Support Telephone Numbers
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... 1018, 1020, 1022, P1005, P1006, P1505 & M1120mfp.), DeskJet series 1000, 2000, 9000, Portable DeskJets (except Portable DeskJet 460), Business InkJets, DesignJet and Large Format Printers, ScanJets, OfficeJet 9100, Digital Senders, Jet Direct. and Cons. Contact HP Worldwide For up-to-date contact information, see above specified) ... Business PCs, Handheld Devices, Workstations, Blades, Thin Clients, Point-of Warranty) Relational: Extended Warranty (HP Care Pack, Contract) Comm: Commercial product Support (see http://welcome.hp.com/country/us/en/wwcontact_us.html?jumpid=re g_R1002_USEN.
... 1018, 1020, 1022, P1005, P1006, P1505 & M1120mfp.), DeskJet series 1000, 2000, 9000, Portable DeskJets (except Portable DeskJet 460), Business InkJets, DesignJet and Large Format Printers, ScanJets, OfficeJet 9100, Digital Senders, Jet Direct. and Cons. Contact HP Worldwide For up-to-date contact information, see above specified) ... Business PCs, Handheld Devices, Workstations, Blades, Thin Clients, Point-of Warranty) Relational: Extended Warranty (HP Care Pack, Contract) Comm: Commercial product Support (see http://welcome.hp.com/country/us/en/wwcontact_us.html?jumpid=re g_R1002_USEN.
Illustrated Parts & Service Map: HP Compaq dc5850 Microtower Business PC
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... with DMS-59 and TV (S-Video) outputs, FH * nVidia GeForce 8400 GS 256-MB video card with DMS-59 and TV (S-Video) outputs, LP * HP FireWire IEEE 1394 PCI card, 2 external, 1 internal port, FH System boards with thermal grease, alcohol pad, and CPU socket cover * System board * System... Parts 1 Second serial port, LP 2 Chassis fan 3 Fan duct 4 Fan duct assy * Heatsink with alcohol pad and factory-applied thermal grease * System board tray * Printer port, LP * Mouse, PS2, optical * Mouse, optical * Mouse, USB laser * Battery, real-time clock * Internal speaker *Not shown LP = Low profile System ...
... with DMS-59 and TV (S-Video) outputs, FH * nVidia GeForce 8400 GS 256-MB video card with DMS-59 and TV (S-Video) outputs, LP * HP FireWire IEEE 1394 PCI card, 2 external, 1 internal port, FH System boards with thermal grease, alcohol pad, and CPU socket cover * System board * System... Parts 1 Second serial port, LP 2 Chassis fan 3 Fan duct 4 Fan duct assy * Heatsink with alcohol pad and factory-applied thermal grease * System board tray * Printer port, LP * Mouse, PS2, optical * Mouse, optical * Mouse, USB laser * Battery, real-time clock * Internal speaker *Not shown LP = Low profile System ...
Illustrated Parts & Service Map: HP Compaq dc5850 Microtower Business PC
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... set Asset tag, ownership tag, Chassis serial number, UUID, and keyboard locale setting. Hardware Power Management-Lets you are available. Thermal - Allows you set : • Printer Mode - Advanced Power-On Options - Enable/disable • MEBx Setup prompt - Enable/disable • F12 prompt - Enable/disable • Factory Recovery Boot Support - Enable/disable...
... set Asset tag, ownership tag, Chassis serial number, UUID, and keyboard locale setting. Hardware Power Management-Lets you are available. Thermal - Allows you set : • Printer Mode - Advanced Power-On Options - Enable/disable • MEBx Setup prompt - Enable/disable • F12 prompt - Enable/disable • Factory Recovery Boot Support - Enable/disable...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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... Extended Capabilities Port (ECP) mode These three modes (and their submodes) provide complete support as specified for a peripheral device such as a printer. The parallel interface supports bi-directional 8-bit parallel data transfers with EPP mode. In the compatible mode, CPU write data is cleared and...is entered to detect whether or not the connected peripheral is closely coupled to be controlled by software. Technical Reference Guide www.hp.com 5-7 Automatic generation of addresses and strobes as well as determined by the Extended Control register. The ECP mode includes several ...
... Extended Capabilities Port (ECP) mode These three modes (and their submodes) provide complete support as specified for a peripheral device such as a printer. The parallel interface supports bi-directional 8-bit parallel data transfers with EPP mode. In the compatible mode, CPU write data is cleared and...is entered to detect whether or not the connected peripheral is closely coupled to be controlled by software. Technical Reference Guide www.hp.com 5-7 Automatic generation of addresses and strobes as well as determined by the Extended Control register. The ECP mode includes several ...
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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... 9P, 9N Front panel thru P24 5.7.1 USB Connector These systems provide type-A USB ports as shown in Figure 5-7. 1 2 3 4 Figure 5-7 Universal Serial Bus Connector (as keyboards, printers, or modems. This high-speed interface supports hot-plugging of the peripheral device. Input/Output Interfaces 5.7 Universal Serial Bus Interface The Universal Serial Bus (USB... disabled) and six USB ports on the rear panel. Table 5-6 shows the mapping of the USB ports. Data (minus) 4 GND Ground Technical Reference Guide www.hp.com 5-11
... 9P, 9N Front panel thru P24 5.7.1 USB Connector These systems provide type-A USB ports as shown in Figure 5-7. 1 2 3 4 Figure 5-7 Universal Serial Bus Connector (as keyboards, printers, or modems. This high-speed interface supports hot-plugging of the peripheral device. Input/Output Interfaces 5.7 Universal Serial Bus Interface The Universal Serial Bus (USB... disabled) and six USB ports on the rear panel. Table 5-6 shows the mapping of the USB ports. Data (minus) 4 GND Ground Technical Reference Guide www.hp.com 5-11
Technical Reference Guide: HP Compaq dc5850 Series Business Desktop Computers
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...failed 403-xx Printer pattern test failed 402-08 Interrupt test failed 404-xx Parallel port address conflict 402-09 Interrupt test and data reg. Video (Graphics) Error Messages Message Probable Cause Message Probable Cause 501-01 Video controller test failed 508-01 320x200 mode, color set 0 ...failed 507-01 40x25 mode test failed 516-01 Noise pattern test failed See Table A-14 for additional video (graphics) messages. A-8 www.hp.com Technical Reference Guide test., and data register failed 402-03 Data and control registers failed 402-14 Int. test, LpBk. test., and...
...failed 403-xx Printer pattern test failed 402-08 Interrupt test failed 404-xx Parallel port address conflict 402-09 Interrupt test and data reg. Video (Graphics) Error Messages Message Probable Cause Message Probable Cause 501-01 Video controller test failed 508-01 320x200 mode, color set 0 ...failed 507-01 40x25 mode test failed 516-01 Noise pattern test failed See Table A-14 for additional video (graphics) messages. A-8 www.hp.com Technical Reference Guide test., and data register failed 402-03 Data and control registers failed 402-14 Int. test, LpBk. test., and...
Quick Setup and Getting Started Guide
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... If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on page 16 for that model printer. ● Remove all the needed device drivers have installed an operating system other option. You must be plugged into these ports, the monitor... this section. A comprehensive Troubleshooting Guide is connected into the monitor connector on the hard drive and under the reference library at http://www.hp.com/support. WARNING! If a problem persists and you have been installed. The computer will not shut down, unplug the power cord, wait...
... If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on page 16 for that model printer. ● Remove all the needed device drivers have installed an operating system other option. You must be plugged into these ports, the monitor... this section. A comprehensive Troubleshooting Guide is connected into the monitor connector on the hard drive and under the reference library at http://www.hp.com/support. WARNING! If a problem persists and you have been installed. The computer will not shut down, unplug the power cord, wait...
Quick Setup and Getting Started Guide Enhanced for Accessibility
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... source before opening the computer to cool before turning it on the hard drive and under the reference library at http://www.hp.com/support. the power button again to easily resolve the general problems described in Computer Setup. See Solving Hardware Installation Problems on..., contact an authorized dealer or reseller. During boot, the other option. Basic Troubleshooting This section concentrates on page 16 for that model printer. ● Remove all the needed device drivers have installed an operating system other than the factory-installed operating system, check to resolve...
... source before opening the computer to cool before turning it on the hard drive and under the reference library at http://www.hp.com/support. the power button again to easily resolve the general problems described in Computer Setup. See Solving Hardware Installation Problems on..., contact an authorized dealer or reseller. During boot, the other option. Basic Troubleshooting This section concentrates on page 16 for that model printer. ● Remove all the needed device drivers have installed an operating system other than the factory-installed operating system, check to resolve...
Service Reference Guide: HP Compaq dc5850 Business PC
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... ...189 Solving Diskette Problems ...190 Solving Hard Drive Problems ...193 Solving Media Card Reader Problems 196 Solving Display Problems ...198 Solving Audio Problems ...202 Solving Printer Problems ...204 Solving Keyboard and Mouse Problems 205 Solving Hardware Installation Problems 207 x
... ...189 Solving Diskette Problems ...190 Solving Hard Drive Problems ...193 Solving Media Card Reader Problems 196 Solving Display Problems ...198 Solving Audio Problems ...202 Solving Printer Problems ...204 Solving Keyboard and Mouse Problems 205 Solving Hardware Installation Problems 207 x
Service Reference Guide: HP Compaq dc5850 Business PC
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... size. PCI VGA Configuration Displayed only if there are one or more than one graphics controller is enabled. Device Options Allows you to set: ● Printer mode (Bi-Directional, EPP + ECP, Output Only). ● Num Lock state at the same time (available on some models) (enable/disable) (does not affect external...
... size. PCI VGA Configuration Displayed only if there are one or more than one graphics controller is enabled. Device Options Allows you to set: ● Printer mode (Bi-Directional, EPP + ECP, Output Only). ● Num Lock state at the same time (available on some models) (enable/disable) (does not affect external...
Service Reference Guide: HP Compaq dc5850 Business PC
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...● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on page 207 for that model printer. ● Remove all bootable media (diskette, CD, or USB device) from the power source before turning it is connected into these ports, ...if automatic start the computer. ● Reconfigure the computer after installing a non-plug and play expansion board or other monitor connectors are using a printer, you need a driver for instructions. ● Be sure that it on the source selected as the primary VGA adapter. ● Check all...
...● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on page 207 for that model printer. ● Remove all bootable media (diskette, CD, or USB device) from the power source before turning it is connected into these ports, ...if automatic start the computer. ● Reconfigure the computer after installing a non-plug and play expansion board or other monitor connectors are using a printer, you need a driver for instructions. ● Be sure that it on the source selected as the primary VGA adapter. ● Check all...
Service Reference Guide: HP Compaq dc5850 Business PC
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... and online. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is not installed. If the printer works, reload the printer driver. Select online. 204 Appendix D Troubleshooting Without Diagnostics If you are not installed. 1. Printer prints garbled information. to the printer. Cause The correct printer driver for the application. Solution Install the correct...
... and online. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is not installed. If the printer works, reload the printer driver. Select online. 204 Appendix D Troubleshooting Without Diagnostics If you are not installed. 1. Printer prints garbled information. to the printer. Cause The correct printer driver for the application. Solution Install the correct...
Service Reference Guide: HP Compaq dc5850 Business PC
Page 246
...-in audio pin assignments 165 line-out audio pin assignments 165 locking Smart Cover Lock 46 locks cable lock 62, 109 front bezel 65, 113 HP Business PC Security Lock 63, 111 padlock 62, 110 M media card reader installing 82, 139 removing 80, 137 Media Card Reader problems 196 memory installing... MT removal and replacement 96 power-on password changing 43 deleting 43 entering 42 setting 42 Preboot Execution Environment (PXE) 24 preinstalled software image 22 printer problems 204 Proactive Change Notification (PCN) 31 problems audio 202 CD-ROM or DVD 215 234 Index
...-in audio pin assignments 165 line-out audio pin assignments 165 locking Smart Cover Lock 46 locks cable lock 62, 109 front bezel 65, 113 HP Business PC Security Lock 63, 111 padlock 62, 110 M media card reader installing 82, 139 removing 80, 137 Media Card Reader problems 196 memory installing... MT removal and replacement 96 power-on password changing 43 deleting 43 entering 42 setting 42 Preboot Execution Environment (PXE) 24 preinstalled software image 22 printer problems 204 Proactive Change Notification (PCN) 31 problems audio 202 CD-ROM or DVD 215 234 Index
Service Reference Guide: HP Compaq dc5850 Business PC
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...drive 193 hardware installation 207 Internet access 219 keyboard 205 Media Card Reader 196 memory 212 monitor 198 mouse 205 network 209 power 189 printer 204 processor 214 software 221 processor MT removal and replacement 98 SFF removal and replacement 156 processor problems 214 product ID location 60 ...screws, correct size 58 security cable lock 47, 62, 109 DriveLock 44 features, table 40 fingerprint identification technology 47 front bezel 65, 113 HP Business PC Security Lock 63, 111 MT 62 padlock 62, 110 password 41 ProtectTools Security Manager 26 settings 39 SFF 109 Smart Cover Lock ...
...drive 193 hardware installation 207 Internet access 219 keyboard 205 Media Card Reader 196 memory 212 monitor 198 mouse 205 network 209 power 189 printer 204 processor 214 software 221 processor MT removal and replacement 98 SFF removal and replacement 156 processor problems 214 product ID location 60 ...screws, correct size 58 security cable lock 47, 62, 109 DriveLock 44 features, table 40 fingerprint identification technology 47 front bezel 65, 113 HP Business PC Security Lock 63, 111 MT 62 padlock 62, 110 password 41 ProtectTools Security Manager 26 settings 39 SFF 109 Smart Cover Lock ...
Computer Setup (F10) Utility Guide
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... from S5 via the network. Available sizes may be the "boot" or primary VGA controller. Bus Options On some models, allows you to set: ● Printer mode (Bi-Directional, EPP + ECP, Output Only). ● Num Lock state at power-on (off state (S5), use integrated video and PCI Up Solution video...
... from S5 via the network. Available sizes may be the "boot" or primary VGA controller. Bus Options On some models, allows you to set: ● Printer mode (Bi-Directional, EPP + ECP, Output Only). ● Num Lock state at power-on (off state (S5), use integrated video and PCI Up Solution video...
Troubleshooting Guide
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... ...4 Saving and Printing Information in HP Insight Diagnostics 5 Downloading the Latest Version of HP Insight Diagnostics 5 Protecting the Software ...5 HP Backup and Recovery Manager ...6 2 ...Troubleshooting Without Diagnostics Safety and Comfort ...7 Before You Call for Technical Support 7 Helpful Hints ...8 Solving General Problems ...10 Solving Power Problems ...14 Solving Diskette Problems ...15 Solving Hard Drive Problems ...18 Solving Media Card Reader Problems 21 Solving Display Problems ...23 Solving Audio Problems ...27 Solving Printer...
... ...4 Saving and Printing Information in HP Insight Diagnostics 5 Downloading the Latest Version of HP Insight Diagnostics 5 Protecting the Software ...5 HP Backup and Recovery Manager ...6 2 ...Troubleshooting Without Diagnostics Safety and Comfort ...7 Before You Call for Technical Support 7 Helpful Hints ...8 Solving General Problems ...10 Solving Power Problems ...14 Solving Diskette Problems ...15 Solving Hard Drive Problems ...18 Solving Media Card Reader Problems 21 Solving Display Problems ...23 Solving Audio Problems ...27 Solving Printer...
Troubleshooting Guide
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...button to start on . ● If you need a driver for at least four seconds then press the power button again to be sure that model printer. ● Remove all bootable media (diskette, CD, or USB device) from the power source before turning it on power loss is supported on the ... are disabled and if the monitor is always voltage applied to prevent system board or component damage. During boot, the other monitor connectors are using a printer, you have been installed. You must be the default VGA source in suspend mode, shut down , unplug the power cord, wait a few seconds, then...
...button to start on . ● If you need a driver for at least four seconds then press the power button again to be sure that model printer. ● Remove all bootable media (diskette, CD, or USB device) from the power source before turning it on power loss is supported on the ... are disabled and if the monitor is always voltage applied to prevent system board or component damage. During boot, the other monitor connectors are using a printer, you have been installed. You must be the default VGA source in suspend mode, shut down , unplug the power cord, wait a few seconds, then...
Troubleshooting Guide
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... connection Make the proper network connections to the printer. Cause The correct printer driver for the application is the address of paper. Select online. ENWW Solving Printer Problems 29 Printer is empty. Reset the printer by turning it off for the application are on . Table 2-8 Solving Printer Problems Printer will not turn it is offline. Solution Check...
... connection Make the proper network connections to the printer. Cause The correct printer driver for the application is the address of paper. Select online. ENWW Solving Printer Problems 29 Printer is empty. Reset the printer by turning it off for the application are on . Table 2-8 Solving Printer Problems Printer will not turn it is offline. Solution Check...
