HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...; Adding SATA drivers to installation CDs, building an image, and switching to address known issues. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Procedures for disk traffic, and provides link power management with Serial ATA hard disk drives. Page...
...; Adding SATA drivers to installation CDs, building an image, and switching to address known issues. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Procedures for disk traffic, and provides link power management with Serial ATA hard disk drives. Page...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
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... (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) Left side 7 Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects an external VGA monitor or projector. NOTE: The computer fan starts up automatically to cool internal components. Connects an optional video or audio device, such as a highdefinition television, or any compatible digital or audio device. Connects optional powered stereo speakers...
... (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) Left side 7 Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects an external VGA monitor or projector. NOTE: The computer fan starts up automatically to cool internal components. Connects an optional video or audio device, such as a highdefinition television, or any compatible digital or audio device. Connects optional powered stereo speakers...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
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... serial number and model description provided on the service tag. ● Product name (1). This number provides specific information about the product's hardware components. Component replacement procedures 31 This is the alphanumeric identifier used to determine what components and parts are needed. ● Warranty period (4). This number describes the duration (in years) of each product. ● Part number/Product number (p/n) (3). The part number helps a service technician to locate documents, drivers, and support...
... serial number and model description provided on the service tag. ● Product name (1). This number provides specific information about the product's hardware components. Component replacement procedures 31 This is the alphanumeric identifier used to determine what components and parts are needed. ● Warranty period (4). This number describes the duration (in years) of each product. ● Part number/Product number (p/n) (3). The part number helps a service technician to locate documents, drivers, and support...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
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... battery power, docked in an optional docking device, or connected to an optional power source. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 3. BIOS installation procedures vary. The BIOS installation begins. 5. During the download and installation, follow these steps: a. The hard drive designation is connected to reliable external power using the AC adapter. From the Start screen, select the HP Support...
... battery power, docked in an optional docking device, or connected to an optional power source. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 3. BIOS installation procedures vary. The BIOS installation begins. 5. During the download and installation, follow these steps: a. The hard drive designation is connected to reliable external power using the AC adapter. From the Start screen, select the HP Support...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
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... you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery Manager to restore without losing any personal information, Windows System Restore is an option. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 106. ● If you want a quick and easy way to a previous point, automatically created. From the Start screen, type h, and then select Help and Support...
... you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery Manager to restore without losing any personal information, Windows System Restore is an option. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 106. ● If you want a quick and easy way to a previous point, automatically created. From the Start screen, type h, and then select Help and Support...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
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... optional external optical drive, and then restart the computer. - Select Troubleshoot from the HP Recovery partition: 1. Using HP Recovery media to recover You can change the computer boot order. Insert the HP Recovery USB flash drive you press the power button. 2. To start HP Recovery Manager from the boot options menu. 3. Press f11 while the computer boots. - Select HP Recovery Manager, and follow the on your computer or into a USB port on -screen instructions. This method can change the boot order: 1. Removing the HP Recovery partition HP Recovery Manager software...
... optional external optical drive, and then restart the computer. - Select Troubleshoot from the HP Recovery partition: 1. Using HP Recovery media to recover You can change the computer boot order. Insert the HP Recovery USB flash drive you press the power button. 2. To start HP Recovery Manager from the boot options menu. 3. Press f11 while the computer boots. - Select HP Recovery Manager, and follow the on your computer or into a USB port on -screen instructions. This method can change the boot order: 1. Removing the HP Recovery partition HP Recovery Manager software...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
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... boot order changing HP Recovery Manager 108 buttons left TouchPad 10 optical drive eject 6 power 12 right TouchPad 10 TouchPad on/off 10 C cables service considerations 26 caps lock light identifying 11 chipset product description 2 components bottom 14 display 9 front 8 left side 7 right side 6 top 10 computer feet locating 33 spare part number 25 computer major components illustrated 15 computer reset 106 computer specifications 99 connectors service considerations 26 D deleted files restoring 105 Digital Media Slot...
... boot order changing HP Recovery Manager 108 buttons left TouchPad 10 optical drive eject 6 power 12 right TouchPad 10 TouchPad on/off 10 C cables service considerations 26 caps lock light identifying 11 chipset product description 2 components bottom 14 display 9 front 8 left side 7 right side 6 top 10 computer feet locating 33 spare part number 25 computer major components illustrated 15 computer reset 106 computer specifications 99 connectors service considerations 26 D deleted files restoring 105 Digital Media Slot...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
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... 1 removing 93 spare part number 23, 25 product description audio 3 chipset 2 display panel 2 Ethernet 3 external media cards 4 graphics 2 hard drive 3 keyboard 4 memory module 2 microphone 3 operating system 5 optical drive 3 pointing device 4 ports 4 power requirements 4 processor 1 product name 1 security 5 serviceability 5 video 3 wireless 3 product name 1 R recovery 105, 106 discs 104, 108 HP Recovery Manager 107 media 108 starting 108 supported discs 104 system 107 USB flash drive 108 using HP Recovery media 104 recovery media creating 103 creating using HP Recovery Manager 104 recovery...
... 1 removing 93 spare part number 23, 25 product description audio 3 chipset 2 display panel 2 Ethernet 3 external media cards 4 graphics 2 hard drive 3 keyboard 4 memory module 2 microphone 3 operating system 5 optical drive 3 pointing device 4 ports 4 power requirements 4 processor 1 product name 1 security 5 serviceability 5 video 3 wireless 3 product name 1 R recovery 105, 106 discs 104, 108 HP Recovery Manager 107 media 108 starting 108 supported discs 104 system 107 USB flash drive 108 using HP Recovery media 104 recovery media creating 103 creating using HP Recovery Manager 104 recovery...
User Guide - Windows 8
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...and software information 3 Locating hardware ...3 Locating software ...3 Front ...3 Right side ...4 Left side ...5 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons ...10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using the wireless button 14 Using operating system controls 14 Using a WLAN ...15 Using an Internet service provider 15 Setting up a WLAN 16 Configuring a wireless router 16 Protecting your WLAN 16 Connecting to a WLAN 17 Using Bluetooth wireless devices (select models only...
...and software information 3 Locating hardware ...3 Locating software ...3 Front ...3 Right side ...4 Left side ...5 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons ...10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using the wireless button 14 Using operating system controls 14 Using a WLAN ...15 Using an Internet service provider 15 Setting up a WLAN 16 Configuring a wireless router 16 Protecting your WLAN 16 Connecting to a WLAN 17 Using Bluetooth wireless devices (select models only...
User Guide - Windows 8
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... wireless network ...60 Backing up your software applications and information 60 Using an optional security cable lock 60 10 Using Setup Utility (BIOS) and System Diagnostics 62 Starting Setup Utility (BIOS) ...62 Updating the BIOS ...62 Determining the BIOS version 62 Downloading a BIOS update 63 Using System Diagnostics ...63 11 Backing up, restoring, and recovering ...65 Creating recovery media and backups 65 Creating HP Recovery media 66 Restore and recovery ...67 Using Windows Refresh for quick and easy recovery 68 Remove everything and reinstall Windows 68 Recovering using HP...
... wireless network ...60 Backing up your software applications and information 60 Using an optional security cable lock 60 10 Using Setup Utility (BIOS) and System Diagnostics 62 Starting Setup Utility (BIOS) ...62 Updating the BIOS ...62 Determining the BIOS version 62 Downloading a BIOS update 63 Using System Diagnostics ...63 11 Backing up, restoring, and recovering ...65 Creating recovery media and backups 65 Creating HP Recovery media 66 Restore and recovery ...67 Using Windows Refresh for quick and easy recovery 68 Remove everything and reinstall Windows 68 Recovering using HP...
User Guide - Windows 8
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... Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. NOTE: When a device is normal for the internal fan to a headphone jack, the computer speakers are disabled. For additional safety information, see Using a USB device on and off during routine operation. It is connected to cycle on page 41. WARNING! Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description...
... Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. NOTE: When a device is normal for the internal fan to a headphone jack, the computer speakers are disabled. For additional safety information, see Using a USB device on and off during routine operation. It is connected to cycle on page 41. WARNING! Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description...
User Guide - Windows 8
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... cable or telephone cable into an RJ-45 (network) jack. Select Set up a personal area network (PAN) of options is displayed, allowing you want to connect to enter a security code. A list of Bluetooth devices. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors. For information about configuring and using Bluetooth devices, see the WLAN you to manually search for and connect...
... cable or telephone cable into an RJ-45 (network) jack. Select Set up a personal area network (PAN) of options is displayed, allowing you want to connect to enter a security code. A list of Bluetooth devices. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors. For information about configuring and using Bluetooth devices, see the WLAN you to manually search for and connect...
User Guide - Windows 8
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Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Connecting speakers You can connect wired headphones to the computer, see the Regulatory, Safety and Environmental Notices. To connect wireless speakers to USB ports (or the audio-out jack) on your computer, follow the device manufacturer's instructions. Connects an external VGA monitor or projector. Using the webcam Your computer has an integrated webcam, a powerful social networking tool that allows you to your...
Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Connecting speakers You can connect wired headphones to the computer, see the Regulatory, Safety and Environmental Notices. To connect wireless speakers to USB ports (or the audio-out jack) on your computer, follow the device manufacturer's instructions. Connects an external VGA monitor or projector. Using the webcam Your computer has an integrated webcam, a powerful social networking tool that allows you to your...
User Guide - Windows 8
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... the hard drive cover. If you work area. Unplug the power cord from the computer. 6. The memory module slots are not sure whether the computer is on -screen instructions. WARNING! Do not remove a memory module while the computer is off, turn the computer on a flat surface. 5. Save your work , your computer. From the Start screen, type disk, select Settings, and then select Free up disk space by adding a memory module or replacing the existing memory module in...
... the hard drive cover. If you work area. Unplug the power cord from the computer. 6. The memory module slots are not sure whether the computer is on -screen instructions. WARNING! Do not remove a memory module while the computer is off, turn the computer on a flat surface. 5. Save your work , your computer. From the Start screen, type disk, select Settings, and then select Free up disk space by adding a memory module or replacing the existing memory module in...
User Guide - Windows 8
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... viruses can detect most cases, repair any damage they have become available after the computer left the factory. Antivirus software can disable programs, utilities, or the operating system, or cause them , and in order to and from the list of both hardware and software. Installing software updates HP, Microsoft Windows, and third-party software installed on your computer should be regularly updated to date. Microsoft sends out alerts...
... viruses can detect most cases, repair any damage they have become available after the computer left the factory. Antivirus software can disable programs, utilities, or the operating system, or cause them , and in order to and from the list of both hardware and software. Installing software updates HP, Microsoft Windows, and third-party software installed on your computer should be regularly updated to date. Microsoft sends out alerts...
User Guide - Windows 8
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... external power using the AC adapter. NOTE: If you connect your computer to an optional power source. Do not download or install a BIOS update while the computer is running on your hard drive. From the Start screen, select the HP Support Assistant app. 2. NOTE: After a message on the screen reports a successful installation, you recorded earlier, open the folder on battery power, docked in an optional docking device, or connected to a network, consult the network administrator before installing any software updates...
... external power using the AC adapter. NOTE: If you connect your computer to an optional power source. Do not download or install a BIOS update while the computer is running on your hard drive. From the Start screen, select the HP Support Assistant app. 2. NOTE: After a message on the screen reports a successful installation, you recorded earlier, open the folder on battery power, docked in an optional docking device, or connected to a network, consult the network administrator before installing any software updates...
User Guide - Windows 8
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... hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Choose the method that came preinstalled on page 69. ● If you want to reset your computer using HP Recovery Manager on -screen instructions. ● If you wish to remove the recovery partition to remove all personal data, apps, and settings, and reinstall Windows. Windows creates system restore points automatically during a Windows update and other system maintenance events. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type recovery...
... hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Choose the method that came preinstalled on page 69. ● If you want to reset your computer using HP Recovery Manager on -screen instructions. ● If you wish to remove the recovery partition to remove all personal data, apps, and settings, and reinstall Windows. Windows creates system restore points automatically during a Windows update and other system maintenance events. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type recovery...
User Guide - Windows 8
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...monitor port, identifying 20 F firewall software 59 fn key, identifying 11, 32 fun things to do 1 H hard drive bay, identifying 12 hard drive light 6 HDMI configuring audio 23 HDMI port, connecting 22 HDMI port, identifying 5, 20 Hibernation enabling 35 initiated during critical battery level 38 high-definition devices, connecting 22 hot keys description 32 display system information 33 using 32 HP and third-party software updates, installing 60 HP Recovery Manager 69 correcting boot problems 70 starting 69 HP Recovery media creating 66 recovery 70 HP Recovery partition 69 recovery 69 removing...
...monitor port, identifying 20 F firewall software 59 fn key, identifying 11, 32 fun things to do 1 H hard drive bay, identifying 12 hard drive light 6 HDMI configuring audio 23 HDMI port, connecting 22 HDMI port, identifying 5, 20 Hibernation enabling 35 initiated during critical battery level 38 high-definition devices, connecting 22 hot keys description 32 display system information 33 using 32 HP and third-party software updates, installing 60 HP Recovery Manager 69 correcting boot problems 70 starting 69 HP Recovery media creating 66 recovery 70 HP Recovery partition 69 recovery 69 removing...
User Guide - Windows 8
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...webcam light, identifying 7, 19 internal display switch, identifying 7 internal microphone, identifying 7, 19 Internet connection setup 16 Internet security software, using 59 J jacks audio-in (microphone) 5, 20 audio-out (headphone) 5, 20 network 5 RJ-45 (network) 5 K keyboard hot keys, identifying 32 keys action 11 esc 11 fn 11 Windows applications 11 Windows logo 11 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 latch, battery release 12 lights AC adapter 4 caps lock 9 hard drive 6 optical drive 4 power 6, 9 TouchPad 8 webcam 7, 19 wireless...
...webcam light, identifying 7, 19 internal display switch, identifying 7 internal microphone, identifying 7, 19 Internet connection setup 16 Internet security software, using 59 J jacks audio-in (microphone) 5, 20 audio-out (headphone) 5, 20 network 5 RJ-45 (network) 5 K keyboard hot keys, identifying 32 keys action 11 esc 11 fn 11 Windows applications 11 Windows logo 11 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 latch, battery release 12 lights AC adapter 4 caps lock 9 hard drive 6 optical drive 4 power 6, 9 TouchPad 8 webcam 7, 19 wireless...
User Guide - Windows 8
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... recovery 69 system restore point creating 65 restoring 67 T temperature 38 TouchPad buttons 8 TouchPad gestures pinching 27 rotating 27 scrolling 26 zooming 27 TouchPad light 8 TouchPad on/off button 8 TouchPad zone, identifying 8 traveling with the computer 13, 38, 55 troubleshooting AC adapter 39 turning off the computer 40 U unresponsive system 40 USB cable, connecting 42 USB devices connecting 41 description 41 removing 42 USB hubs 41 USB ports, identifying 4, 5, 19 using external AC power 39 using passwords 57 using the power meter and power settings...
... recovery 69 system restore point creating 65 restoring 67 T temperature 38 TouchPad buttons 8 TouchPad gestures pinching 27 rotating 27 scrolling 26 zooming 27 TouchPad light 8 TouchPad on/off button 8 TouchPad zone, identifying 8 traveling with the computer 13, 38, 55 troubleshooting AC adapter 39 turning off the computer 40 U unresponsive system 40 USB cable, connecting 42 USB devices connecting 41 description 41 removing 42 USB hubs 41 USB ports, identifying 4, 5, 19 using external AC power 39 using passwords 57 using the power meter and power settings...