HP 3500cp Support Question
HP 3500cp Support Question
Find answers below for this question about HP 3500cp - DesignJet Color Inkjet Printer.Need a HP 3500cp manual? We have 2 online manuals for this item!
Question posted by Anonymous-104263 on March 22nd, 2013
Error Code 060000 00970c48
I have HP DesignJet 2500CP and I am getting erro 060000 00970C48. What is that mean please?
Current Answers
Related HP 3500cp Manual Pages
HP DesignJet 3000/3500 CP Printer User’s Guide - C4724-90051 - Page 17
...of signs and posters.
1-3
Protecting your prints from your HP DesignJet 3500CP or 3000CP printer. Each 600-dpi thermal inkjet printhead applies ink droplets onto the media and has a ...Minute Guide To Your Printer
The HP DesignJet CP Ink Systems
There are lightfast and durable with your HP DesignJet CP printer. The HP DesignJet CP Ink UV prints bright, colorful, outdoor lightfast signs...
HP DesignJet 3000/3500 CP Printer User’s Guide - C4724-90051 - Page 60
...)
Also Known As
Color inkjet paper Matte paper Presentation
Heavyweight coated paper Heavyweight inkjet paper Heavyweight color inkjet paper Heavyweight matte paper
High-gloss photo paper High-gloss paper
Semi-gloss photo paper Semi-gloss paper
Clear polyester film Backlit media
3M Opaque vinyl
UV Opaque Vinyl
Opaque Imaging Vinyl (for previous HP DesignJet printer models and inks.
HP DesignJet 3000/3500 CP Printer User’s Guide - C4724-90051 - Page 255
..." message and you transfer a printhead from one color. Press the ↓ key to install the missing ink systems...printer is made up of the Replace Ink Systems button or through specific front-panel prompts.
Ink System Error
INK SYSTEM ERROR xxxxxx
C4704034
This message occurs after removing ink systems and then powering on 12-2, Message Explanations and Actions.
11-31
The error code...
HP DesignJet 3000/3500 CP Printer User’s Guide - C4724-90051 - Page 330
... report 2-12
heavyweight color inkjet paper 3-8 Improving Throughput in the HP
where to find 2-13
heavyweight inkjet paper 3-8
DesignJet 3500CP 8-14
L
heavyweight ...HP DesignJet CP ink support media types for 3-4
selecting 9-2 ink level
maintaining your printer 10-1 maintenance
HP Heavyweight Coated Paper 3-8
monitoring 4-9
lens 10-3
HP High-Gloss Photo Paper 3-8 ink system 4-2, 4-12 HP...
Service Manual - Page 5
... HP DesignJet 2500CP/3500CP 1Ć2 Is the Printer Using the Latest Firmware Revision 1Ć2 How do I upgrade the Firmware Revision on the Flash SIMM 1Ć3 How do I upgrade the PostScript Revision on the Flash SIMM 1Ć4 How can I Copy Firmware Data from One Flash SIMM to a Second Flash SIMM 1Ć6 What Can I do when a System Error Code...
Service Manual - Page 19
... the Service Tests and how to use them ' Chapter 4.
If the test on the component/assembly that has failed. Troubleshooting
HP DesignJet CP Series Printers
1-7 D The Current configuration sheet.
If you have an error code which is not documented in this Service Manual or you have the following information ready:
D Model and Serial Number of...
Service Manual - Page 36
... resolve, then report the error to the HP Response Center or the nearest HP Support Office. The following information ready:
D Model and Serial Number of system error codes and their respective descriptions and recommended corrective actions. D The Current configuration sheet. D Additional comments about the usage, the setting, etc..
2-2
HP DesignJet CP Series Printers
System Error Codes
Service Manual - Page 37
... a time and check if the error has gone before replacing any parts. D Replace the Flash SIMM. D Replace the Electronics Module ' page 8Ć6. System Error Codes
HP DesignJet CP Series Printers
2-3 Refer to System Error Code 07xxxx.
Try the following: D Reseat the Flash SIMM. System Error:
0000D8 XXXXXXXX
Problem Description: Library Error. Some problems which component failed.
Service Manual - Page 38
... parts before troubleshooting the problem any RAM SIMMs installed.
Corrective Action: Replace the Electronics Module ' page 8Ć6.
2-4
HP DesignJet CP Series Printers
System Error Codes D If the Error Data is higher than one of 4MB memory module installed.
Make sure that the RAM SIMMs (memory modules) are from a 3rd Party then they should ...
Service Manual - Page 39
... gone before replacing another component. Corrective Action: Replace the Electronics Module ' page 8Ć6. System Error: Problem Description: Corrective Action:
010030 One of the two interconnect boards not detected. System Error Codes
HP DesignJet CP Series Printers
2-5 Try the following : D Check the XĆencoder and optical sensors cable
path for damage. D Replace the Electronics...
Service Manual - Page 40
.... D Replace the Electronics Module ' page 8Ć6. Using this procedure you will be able to determine exactly which component failed.
2-6
HP DesignJet CP Series Printers
System Error Codes
Only replace one component at a time and check if the error has gone before replacing another component. D Perform the Carriage Calibration ' page 5Ć6. D Replace the Trailing Cable ' page 8Ć...
Service Manual - Page 41
Only replace one or both fans fail, replace the Electronics Module ' page 8Ć6. System Error Codes
HP DesignJet CP Series Printers
2-7
Try the following:
D Make sure that the Service Station Interconnect Cable is shortĆcircuited. Error data (XX): 1 ³ Electronics Module fan not running. 2 ³ Service station fan not running. 3 ³ Both fans not running. 10...
Service Manual - Page 42
...before replacing another component.
S Replace the Refill Interconnect PCA ' page 8Ć64. D If the error code is related to determine exactly which component failed.
2-8
HP DesignJet CP Series Printers
System Error Codes S Replace the YĆaxis Motor Assembly ' Page 8Ć45.
System Error: Problem Description:
Corrective Action:
010034 000X0000
One of the DC Motors has failed. Using...
Service Manual - Page 43
... Stepper Motor then:
S Replace the Refill interconnect cable ' Page 8Ć87.
Error data (0XABCDEF): If the value of each letter is related to the Electronics Module.
System Error Codes
HP DesignJet CP Series Printers
2-9 E ³ Service station (XĆaxis) Stepper Motor Failed.
D If the Error is different from 0 then the component has failed.
If the value of...
Service Manual - Page 44
... and see next page for 010036 0000XX00)
ADC Test Failure in the Main PCA. D If the Error Code changes to determine exactly which component failed.
2-10
HP DesignJet CP Series Printers
System Error Codes
Using this procedure you will be able to the Bail Stepper Motor then replace the Bail Stepper Motor Assembly ' Page 8Ć62. Try...
Service Manual - Page 51
... area of the EEROM is not valid when the printer is initialized. System Error Codes
HP DesignJet CP Series Printers
2-17 S Line Sensor ' page 5Ć9. D Make sure you have the latest version of the Flash SIMM (firmware) installed.
Try the following Calibrations:
S Carriage ' page 5Ć6. S Refill ' page 5Ć8. S Color Calib. ' page 5Ć15.
S Service Accuracy ' page 5Ć...
Service Manual - Page 62
... Action: Upgrade the Firmware.
2-28
HP DesignJet CP Series Printers
System Error Codes D Replace the Trailing Cable ' Page 8Ć36. D Replace the Electronics Module ' page 8Ć6 and
perform all
the calibrations again.
D Clear the EEROM ' page 4Ć29 and perform all the calibrations again. System Error: Problem Description:
Corrective Action:
060000 The Line Sensor is not...
Service Manual - Page 65
... DesignJets 3500CP and 3000CP only
Error Message:
Ink System Error XXĆYYYY
Ink Delivery System errors are codified following : D Switch the printer OFF and ON again. System Error Codes
HP DesignJet CP Series Printers
2-31 HP DesignJet 2500CP/3500CP only
System Error: Problem Description: Corrective Action:
090004 PostScript installed without the Hard Disk Drive. These digits mean...
Service Manual - Page 329
..., 5Ć16
Service Calibrations, 5Ć3 Carriage, 5Ć6 Color, 5Ć15 Entering, 5Ć5 Font Type Set, 5Ć...Motor Gear, 8Ć26 Noisy, 1Ć9
HP DesignJet CP Series Printers
Service Calibration, 5Ć11 Service Station Flag,... 8Ć60
Starguard Assembly, 8Ć62
swelling of belt, 9Ć2
System Error Code 0000D8, 2Ć3 010020, 2Ć3 010021, 2Ć4 010022, 2Ć4 ...
Service Manual - Page 330
... 2Ć27 040xxx, 2Ć26 050000, 2Ć27 060000, 2Ć28 060100, 2Ć28 060200, 2Ć28 060300, 2Ć29 07xxxx, 2Ć29 080001, 2Ć30 08xxxx, 2Ć30 090004, 2Ć31 09xxxx, 2Ć31
System Error Codes, 1Ć7, 2Ć2
T
Tests, Service, 1Ć7
...262;47 YĆaxis Motor Pulley, 8Ć39 YĆaxis Tensioner Holder, 8Ć39
Index-6
HP DesignJet CP Series Printers
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