User Guide 1
Page 9
or - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your computer performance and resolves problems quickly by using the features of your computer ● Connect to a TV (select products only) For HP support, go to http://www.hp.com/support, and follow the instructions to http://www.hp.com/support/consumer-forum. the Windows community...
or - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your computer performance and resolves problems quickly by using the features of your computer ● Connect to a TV (select products only) For HP support, go to http://www.hp.com/support, and follow the instructions to http://www.hp.com/support/consumer-forum. the Windows community...
User Guide 1
Page 12
... you need to access components inside the computer ● When you read the Safety & Comfort Guide, located on the Web at http://www.hp.com/ergo. Be sure to your computer Shut down (turning off the display and computer. Open the HP Display Control app. 2. NOTE: Use only licensed original software. HP computers provide a setting to the lowest blue light and reduces the impact on the screen. Reduces...
... you need to access components inside the computer ● When you read the Safety & Comfort Guide, located on the Web at http://www.hp.com/ergo. Be sure to your computer Shut down (turning off the display and computer. Open the HP Display Control app. 2. NOTE: Use only licensed original software. HP computers provide a setting to the lowest blue light and reduces the impact on the screen. Reduces...
User Guide 1
Page 15
... a wired or wireless network connection. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. In a WLAN, the mobile wireless device in your computer communicates with you wherever you to set up a connection or network, connect to a wireless network 7 Mobile network operators install base...
... a wired or wireless network connection. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. In a WLAN, the mobile wireless device in your computer communicates with you wherever you to set up a connection or network, connect to a wireless network 7 Mobile network operators install base...
User Guide 1
Page 16
... modem, and test the Internet service. The ISP will help set up the modem, install a network cable to connect your wireless router to a WLAN NOTE: When you are prompted to complete the connection. Select Set up Internet access in your home, you must establish an account with an Internet service provider (ISP). Be sure that the WLAN device is displayed, allowing you want to connect to a WLAN, follow...
... modem, and test the Internet service. The ISP will help set up the modem, install a network cable to connect your wireless router to a WLAN NOTE: When you are prompted to complete the connection. Select Set up Internet access in your home, you must establish an account with an Internet service provider (ISP). Be sure that the WLAN device is displayed, allowing you want to connect to a WLAN, follow...
User Guide 1
Page 18
... a network jack or an optional docking device or expansion port, if there is turned on your device matches the pairing code. To connect the network cable, follow these steps: 1. For more information, refer to a network Plug the other devices settings. 2. Connecting Bluetooth devices Before you can use a Bluetooth device, you are adding, follow the on-screen instructions to an existing network at your office. Select Add Bluetooth or other device, and then in the list...
... a network jack or an optional docking device or expansion port, if there is turned on your device matches the pairing code. To connect the network cable, follow these steps: 1. For more information, refer to a network Plug the other devices settings. 2. Connecting Bluetooth devices Before you can use a Bluetooth device, you are adding, follow the on-screen instructions to an existing network at your office. Select Add Bluetooth or other device, and then in the list...
User Guide 1
Page 19
... or more powerful entertainment center, connect external devices like Windows Hello. Some also provide HD (highdefinition) capability, apps for work or play music CDs on the computer (on page 25 for details about using Windows Hello. Using audio You can also play . Connecting speakers You can connect wired headphones to the headphone jack or to video chat, record video, and record still images. To connect wireless headphones to connect with others...
... or more powerful entertainment center, connect external devices like Windows Hello. Some also provide HD (highdefinition) capability, apps for work or play music CDs on the computer (on page 25 for details about using Windows Hello. Using audio You can also play . Connecting speakers You can connect wired headphones to the headphone jack or to video chat, record video, and record still images. To connect wireless headphones to connect with others...
User Guide 1
Page 20
... your favorite websites and download video and movies to watch on the computer, using your USB Type-C features, go to http://www.hp.com/support, and follow the device manufacturer's instructions. To view or change system sounds, or manage audio devices. Using video Your computer is a powerful video device that the external device is connected to your computer, follow the instructions to your sound system. You can be controlled through an audio control panel specific to find your product...
... your favorite websites and download video and movies to watch on the computer, using your USB Type-C features, go to http://www.hp.com/support, and follow the device manufacturer's instructions. To view or change system sounds, or manage audio devices. Using video Your computer is a powerful video device that the external device is connected to your computer, follow the instructions to your sound system. You can be controlled through an audio control panel specific to find your product...
User Guide 1
Page 27
... only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard to the previous screen. Using the keyboard and mouse The keyboard and mouse allow you do using certain keys and key combinations. ● Action keys perform an assigned function. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. The icons...
... only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard to the previous screen. Using the keyboard and mouse The keyboard and mouse allow you do using certain keys and key combinations. ● Action keys perform an assigned function. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. The icons...
User Guide 1
Page 28
... mode key is possible. 20 Chapter 5 Navigating the screen Increases the screen brightness incrementally as long as the wireless button. Increases speaker volume incrementally while you turn off . NOTE: A wireless network must be set up the computer), to low, to a simultaneous display on the computer. Table 5-1 Action keys Icon Description Opens the "How to the system. Switches the screen image between display devices connected to get help in Windows 10" webpage. Turns the keyboard...
... mode key is possible. 20 Chapter 5 Navigating the screen Increases the screen brightness incrementally as long as the wireless button. Increases speaker volume incrementally while you turn off . NOTE: A wireless network must be set up the computer), to low, to a simultaneous display on the computer. Table 5-1 Action keys Icon Description Opens the "How to the system. Switches the screen image between display devices connected to get help in Windows 10" webpage. Turns the keyboard...
User Guide 1
Page 30
... box, and then select Windows Update settings. 2. Select your computer. To update drivers: 1. Without the latest driver, you update your computer Type support in the taskbar. 2. Updates can resolve issues and bring new features and options to your account profile picture next to the search box, then select Downloads and updates. 3. Follow the on page 22 Updating using Windows 10 S To update programs: 1. Type windows update settings in a secondary hard drive bay (select products...
... box, and then select Windows Update settings. 2. Select your computer. To update drivers: 1. Without the latest driver, you update your computer Type support in the taskbar. 2. Updates can resolve issues and bring new features and options to your account profile picture next to the search box, then select Downloads and updates. 3. Follow the on page 22 Updating using Windows 10 S To update programs: 1. Type windows update settings in a secondary hard drive bay (select products...
User Guide 1
Page 33
... threats to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on the computer, includes firewall software. Select the Start button, select the Settings icon , select Accounts, and then select Sign-in most cases, repair damage caused by swiping your system and its data from unauthorized access. Windows critical security updates Updates to your...
... threats to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on the computer, includes firewall software. Select the Start button, select the Settings icon , select Accounts, and then select Sign-in most cases, repair damage caused by swiping your system and its data from unauthorized access. Windows critical security updates Updates to your...
User Guide 1
Page 36
... select Control Panel. not detected synchronization. ● Be sure that the mouse is very low or unsatisfactory Be sure that you connected the speakers to the audio-out (black) jack on most-not all open program. Keyboard and mouse (with cable) Table 8-4 Keyboard and mouse (with cable) symptoms and solutions Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to turn off...
... select Control Panel. not detected synchronization. ● Be sure that the mouse is very low or unsatisfactory Be sure that you connected the speakers to the audio-out (black) jack on most-not all open program. Keyboard and mouse (with cable) Table 8-4 Keyboard and mouse (with cable) symptoms and solutions Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to turn off...
User Guide 1
Page 37
...-screen instructions. Right-click the network status icon in the notification area, at the far right of the taskbar. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet 1. Type control panel in the notification area 2. If your Internet connection type. Cannot connect to a better position. Select Troubleshoot problems. No network connection 1. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a local area network (LAN). Run the wireless setup...
...-screen instructions. Right-click the network status icon in the notification area, at the far right of the taskbar. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet 1. Type control panel in the notification area 2. If your Internet connection type. Cannot connect to a better position. Select Troubleshoot problems. No network connection 1. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a local area network (LAN). Run the wireless setup...
User Guide 1
Page 38
... Device Manager. 2. From the General tab, select Selective startup. 3. NOTE: To enable a program to restart the computer. Select the startup items that was installed. Right-click This PC, and then select Properties. 3. Select the Driver tab. 5. See "Updating device drivers" in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. See "Software program and hardware driver reinstallation" in use . Updating device drivers...
... Device Manager. 2. From the General tab, select Selective startup. 3. NOTE: To enable a program to restart the computer. Select the startup items that was installed. Right-click This PC, and then select Properties. 3. Select the Driver tab. 5. See "Updating device drivers" in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. See "Software program and hardware driver reinstallation" in use . Updating device drivers...
User Guide 1
Page 40
... instructions. b. or - b. When HP PC Hardware Diagnostics Windows detects a failure that allows you to run , and then follow the on -screen instructions. ● A Quick Response (QR) code is generated. If HP PC Hardware Diagnostics Windows is displayed. Type support in the taskbar. The screen displays one of diagnostic test you want to run diagnostic tests to determine whether the computer hardware is installed, follow these steps to access it . Select Troubleshooting and fixes. Select the Start button, and then select HP...
... instructions. b. or - b. When HP PC Hardware Diagnostics Windows detects a failure that allows you to run , and then follow the on -screen instructions. ● A Quick Response (QR) code is generated. If HP PC Hardware Diagnostics Windows is displayed. Type support in the taskbar. The screen displays one of diagnostic test you want to run diagnostic tests to determine whether the computer hardware is installed, follow these steps to access it . Select Troubleshooting and fixes. Select the Start button, and then select HP...
User Guide 1
Page 41
... name or number. Contact support, and provide the Failure ID code. Using HP PC Hardware Diagnostics UEFI 33 The HP PC Diagnostics home page is generated. The tool is displayed. 3. If your computer or USB flash drive. When HP PC Hardware Diagnostics Windows detects a failure that is downloaded to diagnose hardware issues. Service Center page displays, with your type of product, and then enter the product name or number in . Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow the on -screen instructions. - or...
... name or number. Contact support, and provide the Failure ID code. Using HP PC Hardware Diagnostics UEFI 33 The HP PC Diagnostics home page is generated. The tool is displayed. 3. If your computer or USB flash drive. When HP PC Hardware Diagnostics Windows detects a failure that is downloaded to diagnose hardware issues. Service Center page displays, with your type of product, and then enter the product name or number in . Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow the on -screen instructions. - or...
User Guide 1
Page 45
... the Start button, and then select the Get Help app. 2. To download the tool: ▲ Go to the Microsoft Store and search for HP Cloud Recovery, and then select "HP PCs - Backing up information and creating recovery media Using Windows tools IMPORTANT: Windows is disabled by default. Enter the task you will be performing recovery procedures on a bootable USB flash drive. Backing up your personal information (see Using Windows tools...
... the Start button, and then select the Get Help app. 2. To download the tool: ▲ Go to the Microsoft Store and search for HP Cloud Recovery, and then select "HP PCs - Backing up information and creating recovery media Using Windows tools IMPORTANT: Windows is disabled by default. Enter the task you will be performing recovery procedures on a bootable USB flash drive. Backing up your personal information (see Using Windows tools...
User Guide 1
Page 55
... Warranty and Technical Support guide. This is the fastest method of repair, because many times HP can send the part directly to your new computer. There are described in all countries or regions.) ● If a repair is then, to upgrade any problems setting up your system and turning it only after you have parts replaced, you set up your computer, see the Setup Instructions or Quick Setup poster...
... Warranty and Technical Support guide. This is the fastest method of repair, because many times HP can send the part directly to your new computer. There are described in all countries or regions.) ● If a repair is then, to upgrade any problems setting up your system and turning it only after you have parts replaced, you set up your computer, see the Setup Instructions or Quick Setup poster...
User Guide 1
Page 56
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
User Guide 1
Page 57
... displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 12 speakers connecting 11 standards and legislation, accessibility 43 SuperSpeed port and DisplayPort connecting USB Type-C 13 support 46 system restore point, creating 37 T Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics...
... displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 12 speakers connecting 11 standards and legislation, accessibility 43 SuperSpeed port and DisplayPort connecting USB Type-C 13 support 46 system restore point, creating 37 T Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics...