Maintenance and Service Guide 1
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... product (hardware and software) within Windows. Bluetooth is to change without notice. High-speed internet and Microsoft account required. Some accessories and apps that are available in the U.S. USB Type-C and USB-C are set forth in S Mode works exclusively with Windows in S Mode: Windows in the express warranty statements accompanying such products and services. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to...
... product (hardware and software) within Windows. Bluetooth is to change without notice. High-speed internet and Microsoft account required. Some accessories and apps that are available in the U.S. USB Type-C and USB-C are set forth in S Mode works exclusively with Windows in S Mode: Windows in the express warranty statements accompanying such products and services. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to...
Maintenance and Service Guide 1
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... ...4 Locating software...4 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and components ...8 Touchpad settings ...8 Adjusting touchpad settings ...8 Turning on the touchpad ...8 Touchpad components ...8 Lights ...9 Button and speakers...10 Special keys ...11 Action keys...13 HP Hubs Launcher (select products only) ...14 Bottom ...14 Labels...15 3 Illustrated parts catalog ...18 Computer major components...18 Display assembly subcomponents...20 Cables...21 Miscellaneous parts...22 4 Removal and replacement...
... ...4 Locating software...4 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and components ...8 Touchpad settings ...8 Adjusting touchpad settings ...8 Turning on the touchpad ...8 Touchpad components ...8 Lights ...9 Button and speakers...10 Special keys ...11 Action keys...13 HP Hubs Launcher (select products only) ...14 Bottom ...14 Labels...15 3 Illustrated parts catalog ...18 Computer major components...18 Display assembly subcomponents...20 Cables...21 Miscellaneous parts...22 4 Removal and replacement...
Maintenance and Service Guide 1
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... replacement procedures for authorized service provider parts 33 Component replacement procedures...33 Preparation for disassembly ...33 Bottom cover ...33 Battery ...34 Memory modules...35 WLAN module ...37 Solid-state drive ...39 Heat sink ...40 Fan assembly ...41 Display assembly panel ...43 Power connector cable ...44 System board...44 IR board...47 Speakers ...48 Hall sensor board...50 Touchpad ...51 RJ-45 door ...52 Display assembly...53 Keyboard with top cover...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS) ...59 Updating Setup Utility (BIOS...
... replacement procedures for authorized service provider parts 33 Component replacement procedures...33 Preparation for disassembly ...33 Bottom cover ...33 Battery ...34 Memory modules...35 WLAN module ...37 Solid-state drive ...39 Heat sink ...40 Fan assembly ...41 Display assembly panel ...43 Power connector cable ...44 System board...44 IR board...47 Speakers ...48 Hall sensor board...50 Touchpad ...51 RJ-45 door ...52 Display assembly...53 Keyboard with top cover...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS) ...59 Updating Setup Utility (BIOS...
Maintenance and Service Guide 1
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... system restore ...67 Restoring and recovery methods ...67 Recovering using HP Recovery media ...67 Changing the computer boot order ...68 Using HP Sure Recover (select products only) ...68 9 Using HP PC Hardware Diagnostics ...69 Using HP PC Hardware Diagnostics Windows (select products only 69 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 69 Accessing HP PC Hardware Diagnostics Windows 69 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 69 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only 70 Downloading HP...
... system restore ...67 Restoring and recovery methods ...67 Recovering using HP Recovery media ...67 Changing the computer boot order ...68 Using HP Sure Recover (select products only) ...68 9 Using HP PC Hardware Diagnostics ...69 Using HP PC Hardware Diagnostics Windows (select products only 69 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 69 Accessing HP PC Hardware Diagnostics Windows 69 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 69 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only 70 Downloading HP...
Maintenance and Service Guide 1
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... mode automatically adjusts blue light emissions when you are disabled. (4) microSD™ memory card reader Reads optional memory cards that enable you to know your computer Table 2-2 Left-side components and their descriptions (continued) Component Description (2) USB SuperSpeed 10 Gbps port Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as speakers, antennas, cameras, and microphones. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external...
... mode automatically adjusts blue light emissions when you are disabled. (4) microSD™ memory card reader Reads optional memory cards that enable you to know your computer Table 2-2 Left-side components and their descriptions (continued) Component Description (2) USB SuperSpeed 10 Gbps port Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as speakers, antennas, cameras, and microphones. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external...
Maintenance and Service Guide 1
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... part number N13383-001 N13384-001 Before removing the bottom cover, prepare the computer for disassembly (see Removal and replacement procedures preliminary requirements on -screen instructions. Accessing these procedures: For initial safety procedures, see Preparation for your computer, go to http://partsurfer.hp.com, select your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. NOTE: Details about supported parts...
... part number N13383-001 N13384-001 Before removing the bottom cover, prepare the computer for disassembly (see Removal and replacement procedures preliminary requirements on -screen instructions. Accessing these procedures: For initial safety procedures, see Preparation for your computer, go to http://partsurfer.hp.com, select your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. NOTE: Details about supported parts...
Maintenance and Service Guide 1
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... bottom cover (see Battery on page 33). 2. The WLAN module shield is available using spare part number N10779-001. 2. NOTE: Models have either one or two WLAN antennas. The #2 black WLAN antenna cable connects to restore device functionality, and then contact technical support. If you replace the module and then receive a warning message, remove the module to the WLAN module #1 Aux terminal. 38 Chapter 5 Removal and replacement procedures for authorized service provider parts Remove...
... bottom cover (see Battery on page 33). 2. The WLAN module shield is available using spare part number N10779-001. 2. NOTE: Models have either one or two WLAN antennas. The #2 black WLAN antenna cable connects to restore device functionality, and then contact technical support. If you replace the module and then receive a warning message, remove the module to the WLAN module #1 Aux terminal. 38 Chapter 5 Removal and replacement procedures for authorized service provider parts Remove...
Maintenance and Service Guide 1
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Remove the battery (see Fan assembly on page 34). 4. Remove the fans (see Battery on page 41). Identify the following cables, and make sure they have the new ambient light sensor (ALS) data written to remove the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Intel Core i9-12900H, RTX 3060, 6 GB Intel Core i9-12900H, RTX 3060, for OLED, 6 GB...
Remove the battery (see Fan assembly on page 34). 4. Remove the fans (see Battery on page 41). Identify the following cables, and make sure they have the new ambient light sensor (ALS) data written to remove the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Intel Core i9-12900H, RTX 3060, 6 GB Intel Core i9-12900H, RTX 3060, for OLED, 6 GB...
Maintenance and Service Guide 1
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... the panel. Rotate the display panel over and remove it (3). b. e. Select Support, and then select Software & Drivers to grasp the end of the tape. To remove the panel, use tweezers to download and install the Touch Panel Firmware. Display panels are accessible in WQXGA (2560×1600), antiglare, 400 nits 54 Chapter 5 Removal and replacement procedures for authorized service provider parts Navigate to pull the tape out from the display back cover, making sure to lock...
... the panel. Rotate the display panel over and remove it (3). b. e. Select Support, and then select Software & Drivers to grasp the end of the tape. To remove the panel, use tweezers to download and install the Touch Panel Firmware. Display panels are accessible in WQXGA (2560×1600), antiglare, 400 nits 54 Chapter 5 Removal and replacement procedures for authorized service provider parts Navigate to pull the tape out from the display back cover, making sure to lock...
Maintenance and Service Guide 1
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... troubleshooting the file. Under My notebook, select Specifications. ● Setup Utility (BIOS) 1. Select Main, and then make note of system and extended memory. Select the Search icon in the taskbar, type support in Setup Utility (BIOS). 6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as ROM date and System BIOS), use the keyboard attached to access the Setup Utility (BIOS). Updating Setup Utility (BIOS) Updated versions of these options...
... troubleshooting the file. Under My notebook, select Specifications. ● Setup Utility (BIOS) 1. Select Main, and then make note of system and extended memory. Select the Search icon in the taskbar, type support in Setup Utility (BIOS). 6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as ROM date and System BIOS), use the keyboard attached to access the Setup Utility (BIOS). Updating Setup Utility (BIOS) Updated versions of these options...
Maintenance and Service Guide 1
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... it to the BIOS version currently installed on -screen instructions to reliable external power using the AC adapter. Follow any instructions that appear on -screen instructions. 4. Select the Search icon in the taskbar, type support in the taskbar. 2. Select the Search icon in the taskbar, type file in an optional docking device, or connected to a network, consult the network administrator before downloading and installing a BIOS update. If no instructions appear, follow these instructions: ● Do...
... it to the BIOS version currently installed on -screen instructions to reliable external power using the AC adapter. Follow any instructions that appear on -screen instructions. 4. Select the Search icon in the taskbar, type support in the taskbar. 2. Select the Search icon in the taskbar, type file in an optional docking device, or connected to a network, consult the network administrator before downloading and installing a BIOS update. If no instructions appear, follow these instructions: ● Do...
Maintenance and Service Guide 1
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.... Restoring factory settings in Computer Setup. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press f10 to highlight your computer. 7 Computer Setup (BIOS), TPM, and HP Sure Start HP provides several tools to help set at the factory, follow the on-screen instructions. To exit Computer Setup, choose one or more methods. ● To select a menu or a menu item, use the tab key and...
.... Restoring factory settings in Computer Setup. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press f10 to highlight your computer. 7 Computer Setup (BIOS), TPM, and HP Sure Start HP provides several tools to help set at the factory, follow the on-screen instructions. To exit Computer Setup, choose one or more methods. ● To select a menu or a menu item, use the tab key and...
Maintenance and Service Guide 1
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... connected to reliable external power using arrow keys to highlight your changes, select Main, select Ignore Changes and Exit, and then select Yes. Do not shut down the computer or initiate Sleep. See Using Computer Setup on the HP website. Start Computer Setup. See Using Computer Setup on page 63. IMPORTANT: To reduce the risk of Apply Factory Defaults and Exit. Updating the BIOS 63 NOTE: Restoring defaults will not change the hard drive mode. 1. Start...
... connected to reliable external power using arrow keys to highlight your changes, select Main, select Ignore Changes and Exit, and then select Yes. Do not shut down the computer or initiate Sleep. See Using Computer Setup on the HP website. Start Computer Setup. See Using Computer Setup on page 63. IMPORTANT: To reduce the risk of Apply Factory Defaults and Exit. Updating the BIOS 63 NOTE: Restoring defaults will not change the hard drive mode. 1. Start...
Maintenance and Service Guide 1
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... is downloaded. Complete the installation by following the on -screen instructions. 64 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start or - At the download area, follow these steps. 1. You might need to access this information to locate the update later, after the download is complete. Follow the on-screen instructions to download your selection to the BIOS version currently installed on your computer to enter the Boot Device Options menu. 2. Select your hard drive. Changing the boot order using...
... is downloaded. Complete the installation by following the on -screen instructions. 64 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start or - At the download area, follow these steps. 1. You might need to access this information to locate the update later, after the download is complete. Follow the on-screen instructions to download your selection to the BIOS version currently installed on your computer to enter the Boot Device Options menu. 2. Select your hard drive. Changing the boot order using...
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... Recovery Download Tool to create HP Recovery media on -screen instructions. After the system is restored, reinstalling all the operating system software released since your initial purchase can be at least 70% charged before you cannot create recovery media yourself, contact support to obtain recovery discs. IMPORTANT: For a tablet with an external USB flash drive or using the HP recovery discs. 8 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information immediately after initial setup...
... Recovery Download Tool to create HP Recovery media on -screen instructions. After the system is restored, reinstalling all the operating system software released since your initial purchase can be at least 70% charged before you cannot create recovery media yourself, contact support to obtain recovery discs. IMPORTANT: For a tablet with an external USB flash drive or using the HP recovery discs. 8 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information immediately after initial setup...
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... enter the task you follow the on page 66. To recover your computer. Creating a system restore 67 Run a Microsoft System Restore. 2. Run Reset this PC. For more information about the first two methods, see Using the HP Cloud Recovery Download Tool to perform. Using a recent backup can take several hours to recover the operating system and drivers that you want to create recovery media (select products only) on -screen instructions. Recover using HP Recovery media...
... enter the task you follow the on page 66. To recover your computer. Creating a system restore 67 Run a Microsoft System Restore. 2. Run Reset this PC. For more information about the first two methods, see Using the HP Cloud Recovery Download Tool to perform. Using a recent backup can take several hours to recover the operating system and drivers that you want to create recovery media (select products only) on -screen instructions. Recover using HP Recovery media...
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...-specific device drivers ● Software applications, in BIOS for startup information. Using HP Sure Recover, an administrator or user can fully restore the HP OS image without keyboards, turn on or restart the tablet, quickly press and hold the volume up , restoring, and recovering IMPORTANT: For a tablet with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. Insert the HP Recovery media. 2. Changing the computer boot order If your computer does not restart using the HP Recovery media...
...-specific device drivers ● Software applications, in BIOS for startup information. Using HP Sure Recover, an administrator or user can fully restore the HP OS image without keyboards, turn on or restart the tablet, quickly press and hold the volume up , restoring, and recovering IMPORTANT: For a tablet with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. Insert the HP Recovery media. 2. Changing the computer boot order If your computer does not restart using the HP Recovery media...
Maintenance and Service Guide 1
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...light sensor, identifying 7 audio adjusting volume 13 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 1 B backup, creating 66 backups 66 battery illustrated 19 spare part number 19 BIOS determining version 59, 63 downloading an update 60, 63, 64 starting the Setup Utility 59 updating 59, 63 Bluetooth label 15 boot order changing using the f9 prompt 64 boot order, changing 68 bottom components 14 bottom cover illustrated 19 removal 33 spare part number 19, 33 buttons left touchpad 8, 9 power 11, 12 right touchpad 8, 9 C cables spare part numbers...
...light sensor, identifying 7 audio adjusting volume 13 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 1 B backup, creating 66 backups 66 battery illustrated 19 spare part number 19 BIOS determining version 59, 63 downloading an update 60, 63, 64 starting the Setup Utility 59 updating 59, 63 Bluetooth label 15 boot order changing using the f9 prompt 64 boot order, changing 68 bottom components 14 bottom cover illustrated 19 removal 33 spare part number 19, 33 buttons left touchpad 8, 9 power 11, 12 right touchpad 8, 9 C cables spare part numbers...
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... 12 L labels Bluetooth 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 left control zone, identifying 8 left side components 5 lights AC adapter and battery 5 camera 7 camera privacy 10 caps lock 10 microphone mute 10 mute 10 power 10 touchpad 8 low blue light mode 6 M media card reader, product description 2 memory module product description 1 memory modules removal 35 spare part numbers 35 microphone product description 1 microphone mute light, identifying 10 model name 1 mute light, identifying 10 mute microphone action key 13 mute volume action key 13 N next...
... 12 L labels Bluetooth 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 left control zone, identifying 8 left side components 5 lights AC adapter and battery 5 camera 7 camera privacy 10 caps lock 10 microphone mute 10 mute 10 power 10 touchpad 8 low blue light mode 6 M media card reader, product description 2 memory module product description 1 memory modules removal 35 spare part numbers 35 microphone product description 1 microphone mute light, identifying 10 model name 1 mute light, identifying 10 mute microphone action key 13 mute volume action key 13 N next...
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..., 76 hard drive 75 solid-state drive 76, 77 static electricity 24, 25 support information 30 Sure Start using 65 system board illustrated 19 removal 44 spare part number 19 spare part numbers 44 system restore 67 system restore point, creating 66 T Thunderbolt port with HP Sleep and Charge and DisplayPort output, identifying USB Type-C 4 top cover/keyboard illustrated 19 spare part number 19 touchpad illustrated 19 removal 51 settings 8 spare part number 19 spare part numbers 51 touchpad buttons identifying 8, 9 touchpad cable spare part number 21 touchpad components 8 touchpad light...
..., 76 hard drive 75 solid-state drive 76, 77 static electricity 24, 25 support information 30 Sure Start using 65 system board illustrated 19 removal 44 spare part number 19 spare part numbers 44 system restore 67 system restore point, creating 66 T Thunderbolt port with HP Sleep and Charge and DisplayPort output, identifying USB Type-C 4 top cover/keyboard illustrated 19 spare part number 19 touchpad illustrated 19 removal 51 settings 8 spare part number 19 spare part numbers 51 touchpad buttons identifying 8, 9 touchpad cable spare part number 21 touchpad components 8 touchpad light...