HP LaserJet 3015 All-in-One - User Guide
Page 20
...taskbar. ● On the Start menu, point to HP LaserJet, and then select hp Toolbox. The HP toolbox opens in the future. 10 Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW Using the hp toolbox Note The HP toolbox is a Web application that you must have ...Opera 7.0 or later All pages can be installed in the operating system for print, fax, copy, and scan. ● View troubleshooting and "How do not need Internet access to open the URL, you can view the HP toolbox when the device is directly connected to a computer, or when the device is...
...taskbar. ● On the Start menu, point to HP LaserJet, and then select hp Toolbox. The HP toolbox opens in the future. 10 Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW Using the hp toolbox Note The HP toolbox is a Web application that you must have ...Opera 7.0 or later All pages can be installed in the operating system for print, fax, copy, and scan. ● View troubleshooting and "How do not need Internet access to open the URL, you can view the HP toolbox when the device is directly connected to a computer, or when the device is...
HP LaserJet 3015 All-in-One - User Guide
Page 159
HP LaserJet 3015 all-in-one package contents 2 HP LaserJet Fax 6 HP LaserJet Printer Family Print Media Guide 24 HP LaserJet Scan software, scanning with 61 HP limited warranty statement 129 HP repair services 138 HP SupportPack 140 HP toolbox 6 humidity specifications 111 I IC CS-03 requirements 120 image quality, troubleshooting black dots 105... labels media sizes and weights 7 printing 33 specifications for 25 language for device control panel display changing 14 laser safety statement 121 length, device 111 letterhead, printing 35 life expectancy for print cartridges 134 light copying 105 ...
HP LaserJet 3015 all-in-one package contents 2 HP LaserJet Fax 6 HP LaserJet Printer Family Print Media Guide 24 HP LaserJet Scan software, scanning with 61 HP limited warranty statement 129 HP repair services 138 HP SupportPack 140 HP toolbox 6 humidity specifications 111 I IC CS-03 requirements 120 image quality, troubleshooting black dots 105... labels media sizes and weights 7 printing 33 specifications for 25 language for device control panel display changing 14 laser safety statement 121 length, device 111 letterhead, printing 35 life expectancy for print cartridges 134 light copying 105 ...
HP LaserJet 3015 All-in-One - User Guide
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...statements 121 saving print cartridge toner 135 scan quality improving and preventing problems 110 troubleshooting 106 scanner capacities and ratings 113 scanning canceling 59 color 66 error messages 109 LaserJet Scan software 61 margins 114 methods 58 OCR, using 65 quality, improving 110 ... EMI 122 laser safety 121 telephone consumer protection act 119 warranty 129 storage environment, specifications 111 storing print cartridges 134 streaks 105 supplies ordering 132 support, customer. See customer support SupportPack 140 T telephone consumer protection act 119 telephone lines fax tone volume,...
...statements 121 saving print cartridge toner 135 scan quality improving and preventing problems 110 troubleshooting 106 scanner capacities and ratings 113 scanning canceling 59 color 66 error messages 109 LaserJet Scan software 61 margins 114 methods 58 OCR, using 65 quality, improving 110 ... EMI 122 laser safety 121 telephone consumer protection act 119 warranty 129 storage environment, specifications 111 storing print cartridges 134 streaks 105 supplies ordering 132 support, customer. See customer support SupportPack 140 T telephone consumer protection act 119 telephone lines fax tone volume,...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 80
... proven to the next available line. Disconnect and reconnect the fax cord to make a telephone call answering.) This service is marked with a icon (HP LaserJet 3015 all-in-one or HP LaserJet 3030 all-in-one) or with an "L" (HP LaserJet 3380 all -in the correct port. ● Is the...exists by using the fax cord that it . ● Is the fax cord installed in -one physical line and assign a distinctive ring pattern to the correct distinctive ring pattern that your telephone company provides this service before changing the setting. 78 Chapter 5 Troubleshooting ENWW Try attaching ...
... proven to the next available line. Disconnect and reconnect the fax cord to make a telephone call answering.) This service is marked with a icon (HP LaserJet 3015 all-in-one or HP LaserJet 3030 all-in-one) or with an "L" (HP LaserJet 3380 all -in the correct port. ● Is the...exists by using the fax cord that it . ● Is the fax cord installed in -one physical line and assign a distinctive ring pattern to the correct distinctive ring pattern that your telephone company provides this service before changing the setting. 78 Chapter 5 Troubleshooting ENWW Try attaching ...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 82
.... See Changing the soundvolume settings. 80 Chapter 5 Troubleshooting ENWW If no jam exists and less than one and HP LaserJet 3380 all-inone) The minimum page size for the fax call report. If a jam exists, for sounds that you can jam inside the automatic document feeder (ADF). (HP LaserJet 3015 all-in-one) The minimum page size...
.... See Changing the soundvolume settings. 80 Chapter 5 Troubleshooting ENWW If no jam exists and less than one and HP LaserJet 3380 all-inone) The minimum page size for the fax call report. If a jam exists, for sounds that you can jam inside the automatic document feeder (ADF). (HP LaserJet 3015 all-in-one) The minimum page size...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 86
...faxes are received while the input tray is receiving faxes: Click Start, click Programs, click Hewlett-Packard, click HP LaserJet 3015, HP LaserJet 3030, or HP LaserJet 3380, and then click HP Toolbox. Received faxes are too light or are printing on half of faxes stored for incoming faxes... are printing incorrectly at the device. Click the Fax tab, and then click the Receive tab. The...print on , turn it off. If you want faxes to be set correctly. See Changing autoreduction settings for... setting is on multiple pages. Issue Faxes are not printing or are stored in memory and...
...faxes are received while the input tray is receiving faxes: Click Start, click Programs, click Hewlett-Packard, click HP LaserJet 3015, HP LaserJet 3030, or HP LaserJet 3380, and then click HP Toolbox. Received faxes are too light or are printing on half of faxes stored for incoming faxes... are printing incorrectly at the device. Click the Fax tab, and then click the Receive tab. The...print on , turn it off. If you want faxes to be set correctly. See Changing autoreduction settings for... setting is on multiple pages. Issue Faxes are not printing or are stored in memory and...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 88
... tray or flatbed scanner (not available with the HP LaserJet 3015 allin-one only) with the glass-fax size set incorrectly. For more information, see Changing the default glasssize setting. For more information, see Changing the default glasssize setting. 86 Chapter 5 Troubleshooting ENWW The device automatically redials a fax number if the redial options are ahead of...
... tray or flatbed scanner (not available with the HP LaserJet 3015 allin-one only) with the glass-fax size set incorrectly. For more information, see Changing the default glasssize setting. For more information, see Changing the default glasssize setting. 86 Chapter 5 Troubleshooting ENWW The device automatically redials a fax number if the redial options are ahead of...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 95
..., HP LaserJet 3015 all-in-one 10 telephone line, HP LaserJet 3030 all-in-one 10 troubleshooting 78 contrast defined 91 setting default 34 troubleshooting 84 control panel, using 21, 52 D darkness, setting default contrast 34 date, setting 21 dedicated fax line additional devices, connecting 15 HP LaserJet 3015 all-in-one, connecting 11 HP LaserJet 3030 all-in-one, connecting 11 HP LaserJet 3380...
..., HP LaserJet 3015 all-in-one 10 telephone line, HP LaserJet 3030 all-in-one 10 troubleshooting 78 contrast defined 91 setting default 34 troubleshooting 84 control panel, using 21, 52 D darkness, setting default contrast 34 date, setting 21 dedicated fax line additional devices, connecting 15 HP LaserJet 3015 all-in-one, connecting 11 HP LaserJet 3030 all-in-one, connecting 11 HP LaserJet 3380...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 96
... Line1/Line 2 splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 loading original documents 24 logs, printing activity 68 all 75 billing codes 73 block-fax list 74 call (last fax sent or received) 69 phone book 72 troubleshooting 80 M manual answer mode 41 manual...
... Line1/Line 2 splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 loading original documents 24 logs, printing activity 68 all 75 billing codes 73 block-fax list 74 call (last fax sent or received) 69 phone book 72 troubleshooting 80 M manual answer mode 41 manual...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 97
... line, connecting additional devices 15 HP LaserJet 3015 all-in-one 10 HP LaserJet 3030 all-in-one 10 troubleshooting 78 phone line, connecting to dedicated line or splitter HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 78, 79 phones receiving faxes from 61 sending faxes from telephone line 61 polling 62...
... line, connecting additional devices 15 HP LaserJet 3015 all-in-one 10 HP LaserJet 3030 all-in-one 10 troubleshooting 78 phone line, connecting to dedicated line or splitter HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 78, 79 phones receiving faxes from 61 sending faxes from telephone line 61 polling 62...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 98
... devices 15 HP LaserJet 3015 all-in-one 10 HP LaserJet 3030 all-in-one 10 troubleshooting 78 telephone line, connecting to dedicated line or splitter HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 78, 79 telephones receiving faxes from 61 sending faxes from 55 telephones, connecting extra about 15 HP LaserJet 3015 all-in...
... devices 15 HP LaserJet 3015 all-in-one 10 HP LaserJet 3030 all-in-one 10 troubleshooting 78 telephone line, connecting to dedicated line or splitter HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 78, 79 telephones receiving faxes from 61 sending faxes from 55 telephones, connecting extra about 15 HP LaserJet 3015 all-in...
Service Manual
Page 8
...line interface unit (LIU 171 Scanner support frame 175 Engine controller unit...177 Laser/scanner assembly 181 Main motor...182 Fuser...184 Paper-pickup assembly 186 6 Troubleshooting Basic troubleshooting ...188 Control-panel messages ...193 Alert and warning messages 193 Critical error...contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode functions ...
...line interface unit (LIU 171 Scanner support frame 175 Engine controller unit...177 Laser/scanner assembly 181 Main motor...182 Fuser...184 Paper-pickup assembly 186 6 Troubleshooting Basic troubleshooting ...188 Control-panel messages ...193 Alert and warning messages 193 Critical error...contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode functions ...
Service Manual
Page 51
...or > button to select Reports, and then press MENU/ENTER. 3. To see which settings are currently selected, print a configuration report. See Troubleshooting tools for instructions. Some menu items might not be available depending on the product model. Use the < or > button to select Menu structure,... does not apply to begin. 2. Press MENU/ENTER to the HP LaserJet 3020 because that product does not have fax capabilities. Control-panel menu structure Main Menu Fax Job status Submenu Submenu Fax Functions Send fax later Stop Recv to select one of the options from the submenu...
...or > button to select Reports, and then press MENU/ENTER. 3. To see which settings are currently selected, print a configuration report. See Troubleshooting tools for instructions. Some menu items might not be available depending on the product model. Use the < or > button to select Menu structure,... does not apply to begin. 2. Press MENU/ENTER to the HP LaserJet 3020 because that product does not have fax capabilities. Control-panel menu structure Main Menu Fax Job status Submenu Submenu Fax Functions Send fax later Stop Recv to select one of the options from the submenu...
Service Manual
Page 121
...performed with the protective cover removed from the laser/ scanner assembly. Use caution when servicing this... wall receptacle) before servicing the product. Reinstallation is generally the reverse of the HP LaserJet 3015, 3020, and 3030 is, in the product can result. The invisible reflected ...HP LaserJet 3020 does not have fax capabilities), but the service description here is the "printer". CAUTION CAUTION Note Hint CAUTION This chapter documents the removal and replacement of field replaceable parts (FRUs) only. It this product. Certain functional checks during troubleshooting...
...performed with the protective cover removed from the laser/ scanner assembly. Use caution when servicing this... wall receptacle) before servicing the product. Reinstallation is generally the reverse of the HP LaserJet 3015, 3020, and 3030 is, in the product can result. The invisible reflected ...HP LaserJet 3020 does not have fax capabilities), but the service description here is the "printer". CAUTION CAUTION Note Hint CAUTION This chapter documents the removal and replacement of field replaceable parts (FRUs) only. It this product. Certain functional checks during troubleshooting...
Service Manual
Page 205
... 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode functions... 268 Main wiring ...269 Component locations, HP LaserJet 3015 all-in-one 272 Component locations, HP LaserJet 3020 and 3030 all-in-one 276 Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base 277 ENWW 187 6 Troubleshooting This chapter provides information about the following ...
... 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode functions... 268 Main wiring ...269 Component locations, HP LaserJet 3015 all-in-one 272 Component locations, HP LaserJet 3020 and 3030 all-in-one 276 Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base 277 ENWW 187 6 Troubleshooting This chapter provides information about the following ...
Service Manual
Page 206
... properly connected. If all of a failed power source, cable, switch. (No LEDs are correct, replace the power supply. Basic troubleshooting Note The HP LaserJet 3015 and 3030 all-in-one product does not operate as a faxing device. Does the product achieve the ready state? Solution 1. See Loading media. 4. Verify that the print cartridge is damaged...
... properly connected. If all of a failed power source, cable, switch. (No LEDs are correct, replace the power supply. Basic troubleshooting Note The HP LaserJet 3015 and 3030 all-in-one product does not operate as a faxing device. Does the product achieve the ready state? Solution 1. See Loading media. 4. Verify that the print cartridge is damaged...
Service Manual
Page 208
... about setting up DSL connections. 190 Chapter 6 Troubleshooting ENWW Make sure that works (press fax/send and listen for the HP LaserJet 3015 replace the scanner assembly (see User replaceable parts. Review and reset the product's fax settings. Replace the LIU. Cause Solution Poor copy quality from the ADF (HP LaserJet 3015). 1. See Overview of the product. See Formatter...
... about setting up DSL connections. 190 Chapter 6 Troubleshooting ENWW Make sure that works (press fax/send and listen for the HP LaserJet 3015 replace the scanner assembly (see User replaceable parts. Review and reset the product's fax settings. Replace the LIU. Cause Solution Poor copy quality from the ADF (HP LaserJet 3015). 1. See Overview of the product. See Formatter...
Service Manual
Page 209
...to the parallel port or USB port. ENWW Basic troubleshooting 191 Cause Solution The cable is not operational. Other products are not connected in , or telephone products are connected to receive the fax (press fax/send and listen for information about setting up DSL...). Connect the parallel cable or USB cable between the product and the computer. Cause Solution The fax cord is set incorrectly. See Controlpanel menu structure. Reconnect the cable. Does the product receive a fax? (HP LaserJet 3015/3030 only) Use another fax machine to send a fax to the product.
...to the parallel port or USB port. ENWW Basic troubleshooting 191 Cause Solution The cable is not operational. Other products are not connected in , or telephone products are connected to receive the fax (press fax/send and listen for information about setting up DSL...). Connect the parallel cable or USB cable between the product and the computer. Cause Solution The fax cord is set incorrectly. See Controlpanel menu structure. Reconnect the cable. Does the product receive a fax? (HP LaserJet 3015/3030 only) Use another fax machine to send a fax to the product.
Service Manual
Page 212
...the cleaning cycle. Reload None Media in the document feeder tray and start over . See, User replaceable parts. 194 Chapter 6 Troubleshooting ENWW Try again later None The product is finished. See, User replaceable parts. Remove the media from the document feeder tray...., see , Solving paper-feed problems), and close the door or lid. Document feeder mispick. Wait 1-3 min. error (HP LaserJet 3015 and 3030 only) None Fax communication error occurred between the product and the sender or receiver. Try a different phone cord. Wait for the product to cancel...
...the cleaning cycle. Reload None Media in the document feeder tray and start over . See, User replaceable parts. 194 Chapter 6 Troubleshooting ENWW Try again later None The product is finished. See, User replaceable parts. Remove the media from the document feeder tray...., see , Solving paper-feed problems), and close the door or lid. Document feeder mispick. Wait 1-3 min. error (HP LaserJet 3015 and 3030 only) None Fax communication error occurred between the product and the sender or receiver. Try a different phone cord. Wait for the product to cancel...
Service Manual
Page 214
... 6 Troubleshooting ENWW Make sure that fit into a jack for a fax job to ensure that fit into memory were sent. See, Formatter and line interface unit (LIU). Fax memory full Canceling recv. (HP LaserJet 3015 and 3030 only) None During the fax transmission, the product ran out of the fax have the sender resend the fax. Print all pending faxes are...
... 6 Troubleshooting ENWW Make sure that fit into a jack for a fax job to ensure that fit into memory were sent. See, Formatter and line interface unit (LIU). Fax memory full Canceling recv. (HP LaserJet 3015 and 3030 only) None During the fax transmission, the product ran out of the fax have the sender resend the fax. Print all pending faxes are...