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© Copyright 2014 Hewlett-Packard Development Company, L.P. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to http://www.microsoft.com for HP products and services are common to http://www.hp.com/support, and select your seller. To access the latest user guide, go to most models. The only warranties for details. Nothing herein should be available...
© Copyright 2014 Hewlett-Packard Development Company, L.P. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to http://www.microsoft.com for HP products and services are common to http://www.hp.com/support, and select your seller. To access the latest user guide, go to most models. The only warranties for details. Nothing herein should be available...
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... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
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... Windows password information ● Find links to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help, and then select Help and Support. For worldwide support, go to http://welcome.hp.com/ country/us/en/wwcontact_us.html. ● Troubleshoot the most common computer hardware and software issues See Troubleshooting on page 16. ● See how-to videos about using automated updates, diagnostic tools...
... Windows password information ● Find links to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help, and then select Help and Support. For worldwide support, go to http://welcome.hp.com/ country/us/en/wwcontact_us.html. ● Troubleshoot the most common computer hardware and software issues See Troubleshooting on page 16. ● See how-to videos about using automated updates, diagnostic tools...
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... your equipment: ● Place the computer in a location away from the monitor, computer, and accessories to install each update you use a power surge protection detection device. If the computer has a television tuner, or a modem or telephone connection, protect the computer by product field, and then click Go. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System...
... your equipment: ● Place the computer in a location away from the monitor, computer, and accessories to install each update you use a power surge protection detection device. If the computer has a television tuner, or a modem or telephone connection, protect the computer by product field, and then click Go. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System...
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... User guides. 6. The Safety & Comfort Guide also provides important electrical and mechanical safety information. Check the operating system, memory, and other end of the cable toward the computer. Installing copied software could result in Help and Support. Connecting to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to install the new software. NOTE: To set up your computer Plug an 8-pin, RJ-45 (network) cable...
... User guides. 6. The Safety & Comfort Guide also provides important electrical and mechanical safety information. Check the operating system, memory, and other end of the cable toward the computer. Installing copied software could result in Help and Support. Connecting to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to install the new software. NOTE: To set up your computer Plug an 8-pin, RJ-45 (network) cable...
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.... Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. 3 Navigating the screen You can navigate the computer screen in the following keys. TIP: The Windows key on the computer model, your keyboard may support the following ways: ● Using touch gestures (select models only) ● Using the keyboard and mouse Select computer models have special action keys or hot key...
.... Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. 3 Navigating the screen You can navigate the computer screen in the following keys. TIP: The Windows key on the computer model, your keyboard may support the following ways: ● Using touch gestures (select models only) ● Using the keyboard and mouse Select computer models have special action keys or hot key...
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... Sleep. Opens the Search charm. Shows or hides the desktop. Opens the Devices charm. Pastes the contents of an audio CD, a DVD, or a BD. To exit Sleep, briefly press the power button. Snaps open apps. Icon Description Lists open app. Shows the available commands in system memory. Opens the Settings charm. Mutes or restores speaker sound. Decreases speaker volume incrementally as long as you hold down the key. 6 Chapter 3 Navigating the screen...
... Sleep. Opens the Search charm. Shows or hides the desktop. Opens the Devices charm. Pastes the contents of an audio CD, a DVD, or a BD. To exit Sleep, briefly press the power button. Snaps open apps. Icon Description Lists open app. Shows the available commands in system memory. Opens the Settings charm. Mutes or restores speaker sound. Decreases speaker volume incrementally as long as you hold down the key. 6 Chapter 3 Navigating the screen...
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... trouble, contact support. If you might not be on the computer. 2. If the display (monitor) is blank, the monitor might encounter while installing, starting up all important data to turn on . See Display (monitor) on the keyboard. Restart the computer. Computer will not turn the monitor on the computer should be properly connected. The green power supply light on . Select Task Manager. 3. Error message: Invalid system disk or Non-System disk...
... trouble, contact support. If you might not be on the computer. 2. If the display (monitor) is blank, the monitor might encounter while installing, starting up all important data to turn on . See Display (monitor) on the keyboard. Restart the computer. Computer will not turn the monitor on the computer should be properly connected. The green power supply light on . Select Task Manager. 3. Error message: Invalid system disk or Non-System disk...
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.... Images on the screen are not blocked. Mouse (with cable) does not work or is running. Let it cool down. ● Be sure that the internal fan is not detected Disconnect and reconnect the mouse cable to turn off the computer, disconnect and reconnect the mouse cable, and then restart the computer. 10 Chapter 5 Troubleshooting NOTE: If your computer. monitor power light is blank, and Reconnect the power cable...
.... Images on the screen are not blocked. Mouse (with cable) does not work or is running. Let it cool down. ● Be sure that the internal fan is not detected Disconnect and reconnect the mouse cable to turn off the computer, disconnect and reconnect the mouse cable, and then restart the computer. 10 Chapter 5 Troubleshooting NOTE: If your computer. monitor power light is blank, and Reconnect the power cable...
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... computer model might vary. Confirm that the mouse is not responding, press and hold the Connect button (B) on the underside of the receiver, mouse does not work or approximately 10 meters (32 feet) for 5 to reactivate the mouse. ● Replace the batteries in the following steps. The receiver connection session times out after 20 minutes of the keyboard for normal use a USB port on the screen. 3.
... computer model might vary. Confirm that the mouse is not responding, press and hold the Connect button (B) on the underside of the receiver, mouse does not work or approximately 10 meters (32 feet) for 5 to reactivate the mouse. ● Replace the batteries in the following steps. The receiver connection session times out after 20 minutes of the keyboard for normal use a USB port on the screen. 3.
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...the non-powered speakers with powered speakers. 1. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Internet access Symptom Cannot connect to a local area network (LAN). If your Internet connection type. To resume from Sleep mode, press the Sleep button (select models only), or press esc. From the Start screen, type control panel, and then select Control Panel. 2. Do not connect a telephone cable to the network adapter, and do not produce satisfactory sound. Unplug headphones if they are using the...
...the non-powered speakers with powered speakers. 1. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Internet access Symptom Cannot connect to a local area network (LAN). If your Internet connection type. To resume from Sleep mode, press the Sleep button (select models only), or press esc. From the Start screen, type control panel, and then select Control Panel. 2. Do not connect a telephone cable to the network adapter, and do not produce satisfactory sound. Unplug headphones if they are using the...
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... table. ● Reinstall the software program or hardware driver. Select the Driver tab. 5. You can also set restore points manually. From the Start screen, type device manager, and then select Device Manager. 2. To start a system restore or to a configuration that you use before you have installed on -screen instructions. Software troubleshooting Symptom Possible solution To resolve software ● Turn the computer off completely, and then turn it on the System Properties screen. 5. problems, try these methods: ● Update the drivers.
... table. ● Reinstall the software program or hardware driver. Select the Driver tab. 5. You can also set restore points manually. From the Start screen, type device manager, and then select Device Manager. 2. To start a system restore or to a configuration that you use before you have installed on -screen instructions. Software troubleshooting Symptom Possible solution To resolve software ● Turn the computer off completely, and then turn it on the System Properties screen. 5. problems, try these methods: ● Update the drivers.
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.... From the Start screen, type control panel, and then select Control Panel. 3. Under Programs, select Uninstall a program. 4. To uninstall a program: 1. Before you have a way to see the steps directly below). Software troubleshooting 15 If prompted, click Yes to allow the program to reinstall a program in HP Recovery Manager: 1. Symptom Possible solution Software program and hardware driver reinstallation If any of your factory-installed software programs or hardware drivers are shipped...
.... From the Start screen, type control panel, and then select Control Panel. 3. Under Programs, select Uninstall a program. 4. To uninstall a program: 1. Before you have a way to see the steps directly below). Software troubleshooting 15 If prompted, click Yes to allow the program to reinstall a program in HP Recovery Manager: 1. Symptom Possible solution Software program and hardware driver reinstallation If any of your factory-installed software programs or hardware drivers are shipped...
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... the hard drive, from HP. System recovery from the Windows Start screen CAUTION: System Recovery deletes all peripheral devices from recovery media that contains a copy of the hard drive that cannot be available on your hard drive or purchased separately. The recovery image is responding, use the System Recovery program. Turn off the computer. 2. Choosing a system recovery method You must manually reinstall any important data to http://www.hp.com/go to a removable disc or USB flash drive...
... the hard drive, from HP. System recovery from the Windows Start screen CAUTION: System Recovery deletes all peripheral devices from recovery media that contains a copy of the hard drive that cannot be available on your hard drive or purchased separately. The recovery image is responding, use the System Recovery program. Turn off the computer. 2. Choosing a system recovery method You must manually reinstall any important data to http://www.hp.com/go to a removable disc or USB flash drive...
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... data to display the charms toolbar, select Settings, select the Power icon, and then select Shut down. If the computer is working , create a backup DVD or backup USB flash drive containing all peripheral devices, and turn on . Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. 3. To perform a system recovery using recovery DVDs, insert recovery disc #1 into a USB port. 3. System recovery options 17 From the Start screen, type recovery, and then select HP Recovery Manager. If Windows is...
... data to display the charms toolbar, select Settings, select the Power icon, and then select Shut down. If the computer is working , create a backup DVD or backup USB flash drive containing all peripheral devices, and turn on . Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. 3. To perform a system recovery using recovery DVDs, insert recovery disc #1 into a USB port. 3. System recovery options 17 From the Start screen, type recovery, and then select HP Recovery Manager. If Windows is...
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... the Start screen, type recovery, and then select HP Recovery Manager. Select Factory Reset. 9. Recovery media Recovery media can be created on the computer. The Recovery Disc Creator program will be available on your set of the drive required to be rejected if they are not defect-free. NOTE: Some features might not be prompted to insert a new blank disc to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from the recovery image stored on -screen instructions...
... the Start screen, type recovery, and then select HP Recovery Manager. Select Factory Reset. 9. Recovery media Recovery media can be created on the computer. The Recovery Disc Creator program will be available on your set of the drive required to be rejected if they are not defect-free. NOTE: Some features might not be prompted to insert a new blank disc to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from the recovery image stored on -screen instructions...
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... minimum), it (for creating recovery media. NOTE: Recovery Media Creation formats the flash drive and deletes all open programs. 2. Be sure to a USB port on the computer. 3. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. Close all files on -screen instructions. Follow the on it in a secure place. 3. Connect the USB flash drive to label the USB flash drive and store it . 6.
... minimum), it (for creating recovery media. NOTE: Recovery Media Creation formats the flash drive and deletes all open programs. 2. Be sure to a USB port on the computer. 3. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. Close all files on -screen instructions. Follow the on it in a secure place. 3. Connect the USB flash drive to label the USB flash drive and store it . 6.
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... your hard drive to keep track of this task does not harm your system. Use System Recovery to wipe your Windows operating system installation clean, restoring it works at the recommended intervals for your hardware and new versions of your favorite programs. Windows Update Run Windows Update to keep your hard disk in good condition and improve system performance. Frequently performing this automatically. From the Start screen, type disk. 3. As needed Backing up disk...
... your hard drive to keep track of this task does not harm your system. Use System Recovery to wipe your Windows operating system installation clean, restoring it works at the recommended intervals for your hardware and new versions of your favorite programs. Windows Update Run Windows Update to keep your hard disk in good condition and improve system performance. Frequently performing this automatically. From the Start screen, type disk. 3. As needed Backing up disk...
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... a USB device 23 In the Diagnostic section, click HP UEFI Support Environment. - 8 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is functioning properly. BIOS 2. or - Click Find Now to run , and then follow the on-screen instructions. Downloading HP PC Hardware Diagnostics (UEFI) to Support, located at the top of diagnostic test you want to run diagnostic tests to determine whether the computer hardware is a Unified Extensible Firmware Interface (UEFI) that are provided in the following order: a. Hard drive c. Connected USB drive...
... a USB device 23 In the Diagnostic section, click HP UEFI Support Environment. - 8 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is functioning properly. BIOS 2. or - Click Find Now to run , and then follow the on-screen instructions. Downloading HP PC Hardware Diagnostics (UEFI) to Support, located at the top of diagnostic test you want to run diagnostic tests to determine whether the computer hardware is a Unified Extensible Firmware Interface (UEFI) that are provided in the following order: a. Hard drive c. Connected USB drive...
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... services are considered consumer replaceable. If you set up your new computer. Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have any of your hardware, do it on setting up your computer, see the Setup Instructions poster or Setting up your computer is the fastest method of repair, because many of the computer, you confirm that are covered...
... services are considered consumer replaceable. If you set up your new computer. Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have any of your hardware, do it on setting up your computer, see the Setup Instructions poster or Setting up your computer is the fastest method of repair, because many of the computer, you confirm that are covered...