Service Manual
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... if not correctly performed or adhered to, could result in this manual, for a particular purpose. Electrostatic Discharge Refer to the Printer circuits from running onto electrical components or circuits, or through openings in this material. Graells, 501 08190 Sant Cugat del Valles ... conditions are given immediately after the table of safety symbols are fully understood and met. All rights are reserved. For HP Internal Use Only Warranty WARNING WARNING ©Copyright Hewlett-Packard Company 2000 This document contains proprietary information that the ac power...
... if not correctly performed or adhered to, could result in this manual, for a particular purpose. Electrostatic Discharge Refer to the Printer circuits from running onto electrical components or circuits, or through openings in this material. Graells, 501 08190 Sant Cugat del Valles ... conditions are given immediately after the table of safety symbols are fully understood and met. All rights are reserved. For HP Internal Use Only Warranty WARNING WARNING ©Copyright Hewlett-Packard Company 2000 This document contains proprietary information that the ac power...
Service Manual
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... information necessary to test, calibrate and service: n HP DesignJet 500 Printer - 24" Model (P/N C7769B) n HP DesignJet 500 Printer - 42" Model (P/N C7770B) n HP DesignJet 500PS Printer - 24" Model (P/N C7769C) n HP DesignJet 500PS Printer - 42" Model (P/N C7770C) n HP DesignJet 800 Printer - 24" Model (P/N C7779B) n HP DesignJet 800 Printer - 42" Model (P/N C7780B) n HP DesignJet 800PS Printer - 24" Model (P/N C7779C) n HP DesignJet 800PS Printer - 42" Model (P/N C7780C) For information about using...
... information necessary to test, calibrate and service: n HP DesignJet 500 Printer - 24" Model (P/N C7769B) n HP DesignJet 500 Printer - 42" Model (P/N C7770B) n HP DesignJet 500PS Printer - 24" Model (P/N C7769C) n HP DesignJet 500PS Printer - 42" Model (P/N C7770C) n HP DesignJet 800 Printer - 24" Model (P/N C7779B) n HP DesignJet 800 Printer - 42" Model (P/N C7780B) n HP DesignJet 800PS Printer - 24" Model (P/N C7779C) n HP DesignJet 800PS Printer - 42" Model (P/N C7780C) For information about using...
Service Manual
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...When Should You Replace the Ink Cartridges? 3-6 When Should You Replace the Printheads? 3-7 Obtaining Ink Cartridge Information 3-9 HP DesignJets 500 and 800 Series Printers Service Manual 3 Explanation 2-2 Error Log Utility 2-5 Accessing the Error Log Utility 2-5 Ink Supplies Troubleshooting 3-1 What are... Paper-Axis Shutdowns 1-4 Problems with the Vacuum Fan 1-5 Vacuum suction much lower at high altitudes 1-5 HP-GL/2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming Procedure Fails 1-7 Using the Power Switch LED to...
...When Should You Replace the Ink Cartridges? 3-6 When Should You Replace the Printheads? 3-7 Obtaining Ink Cartridge Information 3-9 HP DesignJets 500 and 800 Series Printers Service Manual 3 Explanation 2-2 Error Log Utility 2-5 Accessing the Error Log Utility 2-5 Ink Supplies Troubleshooting 3-1 What are... Paper-Axis Shutdowns 1-4 Problems with the Vacuum Fan 1-5 Vacuum suction much lower at high altitudes 1-5 HP-GL/2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming Procedure Fails 1-7 Using the Power Switch LED to...
Service Manual
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... 5-3 Printhead Alignment (includes PPS Calibration) 5-5 Color Calibration 5-7 Advance Calibration 5-9 Factory Advance Calibration 5-11 4 HP DesignJets 500 and 800 Series Printers Service Manual Table of Contents Obtaining Printhead Information 3-10 Ink Cartridge Status Messages 3-12 Ink Cartridge Status While Replacing... 3-12 Printhead Status Messages 3-13 Printhead History Utility 3-14 Accessing the Printhead History Utility 3-14 Is the Printer Causing Repetitive Printhead Problems? 3-16 Is the User Replacing the Printheads too Early? 3-18 Troubleshooting Repetitive Ink Cartridge...
... 5-3 Printhead Alignment (includes PPS Calibration) 5-5 Color Calibration 5-7 Advance Calibration 5-9 Factory Advance Calibration 5-11 4 HP DesignJets 500 and 800 Series Printers Service Manual Table of Contents Obtaining Printhead Information 3-10 Ink Cartridge Status Messages 3-12 Ink Cartridge Status While Replacing... 3-12 Printhead Status Messages 3-13 Printhead History Utility 3-14 Accessing the Printhead History Utility 3-14 Is the Printer Causing Repetitive Printhead Problems? 3-16 Is the User Replacing the Printheads too Early? 3-18 Troubleshooting Repetitive Ink Cartridge...
Service Manual
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... problems 6-9 Color Consistency problems 6-9 Long Term Color Bleeding (Glossy Papers) 6-9 Media 6-10 There are Smears or Scratching on the Printed Media 6-10 Parts and Diagrams 7-1 Printer Support 7-2 Right Hand Cover 7-4 Left Hand Cover 7-6 Top Cover and Deflectors 7-8 Rollfeed Module 7-10 Back Platen Assembly 7-12 Electronics Module 7-14 Power Supply 7-16 Cutter... Sensor 7-30 Print Platen Assembly 7-32 Carriage Assembly 7-34 Vacuum Fan 7-36 Interconnect Cable 7-38 Paper-Axis Motor 7-40 Drive Roller 7-42 Miscellaneous Items 7-44 HP DesignJets 500 and 800 Series Printers Service Manual 5
... problems 6-9 Color Consistency problems 6-9 Long Term Color Bleeding (Glossy Papers) 6-9 Media 6-10 There are Smears or Scratching on the Printed Media 6-10 Parts and Diagrams 7-1 Printer Support 7-2 Right Hand Cover 7-4 Left Hand Cover 7-6 Top Cover and Deflectors 7-8 Rollfeed Module 7-10 Back Platen Assembly 7-12 Electronics Module 7-14 Power Supply 7-16 Cutter... Sensor 7-30 Print Platen Assembly 7-32 Carriage Assembly 7-34 Vacuum Fan 7-36 Interconnect Cable 7-38 Paper-Axis Motor 7-40 Drive Roller 7-42 Miscellaneous Items 7-44 HP DesignJets 500 and 800 Series Printers Service Manual 5
Service Manual
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... Service Station Holder 8-57 Interconnect Cable 8-59 Ink Supply Tubes 8-60 Vacuum Fan 8-64 Pinch-Arm 8-66 Pinch-Arm Mechanism 8-67 Pinch-Arm Lever 8-69 6 HP DesignJets 500 and 800 Series Printers Service Manual
... Service Station Holder 8-57 Interconnect Cable 8-59 Ink Supply Tubes 8-60 Vacuum Fan 8-64 Pinch-Arm 8-66 Pinch-Arm Mechanism 8-67 Pinch-Arm Lever 8-69 6 HP DesignJets 500 and 800 Series Printers Service Manual
Service Manual
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... Printer Usage 9-3 Scan-Axis Maintenance 9-4 Functional Overview 10-1 Introduction 10-2 SKU Overview 10-2 Electrical System 10-3 Introduction 10-3 Hardware Description 10-3 Power Supply Unit (PSU) 10-5 Front Panel 10-6 Ink Delivery System (IDS) 10-7 Ink Supply Station (ISS) 10-7 Tubes Assembly 10-9 Service Station 10-10 Glossary Index Table of Contents HP... DesignJets 500 and 800 Series Printers Service Manual 7
... Printer Usage 9-3 Scan-Axis Maintenance 9-4 Functional Overview 10-1 Introduction 10-2 SKU Overview 10-2 Electrical System 10-3 Introduction 10-3 Hardware Description 10-3 Power Supply Unit (PSU) 10-5 Front Panel 10-6 Ink Delivery System (IDS) 10-7 Ink Supply Station (ISS) 10-7 Tubes Assembly 10-9 Service Station 10-10 Glossary Index Table of Contents HP... DesignJets 500 and 800 Series Printers Service Manual 7
Service Manual
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...Codes 1-2 Performing a Service Test on a Failed Assembly 1-2 Performing the Necessary Service Calibrations 1-2 Solving Print Quality Problems 1-3 The Printer does not Power ON 1-3 Cover Sensors are not Working 1-3 The Line Sensor has Problems Detecting Media 1-3 Troubleshooting Paper-Axis Shutdowns... 1-4 Problems with the Vacuum Fan 1-5 Vacuum suction much lower at high altitudes 1-5 HP-GL/2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming Procedure Fails 1-7 Using the Power Switch LED to...
...Codes 1-2 Performing a Service Test on a Failed Assembly 1-2 Performing the Necessary Service Calibrations 1-2 Solving Print Quality Problems 1-3 The Printer does not Power ON 1-3 Cover Sensors are not Working 1-3 The Line Sensor has Problems Detecting Media 1-3 Troubleshooting Paper-Axis Shutdowns... 1-4 Problems with the Vacuum Fan 1-5 Vacuum suction much lower at high altitudes 1-5 HP-GL/2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming Procedure Fails 1-7 Using the Power Switch LED to...
Service Manual
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... disappeared. Service Tests and Utilities. NOTE Performing the Necessary Service Calibrations Is the printer calibrated correctly after replacing a component? Troubleshooting System Error Codes Chapter 2 - Troubleshooting Guide to Troubleshooting the Printer Introduction This chapter will guide you should NOT replace it. For information on the... corrective actions. If the test on the Service Tests and how to take when troubleshooting the printer. For information on that component/assembly passes, you through the relevant steps to use them see Chapter 5 - Service Calibrations...
... disappeared. Service Tests and Utilities. NOTE Performing the Necessary Service Calibrations Is the printer calibrated correctly after replacing a component? Troubleshooting System Error Codes Chapter 2 - Troubleshooting Guide to Troubleshooting the Printer Introduction This chapter will guide you should NOT replace it. For information on the... corrective actions. If the test on the Service Tests and how to take when troubleshooting the printer. For information on that component/assembly passes, you through the relevant steps to use them see Chapter 5 - Service Calibrations...
Service Manual
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... or not after performing various levels of any Image Quality or Line Quality defects. The Printer does not Power ON 1 Check that the power cord is properly connected at the both ends of Non-HP media. The Line Sensor has Problems Detecting Media 1 Check the type of media that ... information on the Print Platen surface can fool the sensor by reflecting the light. Try loading white HP media in to the Power Socket. 2 Check that contains the Sensor). HP DesignJets 500 and 800 Series Printers Service Manual 1-3 Clean the Print Platen. 3 The Line Sensor is being used since the Line...
... or not after performing various levels of any Image Quality or Line Quality defects. The Printer does not Power ON 1 Check that the power cord is properly connected at the both ends of Non-HP media. The Line Sensor has Problems Detecting Media 1 Check the type of media that ... information on the Print Platen surface can fool the sensor by reflecting the light. Try loading white HP media in to the Power Socket. 2 Check that contains the Sensor). HP DesignJets 500 and 800 Series Printers Service Manual 1-3 Clean the Print Platen. 3 The Line Sensor is being used since the Line...
Service Manual
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... ⇒ Page 8-84. 2 The Transmission Gears, which should be to the Drive Roller, are any obstacles blocking the Gears. The Printer will move because of the gears being supplied to the electrical simulation. If the Gears are damaged. n Remove the Back Platen ⇒... transmit the movement to replace the Encoder Sensor ⇒ Page 8-38. 1-4 HP DesignJets 500 and 800 Series Printers Service Manual Troubleshooting Troubleshooting Paper-Axis Shutdowns A Paper-Axis shutdown can happen when the Printer detects that media has been loaded (using the Media Sensor). n Remove the Back...
... ⇒ Page 8-84. 2 The Transmission Gears, which should be to the Drive Roller, are any obstacles blocking the Gears. The Printer will move because of the gears being supplied to the electrical simulation. If the Gears are damaged. n Remove the Back Platen ⇒... transmit the movement to replace the Encoder Sensor ⇒ Page 8-38. 1-4 HP DesignJets 500 and 800 Series Printers Service Manual Troubleshooting Troubleshooting Paper-Axis Shutdowns A Paper-Axis shutdown can happen when the Printer detects that media has been loaded (using the Media Sensor). n Remove the Back...
Service Manual
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...try the following: n Check that the holes in place (no suction), then try the following: 1 With the Printer ON, open the Window of the Printer and place a sheet of HP High Gloss Photo Paper (must be D-Size), aligned with the Vacuum Fan. n Cut Sheet loading problems (high ...64. 2 If the Vacuum Fan held in place, but couldn't correctly load it correctly, then the Vacuum Fan functions correctly. HP DesignJets 500 and 800 Series Printers Service Manual 1-5 n Roll Media loading problems (low probability). The solution to change the Vacuum force by changing the Altitude setting. ...
...try the following: n Check that the holes in place (no suction), then try the following: 1 With the Printer ON, open the Window of the Printer and place a sheet of HP High Gloss Photo Paper (must be D-Size), aligned with the Vacuum Fan. n Cut Sheet loading problems (high ...64. 2 If the Vacuum Fan held in place, but couldn't correctly load it correctly, then the Vacuum Fan functions correctly. HP DesignJets 500 and 800 Series Printers Service Manual 1-5 n Roll Media loading problems (low probability). The solution to change the Vacuum force by changing the Altitude setting. ...
Service Manual
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... inks for the user to modify the image in order to the User's Guide). 1-6 HP DesignJets 500 and 800 Series Printers Service Manual Troubleshooting HP-GL/2 color differences in different HP DesignJet Printers Color differences between one image printed on the HP DesignJet 500/800 Series and the rest of the DesignJet platforms are due to... correspond to the same conditions that calibration is not very accurate but it may result in severe changes in color). This color variability among different HP DesignJet Series Printers has always been present.
... inks for the user to modify the image in order to the User's Guide). 1-6 HP DesignJets 500 and 800 Series Printers Service Manual Troubleshooting HP-GL/2 color differences in different HP DesignJet Printers Color differences between one image printed on the HP DesignJet 500/800 Series and the rest of the DesignJet platforms are due to... correspond to the same conditions that calibration is not very accurate but it may result in severe changes in color). This color variability among different HP DesignJet Series Printers has always been present.
Service Manual
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...the priming of the tubes cannot be rejected. The initial startup assumes that one pumping cycle. It will see the following HP DesignJets 500 and 800 Series Printers Service Manual 1-7 Without the priming process, the customer will NOT be replaced, in order to install the Start-up Printheads....of four Start-up Printheads pre-installed in the Ink Delivery System. Troubleshooting The Priming Procedure Fails When the customer first receives the Printer, it can only detect normal Printheads. These Start-up Printheads are installed, but there maybe cases when the Ink Supply Tubes ...
...the priming of the tubes cannot be rejected. The initial startup assumes that one pumping cycle. It will see the following HP DesignJets 500 and 800 Series Printers Service Manual 1-7 Without the priming process, the customer will NOT be replaced, in order to install the Start-up Printheads....of four Start-up Printheads pre-installed in the Ink Delivery System. Troubleshooting The Priming Procedure Fails When the customer first receives the Printer, it can only detect normal Printheads. These Start-up Printheads are installed, but there maybe cases when the Ink Supply Tubes ...
Service Manual
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... Front Panel: 1. If you select NOT all of the problem: 1-8 HP DesignJets 500 and 800 Series Printers Service Manual Press ENTER to select the answer depending on the source of the Start-up printheads, the Printer considers that the priming procedure has been completed successfully and will need to ...Enter If there is ink inside the Start-up Printheads were filled with ink or not: Are all printhead windows filled with ink the Printer will see the following message on the Front Panel: Unable to the Printhead replacement process. Lift printhead cover 2. Check if there is...
... Front Panel: 1. If you select NOT all of the problem: 1-8 HP DesignJets 500 and 800 Series Printers Service Manual Press ENTER to select the answer depending on the source of the Start-up printheads, the Printer considers that the priming procedure has been completed successfully and will need to ...Enter If there is ink inside the Start-up Printheads were filled with ink or not: Are all printhead windows filled with ink the Printer will see the following message on the Front Panel: Unable to the Printhead replacement process. Lift printhead cover 2. Check if there is...
Service Manual
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n The Printer will be a lot of ink in the Carriage. To check this, perform the Ink Supply Station test ⇒ Page 4-6. 4 The Ink Supply Tubes...do not allow air to flow (one or all of them). 3 The Ink Supply Station fails to pressurize the Ink Cartridges. HP DesignJets 500 and 800 Series Printers Service Manual 1-9 For more obvious because there will request you to reseat the Start-up Printheads (or in this problem, refer ...NOTE Troubleshooting If you need to reseat the Start-up Printheads, make sure you reinsert them in the same color slot in the Printer (around 20 cc of ink).
n The Printer will be a lot of ink in the Carriage. To check this, perform the Ink Supply Station test ⇒ Page 4-6. 4 The Ink Supply Tubes...do not allow air to flow (one or all of them). 3 The Ink Supply Station fails to pressurize the Ink Cartridges. HP DesignJets 500 and 800 Series Printers Service Manual 1-9 For more obvious because there will request you to reseat the Start-up Printheads (or in this problem, refer ...NOTE Troubleshooting If you need to reseat the Start-up Printheads, make sure you reinsert them in the same color slot in the Printer (around 20 cc of ink).
Service Manual
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... LED is completely dead. This indicates that the Main PCA is connected correctly to the Printer and to the Power Socket. The Printer cannot detect 1-10 HP DesignJets 500 and 800 Series Printers Service Manual The LED can be OFF, ON or flashing and using different combinations can help... to troubleshoot the Printer. Troubleshooting NOTE Using the Power Switch LED to Troubleshoot In certain...
... LED is completely dead. This indicates that the Main PCA is connected correctly to the Printer and to the Power Socket. The Printer cannot detect 1-10 HP DesignJets 500 and 800 Series Printers Service Manual The LED can be OFF, ON or flashing and using different combinations can help... to troubleshoot the Printer. Troubleshooting NOTE Using the Power Switch LED to Troubleshoot In certain...
Service Manual
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LED Flashes 3 times every few seconds - Replace the Electronics Module ⇒ Page 8-24. HP DesignJets 500 and 800 Series Printers Service Manual 1-11 This indicates that the Main PCA has failed. Try the following : 1 Check that the Front Panel is connected correctly ...8-59. LED Flashes 5 times every few seconds - Try the following : 1 Check that the Interconnect Cable is properly connected at the both ends of the Printer. 3 If the Front Panel is connected correctly and the LED continues to flash 3 times then replace the Front Panel ⇒ Page 8-9. 4 Replace the ...
LED Flashes 3 times every few seconds - Replace the Electronics Module ⇒ Page 8-24. HP DesignJets 500 and 800 Series Printers Service Manual 1-11 This indicates that the Main PCA has failed. Try the following : 1 Check that the Front Panel is connected correctly ...8-59. LED Flashes 5 times every few seconds - Try the following : 1 Check that the Interconnect Cable is properly connected at the both ends of the Printer. 3 If the Front Panel is connected correctly and the LED continues to flash 3 times then replace the Front Panel ⇒ Page 8-9. 4 Replace the ...
Service Manual
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...the Electronics Module ⇒ Page 8-24. In normal circumstances, if a component fails during this sequence fails, try the following: 1 Switch the Printer Off and wait a few minutes. If for some reason this sequence a System Error will help you to Troubleshoot When you should refer to ...mention). Initializing various components of the Main PCA. 1-12 HP DesignJets 500 and 800 Series Printers Service Manual Troubleshooting Using the Boot-Up Sequence to locate the failing component: During the first phase of the Boot-up...
...the Electronics Module ⇒ Page 8-24. In normal circumstances, if a component fails during this sequence fails, try the following: 1 Switch the Printer Off and wait a few minutes. If for some reason this sequence a System Error will help you to Troubleshoot When you should refer to ...mention). Initializing various components of the Main PCA. 1-12 HP DesignJets 500 and 800 Series Printers Service Manual Troubleshooting Using the Boot-Up Sequence to locate the failing component: During the first phase of the Boot-up...