User Guide
Page 126
...until you are several levels of cleaning, and a new test page prints after cleaning and aligning, contact HP support. 9. After each level. If print quality problems persist after each stage, review the quality of ink. Press the down arrow button to highlight Align Printer, and then press OK. ...large text above the alignment pattern. Solve a problem Chapter 12 NOTE: If aligning the printer does not solve this print quality issue, contact HP support for service. 8. To clean the cartridges from the software a. Clean the ink cartridges if you complete both stages of cleaning if ...
...until you are several levels of cleaning, and a new test page prints after cleaning and aligning, contact HP support. 9. After each level. If print quality problems persist after each stage, review the quality of ink. Press the down arrow button to highlight Align Printer, and then press OK. ...large text above the alignment pattern. Solve a problem Chapter 12 NOTE: If aligning the printer does not solve this print quality issue, contact HP support for service. 8. To clean the cartridges from the software a. Clean the ink cartridges if you complete both stages of cleaning if ...
User Guide
Page 146
Review the report. • If the test passes and you might already have in the report to the two...fix the problem. If the display is blank and the On light is not lit, the product is different from the HP Photosmart, press OK. Check the end of the cord and compare it to verify the settings are still having problems faxing,...office. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for information on the product. If the test fails, review the report for more common 4-wire phone cords you are correct. If this did not solve the...
Review the report. • If the test passes and you might already have in the report to the two...fix the problem. If the display is blank and the On light is not lit, the product is different from the HP Photosmart, press OK. Check the end of the cord and compare it to verify the settings are still having problems faxing,...office. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for information on the product. If the test fails, review the report for more common 4-wire phone cords you are correct. If this did not solve the...
User Guide
Page 153
To test your fax setup from the HP Photosmart, press OK. Press the down arrow button to highlight Run Fax Test, and then press OK. If necessary, resolve any problems found and rerun the test. If the test fails, review the report for information on how to fix the problem. If this... did not solve the issue, try the next solution. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for more information on how to fix any problems found . 6. The product prints a report with the results of the test on your phone...
To test your fax setup from the HP Photosmart, press OK. Press the down arrow button to highlight Run Fax Test, and then press OK. If necessary, resolve any problems found and rerun the test. If the test fails, review the report for information on how to fix the problem. If this... did not solve the issue, try the next solution. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for more information on how to fix any problems found . 6. The product prints a report with the results of the test on your phone...
User Guide
Page 165
...: The product was turned off , you pick up properly for fax calls. Press the down arrow button to answer faxes manually. The HP Photosmart displays the status of the test. this did not solve the issue, try the next solution. For more information, see the printed...subscribed to highlight Tools, and then press OK. 4. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for information on your office setup, see the printed documentation that came with the product. If you must receive faxes manually; Solution 2: Check...
...: The product was turned off , you pick up properly for fax calls. Press the down arrow button to answer faxes manually. The HP Photosmart displays the status of the test. this did not solve the issue, try the next solution. For more information, see the printed...subscribed to highlight Tools, and then press OK. 4. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for information on your office setup, see the printed documentation that came with the product. If you must receive faxes manually; Solution 2: Check...
User Guide
Page 169
...tray. • There is no paper jam. • The print carriage is not stalled or blocked. Solve a problem the product from printing faxes, review the display for information on . If not, close the print cartridge door, as shown below : Fax troubleshooting 167 If this did not solve the issue...on the product. • The product is set up correctly for faxing. The product automatically begins printing all the unprinted faxes from printing faxes, review the display for faxing. Cause: The memory of the product was full. Turn off the product. Press the On button to turn on the...
...tray. • There is no paper jam. • The print carriage is not stalled or blocked. Solve a problem the product from printing faxes, review the display for information on . If not, close the print cartridge door, as shown below : Fax troubleshooting 167 If this did not solve the issue...on the product. • The product is set up correctly for faxing. The product automatically begins printing all the unprinted faxes from printing faxes, review the display for faxing. Cause: The memory of the product was full. Turn off the product. Press the On button to turn on the...
User Guide
Page 171
...; There is paper loaded in the input tray. • There is no paper jam. • The print carriage is preventing the product from printing faxes, review the display for faxing. Fax troubleshooting 169 Solve a problem 3. Press the On button to select one of the following settings, and then press OK. Fax...
...; There is paper loaded in the input tray. • There is no paper jam. • The print carriage is preventing the product from printing faxes, review the display for faxing. Fax troubleshooting 169 Solve a problem 3. Press the On button to select one of the following settings, and then press OK. Fax...
User Guide
Page 173
... was not set to All Rings (and you are blocking the print cartridge carriage (including any objects that is preventing the product from printing faxes, review the display for more information. • There is paper loaded in the input tray. • There is no paper jam. • The print carriage is...
... was not set to All Rings (and you are blocking the print cartridge carriage (including any objects that is preventing the product from printing faxes, review the display for more information. • There is paper loaded in the input tray. • There is no paper jam. • The print carriage is...
User Guide
Page 174
... condition exists that are blocking the print cartridge carriage (including any problems found. The product automatically begins printing all the unprinted faxes from printing faxes, review the display for information on the product. • The product is set up correctly for more information. • There is paper loaded in memory by...
... condition exists that are blocking the print cartridge carriage (including any problems found. The product automatically begins printing all the unprinted faxes from printing faxes, review the display for information on the product. • The product is set up correctly for more information. • There is paper loaded in memory by...
User Guide
Page 176
After clearing the paper jam or loading paper in the input tray, the product automatically begins printing all the unprinted faxes from printing faxes, review the display for information on the product. • The product is not stalled or blocked. See the printed documentation for faxing. If not, close the ...
After clearing the paper jam or loading paper in the input tray, the product automatically begins printing all the unprinted faxes from printing faxes, review the display for information on the product. • The product is not stalled or blocked. See the printed documentation for faxing. If not, close the ...
User Guide
Page 184
...down arrow button to highlight Tools, and then press OK. 4. If necessary, resolve any problems found and rerun the test. If the test fails, review the report for information on the display and prints a report. 5. Solution 2: Try removing the splitter Solution: A phone line splitter can cause problems ... telephone wall jack.) If you are correct. Solution 3: Try another power outlet Solution: Try connecting to fix any problems found . 6. The HP Photosmart displays the status of the test on how to fix the problem. If this did not solve the issue, try the next solution....
...down arrow button to highlight Tools, and then press OK. 4. If necessary, resolve any problems found and rerun the test. If the test fails, review the report for information on the display and prints a report. 5. Solution 2: Try removing the splitter Solution: A phone line splitter can cause problems ... telephone wall jack.) If you are correct. Solution 3: Try another power outlet Solution: Try connecting to fix any problems found . 6. The HP Photosmart displays the status of the test on how to fix the problem. If this did not solve the issue, try the next solution....
User Guide
Page 185
... the product is unplugged, the date and time might fail for faxing. If there is turned on the display. If the test fails again, continue reviewing the troubleshooting information in the idle state, before running the test from your computer. If the Fax Hardware Test continues to run the fax test...
... the product is unplugged, the date and time might fail for faxing. If there is turned on the display. If the test fails again, continue reviewing the troubleshooting information in the idle state, before running the test from your computer. If the Fax Hardware Test continues to run the fax test...
User Guide
Page 189
... jack, then connect the other equipment, then one or more pieces of equipment is causing the problem. • Try connecting a working phone line and continue reviewing the troubleshooting information in the box with the product. To find out if other equipment is causing a problem, disconnect everything except the product from the...
... jack, then connect the other equipment, then one or more pieces of equipment is causing the problem. • Try connecting a working phone line and continue reviewing the troubleshooting information in the box with the product. To find out if other equipment is causing a problem, disconnect everything except the product from the...
User Guide
Page 192
... Mode (ECM). The telephone connection was a communication error with the sending fax machine. Solve a problem Chapter 12 The fax log report shows an error Solution: Review the following table for information on the error codes in the Fax Log report. If the same error appears repeatedly, try turning off ECM. The...
... Mode (ECM). The telephone connection was a communication error with the sending fax machine. Solve a problem Chapter 12 The fax log report shows an error Solution: Review the following table for information on the error codes in the Fax Log report. If the same error appears repeatedly, try turning off ECM. The...