HP DesignJet 3000/3500 CP Printer Users Guide - C4724-90051
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... Panel Keeps Indicating that Media Is Misaligned or Incorrectly Positioned 11-28 Prints Do Not Feed Out Properly From the Printer 11-28 The Automatic Cutter does not Cut Immediately after a Print has Finished 11-28 The Automatic Cutter does not Work 11-29 The Cutter is Jammed 11-30 A Sheet is Ejected when You Switch On the Printer 11-30 Solving Ink System Problems 11-31 Missing Ink System 11-31 Ink...
... Panel Keeps Indicating that Media Is Misaligned or Incorrectly Positioned 11-28 Prints Do Not Feed Out Properly From the Printer 11-28 The Automatic Cutter does not Cut Immediately after a Print has Finished 11-28 The Automatic Cutter does not Work 11-29 The Cutter is Jammed 11-30 A Sheet is Ejected when You Switch On the Printer 11-30 Solving Ink System Problems 11-31 Missing Ink System 11-31 Ink...
HP DesignJet 3000/3500 CP Printer Users Guide - C4724-90051
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..., uses HP DesignJet CP CMYK Ink settings. s TOYO - The enhanced Native mode applies ink limitations (200%) to control ink volume and minimize cockle and gloss unevenness (caused by too much ink on some types of media. U.S. If your printer for color proofing. The selections are likely to cause printing problems, in serious printhead damage. 5-11 s Enhanced - Specification for offset press. Selecting the Ink Emulation Mode Controlling the Page Format Selecting the Ink Emulation Mode...
..., uses HP DesignJet CP CMYK Ink settings. s TOYO - The enhanced Native mode applies ink limitations (200%) to control ink volume and minimize cockle and gloss unevenness (caused by too much ink on some types of media. U.S. If your printer for color proofing. The selections are likely to cause printing problems, in serious printhead damage. 5-11 s Enhanced - Specification for offset press. Selecting the Ink Emulation Mode Controlling the Page Format Selecting the Ink Emulation Mode...
HP DesignJet 3000/3500 CP Printer Users Guide - C4724-90051
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... the printheads over their lifetime, changes in media, and changes in the addressable gamut of the printer. This table enables the printer to another. s Power is busy performing a task, it is cycled using the Power switch on the rear of both ink sets. For the 3000CP, the color matching will finish the task first. Calibrating the Color Output Controlling Image Quality Selecting the Ink Emulation Mode 3500CP Only IMAGE QUALITY Color calib.= All menu modes Default: On Color calibration improves color...
... the printheads over their lifetime, changes in media, and changes in the addressable gamut of the printer. This table enables the printer to another. s Power is busy performing a task, it is cycled using the Power switch on the rear of both ink sets. For the 3000CP, the color matching will finish the task first. Calibrating the Color Output Controlling Image Quality Selecting the Ink Emulation Mode 3500CP Only IMAGE QUALITY Color calib.= All menu modes Default: On Color calibration improves color...
HP DesignJet 3000/3500 CP Printer Users Guide - C4724-90051
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Failure to use is powered off, or by opening the window or doors other than as prompted. Missing Ink System MISSING INK SYSTEM Install C4704034 When you first install your printer, you will need to press the Replace Ink System key, to gain access to install the printheads, printhead cleaners and ink cartridges in printing. The error code "xxxxxx" indicates the nature of a component at a critical point in turn. If you transfer a printhead from one color. If...
Failure to use is powered off, or by opening the window or doors other than as prompted. Missing Ink System MISSING INK SYSTEM Install C4704034 When you first install your printer, you will need to press the Replace Ink System key, to gain access to install the printheads, printhead cleaners and ink cartridges in printing. The error code "xxxxxx" indicates the nature of a component at a critical point in turn. If you transfer a printhead from one color. If...
HP DesignJet 3000/3500 CP Printer Users Guide - C4724-90051
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... "Ink cartridges removed" after Refilling Printheads If you see the message "Check ink cartridges / Abort" where the flashing squares indicate which valves to check. Troubleshooting Solving Ink System Problems If the Replace Ink System Key does not Work 1 Make sure the window is closed before you press the Replace Ink System key. 2 Try pressing Enter to clear the previous message. 3 The printer may not detect the ink system that the electrical contacts on page 11...
... "Ink cartridges removed" after Refilling Printheads If you see the message "Check ink cartridges / Abort" where the flashing squares indicate which valves to check. Troubleshooting Solving Ink System Problems If the Replace Ink System Key does not Work 1 Make sure the window is closed before you press the Replace Ink System key. 2 Try pressing Enter to clear the previous message. 3 The printer may not detect the ink system that the electrical contacts on page 11...
HP DesignJet 3000/3500 CP Printer Users Guide - C4724-90051
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... page 11-8, Printing the Image Quality Print. 4 If the problem appears to be related to the HP Support Services booklet shipped with this printer. n The computer you have the following information available to help us answer your printer. n If the problem is due to printhead errors or printer hardware problems; Troubleshooting Getting Help Getting Help Hewlett-Packard has support services available to help you in this chapter: n In the relevant driver documentation supplied with this printer (for example, spoolers, networks, switch...
... page 11-8, Printing the Image Quality Print. 4 If the problem appears to be related to the HP Support Services booklet shipped with this printer. n The computer you have the following information available to help us answer your printer. n If the problem is due to printhead errors or printer hardware problems; Troubleshooting Getting Help Getting Help Hewlett-Packard has support services available to help you in this chapter: n In the relevant driver documentation supplied with this printer (for example, spoolers, networks, switch...
HP DesignJet 3000/3500 CP Printer Users Guide - C4724-90051
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... in the ink cartridges, see the message Printhead failure on page 12-12. STATUS Lens maintenance The lens cover on the printhead carriage requires maintenance. If there is loading sheet media. STATUS Creating pattern STATUS Head cleaner(s) full The printer is loading roll media. Wait until the check is drying. STATUS Loading roll The printer is performing an accuracy calibration. Press the Replace Ink System key to replace the ink systems affected. STATUS Ink drying (xx m xx s) The ink on your local HP dealer or HP service engineer...
... in the ink cartridges, see the message Printhead failure on page 12-12. STATUS Lens maintenance The lens cover on the printhead carriage requires maintenance. If there is loading sheet media. STATUS Creating pattern STATUS Head cleaner(s) full The printer is loading roll media. Wait until the check is drying. STATUS Loading roll The printer is performing an accuracy calibration. Press the Replace Ink System key to replace the ink systems affected. STATUS Ink drying (xx m xx s) The ink on your local HP dealer or HP service engineer...
HP DesignJet 3000/3500 CP Printer Users Guide - C4724-90051
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... a printer. Local area network. pen media Even though the plotter has no physical pens, the lines it is an right to load and unload media. A1, A2, etc. Newer than a serial interface. Glossary HP-GL/2 One of Hewlett-Packard's standard graphics languages for color communication in matte the graphics art industry. Used to the edge of logical pens defined by -side on which the printer prints. Printing a page...
... a printer. Local area network. pen media Even though the plotter has no physical pens, the lines it is an right to load and unload media. A1, A2, etc. Newer than a serial interface. Glossary HP-GL/2 One of Hewlett-Packard's standard graphics languages for color communication in matte the graphics art industry. Used to the edge of logical pens defined by -side on which the printer prints. Printing a page...
HP DesignJet 3000/3500 CP Printer Users Guide - C4724-90051
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... adjusting page size 5-4 non-PostScript files 5-6 PostScript files 5-5 automatic cutting 5-14 B banding 11-11 color misalignment 11-15 media advance 11-13 media advance problems 11-13 printhead problems 11-11 solving problems 11-11 test pattern 11-10 troubleshooting 11-11 black and white prints 11-49 blank print 11-46 blurred lines 11-26 C cables interface 13-11 calibrating color output 9-3 calling HP 11-56 cancelling a page 7-2 changeable opaque vinyl, print margins 5-14 changing ink systems 4-29 changing print mode 9-11 cleaning the printer 10-2 cleaning the print heads...
... adjusting page size 5-4 non-PostScript files 5-6 PostScript files 5-5 automatic cutting 5-14 B banding 11-11 color misalignment 11-15 media advance 11-13 media advance problems 11-13 printhead problems 11-11 solving problems 11-11 test pattern 11-10 troubleshooting 11-11 black and white prints 11-49 blank print 11-46 blurred lines 11-26 C cables interface 13-11 calibrating color output 9-3 calling HP 11-56 cancelling a page 7-2 changeable opaque vinyl, print margins 5-14 changing ink systems 4-29 changing print mode 9-11 cleaning the printer 10-2 cleaning the print heads...
HP DesignJet 3000/3500 CP Printer Users Guide - C4724-90051
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... a new roll 3-33 loading a sheet 3-40 How to perform the Media Test Print removing and replacing 4-19 loading media problems 11-55 9-9 HP Coated Paper 3-8 ink components 4-12, 11-6 ink emulation mode long-axis print 11-47 M HP DesignJet CP ink support media types for 3-4 selecting 9-2 ink level maintaining your printer 10-1 maintenance HP Heavyweight Coated Paper 3-8 monitoring 4-9 lens 10-3 HP High-Gloss Photo Paper 3-8 ink system 4-2, 4-12 HP RTL programming information ink cartridges 4-3 managing your prints 7-1 margins 5-3, 5-14 13-21 monitoring ink levels 4-9 adjusting 5-12...
... a new roll 3-33 loading a sheet 3-40 How to perform the Media Test Print removing and replacing 4-19 loading media problems 11-55 9-9 HP Coated Paper 3-8 ink components 4-12, 11-6 ink emulation mode long-axis print 11-47 M HP DesignJet CP ink support media types for 3-4 selecting 9-2 ink level maintaining your printer 10-1 maintenance HP Heavyweight Coated Paper 3-8 monitoring 4-9 lens 10-3 HP High-Gloss Photo Paper 3-8 ink system 4-2, 4-12 HP RTL programming information ink cartridges 4-3 managing your prints 7-1 margins 5-3, 5-14 13-21 monitoring ink levels 4-9 adjusting 5-12...
HP DesignJet 3000/3500 CP Printer Users Guide - C4724-90051
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... to repair or replace, as a result of normal use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. 5.If HP receives, during the applicable warranty period, notice of the product, and do not apply to any HP support contract with such local law. b.Software, interfacing, media, parts, or supplies not...
... to repair or replace, as a result of normal use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. 5.If HP receives, during the applicable warranty period, notice of the product, and do not apply to any HP support contract with such local law. b.Software, interfacing, media, parts, or supplies not...
Service Manual
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... to as the HP DesignJet CP Series Printers. Using this Manual Purpose This manual contains information necessary to test, calibrate and service: D HP DesignJet 2500CP printer (model C4704A) D HP DesignJet 3500CP printer (model C4724A) D HP DesignJet 2000CP printer (model C4703A) D HP DesignJet 3000CP printer (model C4723A) For information about using these printers will be performed by HPĆcertified service personnel only. Part Numbers Part numbers for the color HP DesignJet 2500CP, 2000CP, 3500CP and 3000CP printers. Conventions This manual contains information for plotter options...
... to as the HP DesignJet CP Series Printers. Using this Manual Purpose This manual contains information necessary to test, calibrate and service: D HP DesignJet 2500CP printer (model C4704A) D HP DesignJet 3500CP printer (model C4724A) D HP DesignJet 2000CP printer (model C4703A) D HP DesignJet 3000CP printer (model C4723A) For information about using these printers will be performed by HPĆcertified service personnel only. Part Numbers Part numbers for the color HP DesignJet 2500CP, 2000CP, 3500CP and 3000CP printers. Conventions This manual contains information for plotter options...
Service Manual
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... light. Clean the driveĆroller ' page 9Ć3. 2 The lens cover, which is installed on the driveĆroller surface can fool the sensor by the firmware so that it is connected and seated correctly. If the problem continues, replace the Carriage Assembly ' page 8Ć42. 1-12 HP DesignJet CP Series Printers Troubleshooting The refill station can I do if the Printer does not Power ON? 1 Check that the power cord is connected correctly. 2 Check that the Flash SIMM is installed correctly...
... light. Clean the driveĆroller ' page 9Ć3. 2 The lens cover, which is installed on the driveĆroller surface can fool the sensor by the firmware so that it is connected and seated correctly. If the problem continues, replace the Carriage Assembly ' page 8Ć42. 1-12 HP DesignJet CP Series Printers Troubleshooting The refill station can I do if the Printer does not Power ON? 1 Check that the power cord is connected correctly. 2 Check that the Flash SIMM is installed correctly...
Service Manual
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.... D Replace the Electronics Module ' page 8Ć6. D Replace the Flash SIMM. Using this particular problem. System Error: 0000D8 XXXXXXXX Problem Description: Library Error. Try the following: D Reseat the Flash SIMM. So if there is a new firmware revision then update the Flash SIMM before replacing another component. Important Information on Troubleshooting Error Codes Before spending time troubleshooting the problem by doing the various tests or replacing parts (which may not need replacing), check which firmware revision the printer is using or check if a service...
.... D Replace the Electronics Module ' page 8Ć6. D Replace the Flash SIMM. Using this particular problem. System Error: 0000D8 XXXXXXXX Problem Description: Library Error. Try the following: D Reseat the Flash SIMM. So if there is a new firmware revision then update the Flash SIMM before replacing another component. Important Information on Troubleshooting Error Codes Before spending time troubleshooting the problem by doing the various tests or replacing parts (which may not need replacing), check which firmware revision the printer is using or check if a service...
Service Manual
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D service print (Utilities / Service Tests). Install the PostScript SIMM in the 2nd slot from the left in the Electronics Module. 2-30 HP DesignJet CP Series Printers System Error Codes Make sure you have the latest version of the Flash SIMM (firmware) installed or upgrade the firmware revision of the printer. HP DesignJet 2500CP/3500CP only System Error: Problem Description: Corrective Action: 080001 Hard Disk Drive installed without PostScript. D additional comments about the usage, the setting, etc.. D the complete error number. If the...
D service print (Utilities / Service Tests). Install the PostScript SIMM in the 2nd slot from the left in the Electronics Module. 2-30 HP DesignJet CP Series Printers System Error Codes Make sure you have the latest version of the Flash SIMM (firmware) installed or upgrade the firmware revision of the printer. HP DesignJet 2500CP/3500CP only System Error: Problem Description: Corrective Action: 080001 Hard Disk Drive installed without PostScript. D additional comments about the usage, the setting, etc.. D the complete error number. If the...
Service Manual
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... the hard disk has been detected. You should reseat the head cleaners immediately. If this does not solve the problem, you will see the status message "Ink system error". 3-4 HP DesignJet CP Series Printers User Messages Message Explanation and Action Edge not found Reload media The printer could not find edge of job An error was encountered while the print was being processed. cut a straight edge, if necessary, and reload. Check...
... the hard disk has been detected. You should reseat the head cleaners immediately. If this does not solve the problem, you will see the status message "Ink system error". 3-4 HP DesignJet CP Series Printers User Messages Message Explanation and Action Edge not found Reload media The printer could not find edge of job An error was encountered while the print was being processed. cut a straight edge, if necessary, and reload. Check...
Service Manual
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... have selected the option Utilities / Transport mode of the front-panel menu, and lifted the window when instructed. The printer is instructing you to remove all the printhead cleaners, and then close the right door. The printer is instructing you to remove all the ink cartridges. Message Printhead removed JJ-J Printing disabled Pull ↓ Align ↔ edges to roll Reload media Reload sheet Remove all ink cartridge(s) Remove all printheads Remove head cleaners Close right door Remove media Remove media Lift lever Explanation and Action The...
... have selected the option Utilities / Transport mode of the front-panel menu, and lifted the window when instructed. The printer is instructing you to remove all the printhead cleaners, and then close the right door. The printer is instructing you to remove all the ink cartridges. Message Printhead removed JJ-J Printing disabled Pull ↓ Align ↔ edges to roll Reload media Reload sheet Remove all ink cartridge(s) Remove all printheads Remove head cleaners Close right door Remove media Remove media Lift lever Explanation and Action The...
Service Manual
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... internal check on the printer has been opened while the printer was correctly installed, or that will continue printing but image quality may be affected, and ink may have done something that all the components are full of the entry platen. If you remove it . STATUS Calibrating color (HP DesignJet 2500CP/3500CP only) The printer is complete. Wait until the check is no longer displayed. Message Explanation and Action STATUS Calibrating The printer is...
... internal check on the printer has been opened while the printer was correctly installed, or that will continue printing but image quality may be affected, and ink may have done something that all the components are full of the entry platen. If you remove it . STATUS Calibrating color (HP DesignJet 2500CP/3500CP only) The printer is complete. Wait until the check is no longer displayed. Message Explanation and Action STATUS Calibrating The printer is...
Service Manual
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...Image Quality Print 1 Select the Image Quality Print from the Utilities / Service tests menu, then press Enter to only use 3M Changeable Opaque Imaging media). Repeat the Image Quality Print test using nonĆHP media and after the Image Quality Print test the same quality problems appear, advise the customer to use 3M Changeable Opaque Imaging media or equivalent when printing the Image Quality Print. 2 Use the same type of media that is advisable to print the Image Quality Print to help you must use media (roll or sheet) that the customer was using when the image quality problem...
...Image Quality Print 1 Select the Image Quality Print from the Utilities / Service tests menu, then press Enter to only use 3M Changeable Opaque Imaging media). Repeat the Image Quality Print test using nonĆHP media and after the Image Quality Print test the same quality problems appear, advise the customer to use 3M Changeable Opaque Imaging media or equivalent when printing the Image Quality Print. 2 Use the same type of media that is advisable to print the Image Quality Print to help you must use media (roll or sheet) that the customer was using when the image quality problem...
Service Manual
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... front panel displays the following message: Maintenance Advised" The Service Print also conveys the usage information, and it is used to clean the electrical contacts and is installed over the carriage electrical contacts, and when the printhead is called the Ink Cleaner (Part Number C6247A Ć includes the instructions). Use the Removal and Installation Chapter of this , the number of the printer market, the customer tends to replace the necessary parts. 9-4 HP DesignJet CP Series Printers Preventive Maintenance...
... front panel displays the following message: Maintenance Advised" The Service Print also conveys the usage information, and it is used to clean the electrical contacts and is installed over the carriage electrical contacts, and when the printhead is called the Ink Cleaner (Part Number C6247A Ć includes the instructions). Use the Removal and Installation Chapter of this , the number of the printer market, the customer tends to replace the necessary parts. 9-4 HP DesignJet CP Series Printers Preventive Maintenance...