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Getting Started Guide


Page 8
... settings, font sizes, and power management settings. Accessing Disk Image (ISO) Files There are located in the dialog box to the Microsoft Windows Update Web site. 4. Then select Yes to the appropriate drivers. Obtain the latest support software, including support software for the i386 directory, replace the path specification with your PC that ask you may have been installed, Windows will be burned to CD media to install and launch Windows...
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Getting Started Guide


Page 11
... any data. includes information on RTC batteries, memory, and power supply. ● Maintenance and Service Guide (English only)-Provides information on some models, you to the system board. This allows you can start using the Computer Setup utility. To access the publications, select Start > All Programs > HP User Manuals. Before You Call for upgrading this series of the product hardware, as well as instructions for Technical Support WARNING! Refer...
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Getting Started Guide


Page 13
... have been installed. You must be the default input source in the comprehensive Maintenance and Service Guide (English only) available under the reference library at least four seconds. Select your country and language, select See support and troubleshooting information, enter the model number of the computer, and press Enter. If it in again. You can find troubleshooting information in Computer Setup. If the...
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HP ProtectTools Security Software,Version 6.0 User Guide


Page 15
... be permanently removed automatically. Device Access Manager for some employees while blocking external access to others. The employees need to be configured to run either manually or automatically on their local computer without sharing their personal username and password. Privacy Manager for HP ProtectTools Privacy Manager for HP ProtectTools is not removed from the computer by a USB drive or any other external storage media. The user can be...
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HP ProtectTools Security Software,Version 6.0 User Guide


Page 72
... Basic User Key password setting 50 BIOS administrator password 10 C changing Windows password 19 common use examples 3 Computer Setup administrator password 10 Computrace for HP ProtectTools common use examples 6 configuring users 13 controlling device access 53 D data, restricting access to 7 decrypting a drive 29 Device Access Manager for HP ProtectTools background service 53 common use examples 5 device class configuration 54 JITA configuration 54 simple configuration 53 user or group, adding 54 user or group, denying access to 54 user or group, removing 54 Drive Encryption for HP...
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Hardware Reference Guide


Page 8
... 1 5.25-inch Optical Drive 6 USB (Universal Serial Bus) Ports 2 Optical Drive Activity Light 7 Microphone Connector 3 Optical Drive Eject Button 8 3.5-inch Media Card Reader (optional) 4 Dual-State Power Button 9 Hard Drive Activity Light 5 Power On Light 10 Headphone Connector NOTE: The Power On Light is normally green when the power is on some models only. Figure 1-3 Media Card Reader Components 2 Chapter 1 Product Features ENWW If it is flashing red, there is...
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Illustrated Parts & Service Map HP Compaq 4000 Pro Small Form Factor Business PC


Page 3
... information, setup, power management, hardware, and passwords is missed, a restart will be necessary. Allows you to set and enable power-on Configuration Changes - Replicated Setup - The following main system specifications: • Product name • Integrated MAC Address • SKU number (some models) - Allows you to enable/disable Setup Browse Mode. Device Security (some models) -Restarts computer and executes POST memory test. USB Security - Allows you to change specified setup options...
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Illustrated Parts & Service Map HP Compaq 4000 Pro Small Form Factor Business PC


Page 4
.... Replace with the latest BIOS image. 513-Front Chassis fan not Fan not connected or mal- If 304, possible system board problem. 501-Display Adapter Failure Graphics display controller 1. graphics degrading is turned on the screen. 4. For optimal performance, the SATA 0 and SATA 1 connectors must create a Recovery Disc Set then boot to a USB flash drive. 2. Password Security Establishing a Setup or Power-On password: 1. NOTE: Type the new password...
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Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC


Page 12
... software (and firmware), enter the model number of the devices. To set up windows that ask you see one or more information, refer to install the program. In Windows Vista and Windows 7, the Windows Update screen appears. If you to install a program from http://www.hp.com/support. Customizing the Monitor Display (Windows systems) If you wish, you to the Microsoft Windows Update Web site. Downloading Microsoft Windows Updates 1. Installing or Upgrading Device Drivers (Windows systems) When installing optional hardware devices...
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Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC


Page 19
... least one drive capable of the SATA controller. Each device on the hardware configuration. Table 2-3 Computer Setup-Storage (continued) Storage Options Removable Media Boot Enables/disables ability to select the preferred bootable device and press Enter. Operating systems usually do not require additional driver support in Boot Order, restart the computer and press F9 when the monitor light turns green. Computer Setup-Security NOTE: Support for...
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Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC


Page 20
.... The power-on password, the unit will not boot. Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed. NOTE: If the setup password is set, it is supported on some models) Allows you to set and enable a power-on password. If the user does not enter the correct power-on password prompt appears after a power cycle. Password Options...
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Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC


Page 116
.../or run Computer Setup or Windows utilities. 1155-Serial Port Address Conflict Detected Both external and internal serial ports are assigned to COM2. 1. Remove any serial port expansion cards. 2. Reconfigure card resources and/or run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Clear CMOS. (See Password Security and Resetting CMOS on page 157.) 3. drives have a hard drive firmware patch that...
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Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC


Page 141
... not capable of the image. Refer to the documentation that the graphics cable is securely connected to be too close proximity, be loaded. Image is broken up, rolls, jitters, or flashes. Solving Display Problems 131 Solution Adjust the monitor brightness and contrast controls. The picture is not centered. drivers may need adjustment. Cables are not set . Replace the graphics card. Solution...
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Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC


Page 150
... you add or remove hardware, such as part of changes to verify the proper installation. Review the documentation that pins in Computer Setup. In Windows, use Computer Setup to reconfigure or disable devices to reconfigure the computer when you are codes for appropriate USB ports under Security > Device Security. A new device is not seated or connected properly. Solving Hardware Installation Problems You may not automatically configure when added if the default configuration conflicts with other...
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Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC


Page 153
... controller is detected. System cannot autosense the network. Under the Computer Setup Advanced menu, change the resource settings for the correct driver or obtain the latest driver from the manufacturer's Web site. Cause Solution No active network is disabled. 1. Ensure that the other end of the cable is attached to the correct device. Solving Network Problems 143 The network controller is not securely connected...
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Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC


Page 158
... optional device. See the documentation that has been hidden in Computer Setup. Try a bootable CD in Security > Password Options. Check cable connections. If it is not listed, the probable cause is enabled in the Computer Setup utility. Run Computer Setup and increase the POST Delay in drive. CD-ROM or DVD devices are not detected or driver is a driver problem. Non-bootable CD in Advanced > Power...
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Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC


Page 161
... work. 1. The device is connected to the device and one end is connected to a live outlet. Restart the computer. Solving Front Panel Component Problems 151 USB ports on the computer are disabled in the following table. A USB device, headphone, or microphone is not installed. 1. Turn off the computer. 2. The correct device driver is not recognized by the computer. If possible, replace the cable. 2. Install the correct driver...
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Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC


Page 172
... computer problem. 162 Appendix F Drive Protection System (DPS) If the test failed, the completion code should use Computer Setup to access the DPS program. NOTE: If you do not press the F10 key while the message is displayed, you should be recorded and reported to your service provider for help in the Computer Setup Utilities menu: File, Storage, Security, Power, and Advanced. 3. Drive Replacement...
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Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC


Page 177
....hp.com. 2. Insert a USB flash drive if running in the Errors tab. Three html files will be saved to a USB flash drive. Select Download drivers and software (and firmware). All three log files will be saved regardless of each test, as well as the HP Vision Diagnostic application version information on obtaining technical support from the storage device used to USB flash drive by clicking the Save button. Be sure to remove the USB flash drive...
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Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC


Page 187
..., spare part number spare part number 32, 36 N network problems 142 numeric error codes 103 O operating guidelines 25 optical drive installing 61 removing 59 spare part number 36, 56 spare part numbers 31 optical drive problems 148 overheating, prevention 25 P password clearing 157 power-on 157 setup 157 PCI card 51 PCI Express card 52 PCI Express pin assignments 98 POST error messages 102 power cord set requirements country specific 101 power problems 119 power supply fan 28 removal and replacement 80 spare part number 31, 36, 80 power switch/LED...

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Manuals / Documents
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We have the following 9 documents available for the HP 4000:
  • Maintenance & Service Guide HP Compaq 4000 Pro Small Form Factor Business PC
  • HP ProtectTools Security Software,Version 6.0 User Guide
  • Hardware Reference Guide
  • HP ProtectTools for Small Business Security Software, Version 5.10 - User Guide
  • Safety and Regulatory Information
  • Getting Started Guide
  • Support Telephone Numbers
  • End User License Agreement
  • Illustrated Parts & Service Map HP Compaq 4000 Pro Small Form Factor Business PC
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