HP DeskJet 870C Printer - Support Information
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...for Providing Repair Feedback Information: 1. Fill out the repair sheet and return the repair sheet with the printer. Make a copy of the HP DeskJet Printer Family Repair Sheet found on Different LED's flash On and Off alternately CWP000 CWP005 CWP010 QUALITY Multiple Exchange... or clicking or chattering noise Table continued on next page HP DeskJet Printer Family Customer Codes Customer Failure Code Keywords Failure Description STARTUP PROBLEMS CPS100 CPS105 CPS110 CPS200 CPS205 Power-Up Failed Self-Test Failed Erratic/Intermittent Operation Lights On Steady Lights Flash in ...
...for Providing Repair Feedback Information: 1. Fill out the repair sheet and return the repair sheet with the printer. Make a copy of the HP DeskJet Printer Family Repair Sheet found on Different LED's flash On and Off alternately CWP000 CWP005 CWP010 QUALITY Multiple Exchange... or clicking or chattering noise Table continued on next page HP DeskJet Printer Family Customer Codes Customer Failure Code Keywords Failure Description STARTUP PROBLEMS CPS100 CPS105 CPS110 CPS200 CPS205 Power-Up Failed Self-Test Failed Erratic/Intermittent Operation Lights On Steady Lights Flash in ...
HP DeskJet 870C Printer - Support Information
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... t an d De skWrit e r P rin te rs P rin te r Re p air Fe e d b ack In fo rmatio n HP DeskJet Printer Family Customer Codes (Cont.) Customer Code CMM100 CMM105 CMM110 CMM115 CMM120 CMM135 CMM140 CMM150 Failure Keywords MEDIA HANDLING No Media Pick-Up Multiple Pick Incomplete ... are not well aligned (bi-directional shift) Prints extra lines across media when printing self-test Parts of printed characters are missing on self-test or print is faded Carriage moving but not printing Printing wrong colors or ink appears mixed Printed page exhibits banding in print not caused by the print cartridge...
... t an d De skWrit e r P rin te rs P rin te r Re p air Fe e d b ack In fo rmatio n HP DeskJet Printer Family Customer Codes (Cont.) Customer Code CMM100 CMM105 CMM110 CMM115 CMM120 CMM135 CMM140 CMM150 Failure Keywords MEDIA HANDLING No Media Pick-Up Multiple Pick Incomplete ... are not well aligned (bi-directional shift) Prints extra lines across media when printing self-test Parts of printed characters are missing on self-test or print is faded Carriage moving but not printing Printing wrong colors or ink appears mixed Printed page exhibits banding in print not caused by the print cartridge...
HP DeskJet 870C Printer - Support Information
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Company Information Company name Address Phone number Your name Printer Information Printer model Serial number Date of purchase Date that you are sending the printer Customer code Failure is: Occasionally intermittent: ___ Frequently intermittent: ___ Continuous: ___ Brand and...Included Information Check the following if able to provide additional troubleshooting information. ___Sample printout included ___Printer self-test included ___Unable to print the printer self-test ___Actions taken to resolve the problem and the results HP De skJe t an d De skWrit e r P rin te rs P rin te r Re...
Company Information Company name Address Phone number Your name Printer Information Printer model Serial number Date of purchase Date that you are sending the printer Customer code Failure is: Occasionally intermittent: ___ Frequently intermittent: ___ Continuous: ___ Brand and...Included Information Check the following if able to provide additional troubleshooting information. ___Sample printout included ___Printer self-test included ___Unable to print the printer self-test ___Actions taken to resolve the problem and the results HP De skJe t an d De skWrit e r P rin te rs P rin te r Re...
HP DeskJet 870C Printer - Support Information
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... HP DeskJet 870C Toolbox allows you to: View step-by-step tutorials for common printer tasks Diagnose and solve common printer problems Monitor a current print job Monitor the printer's status at any time Align the print cartridges (through Properties/Services) Clean the print cartridges (through Properties/Services) Print a self-test page (through Properties/General and Services) Test printer...
... HP DeskJet 870C Toolbox allows you to: View step-by-step tutorials for common printer tasks Diagnose and solve common printer problems Monitor a current print job Monitor the printer's status at any time Align the print cartridges (through Properties/Services) Clean the print cartridges (through Properties/Services) Print a self-test page (through Properties/General and Services) Test printer...
HP DeskJet 870C Printer - Support Information
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Print Test Page Prints a test page. Apply Applies the current settings. Separator page Allows you to include special printing instructions, etc. Cancel Cancel changes. Next time you to locate and specify the separator page to be found in this box. General Property Page (MS Windows) General Property Page Options (MS Windows) Option Description Comment Allows you to insert a separator page file between print jobs. Browse allows you print the document, these instructions will be printed. OK Accepts changes.
Print Test Page Prints a test page. Apply Applies the current settings. Separator page Allows you to include special printing instructions, etc. Cancel Cancel changes. Next time you to locate and specify the separator page to be found in this box. General Property Page (MS Windows) General Property Page Options (MS Windows) Option Description Comment Allows you to insert a separator page file between print jobs. Browse allows you print the document, these instructions will be printed. OK Accepts changes.
HP DeskJet 870C Printer - Support Information
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...the connection between the computer and the printer. Default Saves the current settings as the default for the printer. Cancel Cancel changes. Use only if print cartridges are not functioning correctly. No printout is involved. OK Accepts changes. This test takes up to be printed. Follow...Services Page Services Page Options Option Description Align the print cartridges Initializes the routine that aligns the print cartridges. Test printer communication This procedure test the communication between your computer and the printer. Help Opens the on-line help.
...the connection between the computer and the printer. Default Saves the current settings as the default for the printer. Cancel Cancel changes. Use only if print cartridges are not functioning correctly. No printout is involved. OK Accepts changes. This test takes up to be printed. Follow...Services Page Services Page Options Option Description Align the print cartridges Initializes the routine that aligns the print cartridges. Test printer communication This procedure test the communication between your computer and the printer. Help Opens the on-line help.
HP DeskJet 870C Printer - Support Information
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...click Clean to align the color and black cartridges with one of maintenance for cleaning the printer cartridge. Aligning If necessary, click Align in the Service dialog box to initiate the clean cycle. HP recommends aligning each time one another. A test page prints after the cycle...to as a routine operation. If still not satisfied, continue with the Standard Clean cycle. Cleaning The HP DeskJet 870C printer provides multiple levels of the cartridges is changed. A test page prints after the Standard Clean finishes. If not satisfied with the results, continue with the Prime ...
...click Clean to align the color and black cartridges with one of maintenance for cleaning the printer cartridge. Aligning If necessary, click Align in the Service dialog box to initiate the clean cycle. HP recommends aligning each time one another. A test page prints after the cycle...to as a routine operation. If still not satisfied, continue with the Standard Clean cycle. Cleaning The HP DeskJet 870C printer provides multiple levels of the cartridges is changed. A test page prints after the Standard Clean finishes. If not satisfied with the results, continue with the Prime ...
HP DeskJet 870C Printer - Support Information
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... causes and solutions. COM1) rather than a parallel interface port. 1. If the self-test prints OK, verify the host computer and interface cable are open and running in the table below describes DeskJet and DeskWriter printing system problems along with the printer. Follow the instructions in your computer. 2. Verify the interface cable is still...
... causes and solutions. COM1) rather than a parallel interface port. 1. If the self-test prints OK, verify the host computer and interface cable are open and running in the table below describes DeskJet and DeskWriter printing system problems along with the printer. Follow the instructions in your computer. 2. Verify the interface cable is still...
HP DeskJet 870C Printer - Support Information
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...closed. 4. Verify the proper printer driver and parallel port are open and running in the Installed Printers dialog box. 3. The problem is caused by the printer driver. Exit and then restart MS Windows. 3. Restart Windows and print the self-test from the setup card. 5.... Setup in your application.) It may be necessary to reinstall the printer driver software using the instructions from the setup card. 1. Reinstall the printer driver using the instructions from the HP Toolbox. 2. Continued on next page Printing System Troubleshooting Troubleshooting Hints Printing...
...closed. 4. Verify the proper printer driver and parallel port are open and running in the Installed Printers dialog box. 3. The problem is caused by the printer driver. Exit and then restart MS Windows. 3. Restart Windows and print the self-test from the setup card. 5.... Setup in your application.) It may be necessary to reinstall the printer driver software using the instructions from the setup card. 1. Reinstall the printer driver using the instructions from the HP Toolbox. 2. Continued on next page Printing System Troubleshooting Troubleshooting Hints Printing...
HP DeskJet 870C Printer - Support Information
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... connections, or the computer host. Print a self-test (or demo) page. 3. If the printout is still garbled, the problem may be with the printer cable, the cable connections, or the computer port. (First, try another printer cable. Try another printer cable.) 1. Continued on the printer to the printer. 5. The printer driver's name should appear in the installed...
... connections, or the computer host. Print a self-test (or demo) page. 3. If the printout is still garbled, the problem may be with the printer cable, the cable connections, or the computer port. (First, try another printer cable. Try another printer cable.) 1. Continued on the printer to the printer. 5. The printer driver's name should appear in the installed...
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... Yes Yes 1. Disconnect the printer from the computer. Fl as hi ng? Go to the No Self-Test section of the Flowchart Still flashing? Yes 1. Unplug the interface cable. No No Still Noisy? Yes 2. Yes See Printer Diagnostic Information/Error Light Indications...." customer code. Verify the computer is plugged into the printer. 3. Check the power module with another printer. 4. Check for service. No Return for product. Yes Printer noisy? 1. Power light No turns on the printer. Determine noise is plugged into a powered AC receptacle. ...
... Yes Yes 1. Disconnect the printer from the computer. Fl as hi ng? Go to the No Self-Test section of the Flowchart Still flashing? Yes 1. Unplug the interface cable. No No Still Noisy? Yes 2. Yes See Printer Diagnostic Information/Error Light Indications...." customer code. Verify the computer is plugged into the printer. 3. Check the power module with another printer. 4. Check for service. No Return for product. Yes Printer noisy? 1. Power light No turns on the printer. Determine noise is plugged into a powered AC receptacle. ...
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... is excessive for service. No Go to the Macintosh or PC Connect Sections of the Flowchart No Yes Still Noisy? Does the self-test match No the example in Printer Di agnos ti c Information? See Print Quality Problems. See "CGT100" through "CPG115" customer codes. customer codes. Is the print No quality good...
... is excessive for service. No Go to the Macintosh or PC Connect Sections of the Flowchart No Yes Still Noisy? Does the self-test match No the example in Printer Di agnos ti c Information? See Print Quality Problems. See "CGT100" through "CPG115" customer codes. customer codes. Is the print No quality good...
HP DeskJet 870C Printer - Support Information
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... for customer code information. PC Connect Section PC Connect Sect ion From the Self-Test Section Can standard No ASCII text be operating normally. Yes Yes No Print ASCII text? However, if it is correct. 2. Try the printer with a complete description of the problem. See "CKK100 " and "CKK105" customer codes. No 1. Check...
... for customer code information. PC Connect Section PC Connect Sect ion From the Self-Test Section Can standard No ASCII text be operating normally. Yes Yes No Print ASCII text? However, if it is correct. 2. Try the printer with a complete description of the problem. See "CKK100 " and "CKK105" customer codes. No 1. Check...
HP DeskJet 870C Printer - Support Information
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...is active in the Chooser. 4. Yes No Print ok? No 2. If connected serially, verify that AppleTalk is not, return the printer for service and document the error and its symptoms. See "Warranty and Support Information" for Service. If AppleTalk, verify that AppleTalk ...in the Chooser (AppleTalk or Serial). Try the printer with another interface cable. Reconnect the interface cable. 6. At this point, the printer should be operating normally. Macintosh Connect Section Macint osh Connect Sect ion From the Self-Test Section Prints from a 1. Macintosh Computer? 3....
...is active in the Chooser. 4. Yes No Print ok? No 2. If connected serially, verify that AppleTalk is not, return the printer for service and document the error and its symptoms. See "Warranty and Support Information" for Service. If AppleTalk, verify that AppleTalk ...in the Chooser (AppleTalk or Serial). Try the printer with another interface cable. Reconnect the interface cable. 6. At this point, the printer should be operating normally. Macintosh Connect Section Macint osh Connect Sect ion From the Self-Test Section Prints from a 1. Macintosh Computer? 3....