HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... switching to address known issues. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for lower power consumption on computer systems equipped with Serial...
... switching to address known issues. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for lower power consumption on computer systems equipped with Serial...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
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... Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) Left side 7 Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects an external VGA monitor or projector. It is connected to cycle on and off during routine operation. WARNING! Connects optional powered stereo speakers, headphones...
... Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) Left side 7 Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects an external VGA monitor or projector. It is connected to cycle on and off during routine operation. WARNING! Connects optional powered stereo speakers, headphones...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
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... and location during removal and replacement. Make special note of the computer. ● Serial number (s/n) (2). This is the alphanumeric identifier used to the front of each product. ● Part number/Product number (p/n) (3). Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). Component replacement procedures 31 This number provides specific information about...
... and location during removal and replacement. Make special note of the computer. ● Serial number (s/n) (2). This is the alphanumeric identifier used to the front of each product. ● Part number/Product number (p/n) (3). Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). Component replacement procedures 31 This number provides specific information about...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
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... -screen instructions to download your BIOS, make a note of the path to the location on your hard drive where the BIOS update is running on the screen after it to reliable external power using the AC adapter. At the download area, follow these steps: a. You will need this path when you connect your hard drive designation. The BIOS installation begins. 5. Follow the on -screen instructions. Click your computer to a network, consult the network administrator before installing any software updates...
... -screen instructions to download your BIOS, make a note of the path to the location on your hard drive where the BIOS update is running on the screen after it to reliable external power using the AC adapter. At the download area, follow these steps: a. You will need this path when you connect your hard drive designation. The BIOS installation begins. 5. Follow the on -screen instructions. Click your computer to a network, consult the network administrator before installing any software updates...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
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... reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. From the Start screen, type h, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use Windows File History to restore your personal files and data, you wish to remove the recovery partition to reset your system. For more information, see Remove everything and reinstall Windows on page 108. For more information, see Recovering using HP Recovery Manager on...
... reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. From the Start screen, type h, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use Windows File History to restore your personal files and data, you wish to remove the recovery partition to reset your system. For more information, see Remove everything and reinstall Windows on page 108. For more information, see Recovering using HP Recovery Manager on...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
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... for boot options. 4. or - Select Troubleshoot from the HP Recovery partition: 1. Insert the HP Recovery USB flash drive you created into a USB port on your computer or into the optical drive on your computer, and then restart the computer. See Changing the computer boot order on -screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you want to recover the original system. If possible, back up , restoring, and recovering Select the optical drive or USB flash drive you to remove the HP Recovery partition to free up hard drive...
... for boot options. 4. or - Select Troubleshoot from the HP Recovery partition: 1. Insert the HP Recovery USB flash drive you created into a USB port on your computer or into the optical drive on your computer, and then restart the computer. See Changing the computer boot order on -screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you want to recover the original system. If possible, back up , restoring, and recovering Select the optical drive or USB flash drive you to remove the HP Recovery partition to free up hard drive...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
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... boot order changing HP Recovery Manager 108 buttons left TouchPad 10 optical drive eject 6 power 12 right TouchPad 10 TouchPad on/off 10 C cables service considerations 26 caps lock light identifying 11 chipset product description 2 components bottom 14 display 9 front 8 left side 7 right side 6 top 10 computer feet locating 33 spare part number 25 computer major components illustrated 15 computer reset 106 computer specifications 99 connectors service considerations 26 D deleted files restoring 105 Digital Media Slot...
... boot order changing HP Recovery Manager 108 buttons left TouchPad 10 optical drive eject 6 power 12 right TouchPad 10 TouchPad on/off 10 C cables service considerations 26 caps lock light identifying 11 chipset product description 2 components bottom 14 display 9 front 8 left side 7 right side 6 top 10 computer feet locating 33 spare part number 25 computer major components illustrated 15 computer reset 106 computer specifications 99 connectors service considerations 26 D deleted files restoring 105 Digital Media Slot...
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Presario CQ58 Notebook PC
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... 1 removing 93 spare part number 23, 25 product description audio 3 chipset 2 display panel 2 Ethernet 3 external media cards 4 graphics 2 hard drive 3 keyboard 4 memory module 2 microphone 3 operating system 5 optical drive 3 pointing device 4 ports 4 power requirements 4 processor 1 product name 1 security 5 serviceability 5 video 3 wireless 3 product name 1 R recovery 105, 106 discs 104, 108 HP Recovery Manager 107 media 108 starting 108 supported discs 104 system 107 USB flash drive 108 using HP Recovery media 104 recovery media creating 103 creating using HP Recovery Manager 104 recovery...
... 1 removing 93 spare part number 23, 25 product description audio 3 chipset 2 display panel 2 Ethernet 3 external media cards 4 graphics 2 hard drive 3 keyboard 4 memory module 2 microphone 3 operating system 5 optical drive 3 pointing device 4 ports 4 power requirements 4 processor 1 product name 1 security 5 serviceability 5 video 3 wireless 3 product name 1 R recovery 105, 106 discs 104, 108 HP Recovery Manager 107 media 108 starting 108 supported discs 104 system 107 USB flash drive 108 using HP Recovery media 104 recovery media creating 103 creating using HP Recovery Manager 104 recovery...
User Guide - Windows 8
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...and software information 3 Locating hardware ...3 Locating software ...3 Front ...3 Right side ...4 Left side ...5 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons ...10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using the wireless button 14 Using operating system controls 14 Using a WLAN ...15 Using an Internet service provider 15 Setting up a WLAN 16 Configuring a wireless router 16 Protecting your WLAN 16 Connecting to a WLAN 17 Using Bluetooth wireless devices (select models only...
...and software information 3 Locating hardware ...3 Locating software ...3 Front ...3 Right side ...4 Left side ...5 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons ...10 Keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using the wireless button 14 Using operating system controls 14 Using a WLAN ...15 Using an Internet service provider 15 Setting up a WLAN 16 Configuring a wireless router 16 Protecting your WLAN 16 Connecting to a WLAN 17 Using Bluetooth wireless devices (select models only...
User Guide - Windows 8
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... wireless network ...60 Backing up your software applications and information 60 Using an optional security cable lock 60 10 Using Setup Utility (BIOS) and System Diagnostics 62 Starting Setup Utility (BIOS) ...62 Updating the BIOS ...62 Determining the BIOS version 62 Downloading a BIOS update 63 Using System Diagnostics ...63 11 Backing up, restoring, and recovering ...65 Creating recovery media and backups 65 Creating HP Recovery media 66 Restore and recovery ...67 Using Windows Refresh for quick and easy recovery 68 Remove everything and reinstall Windows 68 Recovering using HP...
... wireless network ...60 Backing up your software applications and information 60 Using an optional security cable lock 60 10 Using Setup Utility (BIOS) and System Diagnostics 62 Starting Setup Utility (BIOS) ...62 Updating the BIOS ...62 Determining the BIOS version 62 Downloading a BIOS update 63 Using System Diagnostics ...63 11 Backing up, restoring, and recovering ...65 Creating recovery media and backups 65 Creating HP Recovery media 66 Restore and recovery ...67 Using Windows Refresh for quick and easy recovery 68 Remove everything and reinstall Windows 68 Recovering using HP...
User Guide - Windows 8
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... volume before using headphones, earbuds, or a headset. To reduce the risk of USB ports, see the Regulatory, Safety and Environmental Notices. Left side 5 WARNING! Connects an optional USB device. NOTE: When a device is normal for the internal fan to digital memory cards such as a highdefinition television, or any compatible digital or audio device. Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects...
... volume before using headphones, earbuds, or a headset. To reduce the risk of USB ports, see the Regulatory, Safety and Environmental Notices. Left side 5 WARNING! Connects an optional USB device. NOTE: When a device is normal for the internal fan to digital memory cards such as a highdefinition television, or any compatible digital or audio device. Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects...
User Guide - Windows 8
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... WLANs are prompted to enter a security code. Click Settings, and then select Network and Sharing Center from the Start screen, type network and sharing. Select Set up a personal area network (PAN) of options is displayed, allowing you do not plug a modem cable or telephone cable into an RJ-45 (network) jack. WARNING! A list of Bluetooth devices. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic...
... WLANs are prompted to enter a security code. Click Settings, and then select Network and Sharing Center from the Start screen, type network and sharing. Select Set up a personal area network (PAN) of options is displayed, allowing you do not plug a modem cable or telephone cable into an RJ-45 (network) jack. WARNING! A list of Bluetooth devices. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic...
User Guide - Windows 8
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..., or a headset. For details about using the webcam, go to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Connects an external VGA monitor or projector. Connecting headphones You can stream video with your computer. Component (7) (8) (9) (10) Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description Produces sound when connected to Help and Support. To reduce the risk of personal injury, adjust the volume before putting on your instant...
..., or a headset. For details about using the webcam, go to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Connects an external VGA monitor or projector. Connecting headphones You can stream video with your computer. Component (7) (8) (9) (10) Audio-out (headphone) jack Audio-in (microphone) jack HDMI port External monitor port Description Produces sound when connected to Help and Support. To reduce the risk of personal injury, adjust the volume before putting on your instant...
User Guide - Windows 8
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... computer has two memory module slots. The hard drive is like a desk overflowing with a second memory module, be upgraded by deleting unnecessary files. 2. Remove the battery from the computer: 52 Chapter 8 Maintaining your work and the memory is off, turn the computer on -screen instructions. The memory module slots are identical. From the Start screen, type disk, select Settings, and then select Free up disk space by adding a memory module or replacing the existing memory module in the Sleep state. CAUTION...
... computer has two memory module slots. The hard drive is like a desk overflowing with a second memory module, be upgraded by deleting unnecessary files. 2. Remove the battery from the computer: 52 Chapter 8 Maintaining your work and the memory is off, turn the computer on -screen instructions. The memory module slots are identical. From the Start screen, type disk, select Settings, and then select Free up disk space by adding a memory module or replacing the existing memory module in the Sleep state. CAUTION...
User Guide - Windows 8
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... to and from the Start screen, type help protect your computer, Internet security software that does not meet those criteria is blocked. For more information, see Updating programs and drivers on page 54. A firewall can disable programs, utilities, or the operating system, or cause them , and in order to fully protect your computer. Installing software updates HP, Microsoft Windows, and third-party software installed on your computer should...
... to and from the Start screen, type help protect your computer, Internet security software that does not meet those criteria is blocked. For more information, see Updating programs and drivers on page 54. A firewall can disable programs, utilities, or the operating system, or cause them , and in order to fully protect your computer. Installing software updates HP, Microsoft Windows, and third-party software installed on your computer should...
User Guide - Windows 8
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... displayed on -screen instructions to download your hard drive designation. b. You will need this path when you are displayed, follow these instructions: Do not disconnect power from the computer by following the on your hard drive. From the Start screen, type file, and then select File Explorer. 2. NOTE: After a message on the screen reports a successful installation, you connect your hard drive. Using System Diagnostics 63 From the Start screen, select the HP Support Assistant app. 2. Make...
... displayed on -screen instructions to download your hard drive designation. b. You will need this path when you are displayed, follow these instructions: Do not disconnect power from the computer by following the on your hard drive. From the Start screen, type file, and then select File Explorer. 2. NOTE: After a message on the screen reports a successful installation, you connect your hard drive. Using System Diagnostics 63 From the Start screen, select the HP Support Assistant app. 2. Make...
User Guide - Windows 8
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... Start screen, type help , and then select Help and Support. ● If you can use Windows File History to a previous point, automatically created. For more information, see Removing the HP Recovery partition on page 69. ● If you have replaced the hard drive, you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery Manager to a previous state without the requirements of expertise: ● If you need to restore...
... Start screen, type help , and then select Help and Support. ● If you can use Windows File History to a previous point, automatically created. For more information, see Removing the HP Recovery partition on page 69. ● If you have replaced the hard drive, you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery Manager to a previous state without the requirements of expertise: ● If you need to restore...
User Guide - Windows 8
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...monitor port, identifying 20 F firewall software 59 fn key, identifying 11, 32 fun things to do 1 H hard drive bay, identifying 12 hard drive light 6 HDMI configuring audio 23 HDMI port, connecting 22 HDMI port, identifying 5, 20 Hibernation enabling 35 initiated during critical battery level 38 high-definition devices, connecting 22 hot keys description 32 display system information 33 using 32 HP and third-party software updates, installing 60 HP Recovery Manager 69 correcting boot problems 70 starting 69 HP Recovery media creating 66 recovery 70 HP Recovery partition 69 recovery 69 removing...
...monitor port, identifying 20 F firewall software 59 fn key, identifying 11, 32 fun things to do 1 H hard drive bay, identifying 12 hard drive light 6 HDMI configuring audio 23 HDMI port, connecting 22 HDMI port, identifying 5, 20 Hibernation enabling 35 initiated during critical battery level 38 high-definition devices, connecting 22 hot keys description 32 display system information 33 using 32 HP and third-party software updates, installing 60 HP Recovery Manager 69 correcting boot problems 70 starting 69 HP Recovery media creating 66 recovery 70 HP Recovery partition 69 recovery 69 removing...
User Guide - Windows 8
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...webcam light, identifying 7, 19 internal display switch, identifying 7 internal microphone, identifying 7, 19 Internet connection setup 16 Internet security software, using 59 J jacks audio-in (microphone) 5, 20 audio-out (headphone) 5, 20 network 5 RJ-45 (network) 5 K keyboard hot keys, identifying 32 keys action 11 esc 11 fn 11 Windows applications 11 Windows logo 11 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 latch, battery release 12 lights AC adapter 4 caps lock 9 hard drive 6 optical drive 4 power 6, 9 TouchPad 8 webcam 7, 19 wireless...
...webcam light, identifying 7, 19 internal display switch, identifying 7 internal microphone, identifying 7, 19 Internet connection setup 16 Internet security software, using 59 J jacks audio-in (microphone) 5, 20 audio-out (headphone) 5, 20 network 5 RJ-45 (network) 5 K keyboard hot keys, identifying 32 keys action 11 esc 11 fn 11 Windows applications 11 Windows logo 11 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 latch, battery release 12 lights AC adapter 4 caps lock 9 hard drive 6 optical drive 4 power 6, 9 TouchPad 8 webcam 7, 19 wireless...
User Guide - Windows 8
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... recovery 69 system restore point creating 65 restoring 67 T temperature 38 TouchPad buttons 8 TouchPad gestures pinching 27 rotating 27 scrolling 26 zooming 27 TouchPad light 8 TouchPad on/off button 8 TouchPad zone, identifying 8 traveling with the computer 13, 38, 55 troubleshooting AC adapter 39 turning off the computer 40 U unresponsive system 40 USB cable, connecting 42 USB devices connecting 41 description 41 removing 42 USB hubs 41 USB ports, identifying 4, 5, 19 using external AC power 39 using passwords 57 using the power meter and power settings...
... recovery 69 system restore point creating 65 restoring 67 T temperature 38 TouchPad buttons 8 TouchPad gestures pinching 27 rotating 27 scrolling 26 zooming 27 TouchPad light 8 TouchPad on/off button 8 TouchPad zone, identifying 8 traveling with the computer 13, 38, 55 troubleshooting AC adapter 39 turning off the computer 40 U unresponsive system 40 USB cable, connecting 42 USB devices connecting 41 description 41 removing 42 USB hubs 41 USB ports, identifying 4, 5, 19 using external AC power 39 using passwords 57 using the power meter and power settings...