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... damages in connection with, or arising out of merchantability and fitness for any errors that may not match PANTONEidentified solid color standards. Notice The information contained in this document may be photocopied, reproduced, ...Colors generated by Hewlett-Packard Company. for you to refer the instruction manual in order to protect against damage to change without the prior written consent of Hewlett-Packard Company. 3M™ is a registered trademark of Pantone. The Hewlett-Packard Company shall not be construed as a commitment by the HP DesignJet 3000CP/3500CP printers...
... damages in connection with, or arising out of merchantability and fitness for any errors that may not match PANTONEidentified solid color standards. Notice The information contained in this document may be photocopied, reproduced, ...Colors generated by Hewlett-Packard Company. for you to refer the instruction manual in order to protect against damage to change without the prior written consent of Hewlett-Packard Company. 3M™ is a registered trademark of Pantone. The Hewlett-Packard Company shall not be construed as a commitment by the HP DesignJet 3000CP/3500CP printers...
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... Solving Image-Quality Problems 11-5 How to Proceed with the Image Quality Print Diagnosis 11-5 If the Color is Not as Expected 11-6 Some General Information About the Image Quality Test 11-7 Identifying the Printhead ...10 Solving the Problems 11-11 No Printing Defects Found in the Image Quality Print 11-22 Color Consistency problems 11-23 Configuration 11-24 Media 11-24 Where to Find Additional Information 11-26...30 A Sheet is Ejected when You Switch On the Printer 11-30 Solving Ink System Problems 11-31 Missing Ink System 11-31 Ink System Error 11-31 Summary of Ink System Defect Messages 11-32...
... Solving Image-Quality Problems 11-5 How to Proceed with the Image Quality Print Diagnosis 11-5 If the Color is Not as Expected 11-6 Some General Information About the Image Quality Test 11-7 Identifying the Printhead ...10 Solving the Problems 11-11 No Printing Defects Found in the Image Quality Print 11-22 Color Consistency problems 11-23 Configuration 11-24 Media 11-24 Where to Find Additional Information 11-26...30 A Sheet is Ejected when You Switch On the Printer 11-30 Solving Ink System Problems 11-31 Missing Ink System 11-31 Ink System Error 11-31 Summary of Ink System Defect Messages 11-32...
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... 11-44 Solving Communication Problems 11-45 If there is a Problem Communicating between Your Computer and the Printer 1145 Solving Problems with Image Position or Content 11-46 If the Print is Completely Blank 11-46 ... Pen Settings Seem to have No Effect 11-49 If the Printer Produces a Black and White Print When You Expected a Color Print 11-49 If the Printer has Printed a Different Print than the One You were Expecting.../Rotate does not Work 11-51 If a Display Message will not Clear 11-51 If a "System Error" Message Is Displayed 11-52 If an "Out Of Memory/Data Was Lost" Message Is Displayed 11-...
... 11-44 Solving Communication Problems 11-45 If there is a Problem Communicating between Your Computer and the Printer 1145 Solving Problems with Image Position or Content 11-46 If the Print is Completely Blank 11-46 ... Pen Settings Seem to have No Effect 11-49 If the Printer Produces a Black and White Print When You Expected a Color Print 11-49 If the Printer has Printed a Different Print than the One You were Expecting.../Rotate does not Work 11-51 If a Display Message will not Clear 11-51 If a "System Error" Message Is Displayed 11-52 If an "Out Of Memory/Data Was Lost" Message Is Displayed 11-...
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Menu Title Menu Option C4704007 STATUS Aligning printheads C4704034 - You also use the display keys to configure the printer. Display Section Using the Front Panel The Front Panel The display section of the front panel consists of the ... s You use the display keys to respond to its right (Previous, ↑, ↓ and Enter). These messages may concern printer status, required actions or errors. menus used for error and status messages. see chapter 12, FrontPanel Messages, for detailed descriptions for displaying: - and messages. PAGE FORMAT Mirroring - Later ...
Menu Title Menu Option C4704007 STATUS Aligning printheads C4704034 - You also use the display keys to configure the printer. Display Section Using the Front Panel The Front Panel The display section of the front panel consists of the ... s You use the display keys to respond to its right (Previous, ↑, ↓ and Enter). These messages may concern printer status, required actions or errors. menus used for error and status messages. see chapter 12, FrontPanel Messages, for detailed descriptions for displaying: - and messages. PAGE FORMAT Mirroring - Later ...
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...the Page Format Page Size and Accuracy Page Size and Accuracy DEVICE SETUP Pg.Acc=Optimized Full menu mode Default: Optimized* The printer dynamically modifies the advance of the media, to achieve the best image print, depending on page 13-3, Accuracy selection. 1 From...Optimized* C4704034 5-8 Press Enter to find "Page Accuracy". Press Enter to the explanation given below and Accuracy (Maximum accumulated error) on the printheads installed in the printer and the content of the image, although the width of three options. Accuracy* Selection Page Length Optimized Image Quality Optimized...
...the Page Format Page Size and Accuracy Page Size and Accuracy DEVICE SETUP Pg.Acc=Optimized Full menu mode Default: Optimized* The printer dynamically modifies the advance of the media, to achieve the best image print, depending on page 13-3, Accuracy selection. 1 From...Optimized* C4704034 5-8 Press Enter to find "Page Accuracy". Press Enter to the explanation given below and Accuracy (Maximum accumulated error) on the printheads installed in the printer and the content of the image, although the width of three options. Accuracy* Selection Page Length Optimized Image Quality Optimized...
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The HP PostScript printer drivers provided with PostScript files, the printer uses the Normal margin settings. If you select Smaller Margins with your driver override settings in your printer use Extended margins only. See page 9-6, Checking Printheads, for Roll and Sheet Media Extended margins provide ... Margins for more information on the leading and trailing edges of an image to do automatic error correction on this feature. The setting in the front panel. 5-13 Extended margins enable the printer to prevent image quality defects when it detects nonfunctional nozzles.
The HP PostScript printer drivers provided with PostScript files, the printer uses the Normal margin settings. If you select Smaller Margins with your driver override settings in your printer use Extended margins only. See page 9-6, Checking Printheads, for Roll and Sheet Media Extended margins provide ... Margins for more information on the leading and trailing edges of an image to do automatic error correction on this feature. The setting in the front panel. 5-13 Extended margins enable the printer to prevent image quality defects when it detects nonfunctional nozzles.
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... (the Queue) Starting to Print a File that is Waiting for a Time-out If all is in order (media loaded, ink system installed, and no file errors), there are still two reasons why a file you want to override the time-out period and start printing when expected: s The print file may be... complete. See page 8-10, To Change the I /O time-out period before calculating the appropriate nests. See page 7-15, How Long does the Printer Wait for the specified nest wait time-out period before assuming it is therefore waiting for the nesting time-out. Cancel Form Feed and Cut ...
... (the Queue) Starting to Print a File that is Waiting for a Time-out If all is in order (media loaded, ink system installed, and no file errors), there are still two reasons why a file you want to override the time-out period and start printing when expected: s The print file may be... complete. See page 8-10, To Change the I /O time-out period before calculating the appropriate nests. See page 7-15, How Long does the Printer Wait for the specified nest wait time-out period before assuming it is therefore waiting for the nesting time-out. Cancel Form Feed and Cut ...
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... on the roll, then first turn nesting off the end" of the queue as it and choosing Delete. However, if you have sent a file in error and want both to cancel the job and to delete it, first press the Cancel key and then delete it , by selecting it will just...
... on the roll, then first turn nesting off the end" of the queue as it and choosing Delete. However, if you have sent a file in error and want both to cancel the job and to delete it, first press the Cancel key and then delete it , by selecting it will just...
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...MB of internal printing memory. Adding memory may be an indication that you occasionally get "Out of memory" error messages when printing, this memory, the printer has an internal hard disk drive used as extended memory for the memory modules. You can expand the ... expansion modules. Your printer comes with the printer. 8-11 See page 13-18, Ordering Accessories, for HP part numbers for PostScript rendering and print management. Reconfiguring Your Printer Changing the Interface Settings Upgrading Your Printer with More Memory 3500CP Only 3000CP Only Your printer comes with 36 MB...
...MB of internal printing memory. Adding memory may be an indication that you occasionally get "Out of memory" error messages when printing, this memory, the printer has an internal hard disk drive used as extended memory for the memory modules. You can expand the ... expansion modules. Your printer comes with the printer. 8-11 See page 13-18, Ordering Accessories, for HP part numbers for PostScript rendering and print management. Reconfiguring Your Printer Changing the Interface Settings Upgrading Your Printer with More Memory 3500CP Only 3000CP Only Your printer comes with 36 MB...
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...long-axis print, to ensure that there may not enough ink remaining in the following sections. Align now Full menu mode only The printer will not need to print an E-size image. Normally, it detects that the printhead will automatically perform an alignment when printheads are ...use this feature if the image quality print indicated an alignment error. Refilling Printheads IMAGE QUALITY Printhead service Refill now Full menu mode only The Refill now selection causes the printer to use this feature since the printer automatically refills the printheads with ink whenever it is done....
...long-axis print, to ensure that there may not enough ink remaining in the following sections. Align now Full menu mode only The printer will not need to print an E-size image. Normally, it detects that the printhead will automatically perform an alignment when printheads are ...use this feature if the image quality print indicated an alignment error. Refilling Printheads IMAGE QUALITY Printhead service Refill now Full menu mode only The Refill now selection causes the printer to use this feature since the printer automatically refills the printheads with ink whenever it is done....
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...switched back on s on the printhead to determine if any printhead nozzles are : Now This selection causes the printer to be error-corrected for sheet loading instructions. 9-6 See page 3-40, Loading sheet media, for nonfunctional nozzles. The selections in this way, ...the printer is done: s at the selected frequency s whenever you can select a printhead check to perform a printhead check immediately. To...
...switched back on s on the printhead to determine if any printhead nozzles are : Now This selection causes the printer to be error-corrected for sheet loading instructions. 9-6 See page 3-40, Loading sheet media, for nonfunctional nozzles. The selections in this way, ...the printer is done: s at the selected frequency s whenever you can select a printhead check to perform a printhead check immediately. To...
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... Nozzles C472368 11-7 Identifying the Printhead Components The primary components of the printer's internal prints is advisable to perform this test to any Image Quality problem you differentiate between possible printhead errors and other problems such as incorrect front-panel selection, driver or RIP... Quality Print test, accessed from the Utilities / Service tests / Image quality print menu. The Image Quality Print will help HP Customer Support Centers to provide an accurate solution to help you are shown in the illustration below. Troubleshooting Solving Image-Quality Problems...
... Nozzles C472368 11-7 Identifying the Printhead Components The primary components of the printer's internal prints is advisable to perform this test to any Image Quality problem you differentiate between possible printhead errors and other problems such as incorrect front-panel selection, driver or RIP... Quality Print test, accessed from the Utilities / Service tests / Image quality print menu. The Image Quality Print will help HP Customer Support Centers to provide an accurate solution to help you are shown in the illustration below. Troubleshooting Solving Image-Quality Problems...
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... numbers 10 to the nozzle number that prints each of the four colors you use genuine HP media. These numbers correspond to 240 over the diagonally stepped lines in increments of 10. The printer has internal corrections that will see in this test all of the ...hide many nozzle defects. Troubleshooting Solving Image-Quality Problems Problem See: Corrective Action 2 Different colors visible in the spaces between some or all the 240 nozzles of each printhead are two printhead nozzle errors: n Nozzles not printing n Nozzles misdirected. 11-16 Example C Refer to confirm ...
... numbers 10 to the nozzle number that prints each of the four colors you use genuine HP media. These numbers correspond to 240 over the diagonally stepped lines in increments of 10. The printer has internal corrections that will see in this test all of the ...hide many nozzle defects. Troubleshooting Solving Image-Quality Problems Problem See: Corrective Action 2 Different colors visible in the spaces between some or all the 240 nozzles of each printhead are two printhead nozzle errors: n Nozzles not printing n Nozzles misdirected. 11-16 Example C Refer to confirm ...
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... diagonally stepped lines are broken in the area fill at both sides of the pattern. 2 Below the top pattern there is easier to see the error from the first check.
... diagonally stepped lines are broken in the area fill at both sides of the pattern. 2 Below the top pattern there is easier to see the error from the first check.
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...Solving Ink System Problems. e If the error is still present replace the Ink System, corresponding to see in any one color. See the page 11-56, Getting Help. 11-19 f If the error continues contact HP support. d If there has been no... improvement, try reinstalling the ink system components and print the Image Quality Print again. Proceed with Corrective Action a. 2 Printhead nozzles are misdirected in any improvement. c Print the Image Quality Print again to the bad color and repeat the image quality test. The printer...
...Solving Ink System Problems. e If the error is still present replace the Ink System, corresponding to see in any one color. See the page 11-56, Getting Help. 11-19 f If the error continues contact HP support. d If there has been no... improvement, try reinstalling the ink system components and print the Image Quality Print again. Proceed with Corrective Action a. 2 Printhead nozzles are misdirected in any improvement. c Print the Image Quality Print again to the bad color and repeat the image quality test. The printer...
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...not fixed the problem. Press the ↓ key to install the missing ink systems. You will be used together. Ink System Error INK SYSTEM ERROR xxxxxx C4704034 This message occurs after removing ink systems and then powering on 12-2, Message Explanations and Actions. 11-31 See the... a failure of a component at a critical point in turn. If you transfer a printhead from one color. Missing Ink System MISSING INK SYSTEM Install C4704034 When you first install your printer, you should also transfer the printhead cleaner and the ink cartridge with it and the associated printhead and...
...not fixed the problem. Press the ↓ key to install the missing ink systems. You will be used together. Ink System Error INK SYSTEM ERROR xxxxxx C4704034 This message occurs after removing ink systems and then powering on 12-2, Message Explanations and Actions. 11-31 See the... a failure of a component at a critical point in turn. If you transfer a printhead from one color. Missing Ink System MISSING INK SYSTEM Install C4704034 When you first install your printer, you should also transfer the printhead cleaner and the ink cartridge with it and the associated printhead and...
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... of different ink systems types (for example, some component of the ink system may be affected, and ink may correct the error at end of The printer has detected that not all three components of those ink systems affected (the printheads, the printhead cleaners and the ink cartridges)....the ink system have been removed or reseated in the message indicates the type of error. The printer will continue printing but image print quality may be impaired; Incorrect ink system The printer has detected an error in the ink system (for example, Imaging and UV Pigmented). Printing has been ...
... of different ink systems types (for example, some component of the ink system may be affected, and ink may correct the error at end of The printer has detected that not all three components of those ink systems affected (the printheads, the printhead cleaners and the ink cartridges)....the ink system have been removed or reseated in the message indicates the type of error. The printer will continue printing but image print quality may be impaired; Incorrect ink system The printer has detected an error in the ink system (for example, Imaging and UV Pigmented). Printing has been ...
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...or more of the printheads. Verify ink system At power-on, the printer has detected an error in the ink cartridges, see 4-9, Monitoring the Ink Level). n See 11-35, Printhead Alignment Errors. Printhead failure The ink systems have failed and should be reported as... or problems with the media. n See 11-35, Printhead Alignment Errors. Most alignment errors are not detected by the printer. Printhead alignment This message occurs when the printhead alignment procedure has failed, or the error printer detects a fault that stops the process from completing. n See the...
...or more of the printheads. Verify ink system At power-on, the printer has detected an error in the ink cartridges, see 4-9, Monitoring the Ink Level). n See 11-35, Printhead Alignment Errors. Printhead failure The ink systems have failed and should be reported as... or problems with the media. n See 11-35, Printhead Alignment Errors. Most alignment errors are not detected by the printer. Printhead alignment This message occurs when the printhead alignment procedure has failed, or the error printer detects a fault that stops the process from completing. n See the...
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... refilled, it has ink. If you have trouble reseating the printheads, see If You Have Problems Reseating a Printhead on the printheads and the printer carriage are not getting the image quality you expect, see 11-5, Solving Image-Quality Problems. If there is a Failure after Refilling Printheads If ...you see the status message "Ink system error". 11-34 NOTE: After you remove or reseat a printhead, the printer will see if it is because an ink cartridge valve has become disconnected or the...
... refilled, it has ink. If you have trouble reseating the printheads, see If You Have Problems Reseating a Printhead on the printheads and the printer carriage are not getting the image quality you expect, see 11-5, Solving Image-Quality Problems. If there is a Failure after Refilling Printheads If ...you see the status message "Ink system error". 11-34 NOTE: After you remove or reseat a printhead, the printer will see if it is because an ink cartridge valve has become disconnected or the...
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... is of media to : n Problems with Media that the printer cannot align on . The message "Printhead alignment error" is a new printhead or not. Most alignment errors are due to realign the printheads whenever they are using genuine HP media, or if this is probably the media type. (See... media is loaded that cannot be Used for Alignments below.) 3 If the Printhead Alignment Error message still occurs, try recovering the printheads using Image Quality / Printhead Service / Align Now. Colored or clear films, media with insufficient opacity, or extremely thick or thin media may have...
... is of media to : n Problems with Media that the printer cannot align on . The message "Printhead alignment error" is a new printhead or not. Most alignment errors are due to realign the printheads whenever they are using genuine HP media, or if this is probably the media type. (See... media is loaded that cannot be Used for Alignments below.) 3 If the Printhead Alignment Error message still occurs, try recovering the printheads using Image Quality / Printhead Service / Align Now. Colored or clear films, media with insufficient opacity, or extremely thick or thin media may have...