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... apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to find your seller. If your computer. Some accessories and apps that are trademarks owned by HP Inc. Then select Manuals. Software terms By installing, copying, downloading, or otherwise using any further information or to S Mode. If you agree to the refund policy of USB Implementers Forum.
... apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to find your seller. If your computer. Some accessories and apps that are trademarks owned by HP Inc. Then select Manuals. Software terms By installing, copying, downloading, or otherwise using any further information or to S Mode. If you agree to the refund policy of USB Implementers Forum.
Maintenance and Service Guide 1
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... ...4 Locating software...4 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and components ...8 Touchpad settings ...8 Adjusting touchpad settings ...8 Turning on the touchpad ...8 Touchpad components ...8 Lights ...9 Button and speakers...10 Special keys ...11 Action keys...13 HP Hubs Launcher (select products only) ...14 Bottom ...14 Labels...15 3 Illustrated parts catalog ...18 Computer major components...18 Display assembly subcomponents...20 Cables...21 Miscellaneous parts...22 4 Removal and replacement...
... ...4 Locating software...4 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and components ...8 Touchpad settings ...8 Adjusting touchpad settings ...8 Turning on the touchpad ...8 Touchpad components ...8 Lights ...9 Button and speakers...10 Special keys ...11 Action keys...13 HP Hubs Launcher (select products only) ...14 Bottom ...14 Labels...15 3 Illustrated parts catalog ...18 Computer major components...18 Display assembly subcomponents...20 Cables...21 Miscellaneous parts...22 4 Removal and replacement...
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... Battery ...34 Memory modules...35 WLAN module ...37 Solid-state drive ...39 Heat sink ...40 Fan assembly ...41 Display assembly panel ...43 Power connector cable ...44 System board...44 IR board...47 Speakers ...48 Hall sensor board...50 Touchpad ...51 RJ-45 door ...52 Display assembly...53 Keyboard with top cover...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS) ...59 Updating Setup Utility (BIOS) ...59 Determining the BIOS version ...59 Preparing for a BIOS update ...60 Downloading a BIOS update ...60 Installing a BIOS update ...60 7 Computer Setup (BIOS), TPM, and HP...
... Battery ...34 Memory modules...35 WLAN module ...37 Solid-state drive ...39 Heat sink ...40 Fan assembly ...41 Display assembly panel ...43 Power connector cable ...44 System board...44 IR board...47 Speakers ...48 Hall sensor board...50 Touchpad ...51 RJ-45 door ...52 Display assembly...53 Keyboard with top cover...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS) ...59 Updating Setup Utility (BIOS) ...59 Determining the BIOS version ...59 Preparing for a BIOS update ...60 Downloading a BIOS update ...60 Installing a BIOS update ...60 7 Computer Setup (BIOS), TPM, and HP...
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... Installing HP PC Hardware Diagnostics Windows 71 Using HP PC Hardware Diagnostics UEFI ...71 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code 71 Starting HP PC Hardware Diagnostics UEFI...71 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 72 Downloading the latest HP PC Hardware Diagnostics UEFI version 72 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)..........72 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only 73 Downloading Remote HP...
... Installing HP PC Hardware Diagnostics Windows 71 Using HP PC Hardware Diagnostics UEFI ...71 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code 71 Starting HP PC Hardware Diagnostics UEFI...71 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 72 Downloading the latest HP PC Hardware Diagnostics UEFI version 72 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)..........72 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only 73 Downloading Remote HP...
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... memory card reader. Insert the card into the memory card reader, and then press in Sleep mode. Table 2-2 Left-side components and their descriptions (continued) Component Description (2) USB SuperSpeed 10 Gbps port Connects a USB device, provides high-speed data transfer, and (for computer users. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. (3) Audio-out (headphone)/Audio-in the search box, and then select HP Documentation. This jack does not support optional standalone microphones...
... memory card reader. Insert the card into the memory card reader, and then press in Sleep mode. Table 2-2 Left-side components and their descriptions (continued) Component Description (2) USB SuperSpeed 10 Gbps port Connects a USB device, provides high-speed data transfer, and (for computer users. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. (3) Audio-out (headphone)/Audio-in the search box, and then select HP Documentation. This jack does not support optional standalone microphones...
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..., select your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. NOTE: HP continually improves and changes product parts. Preparation for disassembly To remove and replace computer components, use in 80 W models Spare part number N13383-001 N13384-001 Before removing the bottom cover, prepare the computer for disassembly (see Removal and replacement procedures preliminary requirements on the service tag at the bottom...
..., select your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. NOTE: HP continually improves and changes product parts. Preparation for disassembly To remove and replace computer components, use in 80 W models Spare part number N13383-001 N13384-001 Before removing the bottom cover, prepare the computer for disassembly (see Removal and replacement procedures preliminary requirements on the service tag at the bottom...
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..., remove the module to restore device functionality, and then contact technical support. Remove the battery (see Battery on page 33). 2. On models with a wireless module authorized for disassembly (see Bottom cover on page 33). 3. Prepare the computer for use in the computer by the governmental agency that secures the WLAN module to the system board. 4. Table 5-4 WLAN module descriptions and part numbers Description Intel Wireless Wi-Fi6e AX 211 Wi-Fi + Bluetooth...
..., remove the module to restore device functionality, and then contact technical support. Remove the battery (see Battery on page 33). 2. On models with a wireless module authorized for disassembly (see Bottom cover on page 33). 3. Prepare the computer for use in the computer by the governmental agency that secures the WLAN module to the system board. 4. Table 5-4 WLAN module descriptions and part numbers Description Intel Wireless Wi-Fi6e AX 211 Wi-Fi + Bluetooth...
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Table 5-10 System board descriptions and part numbers Description System board (includes processor): All system boards use the following cables, and make sure they have the new ambient light sensor (ALS) data written to the system BIOS. Remove the bottom cover (see Fan assembly on page 33). 3. Remove the fans (see Bottom cover on page 41). Remove the system board: 1. IMPORTANT: After replacing the system board or the display panel assembly, it is necessary...
Table 5-10 System board descriptions and part numbers Description System board (includes processor): All system boards use the following cables, and make sure they have the new ambient light sensor (ALS) data written to the system BIOS. Remove the bottom cover (see Fan assembly on page 33). 3. Remove the fans (see Bottom cover on page 41). Remove the system board: 1. IMPORTANT: After replacing the system board or the display panel assembly, it is necessary...
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... utility tool to update the Touch Panel Firmware. The display panel is secured to Help and Support at http://www.hp.com. You must pull the tape multiple times before it (3). Position a suction cup tool on the display panel glass, away from the camera module to avoid damage, and then rotate the locking lever down to grasp the end of the panel. c. To remove the panel, use tweezers...
... utility tool to update the Touch Panel Firmware. The display panel is secured to Help and Support at http://www.hp.com. You must pull the tape multiple times before it (3). Position a suction cup tool on the display panel glass, away from the camera module to avoid damage, and then rotate the locking lever down to grasp the end of the panel. c. To remove the panel, use tweezers...
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Starting Setup Utility (BIOS) You have several ways to your notebook. Updating Setup Utility (BIOS) Updated versions of the BIOS version. To reveal the BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). Select the question mark icon in Setup Utility (BIOS). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of these options. ● HP Support Assistant 1. or - Some download packages contain a file named Readme.txt, which...
Starting Setup Utility (BIOS) You have several ways to your notebook. Updating Setup Utility (BIOS) Updated versions of the BIOS version. To reveal the BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). Select the question mark icon in Setup Utility (BIOS). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of these options. ● HP Support Assistant 1. or - Some download packages contain a file named Readme.txt, which...
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... the download is connected to the BIOS version currently installed on your computer is typically Local Disk (C:). 60 Chapter 6 Using Setup Utility (BIOS) Make a note of damage to an optional power source. If no instructions appear, follow these steps. 1. IMPORTANT: To reduce the risk of the path to the location on your hard drive. or - At the download area, follow these steps: a. Installing a BIOS update BIOS installation procedures vary. Follow any device, cable, or...
... the download is connected to the BIOS version currently installed on your computer is typically Local Disk (C:). 60 Chapter 6 Using Setup Utility (BIOS) Make a note of damage to an optional power source. If no instructions appear, follow these steps. 1. IMPORTANT: To reduce the risk of the path to the location on your hard drive. or - At the download area, follow these steps: a. Installing a BIOS update BIOS installation procedures vary. Follow any device, cable, or...
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... arrow key on -screen instructions. Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all settings in the upper-right corner of system and extended memory. To start Computer Setup, turn on the system (such as hard drives, display, keyboard, mouse, and printer). NOTE: If you are using arrow keys to highlight your choice, you are using arrow keys to highlight your computer. 7 Computer Setup (BIOS), TPM, and HP Sure Start HP...
... arrow key on -screen instructions. Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all settings in the upper-right corner of system and extended memory. To start Computer Setup, turn on the system (such as hard drives, display, keyboard, mouse, and printer). NOTE: If you are using arrow keys to highlight your choice, you are using arrow keys to highlight your computer. 7 Computer Setup (BIOS), TPM, and HP Sure Start HP...
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... Readme.txt, which contains information regarding installing and troubleshooting the file. Do not insert, remove, connect, or disconnect any device, cable, or cord. Do not download or install a BIOS update while the computer is connected to reliable external power using arrow keys to follow these instructions: Do not disconnect power on the HP website. See Using Computer Setup on battery power, docked in compressed files called SoftPaqs. Start Computer Setup. NOTE: Restoring defaults will not change the hard drive mode. 1.
... Readme.txt, which contains information regarding installing and troubleshooting the file. Do not insert, remove, connect, or disconnect any device, cable, or cord. Do not download or install a BIOS update while the computer is connected to reliable external power using arrow keys to follow these instructions: Do not disconnect power on the HP website. See Using Computer Setup on battery power, docked in compressed files called SoftPaqs. Start Computer Setup. NOTE: Restoring defaults will not change the hard drive mode. 1.
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... in the taskbar, type support in the taskbar. 2. Access the Boot Device Options menu: ● Turn on -screen instructions. 64 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start Follow the on -screen instructions. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer. 2. Complete the installation by following the on -screen instructions. 4. NOTE: If you connect your hard drive. Downloading a BIOS update After you review the prerequisites, you...
... in the taskbar, type support in the taskbar. 2. Access the Boot Device Options menu: ● Turn on -screen instructions. 64 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start Follow the on -screen instructions. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer. 2. Complete the installation by following the on -screen instructions. 4. NOTE: If you connect your hard drive. Downloading a BIOS update After you review the prerequisites, you...
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... an external USB flash drive or using the HP recovery discs. You can return your personal information. IMPORTANT: Windows is the only option that you start the recovery process. NOTE: If you obtain and use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. Using a recent backup can do this task either using Windows Backup locally with a detachable keyboard, connect the tablet to the keyboard base before you have several tools available to its factory...
... an external USB flash drive or using the HP recovery discs. You can return your personal information. IMPORTANT: Windows is the only option that you start the recovery process. NOTE: If you obtain and use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. Using a recent backup can do this task either using Windows Backup locally with a detachable keyboard, connect the tablet to the keyboard base before you have several tools available to its factory...
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... using the Restoring and recovery methods on -screen instructions. Recovering using the HP recovery discs. Go to reset your computer before you made the restore point. The System Restore software can use HP Recovery media to recover the operating system and drivers that you cannot create recovery media yourself, contact support to its state at the factory. When you want to a working state sooner than using HP Recovery media You can automatically or manually create restore points, or snapshots, of the system files and settings...
... using the Restoring and recovery methods on -screen instructions. Recovering using the HP recovery discs. Go to reset your computer before you made the restore point. The System Restore software can use HP Recovery media to recover the operating system and drivers that you cannot create recovery media yourself, contact support to its state at the factory. When you want to a working state sooner than using HP Recovery media You can automatically or manually create restore points, or snapshots, of the system files and settings...
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... an optical drive or a USB flash drive, depending on -screen instructions. Follow the on-screen instructions to boot, and then follow the on the location of a custom image To access the latest documentation for boot options. ● For tablets without installed recovery software. Access the system Startup menu. ● For computers or tablets with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. You can change the boot order: 1. Insert the HP Recovery media. 2. Turn on...
... an optical drive or a USB flash drive, depending on -screen instructions. Follow the on-screen instructions to boot, and then follow the on the location of a custom image To access the latest documentation for boot options. ● For tablets without installed recovery software. Access the system Startup menu. ● For computers or tablets with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. You can change the boot order: 1. Insert the HP Recovery media. 2. Turn on...
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...light sensor, identifying 7 audio adjusting volume 13 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 1 B backup, creating 66 backups 66 battery illustrated 19 spare part number 19 BIOS determining version 59, 63 downloading an update 60, 63, 64 starting the Setup Utility 59 updating 59, 63 Bluetooth label 15 boot order changing using the f9 prompt 64 boot order, changing 68 bottom components 14 bottom cover illustrated 19 removal 33 spare part number 19, 33 buttons left touchpad 8, 9 power 11, 12 right touchpad 8, 9 C cables spare part numbers...
...light sensor, identifying 7 audio adjusting volume 13 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 1 B backup, creating 66 backups 66 battery illustrated 19 spare part number 19 BIOS determining version 59, 63 downloading an update 60, 63, 64 starting the Setup Utility 59 updating 59, 63 Bluetooth label 15 boot order changing using the f9 prompt 64 boot order, changing 68 bottom components 14 bottom cover illustrated 19 removal 33 spare part number 19, 33 buttons left touchpad 8, 9 power 11, 12 right touchpad 8, 9 C cables spare part numbers...
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... light mode 6 M media card reader, product description 2 memory module product description 1 memory modules removal 35 spare part numbers 35 microphone product description 1 microphone mute light, identifying 10 model name 1 mute light, identifying 10 mute microphone action key 13 mute volume action key 13 N next track action key 14 O operating system, product description 2 P packaging guidelines 24, 30 pause action key 14 play action key 13, 14 pointing device, product description 2 ports HDMI 5 product description 2 USB SuperSpeed 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type...
... light mode 6 M media card reader, product description 2 memory module product description 1 memory modules removal 35 spare part numbers 35 microphone product description 1 microphone mute light, identifying 10 model name 1 mute light, identifying 10 mute microphone action key 13 mute volume action key 13 N next track action key 14 O operating system, product description 2 P packaging guidelines 24, 30 pause action key 14 play action key 13, 14 pointing device, product description 2 ports HDMI 5 product description 2 USB SuperSpeed 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type...
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...locating 15 serviceability, product description 3 setup utility navigating and selecting 62 restoring factory settings 62 SIM slot, identifying 6 slots SIM card 6 software locating 4 software installed locating 4 solid-state drive product description 1 removal and replacement 39 specifications 76, 77 spare part country codes 57 speaker removal 48 spare part number 48 speaker volume action keys 13 speakers 11, 15 special keys identifying 11 using 11 specifications computer 75 display 75, 76 hard drive 75 solid-state drive 76, 77 static electricity 24, 25 support information 30 Sure Start using...
...locating 15 serviceability, product description 3 setup utility navigating and selecting 62 restoring factory settings 62 SIM slot, identifying 6 slots SIM card 6 software locating 4 software installed locating 4 solid-state drive product description 1 removal and replacement 39 specifications 76, 77 spare part country codes 57 speaker removal 48 spare part number 48 speaker volume action keys 13 speakers 11, 15 special keys identifying 11 using 11 specifications computer 75 display 75, 76 hard drive 75 solid-state drive 76, 77 static electricity 24, 25 support information 30 Sure Start using...