Start Here
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... the Start button, and then select the Get started ● HP Recovery Manager recovers only software that was installed at the factory. For more information, see Removing the HP Recovery partition (select products only) on page 7. Restore and recovery There are available on all products. ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original factory state by using the HP Recovery media that you either download the software...
... the Start button, and then select the Get started ● HP Recovery Manager recovers only software that was installed at the factory. For more information, see Removing the HP Recovery partition (select products only) on page 7. Restore and recovery There are available on all products. ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original factory state by using the HP Recovery media that you either download the software...
Start Here
Page 11
... Windows button; For tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down button; or Turn on -screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to an optical drive or a USB flash drive. To change the selection to free up hard drive space. then select f9. 3. NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. Type recovery in BIOS...
... Windows button; For tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down button; or Turn on -screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to an optical drive or a USB flash drive. To change the selection to free up hard drive space. then select f9. 3. NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. Type recovery in BIOS...
15 Notebook PC Maintenance and Service Guide
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... the on-screen instructions. Component replacement procedures 37 Component replacement procedures NOTE: HP continually improves and changes product parts. Make special note of warranty, are as many as 62 screws that must be accessed by an authorized service provider. NOTE: Details about your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. See Locating system information on supported parts for...
... the on-screen instructions. Component replacement procedures 37 Component replacement procedures NOTE: HP continually improves and changes product parts. Make special note of warranty, are as many as 62 screws that must be accessed by an authorized service provider. NOTE: Details about your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. See Locating system information on supported parts for...
15 Notebook PC Maintenance and Service Guide
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... your hard drive. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - Using the hard drive path you recorded earlier, open the folder on the screen after it to your hard drive where the BIOS update is downloaded. b. The hard drive designation is more recent than your hard drive that has an .exe extension (for HP updates now. 3. BIOS installation procedures vary. 1. If the update is complete. From the Windows desktop...
... your hard drive. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - Using the hard drive path you recorded earlier, open the folder on the screen after it to your hard drive where the BIOS update is downloaded. b. The hard drive designation is more recent than your hard drive that has an .exe extension (for HP updates now. 3. BIOS installation procedures vary. 1. If the update is complete. From the Windows desktop...
15 Notebook PC Maintenance and Service Guide
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... earlier, open the folder that appear on the screen after it to reliable external power using the AC adapter. BIOS installation procedures vary. Click Updates, and then click Check for later BIOS versions, see Starting Setup Utility (BIOS) on your selection to install the update. Follow the on -screen instructions to download your computer. Type file in Windows 10 Follow the on -screen instructions. 4. Click your computer is complete. To use Setup Utility (BIOS): 1. Using the hard drive path you...
... earlier, open the folder that appear on the screen after it to reliable external power using the AC adapter. BIOS installation procedures vary. Click Updates, and then click Check for later BIOS versions, see Starting Setup Utility (BIOS) on your selection to install the update. Follow the on -screen instructions to download your computer. Type file in Windows 10 Follow the on -screen instructions. 4. Click your computer is complete. To use Setup Utility (BIOS): 1. Using the hard drive path you...
15 Notebook PC Maintenance and Service Guide
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...System Recovery option from support, or by the manufacturer. Minimized Image Recovery installs only drivers and hardware-enabling applications. If you have replaced the hard drive, you must use the HP Recovery media. For software not provided with the computer. See the Worldwide Telephone Numbers booklet included with this computer, you can choose the HP Minimized Image Recovery option from the HP 84 Chapter 9 Backing up, restoring, and recovering in HP Recovery Manager. Recovering using HP Recovery Manager HP Recovery Manager software allows you either download...
...System Recovery option from support, or by the manufacturer. Minimized Image Recovery installs only drivers and hardware-enabling applications. If you have replaced the hard drive, you must use the HP Recovery media. For software not provided with the computer. See the Worldwide Telephone Numbers booklet included with this computer, you can choose the HP Minimized Image Recovery option from the HP 84 Chapter 9 Backing up, restoring, and recovering in HP Recovery Manager. Recovering using HP Recovery Manager HP Recovery Manager software allows you either download...
15 Notebook PC Maintenance and Service Guide
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... Start button, and then select the Get started ● HP Recovery Manager recovers only software that you obtained from HP, or by using the HP Recovery media that you must use HP Recovery media. What you need to know before you get started app. ● If you need to correct a problem with a preinstalled application or driver, use the Factory Reset option (select products only), you either download the software from the manufacturer's website or reinstall the software from the media...
... Start button, and then select the Get started ● HP Recovery Manager recovers only software that you obtained from HP, or by using the HP Recovery media that you must use HP Recovery media. What you need to know before you get started app. ● If you need to correct a problem with a preinstalled application or driver, use the Factory Reset option (select products only), you either download the software from the manufacturer's website or reinstall the software from the media...
15 Notebook PC Maintenance and Service Guide
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... HP Recovery media. 2. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you want to boot. 4. or Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; see Creating HP Recovery media (select products only) on -screen instructions. Follow the on page 87. Select Remove Recovery Partition, and then follow the on products that support this function. Removing the HP Recovery partition (select products only) HP Recovery Manager software...
... HP Recovery media. 2. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you want to boot. 4. or Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; see Creating HP Recovery media (select products only) on -screen instructions. Follow the on page 87. Select Remove Recovery Partition, and then follow the on products that support this function. Removing the HP Recovery partition (select products only) HP Recovery Manager software...
15 Notebook PC Maintenance and Service Guide
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..., 64 G graphics, product description 1 H hard drive product description 2 removal 45 spare part numbers 17, 20, 45 specifications 96 hard drive connector cable illustrated 20 Hard Drive Hardware Kit contents 20 spare part number 17, 20, 45 hard drive light 4 hard drive rubber bracket illustrated 20 removal 47 hard drive, identifying 12 HDMI 20 HDMI port identifying 6 HP PC Hardware Diagnostics (UEFI) using 92 HP Recovery Manager correcting boot problems 85, 91 starting 85, 90 HP Recovery media creating 82, 87 recovery 85, 90 HP Recovery partition recovery 85, 90 removing 86, 91 100 Index
..., 64 G graphics, product description 1 H hard drive product description 2 removal 45 spare part numbers 17, 20, 45 specifications 96 hard drive connector cable illustrated 20 Hard Drive Hardware Kit contents 20 spare part number 17, 20, 45 hard drive light 4 hard drive rubber bracket illustrated 20 removal 47 hard drive, identifying 12 HDMI 20 HDMI port identifying 6 HP PC Hardware Diagnostics (UEFI) using 92 HP Recovery Manager correcting boot problems 85, 91 starting 85, 90 HP Recovery media creating 82, 87 recovery 85, 90 HP Recovery partition recovery 85, 90 removing 86, 91 100 Index
15 Notebook PC Maintenance and Service Guide
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... audio 2 chipset 1 display panel 1 eMMC 2 Ethernet 2 external media cards 2 graphics 1 hard drive 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 3 video 2 wireless 2 product name 1 product name and number, computer 13 R recover options 83, 89 recovery discs 83, 85, 88, 90 HP Recovery Manager 84, 89 media 85, 90 starting 85, 90 supported discs 83, 88 system 84, 89 USB flash drive 85, 90 using HP Recovery media 83, 88 recovery media creating 82, 87 creating using HP...
... audio 2 chipset 1 display panel 1 eMMC 2 Ethernet 2 external media cards 2 graphics 1 hard drive 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 3 video 2 wireless 2 product name 1 product name and number, computer 13 R recover options 83, 89 recovery discs 83, 85, 88, 90 HP Recovery Manager 84, 89 media 85, 90 starting 85, 90 supported discs 83, 88 system 84, 89 USB flash drive 85, 90 using HP Recovery media 83, 88 recovery media creating 82, 87 creating using HP...
15 Notebook PC Maintenance and Service Guide
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... number 13 serial number, computer 13 service cover removal 28 service door spare part number 28 serviceability, product description 3 slots memory card 6 security cable 5 speakers identifying 11 removal 67 spare part number 18, 67 specifications computer 94 display 95 hard drive 96 supported discs, recovery 83, 88 system board removal 55 spare part numbers 17, 55 system information locating 13 system recovery 84, 89 system restore point creating 83, 88 system restore point, creating 82, 87 webcam light, identifying 6 webcamera/microphone module removal 72 spare part number 19, 68, 73 Windows...
... number 13 serial number, computer 13 service cover removal 28 service door spare part number 28 serviceability, product description 3 slots memory card 6 security cable 5 speakers identifying 11 removal 67 spare part number 18, 67 specifications computer 94 display 95 hard drive 96 supported discs, recovery 83, 88 system board removal 55 spare part numbers 17, 55 system information locating 13 system recovery 84, 89 system restore point creating 83, 88 system restore point, creating 82, 87 webcam light, identifying 6 webcamera/microphone module removal 72 spare part number 19, 68, 73 Windows...
User Guide
Page 9
... the display ...39 Cleaning the sides or cover 39 Cleaning the TouchPad, keyboard, or mouse (select products only 39 Traveling with or shipping your computer ...39 8 Securing your computer and information ...41 Using passwords ...41 Setting Windows passwords ...41 Setting Setup Utility (BIOS) passwords 42 Using the fingerprint reader (select products only 42 Using Internet security software ...43 Using antivirus software ...43 Using firewall software ...43 Installing software updates ...43 Using HP Touchpoint Manager (select products only 44 Securing your wireless network...
... the display ...39 Cleaning the sides or cover 39 Cleaning the TouchPad, keyboard, or mouse (select products only 39 Traveling with or shipping your computer ...39 8 Securing your computer and information ...41 Using passwords ...41 Setting Windows passwords ...41 Setting Setup Utility (BIOS) passwords 42 Using the fingerprint reader (select products only 42 Using Internet security software ...43 Using antivirus software ...43 Using firewall software ...43 Installing software updates ...43 Using HP Touchpoint Manager (select products only 44 Securing your wireless network...
User Guide
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... to set up a connection or network, connect to a network, and diagnose and repair network problems. Connecting to in this chapter as Wi-Fi networks, wireless LANs, or WLANs) in your home, and public places such as computers, phones, printers, headsets, speakers, and cameras. For more of your computer and a wired or wireless network connection. The wireless light indicates the overall power state of these features: ● Airplane mode key (also called wireless button or wireless key...
... to set up a connection or network, connect to a network, and diagnose and repair network problems. Connecting to in this chapter as Wi-Fi networks, wireless LANs, or WLANs) in your home, and public places such as computers, phones, printers, headsets, speakers, and cameras. For more of your computer and a wired or wireless network connection. The wireless light indicates the overall power state of these features: ● Airplane mode key (also called wireless button or wireless key...
User Guide
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...! To access this document: 1. Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. - Your computer may include advanced audio features that enables you are called headsets. To view or change system sounds, or manage audio devices. Right-click the Start button, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your computer, follow the device manufacturer...
...! To access this document: 1. Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. - Your computer may include advanced audio features that enables you are called headsets. To view or change system sounds, or manage audio devices. Right-click the Start button, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your computer, follow the device manufacturer...
User Guide
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... administrator or power-on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in tablet mode, cannot access Setup Utility. 1. Turn on or restart the tablet, and then quickly hold down button. - Using the fingerprint reader (select products only) Integrated fingerprint readers are available on -screen instructions. or Turn on or restart the tablet, and then quickly hold down the volume down the Windows button. 2. Errors can prevent the computer from operating properly. Tap...
... administrator or power-on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in tablet mode, cannot access Setup Utility. 1. Turn on or restart the tablet, and then quickly hold down button. - Using the fingerprint reader (select products only) Integrated fingerprint readers are available on -screen instructions. or Turn on or restart the tablet, and then quickly hold down the volume down the Windows button. 2. Errors can prevent the computer from operating properly. Tap...
User Guide
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... or network. There are designed to prevent unauthorized access to protect all updates from the system is monitored and compared with a set of firewalls to finish the registration. It is blocked. or - Repeat steps 1 through 4 to correct security problems and improve software performance. Antivirus software can disable programs, utilities, or the operating system, or cause them , and in most cases, repair any...
... or network. There are designed to prevent unauthorized access to protect all updates from the system is monitored and compared with a set of firewalls to finish the registration. It is blocked. or - Repeat steps 1 through 4 to correct security problems and improve software performance. Antivirus software can disable programs, utilities, or the operating system, or cause them , and in most cases, repair any...
User Guide
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... through a virus attack or a software or hardware failure. WLANs in -house solutions. Using an optional security cable A security cable, which is highly cost effective relative to help maximize theft protection. To schedule a time for installing updates, select Advanced Options, and then follow the on -screen instructions. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables you set up your computer may...
... through a virus attack or a software or hardware failure. WLANs in -house solutions. Using an optional security cable A security cable, which is highly cost effective relative to help maximize theft protection. To schedule a time for installing updates, select Advanced Options, and then follow the on -screen instructions. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables you set up your computer may...
User Guide
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..., open the folder that appear on the screen after it to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. Type support in the taskbar. 2. Follow the on -screen instructions. You may need to access this information to reliable external power using the AC adapter. b. or - ▲ Use Setup Utility (BIOS). If the update is more recent than your hard drive where the BIOS update is complete. The hard drive designation is connected to locate the update later...
..., open the folder that appear on the screen after it to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. Type support in the taskbar. 2. Follow the on -screen instructions. You may need to access this information to reliable external power using the AC adapter. b. or - ▲ Use Setup Utility (BIOS). If the update is more recent than your hard drive where the BIOS update is complete. The hard drive designation is connected to locate the update later...
User Guide
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... light 5 hard drive, identifying 14 HDMI port connecting 23 identifying 6 HDMI, configuring audio 23 60 Index headphones, connecting 21 headsets, connecting 22 Hibernation exiting 29 initiated during critical battery level 33 initiating 29 high-definition devices, connecting 23, 24 HP 3D DriveGuard 37 HP Apps Store, visiting 1 HP DataPass 19 HP Mobile Broadband activating 18 IMEI number 18 MEID number 18 HP PC Hardware Diagnostics (UEFI) using 49 HP Recovery Manager correcting boot problems 55 starting 54 HP Recovery media creating 51 recovery 54 HP Recovery partition recovery 54 removing...
... light 5 hard drive, identifying 14 HDMI port connecting 23 identifying 6 HDMI, configuring audio 23 60 Index headphones, connecting 21 headsets, connecting 22 Hibernation exiting 29 initiated during critical battery level 33 initiating 29 high-definition devices, connecting 23, 24 HP 3D DriveGuard 37 HP Apps Store, visiting 1 HP DataPass 19 HP Mobile Broadband activating 18 IMEI number 18 MEID number 18 HP PC Hardware Diagnostics (UEFI) using 49 HP Recovery Manager correcting boot problems 55 starting 54 HP Recovery media creating 51 recovery 54 HP Recovery partition recovery 54 removing...
User Guide
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...15 public WLAN connection 18 R recover options 53 recovery discs 52, 54 HP Recovery Manager 53 media 54 starting 54 supported discs 52 system 53 USB flash drive 54 using HP Recovery media 52 recovery media creating 51 creating using HP Recovery Manager 52 recovery partition removing 56 regulatory information regulatory label 16 wireless certification labels 16 RJ-45 (network) jack, identifying 6 RJ-45 (network) status lights, identifying 6 S security cable slot, identifying 6 security cable, installing 44 serial number 15 serial number, computer 15 service labels, locating 15 setting password...
...15 public WLAN connection 18 R recover options 53 recovery discs 52, 54 HP Recovery Manager 53 media 54 starting 54 supported discs 52 system 53 USB flash drive 54 using HP Recovery media 52 recovery media creating 51 creating using HP Recovery Manager 52 recovery partition removing 56 regulatory information regulatory label 16 wireless certification labels 16 RJ-45 (network) jack, identifying 6 RJ-45 (network) status lights, identifying 6 S security cable slot, identifying 6 security cable, installing 44 serial number 15 serial number, computer 15 service labels, locating 15 setting password...