HP LaserJet 2200 Series - User Guide
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... 92 Control Panel Error Messages 93 Secondary Light Patterns 96 Network Printing Problems 101 Common Windows Problems 102 Common Macintosh Problems 104 Selecting an Alternate PostScript Printer Description (PPD) . 108 Troubleshooting PostScript (PS) Errors 109 5 Service and Support Availability 111 HP Express Exchange 111 Guidelines for Repacking the Printer 112 Service Information Form 113 Hewlett...
... 92 Control Panel Error Messages 93 Secondary Light Patterns 96 Network Printing Problems 101 Common Windows Problems 102 Common Macintosh Problems 104 Selecting an Alternate PostScript Printer Description (PPD) . 108 Troubleshooting PostScript (PS) Errors 109 5 Service and Support Availability 111 HP Express Exchange 111 Guidelines for Repacking the Printer 112 Service Information Form 113 Hewlett...
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4 Problem Solving Overview This chapter helps you troubleshoot printer problems in the following areas: z Troubleshooting Checklist z Troubleshooting General Printing Problems z Printing Special Pages z Clearing Paper Jams z Solving Print Quality Problems z Wireless Printing Problems z Troubleshooting Control Panel Messages z Secondary Light Patterns z Network Printing Problems z Common Windows Problems z Common Macintosh Problems z Troubleshooting PostScript (PS) Errors ENWW Chapter 4 Problem Solving 69
4 Problem Solving Overview This chapter helps you troubleshoot printer problems in the following areas: z Troubleshooting Checklist z Troubleshooting General Printing Problems z Printing Special Pages z Clearing Paper Jams z Solving Print Quality Problems z Wireless Printing Problems z Troubleshooting Control Panel Messages z Secondary Light Patterns z Network Printing Problems z Common Windows Problems z Common Macintosh Problems z Troubleshooting PostScript (PS) Errors ENWW Chapter 4 Problem Solving 69
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...from a software connection between the printer and computer. paused. Verify that you are using an HP LaserJet 2200 series printer driver and port. Check the ...HP LaserJet 2200 series printer driver. computer and printer are connected and are using the proper cable. application to Troubleshooting General Printing Problems. If completing the checklist did not diagnose the problem with the printer, check the following troubleshooting sections: Troubleshooting General Printing Problems Wireless Printing Problems Troubleshooting Control Panel Messages Secondary Light Patterns...
...from a software connection between the printer and computer. paused. Verify that you are using an HP LaserJet 2200 series printer driver and port. Check the ...HP LaserJet 2200 series printer driver. computer and printer are connected and are using the proper cable. application to Troubleshooting General Printing Problems. If completing the checklist did not diagnose the problem with the printer, check the following troubleshooting sections: Troubleshooting General Printing Problems Wireless Printing Problems Troubleshooting Control Panel Messages Secondary Light Patterns...
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... use the control panel simulator to print. The buttons have no effect until the printer is needed. Ready The Ready (green) light is on the control panel. Troubleshooting Control Panel Messages Printer status is indicated by light patterns on and the printer is ready to understand printer messages.) Startup The Go (green), Ready (green), and Attention (red...
... use the control panel simulator to print. The buttons have no effect until the printer is needed. Ready The Ready (green) light is on the control panel. Troubleshooting Control Panel Messages Printer status is indicated by light patterns on and the printer is ready to understand printer messages.) Startup The Go (green), Ready (green), and Attention (red...
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... of the problem has been addressed, pressing GO will cause the printer to attempt to the ready state (Ready light on ) unless there is a paper jam still in the printer or the toner cartridge is occurring (see Secondary Light Patterns). Attention The Attention (red) light is blinking. ENWW Chapter 4 Problem Solving 93 There are four possible...
... of the problem has been addressed, pressing GO will cause the printer to attempt to the ready state (Ready light on ) unless there is a paper jam still in the printer or the toner cartridge is occurring (see Secondary Light Patterns). Attention The Attention (red) light is blinking. ENWW Chapter 4 Problem Solving 93 There are four possible...
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...that will return to halt the current print job. Press and hold GO and JOB CANCEL simultaneously to display a secondary light pattern that has caused the printer to the current error condition. Release both buttons to display the Attention with the Ability to Continue message. If the problem... if Tray 1 is empty. If the problem persists, leave the printer off and then on . To clear the error, turn the printer off for the Attention with the Ability to automatically recover from an error using the Input Auto Continue settings in the HP LaserJet Device Configuration.
...that will return to halt the current print job. Press and hold GO and JOB CANCEL simultaneously to display a secondary light pattern that has caused the printer to the current error condition. Release both buttons to display the Attention with the Ability to Continue message. If the problem... if Tray 1 is empty. If the problem persists, leave the printer off and then on . To clear the error, turn the printer off for the Attention with the Ability to automatically recover from an error using the Input Auto Continue settings in the HP LaserJet Device Configuration.
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Release both buttons to the current error condition. ENWW Chapter 4 Problem Solving 95 Accessory Error All of the lights are blinking in unison. See Accessory Errors. Press and hold GO and JOB CANCEL simultaneously to display a secondary light pattern that has caused the printer to halt the current print job. Pressing GO or JOB CANCEL has no effect. An error has occurred with either the EIO port or the DIMM slots, that will indicate the error code corresponding to display the Accessory Error message.
Release both buttons to the current error condition. ENWW Chapter 4 Problem Solving 95 Accessory Error All of the lights are blinking in unison. See Accessory Errors. Press and hold GO and JOB CANCEL simultaneously to display a secondary light pattern that has caused the printer to halt the current print job. Pressing GO or JOB CANCEL has no effect. An error has occurred with either the EIO port or the DIMM slots, that will indicate the error code corresponding to display the Accessory Error message.
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.... Temporary Engine Error The printer has experienced a temporary engine error. Reset the printer by removing any unnecessary fonts, macros, or any data currently in printer memory. Continuable Attention Errors Type of Error Light Pattern Recommended Action Memory Overflow The printer memory is full. If you may need to understand printer messages. Note Secondary Light Patterns You can also use...
.... Temporary Engine Error The printer has experienced a temporary engine error. Reset the printer by removing any unnecessary fonts, macros, or any data currently in printer memory. Continuable Attention Errors Type of Error Light Pattern Recommended Action Memory Overflow The printer memory is full. If you may need to understand printer messages. Note Secondary Light Patterns You can also use...
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... and hold the GO button. See HP Customer Care (Service and Support). z Remove or replace the language DIMM. z Turn the printer off . Turn the printer on during this process. z Replace DIMMs (memory). z Turn the printer off . Release the Go button. Continuable Attention Errors (continued) Type of Error Light Pattern Recommended Action Bad Connection The cable between...
... and hold the GO button. See HP Customer Care (Service and Support). z Remove or replace the language DIMM. z Turn the printer off . Turn the printer on during this process. z Replace DIMMs (memory). z Turn the printer off . Release the Go button. Continuable Attention Errors (continued) Type of Error Light Pattern Recommended Action Bad Connection The cable between...
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... Care (Service and Support). 98 Chapter 4 Problem Solving ENWW z Contact your dealer or HP service representative. NVRAM Error The nonvolatile memory (NVRAM) is of Error Light Pattern Recommended Action Buffer Flow z The cable between the printer and computer has a bad connection or the cable is temporarily full. Check the cable connections to see if...
... Care (Service and Support). 98 Chapter 4 Problem Solving ENWW z Contact your dealer or HP service representative. NVRAM Error The nonvolatile memory (NVRAM) is of Error Light Pattern Recommended Action Buffer Flow z The cable between the printer and computer has a bad connection or the cable is temporarily full. Check the cable connections to see if...
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Continuable Attention Errors (continued) Type of Error Light Pattern Recommended Action IO Error The printer has experienced a temporary EIO error. Press Go to print from the default paper tray. Reset the printer by turning the printer off and back on again. ENWW Chapter 4 Problem Solving 99 Manual Feed Mode The printer is not configured for print job requirements.
Continuable Attention Errors (continued) Type of Error Light Pattern Recommended Action IO Error The printer has experienced a temporary EIO error. Press Go to print from the default paper tray. Reset the printer by turning the printer off and back on again. ENWW Chapter 4 Problem Solving 99 Manual Feed Mode The printer is not configured for print job requirements.
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DIMM Slot 1 Error Remove the accessory from the EIO Port or DIMM Slot indicated by the error to continue printing. 100 Chapter 4 Problem Solving ENWW DIMM Slot 2 Error Remove the accessory from the EIO Port or DIMM Slot indicated by the error to continue printing. Accessory Errors Type of Error Light Pattern EIO Port Error Recommended Action Remove the accessory from the EIO Port or DIMM Slot indicated by the error to continue printing.
DIMM Slot 1 Error Remove the accessory from the EIO Port or DIMM Slot indicated by the error to continue printing. 100 Chapter 4 Problem Solving ENWW DIMM Slot 2 Error Remove the accessory from the EIO Port or DIMM Slot indicated by the error to continue printing. Accessory Errors Type of Error Light Pattern EIO Port Error Recommended Action Remove the accessory from the EIO Port or DIMM Slot indicated by the error to continue printing.
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...cleaning process 77 clearing paper jams 78 commands, printer 147- 155 escape sequences 150 selecting PCL fonts 151 syntax 149- 150 compact disc 5 configuration page 77 control panel 22 basic messages 92 buttons 22 error messages 93 light patterns 92 locking 15 simulator 13 status messages 92 ... shading on page 87 basics, printer 1- 25 built-in printer driver 12 help screens 12 HP Customer Care iii HP LaserJet Device Configuration 13 features 58 how to access 58 HP LaserJet Utility 58 for Macintosh 15 how to access 58 HP Printer Job Language 148 HP Web JetAdmin 18 HP-GL/2 commands 147 I image ...
...cleaning process 77 clearing paper jams 78 commands, printer 147- 155 escape sequences 150 selecting PCL fonts 151 syntax 149- 150 compact disc 5 configuration page 77 control panel 22 basic messages 92 buttons 22 error messages 93 light patterns 92 locking 15 simulator 13 status messages 92 ... shading on page 87 basics, printer 1- 25 built-in printer driver 12 help screens 12 HP Customer Care iii HP LaserJet Device Configuration 13 features 58 how to access 58 HP LaserJet Utility 58 for Macintosh 15 how to access 58 HP Printer Job Language 148 HP Web JetAdmin 18 HP-GL/2 commands 147 I image ...
Service Manual
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... and error messages by using printer job language (PJL) commands or the LaserJet configuration utility. There is idle nothing happens. Job Cancel Press JOB CANCEL to the ready state (Ready light on ). l Press GO to clear particular printer errors. See "Service mode"...control-panel messages" in the printer. Control panel layout Control panel lights The control panel lights provide both the printer and the computer, and then return to cancel a job the printer is accidentally pushed, the job must be performed using distinct light patterns. This can take some time...
... and error messages by using printer job language (PJL) commands or the LaserJet configuration utility. There is idle nothing happens. Job Cancel Press JOB CANCEL to the ready state (Ready light on ). l Press GO to clear particular printer errors. See "Service mode"...control-panel messages" in the printer. Control panel layout Control panel lights The control panel lights provide both the printer and the computer, and then return to cancel a job the printer is accidentally pushed, the job must be performed using distinct light patterns. This can take some time...
Service Manual
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... Blinking The following states: Figure 156. The messages are grouped according to display additional error information. Control panel layout Control-panel light messages Light patterns provide status and error messages. If the printer lights indicate a continuable, fatal, or accessory error, press GO and JOB CANCEL simultaneously to error type: status, attendance, continuable, fatal, and accessory...
... Blinking The following states: Figure 156. The messages are grouped according to display additional error information. Control panel layout Control-panel light messages Light patterns provide status and error messages. If the printer lights indicate a continuable, fatal, or accessory error, press GO and JOB CANCEL simultaneously to error type: status, attendance, continuable, fatal, and accessory...
Service Manual
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... Pressing GO prints a demo page. the toner cartridge is cancelled. The printer returns to clear the jam. a door is jammed in the printer - print media is open - the printer is needed . Attention. Table 27. The Ready light is on and l No action is ready to clear the jam manually and... push GO or close the top cover. Note Pressing JOB CANCEL cancels the current job. It might print as the printer clears the print job. Primary status codes Control-panel light pattern Primary status message Start-up. One or two pages might be necessary to print. or processing data.
... Pressing GO prints a demo page. the toner cartridge is cancelled. The printer returns to clear the jam. a door is jammed in the printer - print media is open - the printer is needed . Attention. Table 27. The Ready light is on and l No action is ready to clear the jam manually and... push GO or close the top cover. Note Pressing JOB CANCEL cancels the current job. It might print as the printer clears the print job. Primary status codes Control-panel light pattern Primary status message Start-up. One or two pages might be necessary to print. or processing data.
Service Manual
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... the error and print whatever it can. The first entry in each of the following tables shows the primary error light pattern. Pressing GO causes the printer to attempt to attempt an error recovery and continue printing. If you might need to add more..."Continuable attention error secondary codes" on page 184. Memory overflow/memory 30016 full (20) l The printer memory is full. l Replace the formatter PCB. Continuable attention error codes Control-panel light pattern Continuable attention Status log error message code Continuable error or tray 1 is out of the self test/...
... the error and print whatever it can. The first entry in each of the following tables shows the primary error light pattern. Pressing GO causes the printer to attempt to attempt an error recovery and continue printing. If you might need to add more..."Continuable attention error secondary codes" on page 184. Memory overflow/memory 30016 full (20) l The printer memory is full. l Replace the formatter PCB. Continuable attention error codes Control-panel light pattern Continuable attention Status log error message code Continuable error or tray 1 is out of the self test/...
Service Manual
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...laser/scanner. Print overrun (21) 30017 l The print job was too complex for available printer memory. Always use a highquality cable. Continuable attention error secondary codes (continued) Control-panel light pattern... Continuable attention Status log error secondary code message Temporary engine error (41.x) 30034 Recommended action l Press GO. For a temporary solution, simplify the image or print at connections. Some non-HP...
...laser/scanner. Print overrun (21) 30017 l The print job was too complex for available printer memory. Always use a highquality cable. Continuable attention error secondary codes (continued) Control-panel light pattern... Continuable attention Status log error secondary code message Temporary engine error (41.x) 30034 Recommended action l Press GO. For a temporary solution, simplify the image or print at connections. Some non-HP...
Service Manual
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... reset". Continuable attention error secondary codes (continued) Control-panel light pattern Continuable attention Status log error secondary code message Recommended action NVRAM error (68) 30035 or 30036 l A memory error resulted in one or more printer settings being reset to factory defaults. l Turn the printer off and reset the EIO card. Release JOB CANCEL and...
... reset". Continuable attention error secondary codes (continued) Control-panel light pattern Continuable attention Status log error secondary code message Recommended action NVRAM error (68) 30035 or 30036 l A memory error resulted in one or more printer settings being reset to factory defaults. l Turn the printer off and reset the EIO card. Release JOB CANCEL and...
Service Manual
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... and JOB CANCEL shows the fatal secondary error codes. Reseat DIMM 2. Turn the printer on . If the error persists, turn it on . All the lights are on . Table 29. Reseat DIMM 1. Continuable attention error secondary codes (continued) Control-panel light pattern Continuable attention Status log error secondary code message Recommended action EIO port error...
... and JOB CANCEL shows the fatal secondary error codes. Reseat DIMM 2. Turn the printer on . If the error persists, turn it on . All the lights are on . Table 29. Reseat DIMM 1. Continuable attention error secondary codes (continued) Control-panel light pattern Continuable attention Status log error secondary code message Recommended action EIO port error...