can change the computer boot order. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. You can change the selection to the keyboard base before beginning these steps. 1. For computers or tablets with a detachable keyboard, connect the tablet to an optical drive or a USB flash drive, depending on -screen instructions...
... the location of devices listed in BIOS where the computer looks for startup information. Restoring and recovery Restoring, resetting, and refreshing using the HP Recovery media, you can change the computer boot order. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. You can change the selection to the keyboard base before beginning these steps. 1. For computers or tablets with a detachable keyboard, connect the tablet to an optical drive or a USB flash drive, depending on -screen instructions...
Maintenance and Service Guide
Page 68
.... Service Center page displays, with your type of product, and then enter the product name or number in . Using HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, you must use a mobile device to diagnose hardware issues. The HP Customer Support - To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps: ▲ Navigate to a USB flash drive by the operating system or other software components. Select Get software and drivers...
.... Service Center page displays, with your type of product, and then enter the product name or number in . Using HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, you must use a mobile device to diagnose hardware issues. The HP Customer Support - To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps: ▲ Navigate to a USB flash drive by the operating system or other software components. Select Get software and drivers...
Maintenance and Service Guide
Page 77
... downloading 59 starting 59 using 58 HP PC Hardware Diagnostics Windows downloading 57 installing 58 using 57 HP Recovery media recovery 56 I I/O bracket removal 42 spare part number 42 internal card expansion, product description 1 internal microphones 6 J jacks audio-in 2 audio-out 2 headphone 2 microphone 2 K keyboard webcam module removal 32 spare part number 14, 32 Keyboard webcam module bracket spare part number 14 keyboard webcam module bracket removal 32 keyboard webcam module cable removal 33 spare part number 14, 32, 33 keyboard/top cover removal 25 spare part numbers 25 keyboard...
... downloading 59 starting 59 using 58 HP PC Hardware Diagnostics Windows downloading 57 installing 58 using 57 HP Recovery media recovery 56 I I/O bracket removal 42 spare part number 42 internal card expansion, product description 1 internal microphones 6 J jacks audio-in 2 audio-out 2 headphone 2 microphone 2 K keyboard webcam module removal 32 spare part number 14, 32 Keyboard webcam module bracket spare part number 14 keyboard webcam module bracket removal 32 keyboard webcam module cable removal 33 spare part number 14, 32, 33 keyboard/top cover removal 25 spare part numbers 25 keyboard...
Maintenance and Service Guide
Page 78
... product description audio 1 display panel 1 external media card 1 internal card expansion 1 memory 1 microphone 1 operating system 1 ports 1 power requirements 1 processors 1 product name 1 security 1 solid-state drive 1 storage 1 video 1 wireless 1 product name 1 product name and number, computer 10 R recovery 55 discs 56 HP Recovery partition 56 media 56 USB flash drive 56 recovery media creating using HP Cloud Recovery Download Tool 55 creating using Windows tools 55 Remote HP PC Hardware Diagnostics UEFI settings customizing 60 using 60 removal/replacement procedures 25 restoring 55 right...
... product description audio 1 display panel 1 external media card 1 internal card expansion 1 memory 1 microphone 1 operating system 1 ports 1 power requirements 1 processors 1 product name 1 security 1 solid-state drive 1 storage 1 video 1 wireless 1 product name 1 product name and number, computer 10 R recovery 55 discs 56 HP Recovery partition 56 media 56 USB flash drive 56 recovery media creating using HP Cloud Recovery Download Tool 55 creating using Windows tools 55 Remote HP PC Hardware Diagnostics UEFI settings customizing 60 using 60 removal/replacement procedures 25 restoring 55 right...