Maintenance and Service Guide
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... Removal and replacement procedures for Authorized Service Provider parts 35 Component replacement procedures ...35 Display subcomponents (bezel, webcam, panel 35 Bottom cover ...39 Optical drive board ...41 Hard drive ...42 WLAN module ...44 Memory module ...46 RTC battery ...47 USB board ...48 Speakers ...49 Heat sink assembly ...51 Fan ...55 TouchPad button board ...57 System board ...58 Display assembly ...62 Power connector cable ...70 Power button board ...71 7 Using Setup Utility (BIOS) in Windows 7 ...73 Starting Setup Utility (BIOS) ...73 Updating the BIOS ...73 Determining the BIOS...
... Removal and replacement procedures for Authorized Service Provider parts 35 Component replacement procedures ...35 Display subcomponents (bezel, webcam, panel 35 Bottom cover ...39 Optical drive board ...41 Hard drive ...42 WLAN module ...44 Memory module ...46 RTC battery ...47 USB board ...48 Speakers ...49 Heat sink assembly ...51 Fan ...55 TouchPad button board ...57 System board ...58 Display assembly ...62 Power connector cable ...70 Power button board ...71 7 Using Setup Utility (BIOS) in Windows 7 ...73 Starting Setup Utility (BIOS) ...73 Updating the BIOS ...73 Determining the BIOS...
Maintenance and Service Guide
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... a card: 1. Select Drivers & Downloads, and then follow the on your computer model. Reads optional memory cards that uses the least amount of power. ● Blinking white: The hard drive is being mishandled or stolen. Connects an optional USB device, such as a deterrent, but it is firmly seated. NOTE: The security cable is designed to store, manage, share or access information. Hibernation is a power-saving state that enable you to act as a keyboard, mouse, external drive...
... a card: 1. Select Drivers & Downloads, and then follow the on your computer model. Reads optional memory cards that uses the least amount of power. ● Blinking white: The hard drive is being mishandled or stolen. Connects an optional USB device, such as a deterrent, but it is firmly seated. NOTE: The security cable is designed to store, manage, share or access information. Hibernation is a power-saving state that enable you to act as a keyboard, mouse, external drive...
Maintenance and Service Guide
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...-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.1 Professional or Windows 10 operating system For use in ] HD) NOTE: For display assembly spare part information, see the table that follows this section. Item (1) (2) (3) (4) Component Spare part number Display assembly (39.6-cm [15.6-in HP Notebook PC models: Discrete graphics memory; Top cover/keyboard NOTE: For a list of discrete graphics memory 828181-001, -601 18 Chapter 3 Illustrated parts catalog Non-touch screen models...
...-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.1 Professional or Windows 10 operating system For use in ] HD) NOTE: For display assembly spare part information, see the table that follows this section. Item (1) (2) (3) (4) Component Spare part number Display assembly (39.6-cm [15.6-in HP Notebook PC models: Discrete graphics memory; Top cover/keyboard NOTE: For a list of discrete graphics memory 828181-001, -601 18 Chapter 3 Illustrated parts catalog Non-touch screen models...
Maintenance and Service Guide
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... 14 for details. Make special note of your computer, including model, serial number, product key, and length of warranty, are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. 5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is supported in all locations. Check your warranty to access and replace Customer Self-Repair parts successfully. There are...
... 14 for details. Make special note of your computer, including model, serial number, product key, and length of warranty, are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. 5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is supported in all locations. Check your warranty to access and replace Customer Self-Repair parts successfully. There are...
Maintenance and Service Guide
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... that do not require that must remove the entire display assembly from the computer. 6 Removal and replacement procedures for Authorized Service Provider only parts. Accessing these parts can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to http://partsurfer.hp.com, select your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. See Display assembly on -screen instructions.
... that do not require that must remove the entire display assembly from the computer. 6 Removal and replacement procedures for Authorized Service Provider only parts. Accessing these parts can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to http://partsurfer.hp.com, select your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. See Display assembly on -screen instructions.
Maintenance and Service Guide
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... on the HP website. BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). Downloading a BIOS update CAUTION: To reduce the risk of your changes, use the tab key and the arrow keys to an optional power source. Starting Setup Utility (BIOS) 73 Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the BIOS may be displayed by pressing fn+esc (if you need to know...
... on the HP website. BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). Downloading a BIOS update CAUTION: To reduce the risk of your changes, use the tab key and the arrow keys to an optional power source. Starting Setup Utility (BIOS) 73 Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the BIOS may be displayed by pressing fn+esc (if you need to know...
Maintenance and Service Guide
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... recorded earlier, open the folder on your computer. Using the hard drive path you connect your hard drive. 74 Chapter 7 Using Setup Utility (BIOS) in Windows 7 Make a note of the path to the location on your computer and access the BIOS update you want to a network, consult the network administrator before installing any instructions that has an .exe extension (for example, filename.exe). Identify the BIOS update that contains the update. 4. Select Start, type hp support assistant, and...
... recorded earlier, open the folder on your computer. Using the hard drive path you connect your hard drive. 74 Chapter 7 Using Setup Utility (BIOS) in Windows 7 Make a note of the path to the location on your computer and access the BIOS update you want to a network, consult the network administrator before installing any instructions that has an .exe extension (for example, filename.exe). Identify the BIOS update that contains the update. 4. Select Start, type hp support assistant, and...
Maintenance and Service Guide
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... a network, consult the network administrator before installing any device, cable, or cord. Select Main, and then make note of the system BIOS that is installed. Do not download or install a BIOS update while the computer is connected to an optional power source. Updating the BIOS Updated versions of system and extended memory. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on or restart the computer, quickly press esc, and then press f10. Setup Utility (BIOS) includes settings for the types of devices installed, the startup...
... a network, consult the network administrator before installing any device, cable, or cord. Select Main, and then make note of the system BIOS that is installed. Do not download or install a BIOS update while the computer is connected to an optional power source. Updating the BIOS Updated versions of system and extended memory. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on or restart the computer, quickly press esc, and then press f10. Setup Utility (BIOS) includes settings for the types of devices installed, the startup...
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From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in Windows 8.1 Identify the most recent BIOS update and compare it has been downloaded to the location on -screen instructions. Follow the on your hard drive that contains the update. 4. BIOS installation procedures vary. From the Windows desktop, right-click the Start button, and then select File Explorer...
From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in Windows 8.1 Identify the most recent BIOS update and compare it has been downloaded to the location on -screen instructions. Follow the on your hard drive that contains the update. 4. BIOS installation procedures vary. From the Windows desktop, right-click the Start button, and then select File Explorer...
Maintenance and Service Guide
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... battery power, docked in Windows 10 Select Exit, select No, and then follow these steps: 1. Follow the on-screen instructions to download your computer. Follow any instructions that contains the update. 78 Chapter 9 Using Setup Utility (BIOS) in an optional docking device, or connected to a network, consult the network administrator before installing any device, cable, or cord. Click your BIOS version, make note of damage to install the update. or - ▲ Use Setup Utility (BIOS). Do not download or install a BIOS update...
... battery power, docked in Windows 10 Select Exit, select No, and then follow these steps: 1. Follow the on-screen instructions to download your computer. Follow any instructions that contains the update. 78 Chapter 9 Using Setup Utility (BIOS) in an optional docking device, or connected to a network, consult the network administrator before installing any device, cable, or cord. Click your BIOS version, make note of damage to install the update. or - ▲ Use Setup Utility (BIOS). Do not download or install a BIOS update...
Maintenance and Service Guide
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Recovering using the recovery media 1. If possible, back up all personal files. 2. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the boot order for recovery discs: 1. Select Internal CD/DVD ROM Drive from the list. - or - ● Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is still working. Click System Recovery in the window. Follow the on -screen instructions. Select...
Recovering using the recovery media 1. If possible, back up all personal files. 2. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the boot order for recovery discs: 1. Select Internal CD/DVD ROM Drive from the list. - or - ● Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is still working. Click System Recovery in the window. Follow the on -screen instructions. Select...
Maintenance and Service Guide
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... the HP Recovery partition or HP Recovery media. For more information, see Recovering using the HP Recovery media that you either download the software from the manufacturer's website or reinstall the software from support. What you need to correct a problem with a preinstalled application or driver, use the HP Recovery media. You can obtain recovery media for installation through HP Recovery Manager should be used as a final attempt to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. ▲ From the Start screen, type support, and...
... the HP Recovery partition or HP Recovery media. For more information, see Recovering using the HP Recovery media that you either download the software from the manufacturer's website or reinstall the software from support. What you need to correct a problem with a preinstalled application or driver, use the HP Recovery media. You can obtain recovery media for installation through HP Recovery Manager should be used as a final attempt to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. ▲ From the Start screen, type support, and...
Maintenance and Service Guide
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... recovery, back up , restoring, and recovering in BIOS where the computer looks for startup information. From the Start screen, type recovery, select HP Recovery Manager, and then select HP Recovery Environment. - orPress f11 while the computer boots, or press and hold f11 as you can be used only if the hard drive is the order of the following recovery options: NOTE: Only the options available for the programs that was installed at the factory. Using HP Recovery media...
... recovery, back up , restoring, and recovering in BIOS where the computer looks for startup information. From the Start screen, type recovery, select HP Recovery Manager, and then select HP Recovery Environment. - orPress f11 while the computer boots, or press and hold f11 as you can be used only if the hard drive is the order of the following recovery options: NOTE: Only the options available for the programs that was installed at the factory. Using HP Recovery media...
Maintenance and Service Guide
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.... IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct a problem with the computer. Restore and recovery There are available on all methods are several options for restoring from backup, refreshing the computer, and resetting the computer to original factory content, you must be used if the computer hard drive fails. See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use HP Recovery media. Recovering using HP Recovery Manager HP Recovery Manager software allows...
.... IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct a problem with the computer. Restore and recovery There are available on all methods are several options for restoring from backup, refreshing the computer, and resetting the computer to original factory content, you must be used if the computer hard drive fails. See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use HP Recovery media. Recovering using HP Recovery Manager HP Recovery Manager software allows...
Maintenance and Service Guide
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...93. Restore and recovery 97 Insert the HP Recovery media. 2. see Creating HP Recovery media (select products only) on -screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to boot. 4. NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. For tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down button; or Turn on products that support this function. Type...
...93. Restore and recovery 97 Insert the HP Recovery media. 2. see Creating HP Recovery media (select products only) on -screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to boot. 4. NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. For tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down button; or Turn on products that support this function. Type...
Maintenance and Service Guide
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... the System Configuration menu, then Restore Security Defaults. Repeat this procedure if more than one hard drive has a DriveLock password. Select the File menu, then Reset BIOS Security to the prior menu. Select the File menu, then Save Changes and Exit. i. Select System Configuration, 105 Restoring or reprogramming nonvolatile memory that does not store personal data is set , select the Security menu and scroll down to the Utilities menu. Enter BIOS (F10) Setup by...
... the System Configuration menu, then Restore Security Defaults. Repeat this procedure if more than one hard drive has a DriveLock password. Select the File menu, then Reset BIOS Security to the prior menu. Select the File menu, then Save Changes and Exit. i. Select System Configuration, 105 Restoring or reprogramming nonvolatile memory that does not store personal data is set , select the Security menu and scroll down to the Utilities menu. Enter BIOS (F10) Setup by...
Maintenance and Service Guide
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... enforce Engine Code, factory. How is data input into this memory? Writing data management). Code is updated memory and is configuration when the system BIOS is removed? Non-volatile memory usage Non Volatile Memory Type Amount (Size) Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 Bytes Controller (NIC) EEPROM 64 Kbytes (not customer accessible) Does this area. No No Keyboard ROM 64 Kbytes No (not customer accessible) DIMM Serial 256...
... enforce Engine Code, factory. How is data input into this memory? Writing data management). Code is updated memory and is configuration when the system BIOS is removed? Non-volatile memory usage Non Volatile Memory Type Amount (Size) Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 Bytes Controller (NIC) EEPROM 64 Kbytes (not customer accessible) Does this area. No No Keyboard ROM 64 Kbytes No (not customer accessible) DIMM Serial 256...
Maintenance and Service Guide
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... starting the Setup Utility 75, 77 updating 73, 75, 77 Bluetooth label 15 boot order changing 85, 90, 97 bottom 15 bottom cover illustrated 21, 39 removing 39 buttons left TouchPad 10 power 11 right TouchPad 10 C cables, service considerations 27 caps lock light, identifying 10 chipset, product description 1 components bottom 13 display 5 left side 8 right side 7 top 9 computer major components, illustrated 17 computer specifications 101 connector, power 8 connectors, service considerations 27 D deleted files restoring...
... starting the Setup Utility 75, 77 updating 73, 75, 77 Bluetooth label 15 boot order changing 85, 90, 97 bottom 15 bottom cover illustrated 21, 39 removing 39 buttons left TouchPad 10 power 11 right TouchPad 10 C cables, service considerations 27 caps lock light, identifying 10 chipset, product description 1 components bottom 13 display 5 left side 8 right side 7 top 9 computer major components, illustrated 17 computer specifications 101 connector, power 8 connectors, service considerations 27 D deleted files restoring...
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...3 internal display switch, identifying 5 internal microphones, identifying 6 J jacks audio-out (headphone)/audio-in (microphone) 8 network 8 RJ-45 (network) 8 K keyboard illustrated 18 product description 3 keys action 12 esc 12 fn 12 Windows 12 L labels Bluetooth 15 Microsoft Certificate of Authenticity 14 regulatory 15 serial number 14 service 14 wireless certification 15 WLAN 15 latch, battery release 13 lights AC adapter/battery 8 caps lock 10 hard drive 7 mute 10 power 7 RJ-45 (network) status 8 M mass storage devices illustrated 26 precautions 28 memory card reader, identifying 7 memory...
...3 internal display switch, identifying 5 internal microphones, identifying 6 J jacks audio-out (headphone)/audio-in (microphone) 8 network 8 RJ-45 (network) 8 K keyboard illustrated 18 product description 3 keys action 12 esc 12 fn 12 Windows 12 L labels Bluetooth 15 Microsoft Certificate of Authenticity 14 regulatory 15 serial number 14 service 14 wireless certification 15 WLAN 15 latch, battery release 13 lights AC adapter/battery 8 caps lock 10 hard drive 7 mute 10 power 7 RJ-45 (network) status 8 M mass storage devices illustrated 26 precautions 28 memory card reader, identifying 7 memory...
Maintenance and Service Guide
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... creating 87, 93 creating using HP Recovery Manager 88, 94 recovery partition removing 91, 97 recovery, system 84 regulatory information regulatory label 15 wireless certification labels 15 removal/replacement preliminaries 27 procedures 31, 35 restore points 82 restoring the original system creating recovery media 81 RJ-45 (network) jack, identifying 8 RJ-45 (network) status lights, identifying 8 RTC battery illustrated 18 removing 47 specifications computer 101 display 102 DVD±RW SuperMulti DL Drive 104 hard drive 102, 103 optical drive 104 supported discs 81 supported discs, recovery...
... creating 87, 93 creating using HP Recovery Manager 88, 94 recovery partition removing 91, 97 recovery, system 84 regulatory information regulatory label 15 wireless certification labels 15 removal/replacement preliminaries 27 procedures 31, 35 restore points 82 restoring the original system creating recovery media 81 RJ-45 (network) jack, identifying 8 RJ-45 (network) status lights, identifying 8 RTC battery illustrated 18 removing 47 specifications computer 101 display 102 DVD±RW SuperMulti DL Drive 104 hard drive 102, 103 optical drive 104 supported discs 81 supported discs, recovery...