Service Manual
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... relates to which Ink system 1Ć2 How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP 1Ć2 Is the Printer Using the Latest Firmware Revision 1Ć2 How do I upgrade the Firmware Revision on the Flash SIMM 1Ć3 ...How do I upgrade the PostScript Revision on the Flash SIMM 1Ć4 How can I Copy Firmware Data from One Flash SIMM to a Second Flash SIMM 1Ć6 What Can I do when a System Error Code...
... relates to which Ink system 1Ć2 How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP 1Ć2 Is the Printer Using the Latest Firmware Revision 1Ć2 How do I upgrade the Firmware Revision on the Flash SIMM 1Ć3 ...How do I upgrade the PostScript Revision on the Flash SIMM 1Ć4 How can I Copy Firmware Data from One Flash SIMM to a Second Flash SIMM 1Ć6 What Can I do when a System Error Code...
Service Manual
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... actions. D Which software application the customer is using (name, version, etc.). Have you ? Troubleshooting HP DesignJet CP Series Printers 1-7 D Which firmware revision the printer is using . What Can I do when a System Error Code Appears on the Failed Component/Assembly? D The complete error number. D Is the problem reproducible by you performed a Service Test on the FrontĆPanel...
... actions. D Which software application the customer is using (name, version, etc.). Have you ? Troubleshooting HP DesignJet CP Series Printers 1-7 D Which firmware revision the printer is using . What Can I do when a System Error Code Appears on the Failed Component/Assembly? D The complete error number. D Is the problem reproducible by you performed a Service Test on the FrontĆPanel...
Service Manual
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... pages contain a list of the printer. D Which firmware revision the printer is using . System Error Codes System error codes are hexaĆdecimal based numbers ...Error XĆmark Error Line Sensor Error Firmware Failure PostScript Error Hard Disk Failure If you have an error code which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. D The Service Print (Utilities / Service Tests). D The complete error number. D Additional comments about the usage, the setting, etc.. 2-2 HP DesignJet CP Series Printers System Error Codes...
... pages contain a list of the printer. D Which firmware revision the printer is using . System Error Codes System error codes are hexaĆdecimal based numbers ...Error XĆmark Error Line Sensor Error Firmware Failure PostScript Error Hard Disk Failure If you have an error code which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. D The Service Print (Utilities / Service Tests). D The complete error number. D Additional comments about the usage, the setting, etc.. 2-2 HP DesignJet CP Series Printers System Error Codes...
Service Manual
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...the Flash SIMM. Try the following: D Reseat the Flash SIMM. D Replace the Electronics Module ' page 8Ć6. System Error: 0000D8 XXXXXXXX Problem Description: Library Error. Using this particular problem. Refer to Chapter 7 for information on how to page 1Ć3 for the part number of...), check which occurred in earlier firmware releases may have been solved in later revisions. System Error Codes HP DesignJet CP Series Printers 2-3 Some problems which firmware revision the printer is using or check if a service note deals with this procedure you will be able to...
...the Flash SIMM. Try the following: D Reseat the Flash SIMM. D Replace the Electronics Module ' page 8Ć6. System Error: 0000D8 XXXXXXXX Problem Description: Library Error. Using this particular problem. Refer to Chapter 7 for information on how to page 1Ć3 for the part number of...), check which occurred in earlier firmware releases may have been solved in later revisions. System Error Codes HP DesignJet CP Series Printers 2-3 Some problems which firmware revision the printer is using or check if a service note deals with this procedure you will be able to...
Service Manual
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...If the RAM SIMMs are the original HP supported parts. D If the Error Data is lower than one of 4MB memory module installed. Corrective Action: Replace the Electronics Module ' page 8Ć6. 2-4 HP DesignJet CP Series Printers System Error Codes Make sure that the RAM SIMMs (memory... modules) are from a 3rd Party then they should be guaranteed with new ones. System Error: Problem Description: Corrective Action: 010021 AXXXXXXX The ...
...If the RAM SIMMs are the original HP supported parts. D If the Error Data is lower than one of 4MB memory module installed. Corrective Action: Replace the Electronics Module ' page 8Ć6. 2-4 HP DesignJet CP Series Printers System Error Codes Make sure that the RAM SIMMs (memory... modules) are from a 3rd Party then they should be guaranteed with new ones. System Error: Problem Description: Corrective Action: 010021 AXXXXXXX The ...
Service Manual
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... ' page 8Ć64. D Replace the Service Station Assembly ' page 8Ć26. Only replace one component at a time and check if the error has gone before replacing another component. System Error Codes HP DesignJet CP Series Printers 2-5 Corrective Action: Replace the Electronics Module ' page 8Ć6. S Refill Interconnect Cable ' Page 8Ć87. D Replace the Electronics Module ' page 8Ć...
... ' page 8Ć64. D Replace the Service Station Assembly ' page 8Ć26. Only replace one component at a time and check if the error has gone before replacing another component. System Error Codes HP DesignJet CP Series Printers 2-5 Corrective Action: Replace the Electronics Module ' page 8Ć6. S Refill Interconnect Cable ' Page 8Ć87. D Replace the Electronics Module ' page 8Ć...
Service Manual
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... component. Using this procedure you will be able to determine exactly which component failed. 2-6 HP DesignJet CP Series Printers System Error Codes Try the following: D Make sure that the Trailing Cable is connected correctly. D Perform the Carriage Calibration ' page 5Ć6. System Error: Problem Description: Corrective Action: 010031 The Printhead Primitive Driver ASIC Test Failed. D Replace the...
... component. Using this procedure you will be able to determine exactly which component failed. 2-6 HP DesignJet CP Series Printers System Error Codes Try the following: D Make sure that the Trailing Cable is connected correctly. D Perform the Carriage Calibration ' page 5Ć6. System Error: Problem Description: Corrective Action: 010031 The Printhead Primitive Driver ASIC Test Failed. D Replace the...
Service Manual
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...: S Make sure that the Service Station fan is correctly connected to determine exactly which component failed. System Error Codes HP DesignJet CP Series Printers 2-7 Only replace one or both fans fail, replace the Electronics Module ' page 8Ć6. System Error: Problem Description: Corrective Action: 010032 000000XX Fan Test Failed Ć Current not detected in one component at...
...: S Make sure that the Service Station fan is correctly connected to determine exactly which component failed. System Error Codes HP DesignJet CP Series Printers 2-7 Only replace one or both fans fail, replace the Electronics Module ' page 8Ć6. System Error: Problem Description: Corrective Action: 010032 000000XX Fan Test Failed Ć Current not detected in one component at...
Service Manual
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... connects the Refill Assembly to the Electronics Module) is related to the Electronics Module. D If the error code is related to determine exactly which component failed. 2-8 HP DesignJet CP Series Printers System Error Codes D If both DC Motors are connected correctly. Error data: 00010000 ³ YĆaxis Motor Failed. 00020000 ³ XĆaxis Motor Failed. 00030000 ³ Both...
... connects the Refill Assembly to the Electronics Module) is related to the Electronics Module. D If the error code is related to determine exactly which component failed. 2-8 HP DesignJet CP Series Printers System Error Codes D If both DC Motors are connected correctly. Error data: 00010000 ³ YĆaxis Motor Failed. 00020000 ³ XĆaxis Motor Failed. 00030000 ³ Both...
Service Manual
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... Motor then: S Replace the Refill interconnect cable ' Page 8Ć87. A ³ Elevator Stepper Motor Failed. E ³ Service station (XĆaxis) Stepper Motor Failed. System Error Codes HP DesignJet CP Series Printers 2-9 D Make sure that the failed Stepper Motor is connected correctly. B ³ Refill Stepper Motor Failed. S Replace the Refill interconnect PCA ' Page 8Ć64. D If...
... Motor then: S Replace the Refill interconnect cable ' Page 8Ć87. A ³ Elevator Stepper Motor Failed. E ³ Service station (XĆaxis) Stepper Motor Failed. System Error Codes HP DesignJet CP Series Printers 2-9 D Make sure that the failed Stepper Motor is connected correctly. B ³ Refill Stepper Motor Failed. S Replace the Refill interconnect PCA ' Page 8Ć64. D If...
Service Manual
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... to the Primer Stepper Motor then replace the Primer Assembly ' Page 8Ć29. System Error: Problem Description: Corrective Action: 010036 (see if the Error Code now changes to determine exactly which component failed. 2-10 HP DesignJet CP Series Printers System Error Codes If the error code remains as 010036", replace the Electronics Module ' page 8Ć6. Using this procedure you will...
... to the Primer Stepper Motor then replace the Primer Assembly ' Page 8Ć29. System Error: Problem Description: Corrective Action: 010036 (see if the Error Code now changes to determine exactly which component failed. 2-10 HP DesignJet CP Series Printers System Error Codes If the error code remains as 010036", replace the Electronics Module ' page 8Ć6. Using this procedure you will...
Service Manual
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...with the XĆaxis. Make sure that you will get a value of the fuses in the Y/XĆaxis or ANY stepper motor. System Error: Problem Description: Corrective Action: 010036 0000XX00 A short circuit in the Electronics Module to burn. IF YOU INSTALL A NEW ELECTRONICS MODULE WITHOUT ...262;axis) Primer Elevator Resistance (ohms) 120 20% 200 20% 54.4 20% 50 20% 46 20% 52 20% System Error Codes HP DesignJet CP Series Printers 2-11 Try the following: D Check which stepper motor has failed by measuring the resistance values of the stepper motors are burnt, you check the...
...with the XĆaxis. Make sure that you will get a value of the fuses in the Y/XĆaxis or ANY stepper motor. System Error: Problem Description: Corrective Action: 010036 0000XX00 A short circuit in the Electronics Module to burn. IF YOU INSTALL A NEW ELECTRONICS MODULE WITHOUT ...262;axis) Primer Elevator Resistance (ohms) 120 20% 200 20% 54.4 20% 50 20% 46 20% 52 20% System Error Codes HP DesignJet CP Series Printers 2-11 Try the following: D Check which stepper motor has failed by measuring the resistance values of the stepper motors are burnt, you check the...
Service Manual
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Only replace one component at a time and check if the error has gone before replacing another component. System Error: Problem Description: Corrective Action: 010038 A Printhead voltage could not be able to determine exactly which component failed. 2-12 HP DesignJet CP Series Printers System Error Codes Try the following : D Make sure that the Trailing Cable is connected correctly. Only...
Only replace one component at a time and check if the error has gone before replacing another component. System Error: Problem Description: Corrective Action: 010038 A Printhead voltage could not be able to determine exactly which component failed. 2-12 HP DesignJet CP Series Printers System Error Codes Try the following : D Make sure that the Trailing Cable is connected correctly. Only...
Service Manual
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.... D Replace the Carriage Assembly ' page 8Ć42. During initialization another component. System Error: Problem Description: Corrective Action: 010040 The Ambient Temperature measured is connected correctly. System Error Codes HP DesignJet CP Series Printers 2-13 Only replace one component at a time and check if the error has gone before replacing another component. D Replace the Carriage Assembly ' page 8Ć...
.... D Replace the Carriage Assembly ' page 8Ć42. During initialization another component. System Error: Problem Description: Corrective Action: 010040 The Ambient Temperature measured is connected correctly. System Error Codes HP DesignJet CP Series Printers 2-13 Only replace one component at a time and check if the error has gone before replacing another component. D Replace the Carriage Assembly ' page 8Ć...
Service Manual
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... The status of one of the optical sensors is related to the Refill Assembly Sensor then replace the Refill Assembly ' Page 8Ć55. 2-14 HP DesignJet CP Series Printers System Error Codes Error data (X): 0 ³ Problem with the Media Sensor. 1 ³ Problem with the PinchĆarm Sensor. 2 ³ Problem with the Refill Assembly Sensor. 3 ³...
... The status of one of the optical sensors is related to the Refill Assembly Sensor then replace the Refill Assembly ' Page 8Ć55. 2-14 HP DesignJet CP Series Printers System Error Codes Error data (X): 0 ³ Problem with the Media Sensor. 1 ³ Problem with the PinchĆarm Sensor. 2 ³ Problem with the Refill Assembly Sensor. 3 ³...
Service Manual
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D If the Error is related to HP DesignJets 3500CP and 3000CP. System Error: Problem Description: Corrective Action: 010043 Problem with the Carriage Board. System Error Codes HP DesignJet CP Series Printers 2-15 S Make sure that the cable for the Media Sensor/Media Button is connected correctly. Try the following: D Make sure that the Media Sensor/Media ...
D If the Error is related to HP DesignJets 3500CP and 3000CP. System Error: Problem Description: Corrective Action: 010043 Problem with the Carriage Board. System Error Codes HP DesignJet CP Series Printers 2-15 S Make sure that the cable for the Media Sensor/Media Button is connected correctly. Try the following: D Make sure that the Media Sensor/Media ...
Service Manual
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... usage, the setting, etc.. Replace the Electronics Module ' page 8Ć6. 2-16 HP DesignJet CP Series Printers System Error Codes D the complete error number. System Error: Problem Description: Corrective Action: 010101 An action outside the EEROM limits has been performed. D plot file where the error has occurred. System Error: Problem Description: Corrective Action: 010102 Physical EEROM write and/or write...
... usage, the setting, etc.. Replace the Electronics Module ' page 8Ć6. 2-16 HP DesignJet CP Series Printers System Error Codes D the complete error number. System Error: Problem Description: Corrective Action: 010101 An action outside the EEROM limits has been performed. D plot file where the error has occurred. System Error: Problem Description: Corrective Action: 010102 Physical EEROM write and/or write...
Service Manual
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...Perform the following : D Test the Electronics Module ' page 4Ć6. S Color Calib. ' page 5Ć15. S Service Accuracy ' page 5Ć16. D Replace the Electronics Module ' page 8Ć6. If the error code continues to appear then replace the Electronics Module ' page 8Ć6. S Refill... ' page 5Ć6. S Printhead Alignment ' page 5Ć12. System Error Codes HP DesignJet CP Series Printers 2-17 Press ENTER and reĆconfigure the front panel settings. System Error: Problem Description: Corrective Action: 010110 The content of the permanent configuration area...
...Perform the following : D Test the Electronics Module ' page 4Ć6. S Color Calib. ' page 5Ć15. S Service Accuracy ' page 5Ć16. D Replace the Electronics Module ' page 8Ć6. If the error code continues to appear then replace the Electronics Module ' page 8Ć6. S Refill... ' page 5Ć6. S Printhead Alignment ' page 5Ć12. System Error Codes HP DesignJet CP Series Printers 2-17 Press ENTER and reĆconfigure the front panel settings. System Error: Problem Description: Corrective Action: 010110 The content of the permanent configuration area...
Service Manual
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... during the initialization, then the problem can be solved by switching the printer OFF and ON again. During the initialization sequence the Error Code 010110" appears. D If the Error Code appears again then replace the Electronics Module ' page 8Ć6. 2-18 HP DesignJet CP Series Printers System Error Codes System Error: Problem Description: Corrective Action: 010120 The content of the permanent configuration...
... during the initialization, then the problem can be solved by switching the printer OFF and ON again. During the initialization sequence the Error Code 010110" appears. D If the Error Code appears again then replace the Electronics Module ' page 8Ć6. 2-18 HP DesignJet CP Series Printers System Error Codes System Error: Problem Description: Corrective Action: 010120 The content of the permanent configuration...
Service Manual
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... Assembly ' Page 8Ć29. D Replace the Electronics Module ' page 8Ć6. Only replace one component at a time and check if the error has gone before replacing another component. System Error Codes HP DesignJet CP Series Printers 2-19 D Replace the Service Station interconnect cable ' Page 8Ć87. Using this procedure you will be able to the Service Station...
... Assembly ' Page 8Ć29. D Replace the Electronics Module ' page 8Ć6. Only replace one component at a time and check if the error has gone before replacing another component. System Error Codes HP DesignJet CP Series Printers 2-19 D Replace the Service Station interconnect cable ' Page 8Ć87. Using this procedure you will be able to the Service Station...