Start Here
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... the media provided by using HP Recovery Manager HP Recovery Manager software allows you want to remove the recovery partition to correct a problem with a preinstalled application or driver, use HP Recovery media. If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you to recover the...
... the media provided by using HP Recovery Manager HP Recovery Manager software allows you want to remove the recovery partition to correct a problem with a preinstalled application or driver, use HP Recovery media. If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you to recover the...
Start Here
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... only) on -screen instructions. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you to remove the HP Recovery partition to free up hard drive space. For tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down button; then select f9. 3. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; IMPORTANT: After you remove the HP Recovery partition, you can change the boot order...
... only) on -screen instructions. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you to remove the HP Recovery partition to free up hard drive space. For tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down button; then select f9. 3. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; IMPORTANT: After you remove the HP Recovery partition, you can change the boot order...
Maintenance and Service Guide
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5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is supported in all locations. Installing a part not supported by the Customer Self-Repair program may void your computer, including model, serial number, product key, and length of warranty, are as many as 12 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Check your warranty to determine if Customer...
5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is supported in all locations. Installing a part not supported by the Customer Self-Repair program may void your computer, including model, serial number, product key, and length of warranty, are as many as 12 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Check your warranty to determine if Customer...
Maintenance and Service Guide
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... supported parts for details. NOTE: HP continually improves and changes product parts. For complete and current information on -screen instructions. This chapter provides removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts. Make special note of warranty, are as many as 62 screws that must be accessed...
... supported parts for details. NOTE: HP continually improves and changes product parts. For complete and current information on -screen instructions. This chapter provides removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts. Make special note of warranty, are as many as 62 screws that must be accessed...
Maintenance and Service Guide
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... access this information to locate the update later, after the download is downloaded. Click your hard drive where the BIOS update is complete. The BIOS installation begins. 5. If the update is more recent than your BIOS, make a note of the path to the hard drive. BIOS installation procedures vary. Follow the on -screen instructions. 4. From the Windows desktop, right-click the Start button, and then select File Explorer. 2. Using the hard drive path you recorded earlier, open...
... access this information to locate the update later, after the download is downloaded. Click your hard drive where the BIOS update is complete. The BIOS installation begins. 5. If the update is more recent than your BIOS, make a note of the path to the hard drive. BIOS installation procedures vary. Follow the on -screen instructions. 4. From the Windows desktop, right-click the Start button, and then select File Explorer. 2. Using the hard drive path you recorded earlier, open...
Maintenance and Service Guide
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... follow these steps: a. Click Updates, and then click Check for later BIOS versions, see Starting Setup Utility (BIOS) on your BIOS version, make note of the path to a network, consult the network administrator before installing any device, cable, or cord. Follow the on-screen instructions. 4. You will need this path when you recorded earlier, open the folder that appear on battery power, docked in Windows 10 Type file in the taskbar. 2.
... follow these steps: a. Click Updates, and then click Check for later BIOS versions, see Starting Setup Utility (BIOS) on your BIOS version, make note of the path to a network, consult the network administrator before installing any device, cable, or cord. Follow the on-screen instructions. 4. You will need this path when you recorded earlier, open the folder that appear on battery power, docked in Windows 10 Type file in the taskbar. 2.
Maintenance and Service Guide
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... computer issues. ● HP Recovery media must use the Drivers and Applications Reinstall option of HP Recovery media or if the HP Recovery media does not work, you have not already created recovery media, see Creating HP Recovery media (select models only) on page 78. ● To use the Factory Reset option (select models only), you get started ● HP Recovery Manager recovers only software that you need to reinstall the individual application or driver. ▲ From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and...
... computer issues. ● HP Recovery media must use the Drivers and Applications Reinstall option of HP Recovery media or if the HP Recovery media does not work, you have not already created recovery media, see Creating HP Recovery media (select models only) on page 78. ● To use the Factory Reset option (select models only), you get started ● HP Recovery Manager recovers only software that you need to reinstall the individual application or driver. ▲ From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and...
Maintenance and Service Guide
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... down button; Type recovery in BIOS where the computer looks for boot options. For tablets without keyboards: ▲ Turn on products that support this function. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; then select f9. - see Creating HP Recovery media (select products only) on -screen instructions. Insert the HP Recovery media. 2. So before beginning these steps to an optical drive or a USB flash drive. You can change the computer boot order, which...
... down button; Type recovery in BIOS where the computer looks for boot options. For tablets without keyboards: ▲ Turn on products that support this function. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; then select f9. - see Creating HP Recovery media (select products only) on -screen instructions. Insert the HP Recovery media. 2. So before beginning these steps to an optical drive or a USB flash drive. You can change the computer boot order, which...
Maintenance and Service Guide
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... part numbers 17, 21, 44 specifications 91 hard drive connector cable illustrated 21 Hard Drive Hardware Kit contents 21 spare part number 17, 21, 44 hard drive light 4 hard drive rubber bracket illustrated 21 removal 46 hard drive, identifying 12 HDMI 20 HDMI port identifying 6 HP PC Hardware Diagnostics (UEFI) using 88 HP Recovery Manager correcting boot problems 81, 87 starting 81, 86 HP Recovery media creating 78, 83 recovery 81, 86 HP Recovery partition recovery 81, 86 removing 82, 87 I integrated numeric keypad, identifying 11 internal display switch, identifying 6 internal microphone...
... part numbers 17, 21, 44 specifications 91 hard drive connector cable illustrated 21 Hard Drive Hardware Kit contents 21 spare part number 17, 21, 44 hard drive light 4 hard drive rubber bracket illustrated 21 removal 46 hard drive, identifying 12 HDMI 20 HDMI port identifying 6 HP PC Hardware Diagnostics (UEFI) using 88 HP Recovery Manager correcting boot problems 81, 87 starting 81, 86 HP Recovery media creating 78, 83 recovery 81, 86 HP Recovery partition recovery 81, 86 removing 82, 87 I integrated numeric keypad, identifying 11 internal display switch, identifying 6 internal microphone...
Maintenance and Service Guide
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... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 2 keyboard 2 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 2 ports 2 power requirements 3 processors 1 product name 1 security 3 serviceability 3 video 2 wireless 2 product name 1 product name and number, computer 14 R recover options 79, 85 recovery discs 79, 81, 84, 86 HP Recovery Manager 80, 85 media 81, 86 starting 81, 86 supported discs 79, 84 system 80, 85 USB flash drive 81, 86 using HP Recovery media 79, 84 recovery media creating 78, 83 creating using HP...
... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 2 keyboard 2 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 2 ports 2 power requirements 3 processors 1 product name 1 security 3 serviceability 3 video 2 wireless 2 product name 1 product name and number, computer 14 R recover options 79, 85 recovery discs 79, 81, 84, 86 HP Recovery Manager 80, 85 media 81, 86 starting 81, 86 supported discs 79, 84 system 80, 85 USB flash drive 81, 86 using HP Recovery media 79, 84 recovery media creating 78, 83 creating using HP...
User Guide
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... the display ...38 Cleaning the sides or cover 38 Cleaning the TouchPad, keyboard, or mouse (select products only 38 Traveling with or shipping your computer ...38 8 Securing your computer and information ...40 Using passwords ...40 Setting Windows passwords ...40 Setting Setup Utility (BIOS) passwords 41 Using the fingerprint reader (select products only 41 Using Internet security software ...42 Using antivirus software ...42 Using firewall software ...42 Installing software updates ...42 Using HP Touchpoint Manager (select products only 43 Securing your wireless network...
... the display ...38 Cleaning the sides or cover 38 Cleaning the TouchPad, keyboard, or mouse (select products only 38 Traveling with or shipping your computer ...38 8 Securing your computer and information ...40 Using passwords ...40 Setting Windows passwords ...40 Setting Setup Utility (BIOS) passwords 41 Using the fingerprint reader (select products only 41 Using Internet security software ...42 Using antivirus software ...42 Using firewall software ...42 Installing software updates ...42 Using HP Touchpoint Manager (select products only 43 Securing your wireless network...
User Guide
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.... The wireless light indicates the overall power state of the following wireless devices: ● WLAN device-Connects the computer to wireless local area networks (commonly referred to as computers, phones, printers, headsets, speakers, and cameras. This chapter will help you can explore the globe and access information from millions of websites using one or more of these features: ● Airplane mode key (also called wireless button or wireless key...
.... The wireless light indicates the overall power state of the following wireless devices: ● WLAN device-Connects the computer to wireless local area networks (commonly referred to as computers, phones, printers, headsets, speakers, and cameras. This chapter will help you can explore the globe and access information from millions of websites using one or more of these features: ● Airplane mode key (also called wireless button or wireless key...
User Guide
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... select Control Panel. 2. Connecting to a WLAN, follow these steps: 1. See Using HP DataPass (select products only) on -screen instructions to one of options is a security-enabled WLAN, you may be out of range of the display. - Type control panel in support for Wi-Fi hotspots. Select Network and Internet, and then select Network and Sharing Center. To connect to a wireless network 17 Select Set up Internet access in the taskbar, and then select Open Network...
... select Control Panel. 2. Connecting to a WLAN, follow these steps: 1. See Using HP DataPass (select products only) on -screen instructions to one of options is a security-enabled WLAN, you may be out of range of the display. - Type control panel in support for Wi-Fi hotspots. Select Network and Internet, and then select Network and Sharing Center. To connect to a wireless network 17 Select Set up Internet access in the taskbar, and then select Open Network...
User Guide
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... then select the HP Support Assistant app. - or - Right-click the Start button, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to connect an external monitor, projector, or TV. Using video Your computer is a powerful video device that can connect wired headsets to adjust system volume, change sound settings: ▲ Type control panel in a setting free of the video ports on your computer when you to watch streaming video from your favorite websites and download video and movies to...
... then select the HP Support Assistant app. - or - Right-click the Start button, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to connect an external monitor, projector, or TV. Using video Your computer is a powerful video device that can connect wired headsets to adjust system volume, change sound settings: ▲ Type control panel in a setting free of the video ports on your computer when you to watch streaming video from your favorite websites and download video and movies to...
User Guide
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... set , change, or delete an administrator or power-on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in tablet mode, cannot access Setup Utility. 1. When the HP SimplePass welcome screen is displayed, select Get Started. 3. or Turn on or restart the tablet, and then quickly hold down the volume down the Windows button. 2. Tap f10. 2. Using the fingerprint reader (select products only) 41 Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you turn...
... set , change, or delete an administrator or power-on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in tablet mode, cannot access Setup Utility. 1. When the HP SimplePass welcome screen is displayed, select Get Started. 3. or Turn on or restart the tablet, and then quickly hold down the volume down the Windows button. 2. Tap f10. 2. Using the fingerprint reader (select products only) 41 Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you turn...
User Guide
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... in order to date. or - Using firewall software Firewalls are two types of your computer. You can disable programs, utilities, or the operating system, or cause them , and in the taskbar search box, and then select the HP Support Assistant app. - To provide ongoing protection against newly discovered viruses, antivirus software must be preinstalled on your computer. Installing software updates HP, Windows, and third-party software installed...
... in order to date. or - Using firewall software Firewalls are two types of your computer. You can disable programs, utilities, or the operating system, or cause them , and in the taskbar search box, and then select the HP Support Assistant app. - To provide ongoing protection against newly discovered viruses, antivirus software must be preinstalled on your computer. Installing software updates HP, Windows, and third-party software installed...
User Guide
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... damaged through a virus attack or a software or hardware failure. Select Windows Update, and then follow the on -screen instructions. 3. WLANs in this section. 1. You can quickly download and install the software, which is purchased separately, is designed to help maximize theft protection. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables you set up your network from the illustration in public...
... damaged through a virus attack or a software or hardware failure. Select Windows Update, and then follow the on -screen instructions. 3. WLANs in this section. 1. You can quickly download and install the software, which is purchased separately, is designed to help maximize theft protection. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables you set up your network from the illustration in public...
User Guide
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... initiate Sleep. ● Do not insert, remove, connect, or disconnect any instructions that contains the update. 46 Chapter 9 Using Setup Utility (BIOS) NOTE: If your selection to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. At the download area, follow the on -screen instructions to download your computer is running on battery power, docked in an optional docking device, or connected to the location on the screen after it to install the update. b. Type...
... initiate Sleep. ● Do not insert, remove, connect, or disconnect any instructions that contains the update. 46 Chapter 9 Using Setup Utility (BIOS) NOTE: If your selection to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. At the download area, follow the on -screen instructions to download your computer is running on battery power, docked in an optional docking device, or connected to the location on the screen after it to install the update. b. Type...
User Guide
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... H hard drive light 5 hard drive, identifying 13 HDMI port connecting 22 identifying 6 HDMI, configuring audio 22 headphones, connecting 20 headsets, connecting 21 Hibernation exiting 28 initiated during critical battery level 32 initiating 28 high-definition devices, connecting 22, 23 HP 3D DriveGuard 36 HP Apps Store, visiting 1 HP DataPass 18 HP Mobile Broadband activating 17 IMEI number 17 MEID number 17 HP PC Hardware Diagnostics (UEFI) using 48 HP Recovery Manager correcting boot problems 54 starting 53 HP Recovery media creating 50 recovery 53 HP Recovery partition recovery 53 removing...
... H hard drive light 5 hard drive, identifying 13 HDMI port connecting 22 identifying 6 HDMI, configuring audio 22 headphones, connecting 20 headsets, connecting 21 Hibernation exiting 28 initiated during critical battery level 32 initiating 28 high-definition devices, connecting 22, 23 HP 3D DriveGuard 36 HP Apps Store, visiting 1 HP DataPass 18 HP Mobile Broadband activating 17 IMEI number 17 MEID number 17 HP PC Hardware Diagnostics (UEFI) using 48 HP Recovery Manager correcting boot problems 54 starting 53 HP Recovery media creating 50 recovery 53 HP Recovery partition recovery 53 removing...
User Guide
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... 9 N network jack, identifying 6 num lock key, identifying 26 O one-finger slide touch screen gesture 25 operating environment 56 optical drive, identifying 5 original system recovery 52 P passwords Setup Utility (BIOS) 41 Windows 40 ports HDMI 6, 22 Miracast 23 USB 2.0 5 USB 3.0 6 power AC 33 battery 29 power button, identifying 10 power connector, identifying 6 power lights, identifying 5 power meter, using 29 power settings, using 29 product name and number, computer 14 public WLAN connection 17 R recover options 52 recovery discs 51, 53 HP Recovery Manager 52 media 53 starting 53 supported...
... 9 N network jack, identifying 6 num lock key, identifying 26 O one-finger slide touch screen gesture 25 operating environment 56 optical drive, identifying 5 original system recovery 52 P passwords Setup Utility (BIOS) 41 Windows 40 ports HDMI 6, 22 Miracast 23 USB 2.0 5 USB 3.0 6 power AC 33 battery 29 power button, identifying 10 power connector, identifying 6 power lights, identifying 5 power meter, using 29 power settings, using 29 product name and number, computer 14 public WLAN connection 17 R recover options 52 recovery discs 51, 53 HP Recovery Manager 52 media 53 starting 53 supported...