Service Manual
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... 114 Cold Reset ...114 NVRAM initialization 115 Disk initialization 115 Erase private data 116 Reformat disks 117 Skip Disk Load 117 Firmware upgrade ...118 How to update the firmware 118 Other methods to transfer the RFU file 118 Use HP Web Jetadmin to upgrade the firmware...orientation 124 ADF retrofit tag location 124 Scanner retrofit tag location 125 HP Multifunction Finisher retrofit tag location 126 HP 4-Bin Job Separator retrofit tag location 126 Tray 5 retrofit tag location 127 HP 8050/8060 MFP retrofit tag location 128 Retrofit tag descriptions 128 Print engine ...128...
... 114 Cold Reset ...114 NVRAM initialization 115 Disk initialization 115 Erase private data 116 Reformat disks 117 Skip Disk Load 117 Firmware upgrade ...118 How to update the firmware 118 Other methods to transfer the RFU file 118 Use HP Web Jetadmin to upgrade the firmware...orientation 124 ADF retrofit tag location 124 Scanner retrofit tag location 125 HP Multifunction Finisher retrofit tag location 126 HP 4-Bin Job Separator retrofit tag location 126 Tray 5 retrofit tag location 127 HP 8050/8060 MFP retrofit tag location 128 Retrofit tag descriptions 128 Print engine ...128...
Service Manual
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... The subsystem firmware that resides on the drive is reinstalled and the drive areas are initialized to update the firmware on page 101. 2. Continues the power cycle process after the ...Menu service functionality 103 Follow theses steps to transfer the firmware. NOTE: It is similar to the MFP. Select Administrator Tools. A window with two X icons in opposite corners is the same version as...RFU download process. CAUTION: All user data on page 102. For more information, see Reformat disks on page 101. 2. If the administrator tools are password protected, sign in to continue the...
... The subsystem firmware that resides on the drive is reinstalled and the drive areas are initialized to update the firmware on page 101. 2. Continues the power cycle process after the ...Menu service functionality 103 Follow theses steps to transfer the firmware. NOTE: It is similar to the MFP. Select Administrator Tools. A window with two X icons in opposite corners is the same version as...RFU download process. CAUTION: All user data on page 102. For more information, see Reformat disks on page 101. 2. If the administrator tools are password protected, sign in to continue the...
Service Manual
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...Disk initialization on page 101. 2. The selected options will take effect when the power cycle continues. Reinitialize NVRAM The Reinitialize NVRAM function occurs when the power cycle continues. NOTE: To set a new administrator password, use the Startup Menu on page 116. Select the disk or disks that you select Protected Service Mode, the MFP... enters PSM when the power cycle continues and affects only this power up. Option Skip Disk Load Initialize Disks Function See Skip Disk Load on the ...
...Disk initialization on page 101. 2. The selected options will take effect when the power cycle continues. Reinitialize NVRAM The Reinitialize NVRAM function occurs when the power cycle continues. NOTE: To set a new administrator password, use the Startup Menu on page 116. Select the disk or disks that you select Protected Service Mode, the MFP... enters PSM when the power cycle continues and affects only this power up. Option Skip Disk Load Initialize Disks Function See Skip Disk Load on the ...
Service Manual
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... Managing and maintenance ENWW The formatter hard disk contains the OS and associated firmware. Unlike the formatter, the Coprocessor does not have an NVRAM chip. The formatter maintains a shadow copy of the shadow copy to initialize and execute a Windows OS and associated ...firmware. Coprocessor The Coprocessor has a custom-made board on page 113. Non-volatile memory (NVM) resets and initializations ● Memory architecture ● Memory-management tools Memory architecture The MFP has two independent ...
... Managing and maintenance ENWW The formatter hard disk contains the OS and associated firmware. Unlike the formatter, the Coprocessor does not have an NVRAM chip. The formatter maintains a shadow copy of the shadow copy to initialize and execute a Windows OS and associated ...firmware. Coprocessor The Coprocessor has a custom-made board on page 113. Non-volatile memory (NVM) resets and initializations ● Memory architecture ● Memory-management tools Memory architecture The MFP has two independent ...
Service Manual
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... ● Tray and bin configuration ENWW Non-volatile memory (NVM) resets and initializations 111 It is restored using the backup copy on page 111. The formatter hard disk and the Coprocessor hard disk maintain a set of data referred to data that service personnel can manage. Redundant... includes many, but not all, MFP configuration and job settings. Data groupings This section breaks down the data contained on the Home screen ● Send to Folder (E-mail, fax) ● Fax store/print scheduling Formatter NVRAM ● Non-HP supplies usage ● Date/Time configuration ...
... ● Tray and bin configuration ENWW Non-volatile memory (NVM) resets and initializations 111 It is restored using the backup copy on page 111. The formatter hard disk and the Coprocessor hard disk maintain a set of data referred to data that service personnel can manage. Redundant... includes many, but not all, MFP configuration and job settings. Data groupings This section breaks down the data contained on the Home screen ● Send to Folder (E-mail, fax) ● Fax store/print scheduling Formatter NVRAM ● Non-HP supplies usage ● Date/Time configuration ...
Service Manual
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...Formatter NVRAM ● MFP warranty and history data ● The 50 most-recent Event Log entries ● Device settings ● Copy of the JDI Mac address ● Security string ● Copy of the EWS configuration information Coprocessor hard disk C partition ●... of Redundant Disk Data E partition ● Windows work space ● Temporary files ● OS swap space Memory-management tools ● Restore Factory Settings ● Cold Reset ● NVRAM initialization ● Disk initialization ● Erase private data ● Reformat disks ● Skip Disk Load ENWW ...
...Formatter NVRAM ● MFP warranty and history data ● The 50 most-recent Event Log entries ● Device settings ● Copy of the JDI Mac address ● Security string ● Copy of the EWS configuration information Coprocessor hard disk C partition ●... of Redundant Disk Data E partition ● Windows work space ● Temporary files ● OS swap space Memory-management tools ● Restore Factory Settings ● Cold Reset ● NVRAM initialization ● Disk initialization ● Erase private data ● Reformat disks ● Skip Disk Load ENWW ...
Service Manual
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... startup options on page 104. NVRAM initialization Description Use the NVRAM Initialization function to use Use the Cold Reset function when you suspect that one of the above settings. The following data are reset: ● Non-HP supplies usage ● Date/Time configuration... keyboard layout When to reset the MFP configuration portion of the above settings is causing a problem. For more information, see Administrator startup options on page 104. Disk initialization You can initialize the formatter hard disk and the Coprocessor hard disk together or separately. ENWW Non-volatile...
... startup options on page 104. NVRAM initialization Description Use the NVRAM Initialization function to use Use the Cold Reset function when you suspect that one of the above settings. The following data are reset: ● Non-HP supplies usage ● Date/Time configuration... keyboard layout When to reset the MFP configuration portion of the above settings is causing a problem. For more information, see Administrator startup options on page 104. Disk initialization You can initialize the formatter hard disk and the Coprocessor hard disk together or separately. ENWW Non-volatile...
Service Manual
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... access to the Erase Private Data function. ENWW Non-volatile memory (NVM) resets and initializations 117 Reformat disks Description The Reformat Disks function removes all pagefiles ● Executes a NVRAM initialization For more information, see Where data are stored on page 113. ● Prompts Windows...use Perform an Erase Private Data function before sending a returned MFP to use Use the Skip Disk Load function when you can reformat both disks, data on the reformatted disk is rebuilt from the selected disk. The Erase Private Data function performs the following actions: ●...
... access to the Erase Private Data function. ENWW Non-volatile memory (NVM) resets and initializations 117 Reformat disks Description The Reformat Disks function removes all pagefiles ● Executes a NVRAM initialization For more information, see Where data are stored on page 113. ● Prompts Windows...use Perform an Erase Private Data function before sending a returned MFP to use Use the Skip Disk Load function when you can reformat both disks, data on the reformatted disk is rebuilt from the selected disk. The Erase Private Data function performs the following actions: ●...
Service Manual
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... logs in Repair strategy. Any mechanical link between the Tray 5 Pick motor (M101) and the lower separator encoder disk can hear the Tray 5 motors running for correct seating. Initialization check Open, and then close the Tray 5 top door. The elevator motor has a distinctive sound. The test ...then replace if required. 156 Chapter 5 Calibrations and adjustments ENWW If a third test runs, even if Tray 5 passes the test, the MFP is not correct and warning codes are logged. Position the trailing edge of fresh standard-weight paper under the pick arm. Hold down the ...
... logs in Repair strategy. Any mechanical link between the Tray 5 Pick motor (M101) and the lower separator encoder disk can hear the Tray 5 motors running for correct seating. Initialization check Open, and then close the Tray 5 top door. The elevator motor has a distinctive sound. The test ...then replace if required. 156 Chapter 5 Calibrations and adjustments ENWW If a third test runs, even if Tray 5 passes the test, the MFP is not correct and warning codes are logged. Position the trailing edge of fresh standard-weight paper under the pick arm. Hold down the ...
Service Manual
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Perform an NVM initialization. Power cycle the MFP. After the RFU is successful, use the RFU file that you created before you attempted the upgrade. After the restore is complete, restore the formatter and coprocessor hard disks from the NVM backup that contains the new ... 7 Troubleshooting ENWW Repeat step 2 above. During this RFU, reformat the formatter and coprocessor hard disks. c. Use the RFU file that was on page 115. See NVRAM initialization on the MFP before attempting the upgrade. b. If the upgrade is not successful, do the following actions: 1....
Perform an NVM initialization. Power cycle the MFP. After the RFU is successful, use the RFU file that you created before you attempted the upgrade. After the restore is complete, restore the formatter and coprocessor hard disks from the NVM backup that contains the new ... 7 Troubleshooting ENWW Repeat step 2 above. During this RFU, reformat the formatter and coprocessor hard disks. c. Use the RFU file that was on page 115. See NVRAM initialization on the MFP before attempting the upgrade. b. If the upgrade is not successful, do the following actions: 1....
Service Manual
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...MFP. 4. Links ● Component locator: Formatter component locator on page 2322 ● Wiring diagram: Formatter wiring diagram on page 2240 ● Replace the hard disk: Formatter hard drive on formatter main PCA Recommended actions 1. Reinstall a removed USB device. 2. Perform a hard disk initialization procedure. 5. Replace the hard disk... 32.1900 Description ● File operation failed Primary root causes ● USB device has been removed ● Hard disk problem ● File not found ● No free file descriptors ● Invalid number of bits ● File ...
...MFP. 4. Links ● Component locator: Formatter component locator on page 2322 ● Wiring diagram: Formatter wiring diagram on page 2240 ● Replace the hard disk: Formatter hard drive on formatter main PCA Recommended actions 1. Reinstall a removed USB device. 2. Perform a hard disk initialization procedure. 5. Replace the hard disk... 32.1900 Description ● File operation failed Primary root causes ● USB device has been removed ● Hard disk problem ● File not found ● No free file descriptors ● Invalid number of bits ● File ...
Service Manual
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Power cycle the MFP. 4. Replace the hard disk. Perform a hard disk initialization procedure. 5. Links ● Component locator: Formatter component locator on page 2322. ● Wiring diagram: Formatter wiring diagram on page 2240. ● Replace the hard disk: Formatter hard drive on page 685 ENWW Event Log error...reinstall firmware. 6. 32.4400 Description ● File operation failed Primary root causes ● USB device has been removed ● Hard disk problem ● File not found ● No free file descriptors ● Invalid number of bits ● File with the same ...
Power cycle the MFP. 4. Replace the hard disk. Perform a hard disk initialization procedure. 5. Links ● Component locator: Formatter component locator on page 2322. ● Wiring diagram: Formatter wiring diagram on page 2240. ● Replace the hard disk: Formatter hard drive on page 685 ENWW Event Log error...reinstall firmware. 6. 32.4400 Description ● File operation failed Primary root causes ● USB device has been removed ● Hard disk problem ● File not found ● No free file descriptors ● Invalid number of bits ● File with the same ...
Service Manual
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Power cycle the MFP and perform an NVRAM INIT. 2. 49.4C27 Description ● Fatal system error on startup. Primary root causes ● Corrupt formatter NVRAM ● Corrupt formatter HDD ● Formatter Main PCA (A26) Recommended actions 1. Replace the A26. Unable to allocate memory stack. ENWW Event Log error and warning codes 1581 Perform a formatter disk initialization. 3.
Power cycle the MFP and perform an NVRAM INIT. 2. 49.4C27 Description ● Fatal system error on startup. Primary root causes ● Corrupt formatter NVRAM ● Corrupt formatter HDD ● Formatter Main PCA (A26) Recommended actions 1. Replace the A26. Unable to allocate memory stack. ENWW Event Log error and warning codes 1581 Perform a formatter disk initialization. 3.
Service Manual
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Perform a formatter disk initialization. 1582 Appendix A Event Log codes ENWW Perform an NVRAM initialization. 3. Power cycle the MFP. 2. 49.5001 Description ● Out of memory Primary root causes ● Memory corruption on the Formatter PCA NVRAM Recommended actions 1.
Perform a formatter disk initialization. 1582 Appendix A Event Log codes ENWW Perform an NVRAM initialization. 3. Power cycle the MFP. 2. 49.5001 Description ● Out of memory Primary root causes ● Memory corruption on the Formatter PCA NVRAM Recommended actions 1.
Service Manual
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Power cycle the MFP. 2. Format the formatter disk and reload firmware. 4. Perform a formatter disk initialization. 3. Replace the formatter HDD. ENWW Event Log error and warning codes 1583 49.60zz Description ● Firmware fault during data access on the formatter disk Primary root causes ● Corrupt component data ● Formatter HDD might be bad Recommended actions 1.
Power cycle the MFP. 2. Format the formatter disk and reload firmware. 4. Perform a formatter disk initialization. 3. Replace the formatter HDD. ENWW Event Log error and warning codes 1583 49.60zz Description ● Firmware fault during data access on the formatter disk Primary root causes ● Corrupt component data ● Formatter HDD might be bad Recommended actions 1.
Service Manual
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Perform a formatter disk initialization. 3. Power cycle the MFP. 2. Perform an NVRAM initialization. 1592 Appendix A Event Log codes ENWW 68.yyzz Description ● NVM read/write error Primary root causes ● Corrupt NVM data on the formatter HDD ● Data collision while processing a job Recommended actions 1.
Perform a formatter disk initialization. 3. Power cycle the MFP. 2. Perform an NVRAM initialization. 1592 Appendix A Event Log codes ENWW 68.yyzz Description ● NVM read/write error Primary root causes ● Corrupt NVM data on the formatter HDD ● Data collision while processing a job Recommended actions 1.
Service Manual
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...5. Equal values mean that circle the disk. This disk wear is tested. ENWW Event Log error and warning codes 1879 This number should range from the Drum Encoder PCA (EN2) when the drum encoder disk rotates through the sensors. During the MFP initialization process, the drum is rotated multiple... revolutions and the encoder system is normal and does not indicate an encoder disk problem. The encoder signals are used by A2 for ...
...5. Equal values mean that circle the disk. This disk wear is tested. ENWW Event Log error and warning codes 1879 This number should range from the Drum Encoder PCA (EN2) when the drum encoder disk rotates through the sensors. During the MFP initialization process, the drum is rotated multiple... revolutions and the encoder system is normal and does not indicate an encoder disk problem. The encoder signals are used by A2 for ...
Service Manual
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...memory, erasing 116 memory-management tools cold reset 114 disk loads, skipping 117 disk, initializing 115 memory, erasing 116 NVRAM, initializing 115 restoring factory settings 114 menus Startup 101 subsystem 51 menus, paper for 15 MFP cleaning 86 logs 78 preventive maintenance 78 status and service...button locate 2 online Help system, control panel 11 optional finishers capacities 19 locate 5 paper sizes supported, bins 19 See also HP Multifunction Finisher options conflicts 11 output bins capacities 19 optional finishers 5 removing and replacing 970 single, locate 4 output drive roller ...
...memory, erasing 116 memory-management tools cold reset 114 disk loads, skipping 117 disk, initializing 115 memory, erasing 116 NVRAM, initializing 115 restoring factory settings 114 menus Startup 101 subsystem 51 menus, paper for 15 MFP cleaning 86 logs 78 preventive maintenance 78 status and service...button locate 2 online Help system, control panel 11 optional finishers capacities 19 locate 5 paper sizes supported, bins 19 See also HP Multifunction Finisher options conflicts 11 output bins capacities 19 optional finishers 5 removing and replacing 970 single, locate 4 output drive roller ...