Service Manual
Page 5
...Paper-Axis Shutdowns 1-4 Problems with the Vacuum Fan 1-5 Vacuum suction much lower at high altitudes 1-5 HP-GL/2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming Procedure Fails 1-7 Using the Power ... 1-1 Introduction 1-2 Troubleshooting System Error Codes 1-2 Solving Print Quality Problems 1-3 Cover Sensors are the Ink Supplies? 3-2 Ink Cartridges 3-2 Printheads 3-3 Identifying the Components 3-3 General Information About the Ink Supplies 3-4 Some General Precautions When Handling the Ink Supplies 3-5 When Should You...
...Paper-Axis Shutdowns 1-4 Problems with the Vacuum Fan 1-5 Vacuum suction much lower at high altitudes 1-5 HP-GL/2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming Procedure Fails 1-7 Using the Power ... 1-1 Introduction 1-2 Troubleshooting System Error Codes 1-2 Solving Print Quality Problems 1-3 Cover Sensors are the Ink Supplies? 3-2 Ink Cartridges 3-2 Printheads 3-3 Identifying the Components 3-3 General Information About the Ink Supplies 3-4 Some General Precautions When Handling the Ink Supplies 3-5 When Should You...
Service Manual
Page 6
...3-12 Printhead Status Messages 3-13 Printhead History Utility 3-14 Accessing the Printhead History Utility 3-14 Is the Printer Causing Repetitive Printhead Problems? 3-16 Is the User Replacing the Printheads too Early? 3-18 Troubleshooting Repetitive Ink Cartridge Messages 3-20 Troubleshooting Repetitive Printhead Error Messages 3-21 Printhead Error...4-24 Change Ink Tubes 4-25 Printer Information 4-26 Service Calibrations 5-1 Entering the Service Calibrations Menu 5-3 Printhead Alignment (includes PPS Calibration) 5-5 Color Calibration 5-7 Advance Calibration 5-9 Factory Advance Calibration 5-11...
...3-12 Printhead Status Messages 3-13 Printhead History Utility 3-14 Accessing the Printhead History Utility 3-14 Is the Printer Causing Repetitive Printhead Problems? 3-16 Is the User Replacing the Printheads too Early? 3-18 Troubleshooting Repetitive Ink Cartridge Messages 3-20 Troubleshooting Repetitive Printhead Error Messages 3-21 Printhead Error...4-24 Change Ink Tubes 4-25 Printer Information 4-26 Service Calibrations 5-1 Entering the Service Calibrations Menu 5-3 Printhead Alignment (includes PPS Calibration) 5-5 Color Calibration 5-7 Advance Calibration 5-9 Factory Advance Calibration 5-11...
Service Manual
Page 13
...the Printer and to the Power Socket. 2 Check that the Interconnect Cable is poor before the minimum life expectancy of the Printhead has been reached, the Troubleshooting procedure should be performed which helps you to diagnose and resolve the possible source of recovery actions....the assembly that is damaged or faulty. Try loading white HP media in to the Interconnect PCA. Troubleshooting Solving Print Quality Problems The Printer contains an internal Troubleshooting procedure which will determine whether the Printhead needs replacing or not after performing various levels of any ...
...the Printer and to the Power Socket. 2 Check that the Interconnect Cable is poor before the minimum life expectancy of the Printhead has been reached, the Troubleshooting procedure should be performed which helps you to diagnose and resolve the possible source of recovery actions....the assembly that is damaged or faulty. Try loading white HP media in to the Interconnect PCA. Troubleshooting Solving Print Quality Problems The Printer contains an internal Troubleshooting procedure which will determine whether the Printhead needs replacing or not after performing various levels of any ...
Service Manual
Page 15
...the following : 1 With the Printer ON, open the Window of the Printer and place a sheet of HP High Gloss Photo Paper (must be D-Size), aligned with the blue lines on the Media. HP DesignJets 500 and 800 Series Printers Service Manual 1-5 n Check that the holes in place, but couldn't correctly...⇒ Page 8-64. 2 If the Vacuum Fan held in place, and then loads it , then there could be a problem with the Drive Roller. n Printhead crashes against the Media. The solution to this case, replace the Drive Roller ⇒ Page 8-86. Troubleshooting Problems with the Vacuum Fan If you have...
...the following : 1 With the Printer ON, open the Window of the Printer and place a sheet of HP High Gloss Photo Paper (must be D-Size), aligned with the blue lines on the Media. HP DesignJets 500 and 800 Series Printers Service Manual 1-5 n Check that the holes in place, but couldn't correctly...⇒ Page 8-64. 2 If the Vacuum Fan held in place, and then loads it , then there could be a problem with the Drive Roller. n Printhead crashes against the Media. The solution to this case, replace the Drive Roller ⇒ Page 8-86. Troubleshooting Problems with the Vacuum Fan If you have...
Service Manual
Page 17
The initial startup assumes that one pumping cycle. If normal Printheads are installed, but there maybe cases when the Ink Supply Tubes need to be replaced, in the Ink Delivery System. It will see the following HP DesignJets 500 and 800 Series Printers Service Manual 1-7 Once the priming process has started, it is...
The initial startup assumes that one pumping cycle. If normal Printheads are installed, but there maybe cases when the Ink Supply Tubes need to be replaced, in the Ink Delivery System. It will see the following HP DesignJets 500 and 800 Series Printers Service Manual 1-7 Once the priming process has started, it is...
Service Manual
Page 18
...printhead windows 3. Lift printhead cover 2. Press ENTER to check SETUP printheads Open the Window and you will proceed to prepare ink system. Troubleshooting message on the Front Panel: Unable to the Printhead...there is ink inside the Start-up Printheads. ALL with some ink NOT all of the Start-up Printheads were filled with ink or not: ... you will react differently depending on whether the Start-up printheads, the Printer considers that the priming procedure has been completed... and you select NOT all printhead windows filled with ink the Printer will need to select the answer...
...printhead windows 3. Lift printhead cover 2. Press ENTER to check SETUP printheads Open the Window and you will proceed to prepare ink system. Troubleshooting message on the Front Panel: Unable to the Printhead...there is ink inside the Start-up Printheads. ALL with some ink NOT all of the Start-up Printheads were filled with ink or not: ... you will react differently depending on whether the Start-up printheads, the Printer considers that the priming procedure has been completed... and you select NOT all printhead windows filled with ink the Printer will need to select the answer...
Service Manual
Page 19
... color slot in the Carriage. n If a System Error is leaking. For more obvious because there will request you to reseat the Start-up Printheads were not installed correctly or they are blocked, preventing the ink from the Ink Supply Station and check if there is broken so the Ink...if the priming process fails 3 times because of the same problem, it will display a System Error). HP DesignJets 500 and 800 Series Printers Service Manual 1-9 n The Printer will be replaced. 2 The Start-up Printheads do not work properly and do not allow air to flow (one or all of them ). 3 The...
... color slot in the Carriage. n If a System Error is leaking. For more obvious because there will request you to reseat the Start-up Printheads were not installed correctly or they are blocked, preventing the ink from the Ink Supply Station and check if there is broken so the Ink...if the priming process fails 3 times because of the same problem, it will display a System Error). HP DesignJets 500 and 800 Series Printers Service Manual 1-9 n The Printer will be replaced. 2 The Start-up Printheads do not work properly and do not allow air to flow (one or all of them ). 3 The...
Service Manual
Page 30
... 87 91 92 93 Component/System Media Advance Media Cut Single-Sheet Feeding Roll Feeding Media-Axis Encoder Reading Carriage Movement Scan-Axis Encoder Reading Printhead Firing Servicing Ink Pumping The following table explains the last 2 digits of the System Error Code: Code Recovery Action Response 01 Replace 02 Reseat/Reconnect.../Adjust (using Automatic Process) On-Site 13 Power OFF visit 14 Upgrade System Firmware required 15 Upgrade Driver 16 Add Accessory 19 Wrong Part Installed 2-4 HP DesignJets 500 and 800 Series Printers Service Manual
... 87 91 92 93 Component/System Media Advance Media Cut Single-Sheet Feeding Roll Feeding Media-Axis Encoder Reading Carriage Movement Scan-Axis Encoder Reading Printhead Firing Servicing Ink Pumping The following table explains the last 2 digits of the System Error Code: Code Recovery Action Response 01 Replace 02 Reseat/Reconnect.../Adjust (using Automatic Process) On-Site 13 Power OFF visit 14 Upgrade System Firmware required 15 Upgrade Driver 16 Add Accessory 19 Wrong Part Installed 2-4 HP DesignJets 500 and 800 Series Printers Service Manual
Service Manual
Page 32
... item. System Error Codes 3 Press the ↑ or ↓ key until the front panel highlights the error code that you want to the previous screen 2-6 HP DesignJets 500 and 800 Series Printers Service Manual Error log Select for more info: 1 Error 21:10 2 Error 01:11 3 Error 21:11 4 Error 43...:10 Menu Back Enter 5 The front panel displays information on . Log Menu Printheads Errors Back Enter 4 Press the ↑ or ↓ key until the front panel highlights Errors.
... item. System Error Codes 3 Press the ↑ or ↓ key until the front panel highlights the error code that you want to the previous screen 2-6 HP DesignJets 500 and 800 Series Printers Service Manual Error log Select for more info: 1 Error 21:10 2 Error 01:11 3 Error 21:11 4 Error 43...:10 Menu Back Enter 5 The front panel displays information on . Log Menu Printheads Errors Back Enter 4 Press the ↑ or ↓ key until the front panel highlights Errors.
Service Manual
Page 36
...12:11 Problem Description: A short detected in the Carriage Assembly. n Replace the Carriage Assembly ⇒ Page 8-78. 2-10 HP DesignJets 500 and 800 Series Printers Service Manual Corrective Action: Power OFF the Printer and reconnect the Formatter. Corrective Action: Try the ...n Replace the Carriage Assembly ⇒ Page 8-78. System Error: 11:13 Problem Description: Problem with setting the voltage of the Printheads. Corrective Action: Reconnect the Trailing Cable correctly. Corrective Action: Try the following : n Check that the Trailing Cable is connected correctly...
...12:11 Problem Description: A short detected in the Carriage Assembly. n Replace the Carriage Assembly ⇒ Page 8-78. 2-10 HP DesignJets 500 and 800 Series Printers Service Manual Corrective Action: Power OFF the Printer and reconnect the Formatter. Corrective Action: Try the ...n Replace the Carriage Assembly ⇒ Page 8-78. System Error: 11:13 Problem Description: Problem with setting the voltage of the Printheads. Corrective Action: Reconnect the Trailing Cable correctly. Corrective Action: Try the following : n Check that the Trailing Cable is connected correctly...
Service Manual
Page 44
The Drive Roller Encoder Sensor cannot find the zero position of the Printer and cannot be moved out to Error Code 86:01. 2-18 HP DesignJets 500 and 800 Series Printers Service Manual Corrective Action: Try the following : n Too much friction in the Slider Rod. n If the Error Code... continues, replace the Drive Roller ⇒ Page 886. If the carriage is because the Service Station cannot uncap the Printheads. In this error code appeared but was NOT caused by a paper jam, then try the following : n Replace the Drive Roller Encoder Sensor ⇒ Page...
The Drive Roller Encoder Sensor cannot find the zero position of the Printer and cannot be moved out to Error Code 86:01. 2-18 HP DesignJets 500 and 800 Series Printers Service Manual Corrective Action: Try the following : n Too much friction in the Slider Rod. n If the Error Code... continues, replace the Drive Roller ⇒ Page 886. If the carriage is because the Service Station cannot uncap the Printheads. In this error code appeared but was NOT caused by a paper jam, then try the following : n Replace the Drive Roller Encoder Sensor ⇒ Page...
Service Manual
Page 47
... Messages 3-13 Printhead History Utility 3-14 Accessing the Printhead History Utility 3-14 Is the Printer Causing Repetitive Printhead Problems? 3-16 Is the User Replacing the Printheads too Early? 3-18 Troubleshooting Repetitive Ink Cartridge Messages 3-20 Troubleshooting Repetitive Printhead Error Messages 3-21 Printhead Error Codes 3-22 Summary of Solving Ink Supplies Problems 3-23 HP DesignJets 500 and 800...
... Messages 3-13 Printhead History Utility 3-14 Accessing the Printhead History Utility 3-14 Is the Printer Causing Repetitive Printhead Problems? 3-16 Is the User Replacing the Printheads too Early? 3-18 Troubleshooting Repetitive Ink Cartridge Messages 3-20 Troubleshooting Repetitive Printhead Error Messages 3-21 Printhead Error Codes 3-22 Summary of Solving Ink Supplies Problems 3-23 HP DesignJets 500 and 800...
Service Manual
Page 48
... its slot, the ink will flow to the Printheads. Both components are two separate components: the Printhead and the Ink Cartridge. The front panel displays the status of ink. As long as follows: n HP No.10 for the Black Ink Cartridge. The HP No.11 Ink Cartridges contain 33cc of the Ink... Cartridge. The Ink Cartridges are the Ink Supplies? NOTE Printhead Ink Cartridge 69cc Ink Cartridges The Ink Cartridges for the Cyan, Magenta...
... its slot, the ink will flow to the Printheads. Both components are two separate components: the Printhead and the Ink Cartridge. The front panel displays the status of ink. As long as follows: n HP No.10 for the Black Ink Cartridge. The HP No.11 Ink Cartridges contain 33cc of the Ink... Cartridge. The Ink Cartridges are the Ink Supplies? NOTE Printhead Ink Cartridge 69cc Ink Cartridges The Ink Cartridges for the Cyan, Magenta...
Service Manual
Page 49
... notice a decline in print quality such as lines or dots missing from text / graphics, go to replace a Printhead, see page Page 3-7, When Should You Replace the Printheads? Ink Supplies Troubleshooting Printheads The Printheads are number coded HP No.11 for ALL colors. In order to know when to page Page 6-4, Performing the Troubleshooting Procedure. Identifying...
... notice a decline in print quality such as lines or dots missing from text / graphics, go to replace a Printhead, see page Page 3-7, When Should You Replace the Printheads? Ink Supplies Troubleshooting Printheads The Printheads are number coded HP No.11 for ALL colors. In order to know when to page Page 6-4, Performing the Troubleshooting Procedure. Identifying...
Service Manual
Page 50
...of the Printer during installation. n Avoid unnecessary removal of the Printer. See page Page 3-6, When Should You Replace the Ink Cartridges? 3-4 HP DesignJets 500 and 800 Series Printers Service Manual n When turning off the Printer always use the power Off button located on the left hand ...side of the Ink Cartridges and Printheads. Ink Supplies Troubleshooting General Information About the Ink Supplies For optimum results from the printer and modular ink delivery system always follow these...
...of the Printer during installation. n Avoid unnecessary removal of the Printer. See page Page 3-6, When Should You Replace the Ink Cartridges? 3-4 HP DesignJets 500 and 800 Series Printers Service Manual n When turning off the Printer always use the power Off button located on the left hand ...side of the Ink Cartridges and Printheads. Ink Supplies Troubleshooting General Information About the Ink Supplies For optimum results from the printer and modular ink delivery system always follow these...
Service Manual
Page 51
... be a small amount of ink on the nozzles. n Proper handling will assure optimum performance throughout the Printhead life. HP DesignJets 500 and 800 Series Printers Service Manual 3-5 n Do not touch the Printhead nozzles. This can damage the printhead. n Do not touch the Electrical contacts on their ends. n Do not touch the end of the...
... be a small amount of ink on the nozzles. n Proper handling will assure optimum performance throughout the Printhead life. HP DesignJets 500 and 800 Series Printers Service Manual 3-5 n Do not touch the Printhead nozzles. This can damage the printhead. n Do not touch the Electrical contacts on their ends. n Do not touch the end of the...
Service Manual
Page 53
..., one it is poor, the first step should ONLY ever be replaced. In order to Page 3-21, Troubleshooting Repetitive Printhead Error Messages. HP DesignJets 500 and 800 Series Printers Service Manual 3-7 However results vary depending on the print quality setting being used under normal... operating conditions (using HP Ink Cartridges only) and its "install before date" has not lapsed. If Print Quality is . The minimum life expectancy of recovery actions. In a normal situation, the Printhead should ALWAYS be to perform the Troubleshooting procedure...
..., one it is poor, the first step should ONLY ever be replaced. In order to Page 3-21, Troubleshooting Repetitive Printhead Error Messages. HP DesignJets 500 and 800 Series Printers Service Manual 3-7 However results vary depending on the print quality setting being used under normal... operating conditions (using HP Ink Cartridges only) and its "install before date" has not lapsed. If Print Quality is . The minimum life expectancy of recovery actions. In a normal situation, the Printhead should ALWAYS be to perform the Troubleshooting procedure...
Service Manual
Page 54
.... The user can continue using the Printer even with the Printhead Warning message but the Printer cannot recover the failing Printhead even after the 4th attempt at the Printhead Alignment (or if the recovery process or the Printhead Alignments are cancelled). 2 The Troubleshooting process is performed but ... of the Cyan Printhead is OK the conclusion is that the Cyan Printhead is X or ? If the status of the Printheads by selecting the Ink Menu), the Printer has determined that the Printer is designed to provide, unless he replaces the worn out Printhead. 3-8 HP DesignJets 500 and ...
.... The user can continue using the Printer even with the Printhead Warning message but the Printer cannot recover the failing Printhead even after the 4th attempt at the Printhead Alignment (or if the recovery process or the Printhead Alignments are cancelled). 2 The Troubleshooting process is performed but ... of the Cyan Printhead is OK the conclusion is that the Cyan Printhead is X or ? If the status of the Printheads by selecting the Ink Menu), the Printer has determined that the Printer is designed to provide, unless he replaces the worn out Printhead. 3-8 HP DesignJets 500 and ...
Service Manual
Page 55
...Back Enter 2 Press the ↑ or ↓ key until the front panel displays the Ink Menu. Ink Menu Information Color calibration Troubleshooting Align printheads Replace printheads Menu Back Enter 3 Press the ↑ or ↓ key until the front panel highlights the color that you want to see information on... ink cartridge Yellow ink cartridge Black ink cartridge Menu Back Enter 5 The front panel displays information on . Black cartridge info Model: HP Black No. 10 Status: inserted Expiration date: 15-Aug-2002 Serial number: 06-02-1232651 Ink level: 63cc (91%) Menu Back Enter...
...Back Enter 2 Press the ↑ or ↓ key until the front panel displays the Ink Menu. Ink Menu Information Color calibration Troubleshooting Align printheads Replace printheads Menu Back Enter 3 Press the ↑ or ↓ key until the front panel highlights the color that you want to see information on... ink cartridge Yellow ink cartridge Black ink cartridge Menu Back Enter 5 The front panel displays information on . Black cartridge info Model: HP Black No. 10 Status: inserted Expiration date: 15-Aug-2002 Serial number: 06-02-1232651 Ink level: 63cc (91%) Menu Back Enter...
Service Manual
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...Ink cartridges Menu Back Enter 2 Press the ↑ or ↓ key until the front panel displays the Ink Menu. Obtaining Printhead Information 1 To get information on the Printheads press the ↑ or ↓ key until the front panel highlights Information. Press the Enter key. Press the Enter key.... Cartridge (No.10 for Black and No.82 for the Colors is recommended). Press the Enter key. Information Menu Ink cartridges Printheads Back Enter 3-10 HP DesignJets 500 and 800 Series Printers Service Manual n The amount of ink remaining in the Ink cartridge (the error of the ...
...Ink cartridges Menu Back Enter 2 Press the ↑ or ↓ key until the front panel displays the Ink Menu. Obtaining Printhead Information 1 To get information on the Printheads press the ↑ or ↓ key until the front panel highlights Information. Press the Enter key. Press the Enter key.... Cartridge (No.10 for Black and No.82 for the Colors is recommended). Press the Enter key. Information Menu Ink cartridges Printheads Back Enter 3-10 HP DesignJets 500 and 800 Series Printers Service Manual n The amount of ink remaining in the Ink cartridge (the error of the ...