Service Manual
Page 8
... Printer Support (HP DesignJets 2500CP and 2000CP Only 7Ć4 Printer Support (HP DesignJets 3500CP and 3000CP Only 7Ć6 Right Hand Cover Area 7Ć8 Left Hand Cover Area 7Ć10 Printer Rear (HP DesignJets 2500CP and 2000CP Only 7Ć12 Printer Rear (HP DesignJets 3500CP and 3000CP Only 7Ć14 Electronics Module (Internal 7Ć16 YĆaxis Assembly 7Ć18 Elevator Assembly 7Ć24 Refill Assembly 7Ć26 Carriage Assembly...
... Printer Support (HP DesignJets 2500CP and 2000CP Only 7Ć4 Printer Support (HP DesignJets 3500CP and 3000CP Only 7Ć6 Right Hand Cover Area 7Ć8 Left Hand Cover Area 7Ć10 Printer Rear (HP DesignJets 2500CP and 2000CP Only 7Ć12 Printer Rear (HP DesignJets 3500CP and 3000CP Only 7Ć14 Electronics Module (Internal 7Ć16 YĆaxis Assembly 7Ć18 Elevator Assembly 7Ć24 Refill Assembly 7Ć26 Carriage Assembly...
Service Manual
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... only 8Ć69 Installation of the drive roller 8Ć70 Installation of the overdrive assembly 8Ć70 Overdrive Assembly and Drive Roller (Only Applicable to HP DesignJets 3500CP and 3000CP 8Ć72 To remove the Drive Roller only 8Ć72 Installation of ...service station interconnect cable 8Ć88 Installation of the refill interconnect cable 8Ć88 Media Button (Only Applicable to HP DesignJets 3500CP and 3000CP) . . . . . 8Ć90 Removal 8Ć90 Installation 8Ć90 9 Preventive Maintenance Moisture on the Printer 9Ć2 viii Contents HP DesignJet CP Series...
... only 8Ć69 Installation of the drive roller 8Ć70 Installation of the overdrive assembly 8Ć70 Overdrive Assembly and Drive Roller (Only Applicable to HP DesignJets 3500CP and 3000CP 8Ć72 To remove the Drive Roller only 8Ć72 Installation of ...service station interconnect cable 8Ć88 Installation of the refill interconnect cable 8Ć88 Media Button (Only Applicable to HP DesignJets 3500CP and 3000CP) . . . . . 8Ć90 Removal 8Ć90 Installation 8Ć90 9 Preventive Maintenance Moisture on the Printer 9Ć2 viii Contents HP DesignJet CP Series...
Service Manual
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... 10Ć4 Trailing cable 10Ć5 Service Station Assembly 10Ć5 Primer Assembly 10Ć5 Refill Assembly 10Ć5 Elevator Assembly 10Ć6 XĆAxis Assembly 10Ć6 Electronics Module 10Ć6 Stepper Motors 10Ć7 Sensors 10Ć7 Line Sensor 10Ć7 Cover Sensors 10Ć7 Mechanical Interface Sensors 10Ć8 HP DesignJet CP Series Printers Contents ix
... 10Ć4 Trailing cable 10Ć5 Service Station Assembly 10Ć5 Primer Assembly 10Ć5 Refill Assembly 10Ć5 Elevator Assembly 10Ć6 XĆAxis Assembly 10Ć6 Electronics Module 10Ć6 Stepper Motors 10Ć7 Sensors 10Ć7 Line Sensor 10Ć7 Cover Sensors 10Ć7 Mechanical Interface Sensors 10Ć8 HP DesignJet CP Series Printers Contents ix
Service Manual
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REMEMBER THAT CERTAIN CALIBRATIONS ARE REQUIRED EVEN IF AN ASSEMBLY HAS BEEN DISASSEMBLED TO GAIN ACCESS TO ANOTHER ASSEMBLY OR COMPONENT. For information on solving Image Quality problems ' Chapter 6. 1-8 HP DesignJet CP Series Printers Troubleshooting Refer to the table below to determine when a calibration is disassembled No No No No... Yes No No replaced Refill Assembly is disassembled or replaced No Yes No Yes No Yes No No No XĆaxis Assembly is disassembled or replaced No No No No No No Yes No No Drive Roller is required. Have you differentiate between Colors No No Yes Yes...
REMEMBER THAT CERTAIN CALIBRATIONS ARE REQUIRED EVEN IF AN ASSEMBLY HAS BEEN DISASSEMBLED TO GAIN ACCESS TO ANOTHER ASSEMBLY OR COMPONENT. For information on solving Image Quality problems ' Chapter 6. 1-8 HP DesignJet CP Series Printers Troubleshooting Refer to the table below to determine when a calibration is disassembled No No No No... Yes No No replaced Refill Assembly is disassembled or replaced No Yes No Yes No Yes No No No XĆaxis Assembly is disassembled or replaced No No No No No No Yes No No Drive Roller is required. Have you differentiate between Colors No No Yes Yes...
Service Manual
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... panel you have been cleaned, the printhead is fixed, but it reappears frequently, contact a HP dealer for this color. Replace the Carriage Assembly ' 8Ć42. 4 If you will see the four squares representing the printheads flashing. ...HP DesignJet CP Series Printers Troubleshooting D If, after reinserting the NEW Ink System, the ink cartridge is not accepted, the problem may be with the printer. 2 Reinstall the Ink Delivery System as follows: 1 Remove the four printheads from the carriage. If the cable is correctly connected and is not damaged then replace the Refill Assembly...
... panel you have been cleaned, the printhead is fixed, but it reappears frequently, contact a HP dealer for this color. Replace the Carriage Assembly ' 8Ć42. 4 If you will see the four squares representing the printheads flashing. ...HP DesignJet CP Series Printers Troubleshooting D If, after reinserting the NEW Ink System, the ink cartridge is not accepted, the problem may be with the printer. 2 Reinstall the Ink Delivery System as follows: 1 Remove the four printheads from the carriage. If the cable is correctly connected and is not damaged then replace the Refill Assembly...
Service Manual
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... D Replace the Electronics Module ' page 8Ć6. Corrective Action: Replace the Electronics Module ' page 8Ć6. D Replace the Service Station Assembly ' page 8Ć26. Only replace one component at a time and check if the error has gone before replacing another component. D Replace...optical sensors cable path for damage. System Error Codes HP DesignJet CP Series Printers 2-5 Try the following : D Make sure that the Interconnect Cables (the two black cables that connect the Refill Assembly and the Service Station Assembly to the Electronics Module) are damaged, they could ...
... D Replace the Electronics Module ' page 8Ć6. Corrective Action: Replace the Electronics Module ' page 8Ć6. D Replace the Service Station Assembly ' page 8Ć26. Only replace one component at a time and check if the error has gone before replacing another component. D Replace...optical sensors cable path for damage. System Error Codes HP DesignJet CP Series Printers 2-5 Try the following : D Make sure that the Interconnect Cables (the two black cables that connect the Refill Assembly and the Service Station Assembly to the Electronics Module) are damaged, they could ...
Service Manual
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...the Electronics Module. Try the following: D Make sure that connects the Refill Assembly to the Electronics Module) is related to the XĆaxis Motor, replace the XĆaxis Motor Assembly ' Page 8Ć66. D If the error code is related to... the YĆaxis motor: S Make sure that the Refill Interconnect Cable (the black cable that both DC Motors fail, replace the Electronics Module ' page 8Ć6. D If the error code is correctly connected to determine exactly which component failed. 2-8 HP DesignJet CP Series Printers...
...the Electronics Module. Try the following: D Make sure that connects the Refill Assembly to the Electronics Module) is related to the XĆaxis Motor, replace the XĆaxis Motor Assembly ' Page 8Ć66. D If the error code is related to... the YĆaxis motor: S Make sure that the Refill Interconnect Cable (the black cable that both DC Motors fail, replace the Electronics Module ' page 8Ć6. D If the error code is correctly connected to determine exactly which component failed. 2-8 HP DesignJet CP Series Printers...
Service Manual
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... Stepper Motor then replace the Primer Assembly ' Page 8Ć29. Switch the Printer ON and see next page for 010036 0000XX00) ADC Test Failure in the Main PCA. D If the Error Code changes to the Refill Stepper Motor then replace the Refill Assembly ' Page 8Ć55. Only... the Service Station Assembly ' Page 8Ć26. If the error code remains as 010036", replace the Electronics Module ' page 8Ć6. S Replace the Electronics Module ' page 8Ć6. D If the Error is related to determine exactly which component failed. 2-10 HP DesignJet CP Series Printers System Error Codes...
... Stepper Motor then replace the Primer Assembly ' Page 8Ć29. Switch the Printer ON and see next page for 010036 0000XX00) ADC Test Failure in the Main PCA. D If the Error Code changes to the Refill Stepper Motor then replace the Refill Assembly ' Page 8Ć55. Only... the Service Station Assembly ' Page 8Ć26. If the error code remains as 010036", replace the Electronics Module ' page 8Ć6. S Replace the Electronics Module ' page 8Ć6. D If the Error is related to determine exactly which component failed. 2-10 HP DesignJet CP Series Printers System Error Codes...
Service Manual
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...the Refill Assembly Sensor then replace the Refill Assembly ' Page 8Ć55. 2-14 HP DesignJet CP Series Printers System Error Codes D If the error code is related to the Refill Assembly or the Elevator then: S Make sure that the Refill Interconnect Cable (the black cable that connects the Refill Assembly and... data (X): 0 ³ Problem with the Media Sensor. 1 ³ Problem with the PinchĆarm Sensor. 2 ³ Problem with the Refill Assembly Sensor. 3 ³ Problem with the Elevator Sensor. 4 ³ Problem with the Service Station Sensor. 5 ³ Problem with the Primer Sensor...
...the Refill Assembly Sensor then replace the Refill Assembly ' Page 8Ć55. 2-14 HP DesignJet CP Series Printers System Error Codes D If the error code is related to the Refill Assembly or the Elevator then: S Make sure that the Refill Interconnect Cable (the black cable that connects the Refill Assembly and... data (X): 0 ³ Problem with the Media Sensor. 1 ³ Problem with the PinchĆarm Sensor. 2 ³ Problem with the Refill Assembly Sensor. 3 ³ Problem with the Elevator Sensor. 4 ³ Problem with the Service Station Sensor. 5 ³ Problem with the Primer Sensor...
Service Manual
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... Cable (the black cable that the Elevator Stepper Motor is correctly connected to the Refill Interconnect PCA. D Make sure that connects the Refill Assembly and Elevator to determine exactly which component failed. 2-20 HP DesignJet CP Series Printers System Error Codes D Replace the Refill interconnect cable ' Page 8Ć87. D Replace the Electronics Module ' page 8Ć6. System Error... and check if the error has gone before replacing another component. Check if the ink cartridges are installed correctly on the Elevator. D Replace the Elevator Assembly ' Page 8Ć52.
... Cable (the black cable that the Elevator Stepper Motor is correctly connected to the Refill Interconnect PCA. D Make sure that connects the Refill Assembly and Elevator to determine exactly which component failed. 2-20 HP DesignJet CP Series Printers System Error Codes D Replace the Refill interconnect cable ' Page 8Ć87. D Replace the Electronics Module ' page 8Ć6. System Error... and check if the error has gone before replacing another component. Check if the ink cartridges are installed correctly on the Elevator. D Replace the Elevator Assembly ' Page 8Ć52.
Service Manual
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... be able to the Electronics Module. System Error Codes HP DesignJet CP Series Printers 2-21 Try the following: D Make sure that the Refill Interconnect Cable (the black cable that connects the Refill Assembly and Elevator to the Refill Interconnect PCA. D Make sure that the cables for the Refill Stepper Motor and Sensor are correctly connected to the Electronics...
... be able to the Electronics Module. System Error Codes HP DesignJet CP Series Printers 2-21 Try the following: D Make sure that the Refill Interconnect Cable (the black cable that connects the Refill Assembly and Elevator to the Refill Interconnect PCA. D Make sure that the cables for the Refill Stepper Motor and Sensor are correctly connected to the Electronics...
Service Manual
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... to determine exactly which component failed. 2-22 HP DesignJet CP Series Printers System Error Codes D Make sure that connects the Refill Assembly and Elevator to the Electronics Module) is NOT shorted. D Replace the Refill Interconnect cable ' Page 8Ć87. Try the following: D Perform the Refill Calibration ' page 5Ć8. D Replace the Refill Interconnect PCA ' Page 8Ć64. System Error...
... to determine exactly which component failed. 2-22 HP DesignJet CP Series Printers System Error Codes D Make sure that connects the Refill Assembly and Elevator to the Electronics Module) is NOT shorted. D Replace the Refill Interconnect cable ' Page 8Ć87. Try the following: D Perform the Refill Calibration ' page 5Ć8. D Replace the Refill Interconnect PCA ' Page 8Ć64. System Error...
Service Manual
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...Sensor are no obstacles in the Elevator path. D Replace the Refill interconnect cable ' Page 8Ć87. Try the following: D Make sure that connects the Refill Assembly and Elevator to the Electronics Module. D Replace the Refill Interconnect PCA ' Page 8Ć64. System Error: Problem ... procedure you will be able to the Refill Interconnect PCA. D Make sure that the Refill Interconnect Cable (the black cable that there are correctly connected to determine exactly which component failed. 2-24 HP DesignJet CP Series Printers System Error Codes Check if the ink cartridges...
...Sensor are no obstacles in the Elevator path. D Replace the Refill interconnect cable ' Page 8Ć87. Try the following: D Make sure that connects the Refill Assembly and Elevator to the Electronics Module. D Replace the Refill Interconnect PCA ' Page 8Ć64. System Error: Problem ... procedure you will be able to the Refill Interconnect PCA. D Make sure that the Refill Interconnect Cable (the black cable that there are correctly connected to determine exactly which component failed. 2-24 HP DesignJet CP Series Printers System Error Codes Check if the ink cartridges...
Service Manual
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... ARE DISABLED WHEN IN THE DIAGNOSTICS MENU. D Carriage Assembly. 2 Line Sensor ' page 4Ć9 The purpose of this test is to verify the operation of the Line Sensor which is installed on page 4Ć5. Service Tests HP DesignJet CP Series Printers 4-3 IF THE CARRIAGE IS MOVING IT WILL NOT STOP...this test is to verify the operation of the Service Station, which also includes the Primer Assembly. 6 Refill ' page 4Ć16 The purpose of this test is to verify the operation of the Refill Assembly and the Elevator Assembly. 7 Front Panel ' page 4Ć17 The purpose of this test is a list of...
... ARE DISABLED WHEN IN THE DIAGNOSTICS MENU. D Carriage Assembly. 2 Line Sensor ' page 4Ć9 The purpose of this test is to verify the operation of the Line Sensor which is installed on page 4Ć5. Service Tests HP DesignJet CP Series Printers 4-3 IF THE CARRIAGE IS MOVING IT WILL NOT STOP...this test is to verify the operation of the Service Station, which also includes the Primer Assembly. 6 Refill ' page 4Ć16 The purpose of this test is to verify the operation of the Refill Assembly and the Elevator Assembly. 7 Front Panel ' page 4Ć17 The purpose of this test is a list of...
Service Manual
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...: D D0601 Fail" Ć Problem detected in the Elevator Assembly. Refill Assembly Failure If there is connected correctly. 2 Replace the Refill Assembly ' page 8Ć55. In this test is displayed on which component failed. Refill The purpose of this case, Replace the Elevator Assembly ' page 8Ć52. 4-16 HP DesignJet CP Series Printers Service Tests The error messages are split into...
...: D D0601 Fail" Ć Problem detected in the Elevator Assembly. Refill Assembly Failure If there is connected correctly. 2 Replace the Refill Assembly ' page 8Ć55. In this test is displayed on which component failed. Refill The purpose of this case, Replace the Elevator Assembly ' page 8Ć52. 4-16 HP DesignJet CP Series Printers Service Tests The error messages are split into...
Service Manual
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... cable for the Pincharm Sensor is connected correctly. 2 Replace the Pincharm Sensor Assembly ' page 8Ć84. 4-20 HP DesignJet CP Series Printers Service Tests In this case, try one of the following: 1 Check that the Refill interconnect cable is connected correctly. 3 Replace the Refill Assembly ' page 8Ć55. In these cases, try one of the following: 1 Check...
... cable for the Pincharm Sensor is connected correctly. 2 Replace the Pincharm Sensor Assembly ' page 8Ć84. 4-20 HP DesignJet CP Series Printers Service Tests In this case, try one of the following: 1 Check that the Refill interconnect cable is connected correctly. 3 Replace the Refill Assembly ' page 8Ć55. In these cases, try one of the following: 1 Check...
Service Manual
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... Yes Yes Yes Yes Carriage is disassembled or Yes Yes Yes Yes Yes Yes Yes No No replaced Refill Assembly is disassembled or replaced No Yes No Yes No Yes No No No XĆaxis Assembly is disassembled or replaced No No No No No No Yes No No Drive Roller is disassembled... No No No No Misalignment between Colors Color Accuracy Problem No No Yes Yes Yes No Yes No No No No Yes No No Yes No No No Nozzles Out or Misdirected No No No No Yes No No No No 5-2 HP DesignJet CP Series Printers Service Calibrations Calibrations The Printer has several calibration procedures that...
... Yes Yes Yes Yes Carriage is disassembled or Yes Yes Yes Yes Yes Yes Yes No No replaced Refill Assembly is disassembled or replaced No Yes No Yes No Yes No No No XĆaxis Assembly is disassembled or replaced No No No No No No Yes No No Drive Roller is disassembled... No No No No Misalignment between Colors Color Accuracy Problem No No Yes Yes Yes No Yes No No No No Yes No No Yes No No No Nozzles Out or Misdirected No No No No Yes No No No No 5-2 HP DesignJet CP Series Printers Service Calibrations Calibrations The Printer has several calibration procedures that...
Service Manual
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...calibrations menu are functioning correctly. Service Calibrations HP DesignJet CP Series Printers 5-3 Service Calibrations The following is a list of the Printheads are given on page 5Ć5. This Calibration is necessary to avoid color misalignments and print quality defects like banding.... 6 Printheads Check ' page 5Ć13 The purpose of this calibration is to ensure the correct position of the carriage assembly in respect to the refill assembly. 3 Line Sensor ' page 5Ć9 The purpose of the line sensor in the Printers...
...calibrations menu are functioning correctly. Service Calibrations HP DesignJet CP Series Printers 5-3 Service Calibrations The following is a list of the Printheads are given on page 5Ć5. This Calibration is necessary to avoid color misalignments and print quality defects like banding.... 6 Printheads Check ' page 5Ć13 The purpose of this calibration is to ensure the correct position of the carriage assembly in respect to the refill assembly. 3 Line Sensor ' page 5Ć9 The purpose of the line sensor in the Printers...
Service Manual
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... correct position of this calibration is at the correct height. 5-8 HP DesignJet CP Series Printers Service Calibrations Perform the Refill calibration whenever the: D Carriage is disassembled or replaced D Refill Assembly is replaced. D Electronics Module is disassembled or replaced. When the Carriage Assembly, Refill Assembly or the Electronics Assembly is ordered, a Refill Calibration Tool, a special Carriage height gauge and an Instructions flyer...
... correct position of this calibration is at the correct height. 5-8 HP DesignJet CP Series Printers Service Calibrations Perform the Refill calibration whenever the: D Carriage is disassembled or replaced D Refill Assembly is replaced. D Electronics Module is disassembled or replaced. When the Carriage Assembly, Refill Assembly or the Electronics Assembly is ordered, a Refill Calibration Tool, a special Carriage height gauge and an Instructions flyer...
Service Manual
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... C0501 Fail" message is displayed on the frontĆpanel. D Refill Assembly is disassembled or replaced. Load media before performing this calibration is to test and if necessary correct the misalignment between colors is not loaded the calibration will stop and the message Load Media"... Module is bad. 2 Perform the Electronics Test ' page 4Ć6. 3 Perform the Line Sensor Test ' page 4Ć9. 5-12 HP DesignJet CP Series Printers Service Calibrations If the calibrations fails, to C5 Printheads Align." D If the calibration pattern is bad again, then replace the complete Ink...
... C0501 Fail" message is displayed on the frontĆpanel. D Refill Assembly is disassembled or replaced. Load media before performing this calibration is to test and if necessary correct the misalignment between colors is not loaded the calibration will stop and the message Load Media"... Module is bad. 2 Perform the Electronics Test ' page 4Ć6. 3 Perform the Line Sensor Test ' page 4Ć9. 5-12 HP DesignJet CP Series Printers Service Calibrations If the calibrations fails, to C5 Printheads Align." D If the calibration pattern is bad again, then replace the complete Ink...
