Service Manual
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... Troubleshooting 3-1 What are not Working 1-3 The Line Sensor has Problems Detecting Media 1-3 Troubleshooting Paper-Axis Shutdowns 1-4 Problems with the Vacuum Fan 1-5 Vacuum suction much lower at high altitudes 1-5 HP-GL/2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming Procedure Fails 1-7 Using ... the Ink Supplies 3-5 When Should You Replace the Ink Cartridges? 3-6 When Should You Replace the Printheads? 3-7 Obtaining Ink Cartridge Information 3-9 HP DesignJets 500 and 800 Series Printers Service Manual 3
... Troubleshooting 3-1 What are not Working 1-3 The Line Sensor has Problems Detecting Media 1-3 Troubleshooting Paper-Axis Shutdowns 1-4 Problems with the Vacuum Fan 1-5 Vacuum suction much lower at high altitudes 1-5 HP-GL/2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming Procedure Fails 1-7 Using ... the Ink Supplies 3-5 When Should You Replace the Ink Cartridges? 3-6 When Should You Replace the Printheads? 3-7 Obtaining Ink Cartridge Information 3-9 HP DesignJets 500 and 800 Series Printers Service Manual 3
Service Manual
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... Test 4-2 Service Tests (Diagnostics) 4-3 Entering the Service Tests Menu 4-4 Ink Supply Station 4-6 Carriage Movement 4-8 Paper Advance Test 4-10 Service Utilities 4-13 Entering the Service Utilities Menu 4-14 EEROM Setup 4-16 Turn Drive Roller ... Entering the Service Calibrations Menu 5-3 Printhead Alignment (includes PPS Calibration) 5-5 Color Calibration 5-7 Advance Calibration 5-9 Factory Advance Calibration 5-11 4 HP DesignJets 500 and 800 Series Printers Service Manual Table of Contents Obtaining Printhead Information 3-10 Ink Cartridge Status Messages 3-12 Ink Cartridge Status While ...
... Test 4-2 Service Tests (Diagnostics) 4-3 Entering the Service Tests Menu 4-4 Ink Supply Station 4-6 Carriage Movement 4-8 Paper Advance Test 4-10 Service Utilities 4-13 Entering the Service Utilities Menu 4-14 EEROM Setup 4-16 Turn Drive Roller ... Entering the Service Calibrations Menu 5-3 Printhead Alignment (includes PPS Calibration) 5-5 Color Calibration 5-7 Advance Calibration 5-9 Factory Advance Calibration 5-11 4 HP DesignJets 500 and 800 Series Printers Service Manual Table of Contents Obtaining Printhead Information 3-10 Ink Cartridge Status Messages 3-12 Ink Cartridge Status While ...
Service Manual
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... Procedure Flowchart 6-7 No Printing Defects Found Using the Troubleshooting Procedure 6-8 Solving Color Accuracy problems 6-9 Color Consistency problems 6-9 Long Term Color Bleeding (Glossy Papers) 6-9 Media 6-10 There are Smears or Scratching on the Printed Media 6-10 Parts and Diagrams 7-1 Printer Support 7-2 Right Hand Cover 7-4 Left ... Drive Roller Encoder Sensor 7-30 Print Platen Assembly 7-32 Carriage Assembly 7-34 Vacuum Fan 7-36 Interconnect Cable 7-38 Paper-Axis Motor 7-40 Drive Roller 7-42 Miscellaneous Items 7-44 HP DesignJets 500 and 800 Series Printers Service Manual 5
... Procedure Flowchart 6-7 No Printing Defects Found Using the Troubleshooting Procedure 6-8 Solving Color Accuracy problems 6-9 Color Consistency problems 6-9 Long Term Color Bleeding (Glossy Papers) 6-9 Media 6-10 There are Smears or Scratching on the Printed Media 6-10 Parts and Diagrams 7-1 Printer Support 7-2 Right Hand Cover 7-4 Left ... Drive Roller Encoder Sensor 7-30 Print Platen Assembly 7-32 Carriage Assembly 7-34 Vacuum Fan 7-36 Interconnect Cable 7-38 Paper-Axis Motor 7-40 Drive Roller 7-42 Miscellaneous Items 7-44 HP DesignJets 500 and 800 Series Printers Service Manual 5
Service Manual
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Pinch-Arm Sensor 8-71 Fork Idler, Tensioner and Idler Pulley 8-74 Encoder Strip 8-76 Carriage Assembly (Including Belt) 8-78 Paper-Axis Motor 8-84 Drive Roller 8-86 Gear Assemblies 8-92 Preventive Maintenance 9-1 Moisture on the Printer 9-2 Noisy Carriage Bushing 9-2 Belt Swelling 9-2 Cleaning the Printer 9-2 General Cleaning 9-2 ...-5 Front Panel 10-6 Ink Delivery System (IDS) 10-7 Ink Supply Station (ISS) 10-7 Tubes Assembly 10-9 Service Station 10-10 Glossary Index Table of Contents HP DesignJets 500 and 800 Series Printers Service Manual 7
Pinch-Arm Sensor 8-71 Fork Idler, Tensioner and Idler Pulley 8-74 Encoder Strip 8-76 Carriage Assembly (Including Belt) 8-78 Paper-Axis Motor 8-84 Drive Roller 8-86 Gear Assemblies 8-92 Preventive Maintenance 9-1 Moisture on the Printer 9-2 Noisy Carriage Bushing 9-2 Belt Swelling 9-2 Cleaning the Printer 9-2 General Cleaning 9-2 ...-5 Front Panel 10-6 Ink Delivery System (IDS) 10-7 Ink Supply Station (ISS) 10-7 Tubes Assembly 10-9 Service Station 10-10 Glossary Index Table of Contents HP DesignJets 500 and 800 Series Printers Service Manual 7
Service Manual
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... not Power ON 1-3 Cover Sensors are not Working 1-3 The Line Sensor has Problems Detecting Media 1-3 Troubleshooting Paper-Axis Shutdowns 1-4 Problems with the Vacuum Fan 1-5 Vacuum suction much lower at high altitudes 1-5 HP-GL/2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming Procedure Fails 1-7 Using the Power...
... not Power ON 1-3 Cover Sensors are not Working 1-3 The Line Sensor has Problems Detecting Media 1-3 Troubleshooting Paper-Axis Shutdowns 1-4 Problems with the Vacuum Fan 1-5 Vacuum suction much lower at high altitudes 1-5 HP-GL/2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 The Priming Procedure Fails 1-7 Using the Power...
Service Manual
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... and forwards and measure directly from the front of the gears being supplied to the Paper-Axis Motor (which transmit the movement to replace the Encoder Sensor ⇒ Page 8-38. 1-4 HP DesignJets 500 and 800 Series Printers Service Manual To solve the problem, try the following... 4 The Drive Roller Encoder Sensor is faulty n It is possible to determine whether the Encoder Sensor is damaged. Troubleshooting Troubleshooting Paper-Axis Shutdowns A Paper-Axis shutdown can happen when the Printer detects that media has been loaded (using the Media Sensor). If the Drive Roller is...
... and forwards and measure directly from the front of the gears being supplied to the Paper-Axis Motor (which transmit the movement to replace the Encoder Sensor ⇒ Page 8-38. 1-4 HP DesignJets 500 and 800 Series Printers Service Manual To solve the problem, try the following... 4 The Drive Roller Encoder Sensor is faulty n It is possible to determine whether the Encoder Sensor is damaged. Troubleshooting Troubleshooting Paper-Axis Shutdowns A Paper-Axis shutdown can happen when the Printer detects that media has been loaded (using the Media Sensor). If the Drive Roller is...
Service Manual
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...2 If the Vacuum Fan held in the Center Platen are NOT blocked. This can be done via the front panel ⇒ Set-up Menu / Altitude. HP DesignJets 500 and 800 Series Printers Service Manual 1-5 If the Vacuum Fan holds the sheet in place, but couldn't correctly load it correctly, then the...is a problem with the Vacuum Fan, try the following: 1 With the Printer ON, open the Window of the Printer and place a sheet of HP High Gloss Photo Paper (must be D-Size), aligned with the blue lines on the Media. n Cut Sheet loading problems (high probability). In this would be to this case...
...2 If the Vacuum Fan held in the Center Platen are NOT blocked. This can be done via the front panel ⇒ Set-up Menu / Altitude. HP DesignJets 500 and 800 Series Printers Service Manual 1-5 If the Vacuum Fan holds the sheet in place, but couldn't correctly load it correctly, then the...is a problem with the Vacuum Fan, try the following: 1 With the Printer ON, open the Window of the Printer and place a sheet of HP High Gloss Photo Paper (must be D-Size), aligned with the blue lines on the Media. n Cut Sheet loading problems (high probability). In this would be to this case...
Service Manual
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...Service Station/Aerosol Fan Assembly ⇒ Page 8-52. Corrective Action: Try the following: n Reconnect the Service Station/Aerosol Fan Assembly. Corrective Action: Replace the Paper-Axis Motor ⇒ Page 8-84. The Aerosol Fan has reached its maximum current limit. 3. System Error: 21:11 Problem Description: Service Station/Aerosol Fan... while depressurizing. System Error: 22:10 Problem Description: Ink Supply Station failure. Corrective Action: Replace the Ink Supply Station ⇒ Page 8-48. HP DesignJets 500 and 800 Series Printers Service Manual 2-11
...Service Station/Aerosol Fan Assembly ⇒ Page 8-52. Corrective Action: Try the following: n Reconnect the Service Station/Aerosol Fan Assembly. Corrective Action: Replace the Paper-Axis Motor ⇒ Page 8-84. The Aerosol Fan has reached its maximum current limit. 3. System Error: 21:11 Problem Description: Service Station/Aerosol Fan... while depressurizing. System Error: 22:10 Problem Description: Ink Supply Station failure. Corrective Action: Replace the Ink Supply Station ⇒ Page 8-48. HP DesignJets 500 and 800 Series Printers Service Manual 2-11
Service Manual
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... Drive Roller Encoder Sensor error. n If the Error Code continues, replace the Paper-Axis Motor ⇒ Page 8-84. System Error Codes System Error: 41:13 Problem Description: Error in the Paper-Axis Motor Encoder quadrature. Switch the Printer On again and check if the Error...Corrective Action: Replace the Vacuum Fan ⇒ Page 8-64. Corrective Action: Replace the Drive Roller Encoder Sensor ⇒ Page 8-38. 2-12 HP DesignJets 500 and 800 Series Printers Service Manual Corrective Action: Reconnect the Vacuum Fan. Corrective Action: Try the following: n Switch the Printer Off and...
... Drive Roller Encoder Sensor error. n If the Error Code continues, replace the Paper-Axis Motor ⇒ Page 8-84. System Error Codes System Error: 41:13 Problem Description: Error in the Paper-Axis Motor Encoder quadrature. Switch the Printer On again and check if the Error...Corrective Action: Replace the Vacuum Fan ⇒ Page 8-64. Corrective Action: Replace the Drive Roller Encoder Sensor ⇒ Page 8-38. 2-12 HP DesignJets 500 and 800 Series Printers Service Manual Corrective Action: Reconnect the Vacuum Fan. Corrective Action: Try the following: n Switch the Printer Off and...
Service Manual
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...8658; Page 4-26). - Corrective Action: If this information ⇒ Page 2-5). Switch the Printer On again and check if the Error Code has disappeared. HP DesignJets 500 and 800 Series Printers Service Manual 2-17 n If the Error Code reappears, check for a new Firmware release. Firmware release of the Printer. ...the following information: - n If the new Firmware release does not solve the problem, or if new Firmware release was NOT caused by a paper jam, then try the following: n Perform the Paper Advance Test ⇒ Page 4-10. System Error: 81:01 Problem Description...
...8658; Page 4-26). - Corrective Action: If this information ⇒ Page 2-5). Switch the Printer On again and check if the Error Code has disappeared. HP DesignJets 500 and 800 Series Printers Service Manual 2-17 n If the Error Code reappears, check for a new Firmware release. Firmware release of the Printer. ...the following information: - n If the new Firmware release does not solve the problem, or if new Firmware release was NOT caused by a paper jam, then try the following: n Perform the Paper Advance Test ⇒ Page 4-10. System Error: 81:01 Problem Description...
Service Manual
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... the Slider Rod. If the percentage is because the Service Station cannot uncap the Printheads. In this error code appeared but was NOT caused by a paper jam, then try the following : n Replace the Drive Roller Encoder Sensor ⇒ Page 8-38. n Perform the Carriage Movement test ⇒ Page 4-8. System Error:...test). If the carriage is stuck at the right hand side of the Printer and cannot be moved out to Error Code 86:01. 2-18 HP DesignJets 500 and 800 Series Printers Service Manual n If the Error Code continues, replace the Drive Roller ⇒ Page 886. Enter the Printer...
... the Slider Rod. If the percentage is because the Service Station cannot uncap the Printheads. In this error code appeared but was NOT caused by a paper jam, then try the following : n Replace the Drive Roller Encoder Sensor ⇒ Page 8-38. n Perform the Carriage Movement test ⇒ Page 4-8. System Error:...test). If the carriage is stuck at the right hand side of the Printer and cannot be moved out to Error Code 86:01. 2-18 HP DesignJets 500 and 800 Series Printers Service Manual n If the Error Code continues, replace the Drive Roller ⇒ Page 886. Enter the Printer...
Service Manual
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... replacement. n Whether the Printhead Alignment has been performed since the last Printhead replacement. n Whether a Paper Jam was ever detected while this particular Printhead was installed. Black P/H info Model: HP Black No. 11 In warranty Status: Faulty Code: 0023 Action: Replace End of warranty: 21-Nov...-0415293 Ink used: 260 cc (49%) Not aligned Not calibrated Paper jams: None Menu Back Enter The information displayed is inserted, faulty, worn out or unknown). n The end of warranty date of the Printhead (HP No.11 is faulty) - Also the % indicates the percentage over...
... replacement. n Whether the Printhead Alignment has been performed since the last Printhead replacement. n Whether a Paper Jam was ever detected while this particular Printhead was installed. Black P/H info Model: HP Black No. 11 In warranty Status: Faulty Code: 0023 Action: Replace End of warranty: 21-Nov...-0415293 Ink used: 260 cc (49%) Not aligned Not calibrated Paper jams: None Menu Back Enter The information displayed is inserted, faulty, worn out or unknown). n The end of warranty date of the Printhead (HP No.11 is faulty) - Also the % indicates the percentage over...
Service Manual
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...for each Printhead is causing repetitive problems to the Printheads ⇒ Refer to Page 3-18. Log Menu Back Enter 3-14 HP DesignJets 500 and 800 Series Printers Service Manual n Determine whether the Customer is replacing the Printheads too early without trying to perform... How long the Printhead was removed. n The date when the Printhead was replaced. Press the Enter key. n Whether the Printhead experienced a paper crash. The information that is stored for Set-up front panel Altitude = 0-1000 m. The purpose of Printhead recovery (Troubleshooting procedure) before replacing...
...for each Printhead is causing repetitive problems to the Printheads ⇒ Refer to Page 3-18. Log Menu Back Enter 3-14 HP DesignJets 500 and 800 Series Printers Service Manual n Determine whether the Customer is replacing the Printheads too early without trying to perform... How long the Printhead was removed. n The date when the Printhead was replaced. Press the Enter key. n Whether the Printhead experienced a paper crash. The information that is stored for Set-up front panel Altitude = 0-1000 m. The purpose of Printhead recovery (Troubleshooting procedure) before replacing...
Service Manual
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Self Test 4-2 Service Tests (Diagnostics) 4-3 Entering the Service Tests Menu 4-4 Ink Supply Station 4-6 Carriage Movement 4-8 Paper Advance Test 4-10 Service Utilities 4-13 Entering the Service Utilities Menu 4-14 EEROM Setup 4-16 Turn Drive Roller 4-21 Unlock Carriage 4-22 Prime Tubes 4-23 Change Cutter 4-24 Change Ink Tubes 4-25 Printer Information 4-26 HP DesignJets 500 and 800 Series Printers Service Manual 4-1 Service Tests and Utilities 4 Introduction 4-2 Diagnostics -
Self Test 4-2 Service Tests (Diagnostics) 4-3 Entering the Service Tests Menu 4-4 Ink Supply Station 4-6 Carriage Movement 4-8 Paper Advance Test 4-10 Service Utilities 4-13 Entering the Service Utilities Menu 4-14 EEROM Setup 4-16 Turn Drive Roller 4-21 Unlock Carriage 4-22 Prime Tubes 4-23 Change Cutter 4-24 Change Ink Tubes 4-25 Printer Information 4-26 HP DesignJets 500 and 800 Series Printers Service Manual 4-1 Service Tests and Utilities 4 Introduction 4-2 Diagnostics -
Service Manual
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...the Ink Supply Station. n Blockage due to verify the operation of this test is to identify whether there is too much friction in the paper-axis drive system which is poor at several speeds. If Print Quality is caused by marking it with the Transmission Gears, Drive Roller or ...given on Page 4-4. 1 Ink Supply Station ⇒ Page 4-6 The purpose of this test is a list of any Image Quality or Line Quality defects. HP DesignJets 500 and 800 Series Printers Service Manual 4-3 Instructions for the following is to diagnose and resolve the possible source of all internal Service Tests...
...the Ink Supply Station. n Blockage due to verify the operation of this test is to identify whether there is too much friction in the paper-axis drive system which is poor at several speeds. If Print Quality is caused by marking it with the Transmission Gears, Drive Roller or ...given on Page 4-4. 1 Ink Supply Station ⇒ Page 4-6 The purpose of this test is a list of any Image Quality or Line Quality defects. HP DesignJets 500 and 800 Series Printers Service Manual 4-3 Instructions for the following is to diagnose and resolve the possible source of all internal Service Tests...
Service Manual
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Service Tests and Utilities 4 Press the Enter key to begin a specific test when the required Service Test is highlighted. Service tests Troubleshooting Aerosol Fan test Ink Supply Station Paper advance test Carriage movement test Menu Back Enter HP DesignJets 500 and 800 Series Printers Service Manual 4-5
Service Tests and Utilities 4 Press the Enter key to begin a specific test when the required Service Test is highlighted. Service tests Troubleshooting Aerosol Fan test Ink Supply Station Paper advance test Carriage movement test Menu Back Enter HP DesignJets 500 and 800 Series Printers Service Manual 4-5
Service Manual
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IF THIS TEST PASSES, DO NOT REPLACE THE INK SUPPLY STATION. Service tests Troubleshooting Aerosol Fan test Ink Supply Station Paper advance test Carriage movement test Menu Back Enter 2 Once the test starts, the following message will cause the Printhead to "Ink Supply Station" ... submenu, scroll to dry-fire. Open the Ink Cartridge door and remove ALL the Ink Cartridges: ISS Test Remove all the ink cartridges 4-6 HP DesignJets 500 and 800 Series Printers Service Manual Service Tests and Utilities PHONE SUPPORT Ink Supply Station The purpose of this test is to verify...
IF THIS TEST PASSES, DO NOT REPLACE THE INK SUPPLY STATION. Service tests Troubleshooting Aerosol Fan test Ink Supply Station Paper advance test Carriage movement test Menu Back Enter 2 Once the test starts, the following message will cause the Printhead to "Ink Supply Station" ... submenu, scroll to dry-fire. Open the Ink Cartridge door and remove ALL the Ink Cartridges: ISS Test Remove all the ink cartridges 4-6 HP DesignJets 500 and 800 Series Printers Service Manual Service Tests and Utilities PHONE SUPPORT Ink Supply Station The purpose of this test is to verify...
Service Manual
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...submenu, scroll to verify the movement of the scan-axis components at several speeds. Service tests Troubleshooting Aerosol Fan test Ink Supply Station Paper advance test Carriage movement test Menu Back Enter 2 The test will start and the following message will appear on the Front Panel:...Moving Carriage. Once the data has been analyzed, the following problems: n Friction problems with encoder sensing. Press ENTER Menu Back Enter 4-8 HP DesignJets 500 and 800 Series Printers Service Manual Please wait 3 Once the Printer has completed the test it will analyze the data received ...
...submenu, scroll to verify the movement of the scan-axis components at several speeds. Service tests Troubleshooting Aerosol Fan test Ink Supply Station Paper advance test Carriage movement test Menu Back Enter 2 The test will start and the following message will appear on the Front Panel:...Moving Carriage. Once the data has been analyzed, the following problems: n Friction problems with encoder sensing. Press ENTER Menu Back Enter 4-8 HP DesignJets 500 and 800 Series Printers Service Manual Please wait 3 Once the Printer has completed the test it will analyze the data received ...
Service Manual
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...Back Enter WARNING IF THIS TEST PASSES, DO NOT REPLACE THE PAPERAXIS MOTOR. 4-10 HP DesignJets 500 and 800 Series Printers Service Manual NOTE The Paper Advance test will first check if the Paper-Axis Motor is not caused by the End User with the Transmission Gears, Drive ...working by defects with the guidance of the test): Paper Advance test Menu Paper-axis motor test passed. WARNING IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE REPLACING PAPER-AXIS COMPONENTS. If this test is to the next stage of a HP Support person via the phone. Service tests Troubleshooting Aerosol...
...Back Enter WARNING IF THIS TEST PASSES, DO NOT REPLACE THE PAPERAXIS MOTOR. 4-10 HP DesignJets 500 and 800 Series Printers Service Manual NOTE The Paper Advance test will first check if the Paper-Axis Motor is not caused by the End User with the Transmission Gears, Drive ...working by defects with the guidance of the test): Paper Advance test Menu Paper-axis motor test passed. WARNING IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE REPLACING PAPER-AXIS COMPONENTS. If this test is to the next stage of a HP Support person via the phone. Service tests Troubleshooting Aerosol...
Service Manual
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... test Menu Roller encoder sensor test passed. If the Printer can read the Drive Roller Encoder-Sensor while moving the Paper-Axis Motor. HP DesignJets 500 and 800 Series Printers Service Manual 4-11 Press ENTER to continue Back Enter WARNING IF THIS TEST PASSES, DO NOT REPLACE THE DRIVE ... test System error 56:10 Roller encoder sensor failed In this case, to resolve the problem, replace the Paper-Axis Motor ⇒ Page 8-84. 4 If the Paper-Axis Motor test passes, the Printer will try to read the signals from the Drive Roller Encoder-Sensor, then the test has failed and the...
... test Menu Roller encoder sensor test passed. If the Printer can read the Drive Roller Encoder-Sensor while moving the Paper-Axis Motor. HP DesignJets 500 and 800 Series Printers Service Manual 4-11 Press ENTER to continue Back Enter WARNING IF THIS TEST PASSES, DO NOT REPLACE THE DRIVE ... test System error 56:10 Roller encoder sensor failed In this case, to resolve the problem, replace the Paper-Axis Motor ⇒ Page 8-84. 4 If the Paper-Axis Motor test passes, the Printer will try to read the signals from the Drive Roller Encoder-Sensor, then the test has failed and the...
